I have been going here since it opened and the service and quality are inconsistent. The good: When they are on, the smoothies are great! I especially love the Detox Island Green. I use the app, its easy and you earn rewards. Morning is half price. Use your reusable cup and you reduce waste and save $.50 The rest: The employees appear lazy, yesterday I got there at 8:05 and all the employees were waiting to get in...I figured they would not be ready for another 20 mins at least, so I left. One time they forgot ice in my smoothie. My biggest pet peeve, and its been happening a lot....my reusable cup: I hand it to them..and they still forget to fill it...hand me a Styrofoam cup...3 times now! I bought that cup to use it and reduce waste. Advice to customers....watch them make your smoothie and if you brought a cup...remind remind remind... Advice to owners: TRAIN YOUR EMPLOYEES. Go to Chick Fil A...observe how good employees look and act. Not how it should work, but alas. read more

Great food and service! Would definitely return in my next trip out this way. The location is clean and inviting. Very good experience.

If I could give it zero stars, I would! We keep trying to give it another chance, but they painfully keep letting us down! The staff keeps getting worse and worse! The quality of the smoothies is icy and flavorless! The food is never cooked and constantly cold! The personalities are worthless and you can tell they hate their job! Told it would take 11 minutes to be ready but took over an hour! And this is only our most recent experience! And every previous trip is similarly horrible! Maybe we will finally learn our lesson! (the photo is supposed to be a warm All American Wrap but it's cold and the cheese is closer to frozen than melted) read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Phoenixville, Pennsylvania

Food service atmosphere was fantastic! A sweet Christian family are the owners. They work very hard to make sure your experience is wonderful. The cleanliness was amazing! read more

I've never had issues with this branch until this past time I went. I've received the worst customer service tonight. I drove sooooo far to redeem my very much valid coupons for my husband and I. I was only allowed to scan to coupon once and it goes away on my app. When the cashier said to scan it, I scanned it. Then they messed up the order and asked me to scan it again. However I cannot scan my coupon again. They saw my coupons and saw they worked, but they refused to make my smoothie because of previous managers direction. I tried to reason with the cashiers, and all I get is I'm sorry please come back tomorrow when my manager is here or contact corporate. Like NO MAAM this is a mess up on your end, why do I need to come back tomorrow or contact the corporate. No one has time for that. Then the cashier then tried to tell me my coupon expired that's why. I just showed the other cashier before that it has 9 days until it expires. It was just so rude. Whatever, they lost that first one. Then I proceed to use my husbands coupon on his account. They realized the coupon didn't expire and still worked. They scanned it AND THEN had to change my order because instead of putting my husbands order, they put in my first order. They tried to change it in the system and lost my second coupon. One min ago I just explained to them they lost my first coupon because of the messed up on their part. And the same thing just happened to my husbands coupon. I was livid. The lady who helped me, Iyana, refused to make my drinks. I explained to her, you just saw two coupons that worked, and you guys lost them because you selected the wrong smoothie. WHY can't you make them ? Mistakes are on your part, she just kept saying there's nothing she can do. I finally asked her to call her manager, to eventually get my smoothies. This is not at all how customer service should be. The cashiers need to be trained. read more

Could have gone to wegmans, got lost looking for produce, bought the ingredients,gone home, ordered a blender, received the blender and made a smoothie in less time than it took me to actually get my smoothie here. In all seriousness, I ordered 2 smoothies, went to moes next door, got food, came back and it still wasn't ready. read more

Trying to be healthy. Walked in today for a smoothie. Place looks real cool. Three customers walked in and out while I was here. 6.30 for a orange ginger glow smoothie. It's huge! read more

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The always-changing cast of high school aged bunglers will test your patience. As will the 2 senior citizens that own the place, yet seem to have no business experience prior to opening this joint 2 years ago. Produce sticker in my smoothie? You bet. Overstuffed cups that erupt right out of the lid, filling the console of your car with excess smoothie? Oh yes. Eventually, you'll get your sandwich. When the kids have time. read more

I love tropical cafe. The only issues are lack of knowledge or menu showing what ingredients, what the supplements are actually made of on an ingredient basis, we can see the nutritional info but not what the fat burner is made of, and the prices are a little on the heavy end..would be better to sell for less so we can be more inclined to return frequently. I'd opt for a plant based protein powder vs their pea or whey, the edible straws are just sugar straws, lack of coffee based smoothies, interior space is lacking. Great concept overall though, not sure how much passion is in the company but it has a lot more potential than it's aware of read more

This is my favorite smoothie place, started going to it in Florida and I always crave it. I was so excited to see one in PA!! After finally going to it, we had to wait 3 minutes for one of the employees to just acknowledge us and then our smoothies not taste like they usually should, it was quite a disappointment and a turn off. read more

Goodbye my once beloved Tropical Smoothie Cafe..... I give you 9 months at best, with your new owners

I've been sitting at this location waiting for a single smoothie for 45 minutes. I'm not sure why none of the staff have any sense of urgency but this is an embarrassing location. I would avoid unless there is no one there and your order will be the only one they are working on. read more

My kids enjoy these healthy smoothies about once a month as a treat and the service is always quick and friendly!

This place is horrible! I literally had to wait 45 minutes for a smoothie while all of the works were in the back of the store doing nothing! Absolutely ridiculous! Will definitely not be coming back and I do not recommend this place to anyone. Horrible workers, horrible management. If I could give this place 0 stars, trust me I would! read more

used to always go here before work and my smoothie would be ready in no more than 10 minutes. From December til now I have noticed the staff numbers decrease from 4 or 5to sometimes even 2. One staff member even told me that their boss was in the office and they was left to do smoothies completely by themselves, which is why my wait was around 15 minutes. Now I can only stop in if I have over 10 minutes. Disappointing. They need to get their act together. read more

I love the smoothies always great I like trying new things smoothie a sandwich and chips you can't go wrong for a quick lunch that is healthy and enjoyable and the owners are just so nice it's always a pleasure and the employees to they're very nice it's a pleasure to have lunch here read more

These guys do a good job, quick healthy food (little over priced). I use their order online app frequently and the food is always ready. I only do lunch so maybe bfast is different but I am pleased wiht their product and service. read more

You can't make this up. I left the first review about this place the other day regarding their service. So this morning I'm driving to work...didn't have breakfast at home, and I pass this place on the way to work, so I figured I would call and order over the phone so it would be ready when I get there, thinking all I'll have to do is go in, pay, and leave, right? No such luck. When I called, I was put on hold. No biggie. So I waited. And waited. And waited some more. Never was picked back up, so I finally hung up after 10 min. I attached a pic of the Bluetooth screen in my car showing the phone # and time. read more

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This place is great! I love their smoothies, although I feel like it's a lot of ice they put in them. I can't complain though. I also tried their beyond meat chicken sandwich and it was great. Def gonna go back! read more

Many of us from a nearby school pop in here for food and smoothies. We love their product! Many a prep period or staff meeting break are spent running over to grab food or drinks for staff/faculty read more

Came in here today, and one girl working while the other 3 guys hanging out and chatting in the back; yes today Friday August 6 at 6:47 pm. Anyway, doesn't bother me that much except that they saw a line of people and dod not come for help to the only girl in the front who kept looking and nodding at them like they won't help her. Also, this is a franchise that ccomes from Florida and it's really good and very consistent for years. I've come here for years, in Florida. This store sucks. Wraps are filled with lots of lettuce so that the meat can't be noticed for how little they put in. Shame on management for being sloppy and careless. Never coming back here again. read more

The staff ignored me when I walked in. When she took my order she was short and rude. The food prep area- floors and refrigerator holding fruit were disgusting. I will never go back. read more

Fresh delicious well priced smoothies that you can custom blend. Even if there is a line the staff is racing to get your order. Perfectly placed near the trails at Oaks so that you can get something post activity. Children's portions and really good sandwiches. Can't say enough about the Kale Apple Slaw and I never eat or order regular slaw. Would love if they opened earlier during the week so I could get something to take to work. read more

Great place for a smoothie or light lunch. Stop in anytime but especially today (their charitable "flip-flop day).