Plenty of parking. Inside there were a few clean tables. Placing my order was very easy- the girl at the counter was nice and friendly. I got my order with in a few minutes they delivered it to me at the table. It was exactly what I ordered. read more

Tropical Smoothie Cafe - Choice of chips - Juice Bars & Smoothies Near Me - Raleigh, North Carolina

Just ordered two bowels and barely anything in it. Two strawberry, no banana a tiny drizzle of Nutella. Spend 25 bucks for what so disappointing. Staff is rude read more

9/13/2025; around 1 PM I encountered a very friendly cashier, but during the ordering process, I received my sandwich without the smoothie I had ordered. I clarified that I have not received my smoothie. What I perceived as the manager got irritated and told me they were working on it. I sat down quietly for 5 minutes. My smoothie had not come forth. I got up, went to the counter, and checked on the process of my smoothie. Come to found out, my order to make to smoothie has not been attended. A worker realized it and informed me that it is about to be addressed. So I sat back down for another five minutes, waiting. I got up to the counter again to check on the status. The employees at the blenders are working away, and I'm just standing there. Finally, the same young lady, stop she was doing, went to the blender that was making my smoothie, took the pitcher off the mechanism, pour it in a cup, put a lid on it, and handed to me. I did not fuss or complain. I took the merchandise, thanked the young lady, and left. read more

My family and I order from this restaurant quite often but it never fails, almost every other order is missing something. Tonight we didn't get any of our sides. I called the restaurant back and they suggested I bring my receipt and they would give me my sides. I explained we had the food delivered for a reason, we couldn't come pickup the food. I then advised we order often and every other delivery is missing something. She told me they try to be more careful and suggested maybe I can go through the delivery service to try to get a refund. I advised I ordered through their website not a third party. She said yeah but the third party would have to handle it. I told her the third party isn't the problem. The restaurant is. At this point I can no longer patronize this restaurant. The manager is incompetent and customer service is a joke. read more

Have been here a few times and it's just okay. Disappointed by the wait time and the açaí bowls aren't as good as other smoothie places. If you must go here, order through the mobile app. Do not order in person because they prioritize the mobile orders. Just spent 10 minutes standing, waiting for someone to take my order. Meantime, several mobile orders came in after I had gotten here (you can see them pop up on the screen). When I asked them to prioritize my order because I got here first, I was informed that no they couldn't because the mobile orders were placed before they could take my order. So.,. lesson learned. Wish they had just put a sign out informing folks. Like Chick-fil-A mobile orders do... mobile orders get to skip the line. Got it, just wish I had known beforehand. Took them 25 minutes to make a smoothie. This was around 11:00 on a Friday morning. Don't plan to come back anytime soon. read more

I came in one night , it was a staff of maybe 4 teenagers , and one elder. The woman was extremely helpful & professional . She engaged in friendly conversation the entire time. I noticed the younger employees called her auntie , which I thought was so cute. Before I left , I asked her got her name , and she said her name was Malinda . she deserves a shot out , because she was absolutely amazing ! read more

Not friendly... it was like pulling teeth to place an order. The person spoke so low that I had to ask several times what she was saying. But then after she took my order she was laughing loudly with co-workers. read more

I came to tropical smoothie a while ago and the service was amazing. I was served by Melinda. The staff gave me tons of compliments and they were very kind and patient. I had the mango magic smoothie and it was amazing. 10/10 would recommend read more

I'm SUPER excited that there's a Tropical Smoothie near by I don't know what to do with myself! They just opened and it's SO clean! I'm happy - can y'all (in my best southern drawl) tell? With mobile orders they make you show that it's actually your order age you sign for it! I'm impressed! LISTEN! I've pulled up to places where someone has snatched my food, so I'm so about this!!!!! I ordered the cajun shrimp wrap (because I'm a lover of seafood) it was good! No complaints! I'm definitely excited about this new location! read more

I went into this cute lil shop for a smoothie and my granddaughter had one as well, and of course snickerdoodle cookies OMG . We were greeted by I guess supervisor Malinda she was so pleasant and friendly thank you for your help with us deciding what flavors to try and suggesting the cookies they were fantastic!! Nice find I will be telling my family n friends about it... Great job Malinda and Tropical Smoothie read more

Came in after an ER visit with my son. Had to wait at least ten minutes before someone even acknowledged us. They were very backed up with online orders. One of the employees had no mask and pants hanging below his behind. Not very professional or appetizing at a food place. read more

The girls working are doing their best. It's a shame it takes 45 minutes to get a smoothie and snack due to staffing. Probably won't be back. Editing this to confirm. We will not be back. Been here probably 6 times as it is a post gym habit. Done waiting 35 minutes for a smoothie. read more

Take this review into deep consideration before ordering from this place. I regret every minute i spent Interacting with this specific chain. Not only will they not allow you to refund your order after canceling- but the food is mid. Bottom of the barrel quality if i have to be specific. Might as well eat the food out of the garbage or make it yourself. Not only did i have to go 30 minutes out of the way because they wouldn't allow me to refund my order. But i also got two melted smoothies, unsatisfactory food, and a bruised banana. The standards couldn't get any lower. Please seek elsewhere for food. read more

Tropical Smoothie Cafe - Bruised banana. - Juice Bars & Smoothies Near Me - Raleigh, North Carolina

Arrived 15 minutes prior to closing and was told they already cleaned up and denied making any food. If an establishment closes at 9:00 you should be able to make a quesadilla in 15 minutes. read more

I have been to this location a few times and I must say everytime I get the same mundane customer service. The girls act if they didn't want to show up to work.They have no customer service skills at all! I feel as if I'm bothering them by asking for something as simple as a straw! I will not be returning to this location. It's unfortunate because its the closest to me. read more

Tropical Smoothie Cafe - This employee in the pink shirt is the worst and has a horrible attitude. - Juice Bars & Smoothies Near Me - Raleigh, North Carolina

I went in today craving a smoothie, the gal at the checkout counter saw eyeing the cookies and picked out the best looking snickerdoodle and said it was her favorite. (It was delicious) When my order was ready, the other gal ran my smoothie around the counter for me since my big pregnant belly was probably going to get in the way. It was as so nice that they both went above and beyond - they did a wonderful job and everything was yummy. I will be back when I come to do my grocery shopping. read more

When I heard they had smoothie bowls now I was beyond excited because I only go to Jamba Juice, which has one location and the buoy bowl food truck, which is hard to find. I was so excited because I thought I might be able to get a good smoothie bowl pretty much at every tropical smoothie. Then I saw how little açaí it had in the bowl. The açaí isn't even blended with anything. It is nasty. The granola taste like the nature valley hard granola and the fruits are soggy. The workers did more talking than making so it took a while for me to even get this bowl. Unprofessional. The place was clean through. Usually I love this tropical smoothie...very bad experience today! Will not be returning! read more

Update: their response below is a joke. I had already "reached out" to them by emailing on their site. Worst service ever. I can't believe a popular chain would allow such rude people to work for them, and not one, but all 3 that we encountered. To laugh in the face of a guest when telling them we got the wrong food is beyond rude, and two of them did this, like it was a joke. The food was disgusting, they refused to bring curbside to our car when we checked in, didn't answer the phone, didn't label smoothies so we knew which was which, and the food was terrible. DO NOT ORDER the shrimp quesadilla. You'll get rubbery microwaved shrimp (no bbq) pineapples (no pineapple salsa) and the entire thing must have been just slapped in a micro for a few seconds. There was a little semi-melted shredded cheese but it was mainly pineapple in a tortilla that they couldn't even cut into sections. NEVER AGAIN! NEVER! read more

I don't know why this location gets bad reviews. I think this is one of the best Tropical Smoothies in the area. Whatever location I go to, I always get the same thing: detox island green smoothie and a buffalo chicken wrap. This is the only location in Raleigh that the smoothie actually tastes like it should and not watered down. read more

Absolute worst customer service! I walked in this evening super excited to order my smoothies. After 15 minutes of waiting, no one acknowledged my presence. Typicallly, when a place of business is busy they take the time to let the customer know they will be right with them. Needless to say, the 3 young females working neglected to greet or even speak to me. As previously mentioned. 15 minutes go by( I know, why did I wait that long? In my mind I was trying to give them the benefit of the doubt as I noticed they were working on mobile orders). I finally asked one of the girls if I was going to be helped? Well 2 of the girls gave me a blank stare like I was crazy. I turned to look at the one and only other customer in the store and she was shocked too that I got a zero response. Even after all this NONE of the females apologized, they didn't say anything whatsoever. I was astonished at their rude behavior. I ended walking out as this establishment will NOT be gaining my business. I left disappointed and came straight home to my teenage daughters and shared with them my experience. Because after something like this I never want them to treat a customer the way I was treated. I understand that times are difficult and the food industry is experiencing lack of employees. However, this was not the case here. This was lack of etiquette, lack of manners, and lack of customer service. Clearly I'm not crazy or overreacting as the majority of the reviews are regarding the same reason. Note to the owners, you may want to have a talk with these rude girls. You are going to lose clientele and I now have zero desire to ever try going again. My thought process as well is if they give more importance to mobile orders they need to learn from Starbucks. Starbucks NEVER makes the customer feel like their invisible. ‍ read more

Absolutely terrible. Ordered online and had to wait 20 minutes after the "pickup time". Walk-in orders after me were out faster. My smoothie was full of ice. read more

I was very excited for this location to open! However each time I go my order is either not ready and they do not start making my smoothie until I'm there, which defeats the purpose of ordering ahead of time or the smoothie does not taste right. It's either not blended completely and I'm chewing on fruit or the flavors is just off. I really do love tropical smoothie and want this location to improve! read more

The food is always great and the customer service was some of the best I've seen! Keep up the great work!

I was at this location today, and horrible doesn't even begin to describe my experience. The cashier that helped me (name on order was something like jazz) told me my order would be right out. 20 minutes I'm still waiting. Watching her make online orders for people who aren't even in the damn store while I've been waiting. Finally, she approaches me. She had no record of me placing an order. Then had the nerve to tell me I probably ordered from a different tropical smoothie. (Yea.. I ordered with her... At the register) she told me she was making it now. Once again, watches her make 2 other smoothies before mine, then when mine was done in the blender, she STILL set up the other orders before mine. She treated the customers with kids differently. We all had to wait over 20 minutes and our orders numbers got "lost". The manager needs to teach the cashiers, door dash orders do NOT come before people who have been waiting for a half hour. I know places are short of help, but this was just ridiculous. I ended up just taking someone elses order. (Sorry Jon Littman) My baby was overheating in the store. Couldn't continue to wait. read more

Got my order terribly wrong Gave me nothing but basically ketchup and a single avocado slice on a flatbread, never ordering from here again.

Service was good...the man dropping my food off was really patient with me and the food was good definitely recommend

I mostly order online through the app and when I arrive my drink is always ready for me to grab, the workers are very sweet and always greet me even if I'm popping in and out! The app gives me a lot of rewards which I really like thank you! read more

It is a shame that when I called this Tropical Smoothie to place an order they would not take it. I have always called two other Tropical Smoothie cafes and they eagerly took my $24 order. It happened and was told that I could either use the online or in person to order. Wow! I called the Brennan Station location and they gladly took my order over the phone and thanked me for the $24 sale! Go figure today when businesses are hurting! read more

The second time I visited this place and service was terrible. The first time I came in the morning I get inside and the door was opened but no one was at the front desk. After about 5 minutes of waiting, someone finally came from the back and said the system was down. Ok, understandable on that front. The second time, and right now I am currently waiting outside for someone to come open this dump. I order online to pick up at 7:15AM. It's almost 7:30 and this dump is still not open. I'm am currently trying to cancel my order and it's telling me to call. Unfortunately, this dump is closed. For clarity, this is the Briar Creek location. read more

about 7 workers and waiting a half hour for ONE smoothie. many people came in saying that it wasn't what they ordered.

Terrible, terrible service. Good luck getting anyone's attention. Mobile orders are prepared 20 minutes later than they should be so get ready to wait or plan ahead. Very disappointed. read more

My fiancé and I loved Tropical Smoothie in Wilmington, so we were pumped to have one close by. Unfortunately, the employees seem to have ruined this location, which is apparently pretty new - which is a huge shame. We walked in and stood at the register for about five mins as 4 different workers looked at us, said nothing, and continued making smoothies. If they couldn't be bothered to even acknowledge us, I would hate to know what their food and drinks are like. We ended up walking out and going elsewhere. Godspeed to the poor soul that owns this location. read more

So disappointed with my smoothie today. It is full of ice and fruit chucks! Not good. What's going on here Tropical Smoothie??? I will be taking a break from this location for a while. read more

the service is non existent... the cashier flirted with a man for a good 10 minutes while NOT taking my order... thin black girl with brown fake hair read more

Food is always great priced and great tasting. I give this a 2 star because this is the 2nd time Ive order a wrap from this location and have asked no cheese because i am allergic and its come with it and i cannot eat what i paid for. read more

While my smoothie tasted good, this is not the place to go if you are concerned about COVID-19 precautions. The girl at the register was not wearing a mask and 2 people behind the counter were not either. The city of Raleigh has a mandatory mask mandate in place at this time. read more