I'll try to avoid coming on Thursday nights.. brought back 2 smoothies because they tasted weird and when the young lady finally came back to the front desk, they remade them and they still taste weird. I'm unsure what's wrong but it smells like raid (bug spray or some weird fermented fruit) never again unless the guy with locs in his hair is there. He makes the absolutely best smoothies!! Oh well. FYI.. make sure no one is spraying cleaning products around the blenders or maybe rinse out or ensure fresh fruit.. too many reasons I can wonder what's wrong. read more

Tropical Smoothie Cafe - I poured some out to share and get a second opinion - Juice Bars & Smoothies Near Me - Richmond, Virginia

Tropical Smoothie Friday 1/5/24 5pm Broad & Parham Rd. Location Richmond, Va. When I walked in I was immediately greeted by a very helpful woman. She helped me decide on my smoothie and quesadilla . I explained I probably have been at a Tropical Smoothie 3x in my lifetime. The main reason I don't frequent any Tropical Smoothie is because of the one size smoothie. It's too large for it to be my only choice and I end up throwing away half of it every time. The restaurant is clean and family friendly. Very casual restaurant. I ordered: Island Green Smoothie- it has spinach, kale, mango, pineapple, and banana. - very tasty Santa Fe chicken quesadilla - this has grilled chicken, black beans, onions, queso, cheddar cheese, and smoked cheese. - very good! ** Tropical smoothie please think about having different size smoothie options. I'll come back sometime when I have extra money to waste because I'll throw away half the smoothie. I mean, no complaints on anything else. The food is good the smoothie is good the Customer Service was good. read more

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The peanut butter banana sandwich thing was the best thing I have ever tasted!!! The smoothie was a little too thick for my liking but oh my gosh the food was so good!! read more

The service has drastically DECLINED. I watched people stand in line while service representatives walked past and not greet the CUSTOMERS! Who is ( NOT) training this staff? As a technology/customer service trainer, this is NOT the way and establishment should be run. read more

Bad service! Stood there for 10 min being ignored while the two employees made someone's order. Could have at least acknowledged me. Got my order really fast though still not leaving a tip. Greeting customers is important! read more

Went there for the first time and got a sunrise sunset smoothie (24oz) for $5. It looks like a chill place to hang out; there are some tables to eat at. Atmosphere is colorful. During pandemic, they organized the pick ups by which mobile apps used for pick up which is nice but they don't announce names so you have to check for which bag might be yours. The place is okay-good, nothing super special about it though. The smoothie was refreshing on a hot day. It's not too thick where you can't drink it through the straw. I'd start going here more to try the other flavors like the mango ones and to drink healthier instead of spending $5+ for sugary frapps and drinks at Starbucks. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Richmond, Virginia

I placed a catering order through Tropical Smoothie's 3rd party service- EZ Cater for a work event. When the EZ Cater delivery driver cancelled, Cory from the store hand delivered all 65 smoothies. Although the order was late because of EZ Cater's driver cancellation, Cory saved the day and arrived just in time to serve the smoothies to our students. Hugh shout out to Cory!! read more

I have not personally tried the food/drink at this location, but my daughter loves Tropical Smoothie. We were out of town, so she immediately checked the area for the nearest TSC. Here we are! She loves the three cheese quesadilla and the awesome orange smoothie. This smoothie I believe is on the kid's menu, but she gets a regular size. I am not adding a 5th star just because I haven't tried them. The cafe is located in a strip mall. Other eateries are nearby and shopping is within walking distance. This is a pretty busy area. It is almost like a mall, an open mall on the outside! There is plenty in this area. There is also a seating area outdoors... I will definitely come back to this area, because there is a lot to see! Have fun and enjoy life :) read more

Can you believe I'm a first timer here. OMG what was I thinking!! I had heard so much about the Green smoothie. So I decided it's a beautiful day outside and a detox drink won't hurt. And since it's still within the lunch hour, might as well try a chicken flatbread sandwich. I wasn't aware of the size of the smoothie but the taste was amazing. I had serious concerns over the spinach and kale but it was not bitter. The thickness was rewarding and it made you forget that it's actually a healthy drink. The chicken sandwich was delicious but I didn't read the description of it before ordering. I don't eat pork and bacon was on it. So my lunch buddy had a free upgrade. The meat was juicy and tender and the sauce was tangy. I must say I was impressed. But before I forget, kudos to the cleanliness of restaurant, ample parking at the mall and outdoor seating. I was thankful for the friendliness of the staff in answering all my questions and keeping me updated on the status of my order. read more

Tropical Smoothie Cafe - Preview ... - Juice Bars & Smoothies Near Me - Richmond, Virginia

For a quick dine-in counter service cafe, this place fits the bill! I come here pretty frequently and I've usually left pretty happy! Upon my last visit I ordered the green smoothie and it was filling and super refreshing! I also got the Baja chicken wrap which came with black beans and rice inside, it was really good! What a great healthy alternative to the typical fast food fare! The smoothies are large and priced well. I've been to other places that have smaller smoothies and cost more. Great menu selection too! Bright happy decor and outdoor seating is available. We noticed the tables hadn't been cleaned or bussed which loses a star, but if you clean up your act, I'll edit my rating. Other than that, you gotta love smoothies from Tropical Smoothie!! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Richmond, Virginia

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Went on a Sunday. Waited 25 minutes for an asap order. All the employees seemed super disorganized, wearing headphones, chatting. Multiple employees were not wearing gloves and I watched as the girl with the long hair, hair went into one if the blender cups, gross. Avoid this place at all costs. read more

If I could give it less than a star, I would. My partner and I came here after they got their wisdom teeth out and waited for almost an HOUR, while they served multiple customers in front of us ignoring us completely (might I mention we were the only not straight people in the establishment). Any time we politely asked an employee about the status they mumbled under their breath, talked about us and laughed. We only got served once a different employee came on shift and could tell his coworkers had intentionally ignored us, somehow was able to make our drinks right away. We called corporate to let them know about the discrimination that took place, and this locations manager literally only gave us two free smoothie cards. Like, I didn't want to have to come back, I'd rather be fully refunded but whatever. So we came back, and they of course made the smoothie wrong, like they always do. We were the only customers. This location and tropical smoothie in general is a waste of money, they never make the smoothies correct the first time or efficiently, and I especially advise against going if you prefer to not be heckled about your relationship. read more

Stopped by Tropical Smoothie Cafe for a grab-and-go smoothie. They're located in a trendy shopping center so parking shouldn't be an issue. Tropical Smoothie Cafe is a chain but it's been years since I checked them out. I spent a day in Richmond so had an opportunity here. I had one of their super food smoothie which is basically an acai bowl in a glass. It's more expensive than your typical smoothie but I guess you pay for the super fruit. The smoothie came out quick and the smoothie bar was clean. They also have food but I've never tried any so can't comment on that! What I can say is that they have a nice selection of smoothies. read more

Their new chia banana smoothie is super good! My friend and I came here for dinner after a hot yoga session next door. The smoothie was pretty tasty and I HIGHLY recommend the peanut butter one! My friend had a berry one, and it seemed pretty tart. I did get to go during lunch today and try out their Cha Cha Sriracha flatbread. I forgot how tasty the sandwiches/flatbread is from Tropical Smoothie! It was pretty saucy and I love the amount of veggies they've included in my flatbread. I also got introduced to their sea salt and vinegar chips - now I'm slightly addicted. haha. The place is pretty clean and the staffs were super friendly. So far, the 3 times I've come to this place has been pretty good. I look forward to trying out their other items on the menu. read more

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Quick service and good location at Willow lawn! Glad they serve breakfast items all day, because the PB Banana Crunch Flatbread is delicious!!! read more

Terrible customer service, they act like they don't see you when you come in, there's been several instances in which we have come in and it's like we are invisible. They have nasty attitudes and seem like they don't want to be here. Like I typically don't care much for people being super friendly and smiling in my face but when you are going out of your way to be rude it's very off-putting. They are understaffed and there is never more than two people working. Do better Willow Lawn TSC. 1 star is an overstatement. read more

I literally have 0 compliments and I'm here almost every morning. I love it here. Every single smoothie I've had was good and nicely presented! Thank you guys and keep up the good work. read more

The place was an absolute mess. The bathrooms were horrific. The staff was rude and unorganized. They were not dressed in Tropical Smoothie attire. They mumbled to customers. The smoothies were okay. They got my order wrong and gave me a Chicken Jerk Wrap instead of the Hummus Veggie Wrap. Will never go back. read more

This place is set up for failure due to lack of management, this place is ran by children. Employees eat at the register instead of taking orders. This establishment will let you pay for your order then tell you they are out of flat bread or only have "small" cups and this happens on a consistent basis. Save your time and money and go else where. read more

Food is fine as always. Customer service is non-existent. I've been in this store numerous times and every time there are rude workers. Had an attitude with me because I asked one question; if the smoothie had added sugar. She, very bluntly, rolled her eyes and huffed before saying no. The last time I went, the girl taking my order never even said single word to me. So it's consistently crap customer service. I've worked numerous service jobs and none of them would have ever tolerated workers like this. If you hate your job that much, you don't have to work there. read more

Quite possibly THE worst service I've ever received anywhere. Not only did the staff completely ignore everyone (2 people, including myself) waiting, but it took 20 minutes to even receive service and when I finally got to put in my order I was met with an extremely unpleasant attitude. I did still tip because I wanted to give them the benefit of the doubt, maybe they were just having a bad day, but after reading the many reviews that mirror my experience I'd say just save your time and money and do NOT go here. read more

So I'll here waiting on my order and the girl is standing on the surface that they are making our smoothies cleaning the window and flinging the washcloth over the blenders. When I said something the girl in the back making the food laughed at me. To one girls defense she did pour it all out and restarted our smoothies. No thank you or have a nice day was even said. If I could have the option of leaving no stars I would. Never coming back. read more

Love tropical smoothie cafe, but this location is sub par. Long wait times but multiple employees able to stand around and text. Every single employee had there masks below there nose. When I got my food the sandwich looked like it was just slapped together. Definitely not worth the time I waited. Do yourself a favor and just go to a different location. read more

25 minutes to get one smoothie with8 people working. I watched the person that ended up making my smoothie walk around for March 14 a towel five times before she actually put my sweetie together read more

I ordered the Thai chicken wrap and a strawberry smoothie. The service was very slow for my smoothie since two others got theirs before mine and mine was a simple one i wasn't happy about that. The wrap was pretty decent however their prices are too high in my opinion. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Richmond, Virginia

I'm not a fan of their actual food menu but the BLIMEY LIMEY is my go to smoothie whenever I go there I've tried other smoothie places but I like tropical their smoothies they have the taste I'm looking for sometimes I add a lil fat burner haha read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Richmond, Virginia

Always way to slow for the amount of people. The staff don't seem to care. They just throw the bags on the counter and don't make an effort to announce what orders are up. I love TSC, but avoid this location at all cost. read more

I love a good Tropical Smoothie but the service here was subpar, and both my smoothie and food did not come out as great as it usually is at other locations. My mango magic smoothie (a classic) was full of fruit chunks and ice that I could taste! It was not blended well at all. My Sante Fe quesadilla was alright. It could have used more cheese, and I felt like the chicken wasn't completely cooked. I like Tropical Smoothie for a quick bite but with prices on the higher side ($11 for smoothie and a quesadilla) as compared to other chain cafes/fast foods, I expect the quality to be a little better especially when I know it has been before! Also my smoothie took almost 20 minutes for them to make, and the lady taking both mine and my friends order seemed very irritated. read more

My family and I was traveling to va stopped by this tropical smoothie saturday after 10-11 and the customer service was amazing . It was packed and only maybe 2 people there and we still had our food and smoothie in 5 mins . The two ladies that was there was so much help . i didn't get a chance to get their names but i would love to show my appreciation to them !! i love this place !! read more

Leaving one star because I have to leave something. This tropical smoothie is the worst I've ever been too. The staff is RUDE, an employee actually rolled her eyes at me while asking about a drink for my daughter. Not to mention it was the worst smoothie I've ever had from any tropical smoothie. It tasted like nothing. Literally. Like I was just drinking ice. I frequent another location, and I've NEVER had a smoothie taste like that before. My husbands smoothie was the same, tasted like just ice. I won't ever return to this location. I wouldn't bother going here unless you want bad service, rude workers and gross smoothies. read more

Great place to go before or after working out at Gold's Gym. This place is clean and service is pretty good. I love getting Island Green Smoothie with spinach, kale, mango, pineapple and banana. I got my daughter a chocolate banana smoothie. read more

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Terrible customer service on 9/4/21 at 12:30-1:00 PM. Cashier and staff showed no concern that customers were waiting more than 30 minutes for their orders, no receipts were given and I was asked if I want my change back from my purchase. Customers were so frustrated on the wait and the lack of communication from the staff they started taking other customers paid orders just to get out of there. My companion asked for their money back due to a long wait and lack of service. Customers were complaining walking out the door. I will never return and will warn others about this particular store. read more

I used to enjoy coming to this location only. However, that has changed...forever! Due to the fact, they had a hard time making a detox smoothie. As I drove off with my smoothie, I kept chewing on what I thought was fruit or vegetables but when I took it of my mouth and pull on it and examined it...it was plastic! I went back for a refund and returned the smoothie. I wish, I hadn't tip them earlier. This is very disturbing and disappointing. read more

After using the restroom I decided not to order....filthy dirty as well as no paper towels and no toilet paper.

Very unsanitary and unprofessional. Everyone was on there phone and bad customer service.

With most chains, I like to say if you've been to one, then you've been to them all. Not true! I usually go to TS at VCU. I can taste the difference. It's a shame. read more

This was only my 2nd time visiting this tropical smoothie, considering I live in Yorktown, VA. My mother and I always stop here after the Bizarre Bazaar event at the Richmond Raceway. I walked in and was greeted by staff members right away, which made me feel at ease during my visit. The cashier was extra nice and super friendly to me while ordering; and my wait time for them to make my smoothie was less than 2 minutes. The cashier even delivered it to me at the nearby table I sat at while I waited. I found that small gesture to be extremely nice and uplifted my mood, surprisingly enough. I'll most definitely be back to visit here again the next time I am in Richmond. I wish those team members would come work at one of the stores near me. Excellent service, really good smoothie: Peaches n' Silk. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Richmond, Virginia

Great place to eat when you want something light to eat and on the go. When I arrived in the store I was greeted by the cashier. She said that she would be right with me as she had to step away from the counter for a brief moment. Meanwhile I looked over the menu to make sure I didn't have to make any last min changes. By the time I figured out exactly what I wanted, the cashier was ready to take my order. I ordered the chipotle chicken club flatbread and the dragon fruit smoothie. That particular flatbread is one of my top 3 things to order off of the food menu. The store was clean, my order was prepared quickly and correctly, and everything that I ordered tasted great. My only suggestion is allowing customers to upload gift cards to the app for online orders. I personally prefer to order online from the app because it's quicker but because I had a gift card I was forced to order at the register. Hopefully they make this change in the app soon because every time I order online my order is ready when I walk in and I'm walking right back out satisfied. read more

I have always had great experiences at Tropical Smoothie however I mainly order wraps or smoothies. Today I ordered a full sized salad which after tax came to over $7.00 it was handful of spinach a few craberries, peaches, and I asked to hold the bacon however if your a bacon lover I do not think this would have made a difference. It is an extremely small portion. You could go to a salad bar for a $1 or more. If you are thrifty or like to get your monies worth I suggest you go for a smoothie or a wrap. read more

Tropical Smoothie Cafe - Very fresh but very small for $7.00 - Juice Bars & Smoothies Near Me - Richmond, Virginia

The smoothies are okay but I don't recommend ordering online for pickup. I just did this and it was a complete failure. Ordered and paid online, rec'd email confirmation, and when I arrived no record of order. About 25 mins later received an email stating cancelled order for no reason. Irritating to say the least. Staff totally unconcerned- it may not be their fault, but still ...not a good experience. read more