Great from the start from making the call to inspection of car follow ups were also car was ready with in a week or so but great work all the way around even area where I was surprised in detail. I wanna thank the whole team that work on the project, would come again. read more

I was involved in a car accident on July 6. The other driver was at fault, so their insurance company covered the repairs to my vehicle. The insurance company provided me with a list of approved repair shops and made me feel that choosing from this list would be the safest and most trustworthy option. I chose Cerritos Body because it was the closest shop to where my car was located. Since my vehicle was not drivable and needed to be towed, the fact that the shop was only about a mile away made it the most convenient choice. I dropped off my car feeling confident that both my vehicle and I would be taken care of. Unfortunately, that was not my experience. When I picked up my car, I immediately noticed a large crack in the windshield that extended from the passenger side toward the middle of the driver's side. I brought it to the shop's attention right away. Instead of taking responsibility or seriously investigating what happened, their response made me feel as though I was being blamed and that they were suggesting I had brought the vehicle in with the windshield already cracked. I know that is not the case. I provided a photograph from immediately after the accident showing that there was no crack in my windshield. The shop told me they would contact the insurance company to determine whether the windshield could be included in the accident claim so that it could be repaired. When they called me back, they claimed that the insurance company had photographs showing the crack existed before the accident. I asked what photographs they were referring to because, to my knowledge, the insurance company only had the photographs I provided. The manager then told me that the insurance company supposedly had pictures of my vehicle from stoplights or cameras on the street. At that point, I was extremely frustrated and confused. I contacted the insurance company myself and requested that they provide me with any photograph showing that my windshield was cracked before my vehicle was taken to Cerritos Body. No such photograph was ever provided to me. The windshield crack occurred while my vehicle was in the care of Cerritos Body, yet they have refused to accept responsibility. I was also told that the sun may have caused a smaller crack to spread. Regardless of what caused the crack to expand, my windshield was not cracked when I dropped the vehicle off. The shop offered me a discount on replacing the windshield, but that still requires me to pay out of pocket for damage that I did not cause and that occurred while my vehicle was in their possession. While the bodywork itself looks good, I am now dealing with additional concerns. My vehicle is making a strange clicking noise, the check-engine light has come on, and the windshield issue remains unresolved. My daughter is supposed to take this vehicle to college, so I expected to receive it back repaired, safe, and ready for her to drive. Instead, I feel like I have been left with more problems and expenses after going through an insurance-approved repair shop. I am extremely disappointed with how this situation has been handled, particularly the lack of accountability regarding the windshield damage. Based on my experience, I cannot recommend Cerritos Body, and I will not be returning. read more

Cerritos Auto Body - No broken windshield - Body Shops Near Me - Artesia, California

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Here is a shop where in full responsibility happens! I went to to two shops Belflower Collision and Caliber Collision both of whom recommended by my insurance who treated me like I don't know anything about cars. It took them a long time before I can talk to them and to schedule a time accordingly on how busy they are. That's a signal that they are not serious about customer service they even said that my 2017 Subaru STI is old and will not be able to repair it! I could not believe what they said. I lastly called and visited Cerritos Auto Body, Jessica answered the call and told me to come over. Marcos welcomed me in and ran through the damage on my vehicle. He stated we will repair the damage for you without hesitation and marked all the damage with his trusty pink marker. I was so glad he took the opportunity to do the repair. He submitted to my insurance agency a supplemental quote to repair the damage. Lo and behold my car came out good as new! Before painting occurred, He even followed up on me to check the bumper fits snugly. On top of that they adjusted the fitting exactly to the size of my front mount intercooler! I am so happy on how this shop has handled the repairs kudos to your workers who contributed to the final outcome of my vehicle. The price and value of the work they did is really outstanding! Did I also say that when I brought my vehicle to them they even offered a ride home! Thank you everyone who works at Cerritod Auto Body for a job well done! read more

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Cerritos Auto Body What can I say other then from the amazing front office woman that help along all the way step by step and the Marco, but really the team as a whole just were amazing and professional. The body shop guys left my car looking brand new even when it's 10 yrs old and just made this experience truly wonderful. I recommend them 1000 % for the trust of you getting back on the road with what trust in a vehicle should be.... Thanks again guys I owe you read more

Cerritos Auto Body - Body Shops Near Me - Artesia, California

Shoutout to Marcos at Cerritos Auto Body! Even though I've never gotten work done here before, he treated me like I was a regular customer. He could tell just by looking at my car what had been worked on before and pointed me in the right direction. He also let me know I had a lifetime warranty I didn't even know about and guided me through the whole process step-by-step on how to handle everything with my insurance company. Super helpful and patient the whole time. On top of that, he answered and returned every phone call without hesitation. You don't come across people like that often. I'll definitely be recommending him and this shop to others! read more

Marcos was very helpful today when I was inquiring about an estimate. Very friendly staff here and really structured. He was very transparent when helping me today and gave me the quote I was expecting. No lack of professionalism and is a legit body shop. Thank you Marcos! read more

Overcharged, i was lied to multiple times regarding frame , which was partially done , work was done to the car that didnt need to happen and the simple work that should've been done for my safety while operating vehicle like RCM was left undone. overcharged on mechanical and body labor for subpar quality work. the rear fender doesnt even fit the back properly, and the owner acted like he was doing me a favor by fixing the car. I asked How he was helping me by overcharging, and he decided to block my number instead of take accountability and offer a partial refund. I honestly want to recover my money and if i have to small claims court on this so be it. read more

They did a great job on my car body repair. The service is awesome and the staff are very nice and knowledgeable

I came in for what might seem like a minor cosmetic repair, but it was a big deal to me, my car had been keyed, and it really bothered me. From the moment I brought my car in, Roger was incredible. His hospitality, customer service, and the time he took to show me around the shop truly stood out. I was referred here by my detailer, and I couldn't be more thankful. The paint job came out flawless, and they even went above and beyond by fixing a dent and scratch on the same side. My car looks brand new again! I joked with Roger that I hope I don't have to see him anytime soon, but if I ever do or if anyone I know needs repairs, Cerritos Auto Body will be the first place I recommend. Thank you Roger and your amazing team! read more

They did a great job on repair. Attention to detail. Patient and welcoming staff. Willing to cooperate with car rental company or transportation for me. Accommodating. great service. read more

Top tier service from start to finish. Exceptionally helpful staff, clear communication and really great work on my vehicle - would recommend 10 out of 10! read more

The staff here are great at updating you every step of the way with your repair. Moreover, they provide excellent customer service and address any concerns you have with their repair. I would recommend this shop to anybody looking for a smooth and timely repair experience. read more

Was sent here by my insurance after a hit and run incident. Car was damaged along the body of the drivers side. They had to repaint the body and replace the rear view mirror. Paint was done 8/10 which is fine. However upon replacing the rear view, they cracked my inner door panel. I spoke with them and was told "don't worry. I will order and schedule you in. " this was back in April. I followed up via phone call because they ignored my follow up email, and was given the same speech. I've heard nothing since. read more

The shop provided repair service in a quick manner with good quality and reasonable prices.

Outstanding business! I am a returning customer and am very pleased with the service and quality of the repairs...like it never happened. The entire staff is very friendly, knowledgeable and responsive. I would recommend this business to my friends and family. Keep up the good great work C.A.B. read more

Cerritos Auto Body - Body Shops Near Me - Artesia, California

The service is too easy, only if all companies were this easy to deal with. Pleasant individuals, communication is great, literally a one stop shop! Was able to leave my rental there. Car looks great!! read more

Previously I would have given this business a positive endorsement as I've not only taken a couple of my cars, but I've referred family years back. Unfortunately recently my experience was less than satisfactory. On a good note, the reception & text update communication was good. On a bad note, the body work was not good. I had to take my car back twice, once because they left a scratch where repair should have been done, they touched that up & it was substandard after having my car all day. Then during that touch up they damaged the window molding. I returned to have that replaced, and they basically painted the part they damaged. Another day without car. I spoke with the owner Roger & he basically did nothing to remedy. On top of this, they replaced my mirror with a used mirror that still has a red scratch mark on it & they broke my door handle, which they did not claim to do. Find another business to work on your vehicle. Unfortunately, I was very dissatisfied. read more

Good job exceeding my expectations, they clean the car inside out so thoroughly look like a detailing is done, they also use the original to replace the damaged parts. I'm very happy, a business worth to recommend. read more

I elected to choose Cerritos Auto Body to have my vehicle repaired through an insurance claim after rear-ended. Wow! The service was outstanding Everyone at the shop was friendly and communicated everything clearly, making the entire process blissful. My car was returned to me in a condition better than the factory, without a slight indication that anything had ever happened. If you select this shop, your insurance company can also give you a rental from Enterprise, which works with this shop. Pickup and drop off were breezy, with door-to-door service from the shop to the car rental place. Sending a big Thank You to everyone at Cerritos Auto Body. 10/10 highly recommend read more

Cerritos Auto Body - Car repaired from shop - Body Shops Near Me - Artesia, California

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I thought I had reviewed this but apparently, not. I experienced a freak incident - my garage attic access lid fell through the opening and crashed into the rear window of my "Little Red Corvette." Contacted my insurance company (Allstate) which turned out to be a joke - but that's another story for a different time. They said that I could take it anywhere, but had a list of "Preferred Shops." The first two declined the work - because, "They don't do work on Corvettes." Anyway, after a long ridiculous, silly process, I ended up at Cerritos Auto Body. I was put in touch with Roger. He was truly a Godsend. I brought the car in - he assessed the damage, made some notes and we started the process. The window took a spell to get in stock, so we waited to bring the car in until they were ready to do the repair with a new OEM Window, Deck lid, and paint. When all the planets were in line, Roger called me up and had me bring the car in for the repair. I was going to be out of town on the day it was to be completed, so he said he would hold the car for a day or two extra until I got back. When I picked it up, the car was ready, the work was beautiful. The service was awesome. My Corvette was "Good as New" thanks to Roger and his team at Cerritos Auto Body. I Highly Recommend this company and if I ever need another repair, this will be my FIRST STOP! read more

Cerritos Auto Body - BEFORE - The attic lid fell through. After 15 years of being there... - Body Shops Near Me - Artesia, California

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I was very impressed with this whole operation. The front office staff was great, especially the manager. A very clean and professional environment. I was able to get a fast and fair estimate and I could tell they held themselves to a high standard. The work was high quality and done in a timely manner. I would definitely go to Cerritos Auto Body for any future needs, big or small. Thank you! read more

If you're willing to invest in honest work with patience, you'd be pleased at what Roger and his crew are able to provide. I was walked through what's needed to be addressed regarding my vehicle with a solid time frame to expect throughout the week to come. Will definitely return in the future! read more

Marcos has been a tremendous help when it came to getting my car fixed! HIGHLY RECOMMEND this shop! They're fast and don't cut any corners. No bs straight business. It was a pleasure working with you guys and I'll definitely spread the word! read more

Cerritos Auto Body - Body Shops Near Me - Artesia, California

I selected this place through insurance and am so glad I did! The service was great, they were honest about their timing, and they retuned the car to me nicer than I dropped it off lol. Aside from fixing what they needed, they cleaned both the outside and inside of my car so well! They removed my seat stains, and they even fixed my visor mirror that was broken. I am very satisfied with their service! Marcos was also very helpful with the questions I had and gave some recommendations for the future. read more

I called Cerritos Auto Body, located on Artesia and Pioneer. I've taken my car in twice before, due to a rear and side collision, and their service and quality were spot on. Not only did Cerritos Auto Body send me pictures of their progress, but their rep called me with EVERY SINGLE UPDATE. They took my car, five days later the car was done and back in my garage. All three times, I've spoken to Marcos. The man is very professional. Sent me pictures with updates via email, called me with all the steps, and finished up by washing my car. I highly recommend them for auto body work. read more

Cerritos Autobody went above and beyond my expectations, I was not expecting such an amazing job. They were able to get my Honda in right away and in exactly 2 weeks my car was done. I forgot to ask for the gentlemans name who does the initial and final run down but THANK YOU he was efficient and answered all my questions, the receptionist is also very sweet and worked with my busy work schedule. I will definitely let my friends and family know about this body shop. read more

This place wanted to give my car back shaking and making noises. Claiming the cause could likely be "normal wear and tear". Turns out , there was 3 broken engine mounts. Shady people to deal with. Drove my car to this shop for repairs and 4 weeks later my car needs to be towed elsewhere. Currently, my car is considered not safe to drive. read more

Took my car to the shop due to an accident on my front bumper. Talked to Marcos and informed me what they are going to look at and will keep me updated. The shop exceeded my expectations. When the car was finished I wasn't disappointed at all. Marcos kept me up the entire time and car was done on time. read more

Horrible experience coming here I just needed my bumper painted and they couldn't even do it correctly! My bumper is a different shade than the entire car now & they don't want to fix it! These people are not professionals, I hope everyone avoids this place. read more

Thank you to the amazing team at Cerritos Auto Body!! I was so excited to see the extensive damage to my Ram 1500 repaired 8 days ahead of schedule. 5 star perfection is what expect as a client of this establishment!! My truck actually looks better than prior to the damage!! Thank you Cerritos Auto Body! read more

Cerritos Auto Body - My Ram 1500 before and after - Body Shops Near Me - Artesia, California

Did a great job on repairing my car due to a hit and run. Also covered under my insurance. The only issue I had was, they scratched my window of the door they were fixing and didn't realize until we picked it up. So now I have to make my way back for them to repair it and replace the window. Also i had to explain how this was not my fault and now wasting my time and money to drive there and get this done too. read more

I wish I could give zero stars. Ghetto place. I took my car here in 2019, that was a good experience. My car got hit again and went back in November 2022, not the same place. The people were so rude. When I got my car back the drivers seat had a small tear. I went back to let them know...their response "it's wear and tear". So dismissive, they didn't even care about my concern. No accountability or care. The rep there was so confrontational, At that point I was sooo over it. It was not worth dealing with them anymore. I wouldn't trust with my car again anyways. Reading the other comments, they might do something worse to it. Never again. Plus they were sloppy with the work other than damaging the inside of my car. read more

Replaced and painted damaged bumper. Excellent match to the rest of my 12-year-old car. Had a full interior and exterior detail - looks wonderful. Price was not cheap, but quality is worth the price. Having them do some cosmetic repairs and detailing my other car. Great service ! read more

Had my car Corolla damaged at the front side from the car accident; and it turned out good when I brought my car here on Nov1st. It was done within 12 days afterwards. read more

Brought my truck in to get the tailgate replaced. The entire process was quick and easy. They let me keep my truck until they got the necessary parts in, then called me once they arrived. They work they did was excellent and the tailgate looks exactly like the one that originally came with my truck, down to the exact details. I appreciated the daily text messages that kept me informed on the status of the work. Overall great service here! read more

This place is the best workshop i have ever been, Raj and team treated my Honda civic 2014 as there own and give me surprise for which It's never enough to thank. Highly suggest to visit this place and give this auto body shop a chance to show there potentiality. 2nd time doing business with them at i was fully satisfied with the job and customer service given to me read more

Best auto body shop I have ever dealt with! Top notch professionalism and empathy by all. I felt like Marcos and Roger were with me each step of the way.. They were both very present, attentive and the communication throughout the process could not have been better! Thank you to you both and the rest of your team for the amazing work you have done. 100% recommendation! read more

Cerritos Auto Body - Before and after... They even took it a step further and got BMW's sign of approval for safety! - Body Shops Near Me - Artesia, California

If I could give 0 stars I would! They are rip offs! They tried to overcharge me & said there could still be more charges that can come later, I took my car to another shop! DONT COME HERE read more

I called to set up an appointment for an estimate to g e my car fixed and was told sorry we are full. The lady who I spoke to said it will take a couple of months. I asked to clarify a couple of months for an estimate? She said yes and hung up on me. It must be nice for a business to be able to turn down business. read more

Came in through a Progressive insurance claim for some deer damage. Finished earlier than expected.... But... Later that day I found new damage to the car that was not present when I took the car in. 1) 2 large and deep scratches on the rear driver door 2) dent in the fender on the front passenger side 3) not damage, but they forgot to fully attach my front driver mudflap (have to order replacement hardware) I am going to suck it up because I don't feel like getting a rental car (out of my own pocket), but the door scratches do bother me. read more

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