This place was recommended by my insurance company. From the start, the front desk person to the Caillou for the auto body work, kind, professional, and proficient. The most important thing is that they delivered on time. Although they had to extend it a few days, they still delivered on time. read more

Ramon the owner was very nice and accommodating. Especially on a rainy day. My service was quick and very affordable. This is my second time coming to him and my turn around on my vehicle was very fast . Everyone on his staff was also nice and informative. I would 1000% refer and recommend his services . read more

Took 2 months to get my car and throughout that time there was zero communication on behalf of the shop. If you want any updates be prepared to call them yourself because they won't call you even if you request it....on top of that the work they did was kinda crappy the wheel the shop replaced on my car was replaced with a matte wheel...my other wheels are shiny. They also damaged my paint clear coating and did not want to take responsibility for it, so now I have to deal with damage on my car that the shop did that was not there before!!! that should not be my responsibility! You would expect that after 2 months my car would be decent but they even managed to forget a part on my car. I understand mistakes happen but...I work at a collision shop myself and honestly this is the worst shop and service I've ever seen. Please do not bring your car here! It's not worth it! They'll take forever and just continue to give you the run around, trust me you will leave disappointed. read more

Everything went well and very well done I would go back without hesitation. Very friendly and it was reasonably priced.

Big shout out to Troy and Bob's Auto Works! They promptly scheduled me upon my call. I needed my bumper fixed and the hood of my car repainted. Because I have a Porsche Panamera, it was important for them to match the paint perfectly, and they did! The color match made my car look 5 years younger! Additionally, they helped me fix my bumper that was sticking out on the left-hand side and was an eyesore! Not having a spare car to drive, they completed the work in a little over 24 hours and I was back on the road with a car that got looks as I rolled down the street. Thank you, Ramon. I highly recommend your services to others. read more

If you have the time to wait around for your vehicle and the funds to spend on a rental for months waiting on your car to be fixed this is the place to come. This body shop quoted repairs would take 12 days but it has now been 2 months. Could it be they are understaffed? If you need work done quicker this is not the place. Quality matters but so does your word. If I'm quoted 12days for repairs I'm not expecting 2 months to go by and not hear a thing. read more

I decided to bring my car here after I was involved in an accident in the beginning of May. The reviews on Yelp won me over. I regret bringing my car here now. I have been getting excuse after excuse about my car not being painted, or put together, or aligned for almost 2 months. I tried to be patient for the body shop to be finished, but it seems like repairing my car takes months to do. I don't have a loaner vehicle so this makes everything much more frustrating. If you need your car (like most people do) DON'T bring your car here. Save yourself the headache. read more

Great staff and great service! Troy and Bob's Auto works is the place too go for quality service and quality pricing. Brenda and Ramon are quality people who go up and beyond to help others get there vehicles fixed. Got my entire bumper redone after an accident and Ramon worked quickly to get me the best price that he can do. Go to Troy and Bob's, you won't regret it. read more

I needed some minor car repair and had the pleasure of being helped by Ramon at Troy & Bob's Auto Works. He took care of my vehicle quickly, professionally at a very reasonable price. He was very friendly and got the job done. It's hard to find a place that treats their customers right, instills confidence, and maintains affordable pricing. I will definitely be back for any future needs, and I highly recommend Ramon for your car repair services. Great job Ramon! read more

Last month on Oct. 17, I was involved in an accident an and last week I just received my car looking brand new just like when I took it off the dealer. It would have been got it sooner but my insurance was giving me problems. They kept me updated on the progress, the service was amazing, the customer service was 5 stars, I felt like I was part of the family. I have 2 kids under 2 and I left my car with crumbs on the floor but that didn't matter they were so nice to detail the outside and give my car a vacuum. 5/5 I would go there again. read more

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Merry Christmas and Happy New Year to all. Here is a photo of a VERY happy 89-year-old woman that just had her Christmas wish come true. She's pleased because her Rav 4 paint was peeling. She took it in to Ramon back in July. He was kind enough to give her a quote but had to send her away because he was SO busy. However, he's true to his work, word, and quote. Once he caught up on work; called and said he could paint the car. It was the perfect gift for Christmas. Done just in time for Christmas. Thank you Ramon for your hard work, commitment, and being a true businessman of integrity! read more

Troy and Bobs Auto Works - Doesn't the Rav look great? - Auto Repair Near Me - Norwalk, California

I thought this body shop was pretty awesome with the work they completed with a limited amount of fund for the work. However after having my vehicle for a week I began to notice things that were not repaired. In fact things that did not need repairing before it was left at Troy and Bob's. Now taking a closer look at the area that was needing the repair I see that there were items left half assed. And although they politely offered to fix those items for free. I would need to come out of pocket for the parts. That doesn't sound like good business to me. Now my vehicle feels unfinished, and unsafe. I will no longer do work with them nor will I refer anyone to this shop. I hope others read this before getting into a "it's wear and tear, and not our fault" disagreement with this company. read more

I found this awesome auto shop on Yelp and another plus for me was that it was only 2.0 miles away from home. All the reviews are accurate both Marco and Brenda are friendly and they explain everything from A-Z in detail. Fortunately for me the other person involved in the accident was able to pay the shop directly. Once they received payment Marco ordered the parts needed. I came in so that they could match the paint of my new bumper to my car and I brought my car in the next day for a same day repair. I dropped it off at 8am and my car was done by 4pm. The quality of work is excellent they even washed my car it looked brand new again. I'm super happy with my auto repair and will be using them again if needed in the future. read more

Troy and Bobs Auto Works - Dent on Left Rear Bumper and small dent on light - Auto Repair Near Me - Norwalk, California

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I had a paint job done. Brenda was always informative and on top of everything as the car was being serviced. Ramon made sure the service was done professionally and at the end, the car came out beautiful. Couldn't ask for a better service. Thanks to Troy and Bobs Auto Works! read more

Troy and Bobs Auto Works - Auto Repair Near Me - Norwalk, California

It's been 6 months you guys have my car without rental. Kemper admit liability FYI I am the registered owner. I have the original title and only my name on it .All I want is to get my car back. Now you guys are holding on to my vehicle until now since you are asking payment for the repair. FYI, you should ask Kemper for it not to me since they admit liability otherwise, I am forwarding this matter for legal action. read more

Great service all around. Glad I found this place while driving on the same road for daily commutes. I brought my Yukon over to adjust and realign the door. I always struggle with trying to find trustworthy people to work with that won't try to rip you off and these folks were pleasantly great to work with. We were in a time pinch because of holidays and were traveling with the family soon and it helped reduced the loud noise I previously had while opening and closing the door. I'm also taking another family car there soon and plan to stick with them for a while. Thanks again guys! read more

I was recommended Troy and Bob Auto Works by my dad to get my car repaired. I went in and Ramon immediately assisted me! My dad was definitely right, they are very professional and trustworthy! My car was fixed timely and turned out really nice. I would easily recommend this shop to my friends and family. read more

This shop is the real deal. From the moment I dropped off my truck til it was time to pick it up, I was informed of what needed to be done and given options on how I wanted it done. Very down to earth friendly service and a lovely receptionist! Thank you guys for fixing my baby back to how she was!!! read more

Troy and Bobs Auto Works - Auto Repair Near Me - Norwalk, California

My 2018 Pacifica was rear ended on the freeway. Ramon and his team did an incredible job. We're very happy with the outcome, van looks great. They made the process simple and helped every step of the way. We'll certainly be back for an of our Auto Body needs. Thanks so much!!! read more

I wanted to send my sincere thanks to Ramon and his staff at Troy and Bobs Auto Works for the recent repair to my vehicle. I could not have been more pleased with the work done on my vehicle and the customer service was exceptional I was involved in a low speed accident in the drive thru of a McDonalds not too long ago. I was rear ended while waiting to pay for my McDonalds order. Despite not traveling more than 10 feet, the car behind me managed to damage my bumper and leave numerous scratches and then the audacity to say he never hit me (that's a different story!) I was referred to Ramon during a business networking meeting. The fact that he was local and provided a service I needed, I decided to go to him. From the moment I was referred to him, Michael was pro-active and reached out to me to set up a time to bring the car in. The day I brought the car to discuss the damages, I was greeted by Brenda and she started the process. I felt very comfortable and that I was in good hands. I explained too Michael hat I had been in contact with the other drivers insurance company and Michael assured me that they would take care of everything with the other insurance company. I couldn't drop the car off that day but said I would return the next day and Michael said when I came back they would have a rental car for me. When I returned early the next day, Ramon took care of the remaining paperwork, asked how I had been treated ("excellent " I responded), a clean rental car waiting for me so I dropped off my keys and was on my way. Ramon said it would take about a week for the repair and he stayed true to his word. A week later I received a call when my car was ready and upon arriving at my shop I couldn't believe the job they had done! Not only was my bumper completely made whole, it looked like my car had been through a complete detail. In fact when I first saw my car, I was like, "Man, that Flex is clean..." and then realized that was my car! They completely washed the body, cleaned my rims, put the shine on the tires, and the inside of the car was immaculately clean. Michael also told me my rear view camera somehow had been flipped over so it was showing the picture upside down (I think I had previously hit a speed bump hard and it jostled the camera around) but he went ahead and fixed it without me asking. He even referred me to a locksmith for my car key that needed the plastic casing around the key replaced. The overall process was so seamless, I had a great experience and would highly recommend Ramon and his staff to anyone for car repairs. All auto repair people should take a note from Ramon and his staff for quality of work and customer service. Thanks again Ramon, Michael and staff! Tenere read more

I had gotten in a car accident and wanted a second opinion. They were very knowledgeable and professional. They did a fantastic job fixing up my car. They let me know the estimate, cost and time frame my car would be ready. Highly recommend coming here. Definitely would use them again for any auto body repair I need! read more

Troy and Bobs Auto Works - After - Auto Repair Near Me - Norwalk, California

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My car was well taken care of. Ramon was honest and was straight with me. His timeline was on par and made sure my rental was delivered to me at my door. Too notch service and very rare these days. You will not be disappointed. I appreciate Troy and Bobs Auto for staying true to their word and delivery excellent results every time. read more

I came in today for a small fix on my vehicle. I was helped immediately, the environment was very friendly and I felt that the process was very honest as well. I would definitely come back here at any point if needed in the future. Five star rating :) read more

They did amazing body work and painting on my Tesla S !!! Totally recommend them to service any car!!! 120% satisfied !!! Thank you Marco and his team !! read more

Troy and Bobs Auto Works - Tesla S - Auto Repair Near Me - Norwalk, California

I write a lot of reviews based on customer service, the quality of the product/result and the accommodation the establishment can achieve and let me tell you this place exceeded all these categories and more! I cannot tell you how lucky I am to have found this place! My car was involved in a string of vandalism's where they knocked off all of our side view mirrors. I did not feel safe driving without side view mirrors and ultimately getting pulled over so I unfortunately had to take the entire day off. The entire day I called and visited multiple body shops to get estimates. I did not want to take another day off of work so I was looking for someone that could do it same day and even though it was urgent I still wanted to be smart about how much I spent. Other places were a bit higher in price and also couldn't get the part the same day. I ultimately ended up here at Troy & Bob's Body Shop and spoke to Ramon who was super helpful over the phone and because of that I stopped by. Of all the estimates he was the most competitive and worked with me to find aftermarket parts cause I couldn't bear a unexpected cost of the original parts (they were only side mirrors so I didn't care all to much) and even though he at first said they wouldn't be in until tomorrow but after I asked him if there was any possible way to get them in today and told him about missing work, he immediately called the place again and was able to have them deliver it same day! Now, In addition to already being able to find me a great, reasonable priced part and having them deliver it same day, he also stayed passed his closing hours where I sincerely felt bad but assured me that they were there for me. Roman seriously bent over backwards for me and helped me out in a situation that honestly put me in a depressing mood but because of him understanding my circumstances and actually going the extra mile, I ended my day in a much better outlook then when I first started. Thank you Roman, I can't tell you how much I appreciate all that you did for me today since this morning!! I would definently recommended anybody to visit here and if I ever need further body shop repair needs, I know where I will go. read more

Troy and Bobs Auto Works - A Front View of How Good It Looks! - Auto Repair Near Me - Norwalk, California

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I'm happy I took my car for repairs to them they did an awesome job they went above and beyond and everything was easy the parts were installed amazingly like new my paint is on point the blending is good too super happy they get my five star review thank you guys Marcos and everyone there were pleasant to deal with read more

Troy and Bobs Auto Works - Auto Repair Near Me - Norwalk, California

Just want to tell you guys my experience with this body shop. Ramon was really helpful, caring and understanding. He makes sure that he fulfill what we need and aside from that they did a really good job fixing my car. They also provide an after service like washing and cleaning your car. I'm really glad i found this body shop and the lady that works in the front desk is really friendly too. She keeps me accompany while i'm waiting for enterprise to pick me up. read more

Troy and Bobs Auto Works - After - Auto Repair Near Me - Norwalk, California

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5 stars is not enough to compliment the above excellent service I received from Marco's at Troy's & Bob's the most honest body shop I ever met, they did a excellent job with my truck, Thank you Marco's to you and you team very satisfied with the outcome of my truck especially great customer service. read more

Amazing service! Went in Monday for a quote, Tuesday part came in. Wednesday front bumper had my car looking brand new! I had my front bumper hanging for a few years, I would add a clip each time(band aid). Thank you Ramon and Brenda! Great service! Hopefully I don't have to come back, but if I do, I know where I'm going, every time! read more

Marco has again surpassed himself as he fixed the doors of my car. In October 2017 (before Marco was hired,) the driver's door was repaired from a self accident I did to it, banging and knocking it out of whack. The repairs then were great and at a good price. This last September the driver's door got out of balance and would not close. I had to use a rope to tie the door shut by tying the rope around the driver and back passenger door. Marco did not know of my past repair, and found the receipt. He did not charge me for the repairs, and he also fixed the front passenger door. Great work! Will be back for other jobs! read more

Definitely a five-star establishment. Took in my car after it got hit in the back left bumper. They did an awesome job repairing and fixing it. Besides doing an amazing job, the staff is super friendly and helpful, would definitely recommend. read more

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We were devastated when the driver side door of our Subaru Forester was dented in a parking lot. After searching on Yelp, we found Troy and Bobs -- the five star reviews are well deserved. They were very clear and communicative throughout the process. I was a bit worried when they said that painting the panel would require painting/blending the adjacent panels as well, but when we received the car, it looked brand new and seamless ... and they even washed the car and shined my tires -- nice touch! I would have taken pictures ... but it's been a few weeks since they finished the job and the recent dust/rain would not do their work justice. I hope to never be in a situation where I'll need them again, but if another incident happens, I know I'll be in good happens. read more

Great customer service from start to end. I was a bit stressed out about my car damage but Ramon helped me understand everything will be okay and guided me accordingly. My car looked brand new after fixing the damaged area and the quality of work was definitely worth trusting. If you are looking for great quality work for your pocket, stop by Troy and Bobs they'll help you! read more

I was getting some outrageous quotes to get a small panel painted for my wife's car. I came across Troy & Bobs. I'm so glad I came here. Great service, great prices, & fair. Marco & Ramon made sure I was well taken care of. read more

I had a neighbor back into my car. I wanted to pick the body shop instead of the insurance company. I am so grateful they popped up first in my search. Marco took such great care of my car. He fixed my car beyond. I had a few extra scratches and my headlights were foggy. I picked up my car he saw me look at a few little things and he said I will fix whatever you don't like. I was blown away and I saw a few tiny things but he had me bring it back. I got my car back and my car looked brand new. He even had my car detailed twice !! He mentioned a few times he wants his customers to be happy. I can say he definitely puts the customer first. Very very professional not only him but everyone that works here. I highly recommend this body shop. read more

I should have taken a before picture but my driver side fender had been pushed in and some paint of the nearby bumper had been scraped off. This experience was awesome and definitely recommend this place to future customers. Thanks to the whole team for a great job! read more

Troy and Bobs Auto Works - Troy and Bob's Auto Works - Auto Repair Near Me - Norwalk, California

Took my car in for repairs and it came out amazing. Both Marco and Brenda were friendly and helpful! Thank you!!! read more

I have had the unfortunate opportunity of having to have both of my vehicles (on seperate occasions) repaired due to an auto accident. After getting many referrels from friends about this shop, I decided to take my car to Troy and Bob's Auto Works. The owner, Ramon Diaz, is very nice and knows his stuff (he used to work for a dealership auto body shop before he decided to open up his own business). He put me at ease, immediately called Enterprise so that I can get set up with a rental car and called my insurance company so they can inspect the vehicle. I didn't have to worry about a thing and was kept in contact about when my vehicle will be repaired, etc. They did an awesome job with my vehicle...it looked brand new and I have an older model sedan. I was very happy. So, when my husband's truck was rear ended, we immediately knew where we would take his truck. Again, same great service and you wouldn't have known his truck was involved in an accident! They do more than auto body repair, they paint vehicles, framework, detailing and headlight restoration...I actually have an appointment next week for detail and headlight restoration...I'll post pics and let you know it turns out!! read more

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Marcos went above and beyond with getting my Acura repaired. He made sure he communicated with me throughout the process. He even replaced a ball bearing on my car and had my foggy head lights polished. My car came out great! Marcos thanks again for taking care of my car read more

Went in to get the bumper of my Genny back into place and accidentally forgot my wallet, Troy and Bobs took care of me quickly on site and get this, CHARGED ABSOLUTELY NOTHING. Awesome people doing good to help others out! Can't speak highly enough about the personnel here. Customer for life! Ask for Marco btw, exceptional customer service! read more