I was referred to Craftsmen through my insurance. I wish I had done more research beforehand. I had some front damage to my vehicle because of unexpected debris impact on the freeway. The repair to the bumper and lights were fine, but whatever they did to my tire has been progressively problematic. A few minutes after driving out of the lot, my tire light came on. I didn't know then that this would be the first in multiple times of contacting and returning to Craftsmen get it checked, having to keep my car there (so needing to get a rental) each time, and having it returned with them saying the issue had been resolved. I ended up having to get the car checked three times, and every time I'd get the car back, the tire light would reappear within my commute. Finally, I got fed up -- and they must have too because they ultimately said the issue wasn't their responsibility. The girl literally told me to go to my "usual body shop or mechanic" to get it checked out. That's when it made sense: my insurance had already paid them out, and I already paid my portion, so they didn't need to offer any additional service to me. I wasn't worth the time or the headache. I understand that Craftsmen is referred by several insurance companies, but if you have other options, you'd probably be better off elsewhere. Obviously, I hope I don't have to get my car fixed again, but if I do, I wouldn't go back. Pretty disappointed by the quality of work and the service. read more

Apparent they require a $100 non-refundable deposit to simply give an estimate. I just want to know how much it would cost to fix a ding on my door (without using insurance) and it costs $100 to get a price? WTH? read more

What is going on at this place??? They seriously could care less if you even bring ur car here!!!! The owner must have inhertied this shop cause its going downhill. You call them and ask a question and they put you on hold forever then get a nasty girl who obviously hates her job anwers and tells me to call back after her lunch! read more

Good work Bryan Mewes and Craftsmen Auto Body! Looks beautiful again. I loved the personal service from Bryan and the entire staff. Especially nice were the frequent text updated they sent with photos. read more

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I found out about this place through the Cerritos Chamber of Commerce. Super glad I did. Some girl hit my girlfriends parked Tahoe and bent up the bumper. Here is the amazing part. She was honest enough to leave a note on her car. So i told her that I would check around and try to save her some cash as she was interested in getting it done without insurance. These guys were competitively priced and super good to work with with. I worked with a guy named Brad. Super cool guy and he to was as honest as the girl who hit my girlfriends car. I was going to fix her mirror since we were there ( now its broke again) He gave me several options trying to find the most affordable way to go about it. Full service shop, honest, and great to work with. If you got something broke, take it to these guys and ask for Brad. read more

So I dented the front fender and scuffed the bumper of my Bmw Z4 (very long hood, bumped into a wall while turning). The dealer was going to charge me $2,300 for the repair, so I started looking for other options.. I found Craftsmen auto body and took my car in for a quote. I was impressed with their facility and liked the fact that my car was going to be kept indoors while it was being worked on...the price was much lower than the dealer's and not much higher than some "hole in the walls" that I got quotes from. The fact that they have a lifetime warranty was more than worth it for me. After the work was done on my car, I'd have to say they did a very good job, and based on past experience, I'm pretty sure they have done even better than the dealer could have. The staff Yadira, Monica, and Brad were all very helpful and answered any questions or concerns I had read more

Very nice body shop. I'm a very hard person to please when it comes to bodywork and paint. My car got hit on the passenger side and both the doors had to be replaced and painted. It took about three weeks to fix the car and everything went very smooth. When I went to pick up the car, they repaired it like it was a Ferrari. Color matched perfect. I examined it for 10 minutes looking at every angle to find some faults but I couldn't find any. I used to restore old VW's and I know what a custom or $15k paint job looks like and they nailed it. If they can please me I'm pretty sure they can please anyone. And by the way, work station area looks so clean it looks like a research facility. Super super clean. Have them take you to the work area and see it for yourself. read more

Brought my '06 Honda Civic to get repairs on a bumper. I needed a rental during the time and they had connections to Enterprise and were able to get me a free upgrade on the car (an Altima instead of the Versa they had). The staff there was really helpful and i also recommend Brad as a guy to work with. I had trouble with the insurance (the AAA claims rep was terrible) and they were able to finish the job a few days sooner so that i wouldn't have to pay for an extended rental (because AAA refused to pay). Overall, my experience was great and they were easy to work with (especially the female receptionist..Zedia?). They washed my car and the repairs they made looked as if it was brand new. Thanks again Craftsmen! read more

Craftsmen is seriously the best body shop around! This is the second time I've had to take my car here (and even though I love them, I hope it's the last lol), but they really are amazing. My car looks brand spankin new! Can't even tell it was in an accident! And the best part is that they finished it 2 weeks earlier then the anticipated repair date. Super fast! What a great way to end 2013. Thanks to Justin and Brad for the great communication and the picture updates! That is definitely an awesome feature they offer. Happy new year! Ok so adding to this! a dang WEEK after I got my car back from them on New Year's Eve, a girl rear ended me! I was furious :( but I took it back to craftsmen because they're basically the only place I trust! Well they did an outstanding job once again and when I got my car back today (1-20-14), the guys here actually took the time out of their busy lives and used their hard earned money to get me a Babies R Us gift card because they saw this review on yelp. If that doesn't scream "AWESOME" then I don't know what does. Thanks again Craftsmen. You guys are simply the best around. :) read more

Craftsmen Auto Body was wonderful! I've never had to deal with body shop repairs after an accident before, but I'm glad it was with them! Everyone at this shop was extremely helpful, friendly, and professional, including my main contact, James, who couldn't have made the process any easier! I couldn't be more thankful! They turned a horrible mess of an accident into a smooth and easy process, and before I knew it, everything was back to normal. Great customer service + flawless work on my car= all you need! 5 stars well deserved! read more

This is a great body shop. My wife and I have had to come here twice in the past 3 months. In October 2013 she was rear ended while stopped at a red light on the way to work. Craftsman Auto Body is an authorized Mercury Insurance repair facility and is just down the street from us so we called up and dropped off her car. The initial estimate was 3 days but the damage was more than they thought. It took about a week and they kept us updated. We got the car back and it looked great. They washed it and cleaned it inside as well. Just a few days ago (January 2014) we were rear ended while waiting at a red light driving home from the grocery store. It happened Sunday night, and we spoke with Mercury that night. Monday morning I dropped off the car with Craftsman. They offered to contact the rental place for me but I had a ride on the way so I told them no thank you. They had the back end taken apart and an estimate in less than 3 hours. They initially told us 2 weeks for the repair, I picked it up today (Wednesday) just 3 days later. There was much more damage this time including the back lift gate but they were able to pop out the dent and you cant even tell it was hit. If you need car work done these guys are great. I can't vouch for their prices as I've never had to have a car repaired outside of these 2 times but they seem reasonable. If you have Mercury insurance and need a repair after an accident hit these guys up. If you just need some body work done check with these guys as well. read more

I got rear-ended in 2011 and then again last month. Both times I took my 2006 Escalade to Craftsmen Auto Body. I was thrilled with my car both times. This last time was extensive damage but when I got it back, my car looked brand new! The guys there are extremely professional and courteous. They got me dialed into the email/text notification on the various stages of my repair, plus, they exceeded the committed completion deadline by over a week early. The service, both on my vehicle and how they treat the customer is OUTSTANDING. Today, I took my car AGAIN to have them install the driver rear view mirror that got stolen. They replaced it and took good care of me without me having to file a claim. Craftsmen Auto Body rocks and I recommend them to all my family and friends! read more

TERRIBLE EXPERIENCE. Went to bring in my brothers car in regards to an improperly installed windshield. The windshield wasn't leveled nor was the bottom. Driving the vehicle you can hear wind coming in from the bottom of the windshield. Brian or Bryan the manager was no where near professional. Just explaining all the problems with the windshield he wouldn't even let me finish my sentences. Saying we were coming at him, well obviously we're going to address the issues with the car. As the "manager" you think he would hear everything out and try to see what he could do. Brian or Bryan was just being rude.. constantly interrupting and not hearing us out. Then states while I'm trying to explain another issue "this isn't even your car". Obviously it isn't but stepping in for my brother who works at a hospital and couldn't make his way I'd be happily to help him out. Not being able to explain and being interrupted Bryan or Brian felt like an argument with a child. How he became a manager boggles my mind. Also tried to explain that there was broken shards of glass on the dash board. Saying that the owner didn't want the car cleaned. So you're telling me that you're okay with leaving broken glass from the removal of the old one in the car is okay? Brian or Bryan is a joke. How could anyone take this company seriously. Advice for anyone who's considering this place, go elsewhere. I'm positive the company will turn their back on you just like Brian or Bryan did by not talking to us. He literally just took photos interrupted didn't say anything and just walked away. Good job Brian or Bryan the so called manager. read more

After posting my experience, Craftsmen was quick to contact me and fix any issues in regard to my car. They were not defensive and instead were sincerely apologetic and helpful. This shows how much they care about their customers and customer service. For that reason, I'm adding three stars. I appreciated Brad's follow-up and efforts, as well as both Brad and Justin's customer service. Thank you. Also I had an issue with my fog lights not working. Initially I thought it was accidentally unwired during the repair process (although they didn't work on the front of my car). They gladly looked into the issue for me and fixed it. I do still believe that my initial experience was lacking; however, if a business acknowledges customer feedback and is looking to improve quality of service, then it's easy to look past it. It's impossible for businesses to be on their game 100% of the time, but I do believe Craftsmen tries their hardest to do so. And also, they are great guys. read more

Went to CRAFTSMEN AUTO BODY after my car was hit my car was in near mint shape for it being 25 years old I need a quote for my insurance. The guy was very helpful tell he saw my car he did not want to even look at my car and just blew me off piss me off real bad. I live down the street the only reason why I went there yea my car is old I have lots of money invested in my car about 8 grand in my suspension and my engine I wanted my car to look as good as it ran.. I went to Cerritos auto body they quote me $1200 to repair my car and I paid another 1500 to paint it and take out the small dents I had my car looking new again.. craftsmen auto body is a bunch of A holes read more

I'm very stingy when it comes to handing my car over to someone else and in this case- especially when it comes to fixing it. I was not about to leave my car (even though it was in pretty bad shape from getting rear ended) at a repair shop with a bunch of strangers, but I chanced it anyways because I know I cannot drive around with broken bumpers and a paint-scraped rear bumper. Fortunately, after 2-3 weeks, my car came back to me looking just as good as it was before. I checked all around my car for any flaws and made sure everything was working properly before I said "okay". Everything was 100% perfect. Repairs and services are top notch. read more

Let me start by saying that I was told I would have my car by a certain date and the date was constantly being changed. It happened 3 times until I finally got my car back. When I finally received it, one tire was protruding out of side of the car while the other was aligned. I didn't realize this until 4 days after and when I went back to the shop to figure out what had happened, they were confused which was odd because it came out of their facility that way. It couldn't have been me because I have barely driven my car the past 4 days. I can't imagine the possible outcomes had I decided to drive faster than usual these past couple days. Such a terrible hazard had I not realized! read more

Craftsmen Auto Body is a good body shop. Don't get me wrong. Their work quality is outstanding. But what I don't like about them is that their services are waaay overpriced. I needed to replace a rear bumper on my Civic. I got quoted 700 ridiculous bucks just to put a new bumper on. So me being me did a little research and found a vendor on eBay who sells bumpers and other car parts, paints them to match your car, and ships it to you all for a mere $260 and it only takes a week to arrive. I just saved myself $440. Are they telling me they're charging $440 just to unscrew a few bolts to take the old one off and put the new on? The paint on my ebay bumper was good professional quality too. I recommend this route to anyone who's in a similar situation as me. Don't let the guys at Craftsmen rip you off. They may play it nice and they won't shove other services in your face but be informed before walking in here. That's just one of the few times I came here to get quoted. I always found cheaper solutions for the same good quality work. read more

******+*****+ Brad, you can twist as much as you want! The fact is when we dropped the car along with the insurance estimate paper. I specially addressed the insurance estimate is less than yours, and the response was- "Don't worry! We will deal with the insurance company directly!" Not a word about "We can not release the car without full payment," OR "If you really want your car back you can pay for the difference!" Intentionally not to properly disclose all material facts and pros and cons to your customers, is a poor business practice which lacks of integrity and honesty. Well, what can I say, it's a tough world out there, too much competitions! Being honest upfront might lose some business and make less money; I believe you must have your reasons to choose not to go that route! read more

I am happy with the service & repairs I had at Craftsmen. They even finished ahead of estimated time & kept me updated thru daily msgs & pix of work progress. I really appreciated the updates. If you are looking for quality then I recommend this place highly! read more

Top notch service! These guys really go above and beyond! I have had my truck repaired twice by them and I would not trust anyone else. Very much recommend! Thanks Joseph!! read more

STOP don't look anywhere else!! This is our second time taking our vehicle to Craftsmen Auto Body and Trust me there is reason for that! Our insurance company (Mercury Insurance) provided many options where we could take our car for repair and we immediately requested Craftsman! I can not say enough about the exceptional customer service , the extremely clean professional auto body area , and the phenomenal work they have done on my vehicle. I was quoted a time frame work would be completed and they surprised us with it being done couple of days before estimate completion. In addition you can follow each step of the repair process with pictures , on a link they send every couple of days! Kudos to the owner and staff for running a business with Integrity and Excellent service! read more

Once again a perfect repair , great customer service! My Nissan Versa was rear ended a couple months back. Everything was aligned the color match was perfect. My car was returned to me clean and washed. I have been to a few body shops in the area in the past and these guys are by far the superior shop in the area! I f you want it done right come here! read more

I just got my 2010 Toyota Corolla back after being involved in a traffic accident on Friday 13, 2012. Yes, I said Friday 13th. The driver tore my car up from the back to the front. I had $7,800 worth of damage and only had to pay my deductible of $500.00. Craftsman kept me informed every step of the way when they found a new problem to when my car would be ready. I received updates every day they had my car and William (the person who worked on my car) and Brad (the manager) as well as Cheyenne all kept be abreast of any changes. They do awesome work and my car looks new. With the extensive damage done to my car that even bent the steel frame and required replacing both bumpers, doors, lights,tire and on and on I can't believe this is the same vehicle. They are incredible. Thank you. Thank you. Thank you. read more

Our experience with Craftsmen couldn't have been better. I backed out of our driveway and crunched the rear bumper of my daughter's car (yep, two for one!) we took our autos to Craftsmen in Cerritos. We were able to follow the repair and paint process of each vehicles with the frequent email/text photos sent by Justin. Replacing and painting the rear bumpers of BOTH our cars - one at a time- took only 4 days total. Bradley and his crew have manage to provide quality workmanship and a professional attitude at a competitive pricing. read more

Dropped off my truck today for repair through Mercury. Asked to have additional clear coat work to be done out of my pocket. The rep said we can do it. Left to get my rental when on the way home I get a call that they won't not can't do the clear coat repair. The manager said NO way, no explanation just NO. I took the rental back and picked up my truck. Never again will I use this shop and they did work on my truck 3 years before on the grill and hood. At that time i had to wait for the work to be rebuffed out because it wasn't inspected right and they lost a cover from my roof rack when they had it cleaned. Another customer the day before complained in front of me about his replacement used seats were worse than what he had after his repair. I should have know better. Fool me twice shame on me! read more

I took my Acura there last week and, like so many others, it looks and feels brand new. Yadira was a huge help and really provided top-notch customer service. I don't know what their prices are like outside of insurances but if you can pick (I have Mercury) then Craftsmen is a solid bet. read more

I recently took my 2007 Camry Hybrid into Craftsmen Auto Body for repairs and they did a fabulous job! My vehicle looks as good as new. They kept me updated via email and phone calls. I am extremely satisfied with the excellent customer service that Brad and his team provided. I highly recommend their services. read more

I've been taking numerous cars to Craftsmen Auto Body for year, I've been happy with the service. Not sure if management has changed but when I brought my car in recently, they gave me the estimate and wanted 50% payment, I gave them my credit card to charge about $1600.+, same as before with no issues. When my car was done, they called me to pick it up, Paola told me I had to pay the remaining $2K+ in cash, they will not take check and if I wanted to pay by credit card, I had to add another $60.+ fees. CASH? who does this kind of business now a day, esp during pandemic, who keeps that much CASH and wanted to touch cash from the bank. I'm not sure if they have changed in management but asking for Cash payment in the large sum of money is fishy to me. Are they trying to avoid paying tax? I am definitely not their new customers, I utilized them at least 4-5 times in the past and they knew that. They have never informed me of such requirement at the beginning nor do they have it in the invoice/contract. This conversation with Paola was before I came & picked up the car, they still have my car so who knows what they would do to my car, will have to see in the next few days. So if you are planning to take your car there, you better ask everything up front...I mean EVERYTHING. Anyway, they just lost a loyal customer! read more

I got rear ended on the freeway in my brand new 2013 Lexus ES300h. I was so heart broken because I love my car. I received an update via my phone and email throughout the process with photos. I picked up my car the other day and it looks like how it did when I picked it up off the dealership lot. I am very happy with the work, professional and courteous treatment and the work is guaranteed for as long as I have the car. Hopefully I will never have to take my car to a body shop again but if I do, I would totally bring it here for service. Thanks Brad and team craftsmen for an awesome job! read more

Craftsmen Auto Body - Before they fixed my 2013 Lexus - Body Shops Near Me - Cerritos, California

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My Lexus had front air dam damage. The estimate was prompt and fair..(I got other estimates). Ms. Loy was frank about their current shop load, and since my car was usable, we worked out a day for my return. The work was completed properly, professionally (all screws/fasteners reinstalled and good paint match) and was done on time. I was kept informed with daily emails. Additionally they coordinated with my insurance company, which helped with convenience. I'm happy with my repair. read more

I've been going to Craftsmen Autobody in Cerritos, CA for the last 26 years. Yes, I'm sad to say that I am a regular customer in getting in accidents. I just got my car back from then this week after my 14th, or was it my 15th, accident. As usual, they did an awesome job in fixing my car. I started with Doug, the owner of the business. He has now turned over the day to day operations to his son's Brad and Brian. They are all awesome to work with. My car is like new again, heck, it's better than when I got it. I would never, ever hesitate to recommend them. read more

I have been very happy at Craftsmen Auto Body. My car was there twice for two separate accidents and both times I have been very satisfied with the work and the overall experience. The group of people in the office do a great job. They are really helpful and are on top of things. Highly recommended. Thanks guys! read more

Very professional, Brian and William made sure I was satisfied with the work. My car (525i) wasn't fixed right the first time but Brian took the car back and corrected the problem. They are very honest people and stand by their quality of work. I highly recommend this body shop. read more

Craftsmen Auto Body provides an excellent service and has an accommodating and friendly staff. Ultimately, repairs are what I was concerned with the most and for all three times I used their service over the past 5 years, I was well satisfied and impressed every time. Never was something overlooked, forgotten or done incorrectly. Never! So I definitely have the confidence things will be done professionally and done right! Additionally, the staff is helpful, understanding and informative through out the whole process. Repairs were explained in detail and I was never rushed out of there. They welcome questions or inquiries and seem to genuinely want to provide a quality service and keep customers satisfied. Highly recommended! read more

Full disclosure: this review has been in the making for over a year hoping for a positive resolution. My car took almost 8 weeks to repair the rear bumper, tail pipes and rear end structural damage due to a rear end collision. Craftsmen went back and forth with my insurance company over repairs, parts and inspections. In the end, I had to push for them to finish the repairs immediately as I was paying out of pocket for a car rental which cost me over $1200. My insurance company is partly to blame for the delays and will no longer have my business either. In the end, they returned my car and refused to repair a small piece saying it wasn't part of the accident, when I brought the car in with the bumper dragging on the ground right where this piece is. My family and I have used this shop multiple times trying to support local businesses but will no longer do so because of their wrestling matches with insurance companies and dragging their feet on repairs. Please be wary. read more

Craftsmen Auto Body - This was what they refused to repair. - Body Shops Near Me - Cerritos, California

Top notch customer service. Everyone from the receptionist Monica to William, who made a very nerve-wracking process very comfortable for me. They made me feel welcome from the moment I arrived and put me at ease, explaining that they would take care of everything. Their shop is clean and smells pleasant. Lobby comfortable and brightly lit. Everyone is professional and treats you as if you were the most important customer, like old-school service. They are not annoyed if you ask questions. They ordered my part and finished a bumper repair in half a day. Looks great with the car wash too! read more

Been going here on and off for 5 years. The owner is real honest, no games. Never had a issue with him as I constantly rebuild old cars.

Very happy with the service here. Brought my car in on a Tuesday after an accident and they fixed all the damages and returned my car to me on the same Friday. Way quicker than expected and my car looks great. They were professional and William helped me out a lot by keeping me updated with my car while it was in the shop and getting my car fixed and back to me much faster than I expected. I would take my car back here again. read more

They are the best Auto Body shop ever! Even though I live more than 30 miles away, I'll still go to them. They do great work, and my family uses them for anything we need. They are very trustworthy, very friendly and just an honest shop. You can't find many places that will treat you like a family. -Bruce read more