We frequent this shop since it's right next to the Ice Barn. Avery and Ramer especially provide great customer service.

Waited 30 minutes in the drive thru for one smoothie. Had to go inside and ask on status. Multiple people in the drive thru line left without getting their orders because it was taking so long. We would have left but had already paid. They were also out of numerous ingredients. read more

Out of lids for the salads. Again. Although this time it was just placed carelessly inside the bag without a Saran Wrap covering. Out of peanut butter. Again. There was no line whatsoever but after placing our order at the drive thru we were asked to pull over as if being at McDonalds on a busy Sunday morning. We've learned that ordering through the app is pointless so thought the drive thru option would be more efficient. Nope. The employee seemed very confused about our order and kept asking us to repeat the order. Once we received it, we discovered it was missing the salad dressing. Had to go back inside to grab it. I keep reviewing this location because the food and smoothies are amazing! Please do better so we can keep coming back. read more

Staff were very kind and professional. However, I ordered a junior strawberry and banana smoothie with added spinach. I placed the order at 6:49 PM and did not receive it until 7:15 PM. From my car, I watched people come in and out of the store and no one was in the drive-through right before or after me. My smoothie tasted like water, although it was green from the leaf or two of spinach. It had a faint smell of banana, and it had so few speckles of the red strawberry I am certain that only half of a single strawberry was added. The best comparison I can give, is that my smoothie tasted like Hint Water which only has an essence of fruit flavoring. The only reason I didn't turn around and ask for a refund of six dollars is because I probably would've had to wait another 25 minutes. read more

This place is terrible. By far the worst tropical smoothie I've been too and worst service in the area by far

Only a three bc every time I come it takes forever. I was in the drive thru the other day, not one other car in line, and it took 8 minutes before taking my credit card and another 5-10 minutes to get my single order. I went in and yet there was only one customer inside. Super slow. It happens every time I come. So I will have to make less trips here. But the smoothies are great tasting. read more

Wether it is drive through or door dash the food is always fresh and hot! It's mt favorite smoothie go to place! read more

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Kaitlyn was super friendly and helpful! She had a great attitude, provided excellent service, and made the experience really enjoyable. She's definitely a standout employee! read more

I waited longer than expected for a single açaí bowl. I had to pull forward and a car behind me did as well with nobody else in the drive thru. The girl was nice, but my bowl was smaller than usual. :( read more

I really can't understand how this place stays in business. There is always something wrong every time i come here. First few times they were out of peanut butter for like a week. There's grocery stores everywhere, someone go get peanut butter! Just came back today and they couldn't make any smoothies because they were out of ice..... ??? So i ordered a peanut butter banana flatbread sandwich and they said they are also out of bananas. This is crazy! How is a smoothie place out of ice and banana.... Giving 2 stars instead of 1 because when they do have whatever i order it tastes really good. All the employees are always really great and friendly but it's gotta be exhausting for them to be out of everything every week. Definitely a management problem read more

Great food at a great price. the staff here are always friendly and really helpful they've helped me pick out new smoothies the last few times i've been in. you can't really put a price on good customer service or a clean restaurant read more

good food but the management is horrible. reason I say that is bc 90% of the staff doesn't care & acts stressed & that is always a reflection of management read more

This store won an exceptional award from the Mayor Monday night. The award was honored for the General Manager, (Kathy) and her managers. This store excels in both food safety and communication. Kathy and her team are happy; the kids at this location shine in all they do read more

Arrived at the Westfield location just after 11:00 am to an empty store, was somewhat greeted by an employee who was visibly annoyed we were there to get lunch. After ordering three wraps and a yogurt bowl the wait began. I could tell they were short staffed, but the place was EMPTY! Three wraps and a yogurt bowl took nearly 15 minutes to make. During this time, I overheard one of the employees complaining that everyone is ordering food and not smoothies...maybe they should get out of serving food as a career if you are this way? Also the bathrooms were NASTY read more

Inconsistent service normally forgetting to take off ingredients or drive through being closed (guessing since short staffed). Came tonight and ordered two chipotle chicken clubs to one having three pieces of chicken and the other having four. You can really tell which workers here care about their job. Cause blonde younger lady and her coworker (mostly other coworker) working night shift tonight on 09/06/25 do not give two craps. Second, customer service skills non existent. Had to repeat everything I said because the lady's coworker was yapping to her so loud to the point I could barely hear what the lady was saying. read more

I placed a mobile order and showed up about 10 minutes after ordering when it said it should be ready to pickup. I only ordered one smoothie and it wasn't ready until over 30 minutes after I had placed the order. The smoothie wasn't the right order and were also out of the cup size I ordered even though they only have one cup size... read more

This store has the best staff there always very helpful and the food is always out fast.

Great food! Grace was very sweet and helpful while ordering. Hannah was super friendly too. Will definitely be back!

Smoothie was runny. It was like drinking water. I can't believe I paid $9 for this. Very disappointed!

Yummy! Food is fresh and delicious. We love the chicken caprese and mango magic smoothie. read more

Tropical Smoothie Cafe - Wrap and smoothie - Juice Bars & Smoothies Near Me - Westfield, Indiana

Love the açaí bowls! Bring back the mango smoothie!!!! Love that they have a drive thru! Very convenient when you have kids! read more

First stop for Tropical Smoothie Cafe in Westfield today. Had the detox island green smoothie. I was surprised by the nice size you get and it's refreshing! Has spinach ginger mango pineapple bananas and kale, so you get your greens without the green taste. You can choose adding for addlt cost depending on what you add. They have a good menu with plenty to choose from. We also tried the Thai chkn wrap too which had great flavor. Drive thru available or fast service as they have ample employees working to take care of business right away. I would recommend it and I will go back again. Glad there's smoothies in Westfield to patronize! Z read more

Tropical Smoothie Cafe - Detox island green smoothie. - Juice Bars & Smoothies Near Me - Westfield, Indiana

My daughter and I picked up smoothies at the Tropical Smoothie Cafe today. It was our first time trying the new location in Westfield. We used the drive through to place our order. The process was quick/efficient and the smoothies are big and tasty. read more

Tropical Smoothie Cafe - Menu - Juice Bars & Smoothies Near Me - Westfield, Indiana

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This was my first time trying Tropical Smoothie. The food and drinks taste very fresh. I had a Sunrise Sunset smoothie and it had a very natural taste with less sugar (I would say very opposite of Smoothie King). I also had the Chipotle Chicken wrap and that was good too! The only downside was that I ended up in the drive thru for about 45min while they worked through the 4 cars in front of me. read more

Worst drive-thru experience I've ever had. 40+ minute wait to get the wrong order. So many people left before getting their orders they had no idea who was getting what. Poor teenage workers were just randomly pulling old orders and attempting to hand them out. read more

Never come here. We waited in the drive through for 45 mins and they charged the card for the wrong order. They came to the window 2 times and 2 different people asked us what we ordered. Then proceeded to give us not even close what we ordered. And a smoothie that was made at 10am when we were their at 1:30pm. It said the time it was made on the sticker on the cup. Horrible service they had no clue what they were doing and was extremely embarrassing for the company. Over 5 cars left from the drive through. read more

I got a wrap and it was ok. Nothing special for the price. The smoothie I got was tasty but not well blended so chucks of ice made it hard to drink. I chalk that up to the blenders though, I don't think it was the servers fault. Service was, honestly, terrible. I used to work in food service and can be very forgiving. When there is no one in a restaurant and you're sitting in the back talking for 15 minutes while a customer is upfront to pick up their food....that's a problem. I could clearly see and hear them talking. I waited about 5 minutes before waving my arm and trying to get someone's attention and nothing. I went to the pick up area, sanitized my hands, grabbed my food (already paid for), and walked out. Pretty sure food service regulations prohibit customers from doing this kind of thing but I had to get back to work and wasn't waiting 30 minutes for them to notice I was there... less than impressed for the price and service experience. Store wasn't too dirty and you could tell they clean at closing daily but definitely not throughout the day. Overall underwhelming. read more

Best customer service ever. After pulling up to the drive-thru, i'm asked if I would like to hear a joke before I order. Obviously I did. The kid was so sure of himself and that it would be hilarious- but I don't think it was a joke I think it was a statement. So at the window, I told him a joke but he thought his was funnier. I won't say what this mystery joke/not joke was-- because I think everyone who reads this should go to this smoothie place and listen to the joke/not joke and decide for yourself. The smoothies are pretty good too. Bahama Mama always wins. read more

First visit for healthy options - ordered Mango magic and Kiwi Quencher to - go. Quick order and I asked for no sugar in Kiwi Quencher to accommodate a diabetic guest. The barista made the adjustments without any hassles. I personally enjoyed the mango magic. Thick, delicious and fruity as expected. I enjoyed the creaminess to top off the fruit and base mix. Staff following COVID restrictions, limited guests in one go which is very comforting. read more

Looking for a refreshing smoothie or a panini? Look no farther. Great friendly staff and clean restaurant. Conveniently looked in the Market district shopping center. I drove by this place 1000 times before trying it and it is gooood. Sorry I didn't go sooner. read more

I absolutely love their smoothies... And they have boosters and really good sandwiches as well. The kids menu is the best though its perfect size for my son read more

Tropical Smoothie Cafe - Receipt to show if you do survey on how your visit was and get code you can use to get a 1.99 smoothie with purchase of sandwich - Juice Bars & Smoothies Near Me - Westfield, Indiana

Very poor service inside. Waited 5 mins at the register before anyone even acknowledged us. More than 18 cars went thru the drive thru before we received our food. read more

Tropical Smoothie Cafe - Bar and Register - Juice Bars & Smoothies Near Me - Westfield, Indiana

I had a Thai wrap from here about 2 weeks ago. I have been back about 4 times already. It's clean, friendly, and the food is delicious! So glad this fresh option opened in Westfield! read more

Ordered a jerk chicken wrap with sun chips. Received a Thai chicken wrap and no SunChips. Wife ordered a Turkey bacon ranch sandwich. Received a Turkey sandwich on bread. No bacon, no lettuce, tomato or ranch. LOL! Shame on me for not checking the order I suppose. read more

Stopped in to grab a bite, the service was quick, Jetty was the server and so cute and spunky. She complimented my dress, and was very sweet. Loved the message she wrote on my smoothie cup read more

Tropical Smoothie Cafe - Strawberry/banana smoothie - yum - Juice Bars & Smoothies Near Me - Westfield, Indiana

Their service is terrible. I mobile ordered two sandwiches and two smoothies and it took 30 minutes. No one was in the drive thru either. Not to mention a staff member walked in to begin their shift and made a smoothie for themselves before helping their coworkers. Used to love this place but not so much anymore. read more

I've been to this tropical smoothie a few times in the past year. I've never had a problem, wait time was about par with other tropical smoothie restaurants. read more

Im not even sure why this location is still in business. I've been there 3 times in the last few months and they were closed- once because the toilet was broken, once because they didn't have any employees and I honestly don't remember the reason the third time. I have also been there when the drive through speaker was broken so customers had to order at the window (which is fine) however the employees were yelling at each other about it in front of us customers. Today I called to make sure they were open before heading over and the young man who answered wasn't very professional when he answered. When I said that I was calling to make sure they were open he responded "ok" and hung up on me. This location needs to address their customer service with the employees. Oh and be open read more

Food was excellent. Server was awful. Our servers name was Cara and she was extremely rude. She whispered to her friend that i was a "fatty n word" when i was ordering. I guess she thought i didn't hear it but I did. Horrible experience, not coming back. But did really enjoy the food. read more

Went in as the only guest inside this morning. The lady got swamped between me and one other car in the drive thru. After waiting for a smoothie and a wrap for 15 minutes, I had to leave with just the smoothie to get to work. Upsetting that I didn't get my wrap in a timely manner. read more