Absolutely the worst service I have ever experienced anywhere. Four of us went there for a post dinner dessert and coffee at 7pm on a Saturday. place was perhaps one third full and there were four staff on duty. Sign inside front entrance said to wait for host to seat you. Stood and waited five minutes with nobody coming up or even acknowledging us from behind their counters. All empty tables, except one, had dishes and cutlery that had yet to be cleared away. Sat ourselves and grabbed our own menus. You can see where this is going, right? Waited ten minutes before server came by to take our order. Waited fifteen minutes before coffees and waters arrived at our table. Door Dash delivery person waiting by front door got served before we did...Newly arrived customers were becoming frustrated waiting to be seated. Our server told people they were short staffed by two people. Not even remotely close to the truth. The four staff on duty was sufficient to handle everyone if they had been more organized and efficient. "Not enough staff" is the most common excuse in the customer service industry. They could have worked smarter to alleviate the wait and order backlog. We waited another ten minutes with no desserts arriving, yet could see them already sliced, plated, and just sitting on top of the counter. So close, yet so far away. Could the girl who sliced the cakes not take the few extra steps and just bring them to customers' tables? What a smashing idea that would have been! When our server brought our desserts over, one of them was incorrect, yet she took them all back instead of leaving the correct orders on our table. What a stupid setup this is! Finally, after 30 minutes, our desserts and drinks arrived. The party of five who arrived after us had not even gotten menus to look at and flatly told our server that True Confections had lost another customer and promptly stormed out. We finished our desserts and coffees and knew that it would be another excruciating wait for our bills. We mentally tallied our tab, and left cash on the table, with zero gratuity and walked out into the drizzly evening, never to return. My first and definitely last visit to True Confections for sure. Staff need to be trained to work more efficiently with whatever resources were on hand to ensure a smooth operational flow from start to finish for customers. Whoever is the Owner/Manager needs to review each step of their business process as there are obvious holes in it and there are tons of room for improvement. Service cannot get any worse than what we experienced tonight. Good grief! read more