Bad customer service, rude manager & employees, order delayed by 1 hour with no notification

Ordered from here delivery via DoorDash on Friday of our convention. Our convention consigliere Nicholas (Not his name) gave it a rave review so we went to it for lunch. I ordered the chicken suprimo (cutlet, mozz, pesto) and added tomato and balsamic. Looking back I should have looked for a comparable sub without the chicken bc just a caprese type sub would have been applicable. With it being delivery the cutlet got soggy but overall a decent sub. Would recommend a dine-in to get a proper feel and taste. read more

PrimoHoagies - a hot dog with tomatoes - Sandwiches Near Me - Norristown, Pennsylvania

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I'm so sick of this place charging 15.00 for a roll with no meat in it! Don't know what it takes to make a sandwich great and leave it that way! You're a rip off at this point. I've been through this so many times, once you get a good sandwich the next time horrible! I'm not going back. read more

PrimoHoagies - Turkey if you can call it that! 15.00 dollars for a roll and lettuce. - Sandwiches Near Me - Norristown, Pennsylvania

One of the best sandwich chains on the planet right here in the Philly area. Fell in love with Primos the first time I had a taste and it continues today. Great rolls and sandwich options. Happy they now offer a seedless roll in all sizes. The Diablo sandwiches are good, as are the hoagies and the cutlet sandwiches. Love me a Nellie and the Bada Boom. This is the first place I experienced Cooper Sharp American Cheese. I still remember the first time I went to the acme and the delight I experienced when I saw it in the deli section. I am now a recovering Cooper sharp addict, that is truly the crack of cheeses! They do a good job getting your orders right, and label each sandwich which is a big plus when picking up multiple hoagies. This is my "work" location and I'm happy to be back there after a long break from Covid. read more

This location is easily visible and accessible from Egypt Rd going East. Otherwise, the entrance is a little tricky where you need to go into the shopping center and circle around the building. The hoagies are exactly what you expect from a Primos. Good rolls and fresh ingredients. The selection of types and customization is always welcome. The main style is the Italian, there are so many versions! mild, Diablo, aged, strong. There is also a good selection of non-Italian styles either normal or Diablo. There are several vegetarian options a as well. The sides are good quality for any tailgate or cookout. Pricing is a little high averaging around $12-16 for a Primo size hoagie (large enough for two people). read more

You can't throw a stick in the Philly area without hitting a hoagie place! Of course, many of them are little Ma & Pa private joints and lots of them make a damn good hoagie. And then there is Primo which is a sizable chain. Across all of them there are hundreds if not thousands of reviews and four things stand out. Two are good and two are not but you've got to give it up to them for consistency. 1. The hoagies here are expensive. Most people get the "Primo" size which is about 10". You're going to pay at least $2 and maybe $3 more for your sandwich then most other places. That's a lot of extra dough for one sandwich. In most cases you can count on a sandwich and chips lunch to go over $10. 2. The service at his location is poor but what's weird is I've found that to be true at most every location I visit. The staff has this don't-give-a-damn attitude that is really annoying. It's so consistent I think they must train them that way. 3. They use very high quality meats, cheeses, and bread. Lots of folks say that and I agree with them. You can tell just by looking at your sandwich that it's top quality. 4. Finally, it's a very, very good hoagie. The flavors work together well and the portion size is good. The roll is amazing as long as you like the "hard" Italian style. I love the "Diablos" variety. This location is often mobbed. Folks are willing to put up with #1 and #2 in order to enjoy #3 and #4. It's a great sandwich but the overall experience is three stars for me. read more

PrimoHoagies - Storefront of probably the best hoagie chain on the East Coast! - Sandwiches Near Me - Norristown, Pennsylvania

This used to be one of our favorite places but it's went downhill fast! If your going to charge the same prices keep your food the same. We don't want to eat more bread then meat or we would have ordered the roll! Stayed away for a while and figured today let's give them a try again, nope! No change! What happened here. Giving it a 2 star cause the roll was fresh. read more

PrimoHoagies - More bread than meat! - Sandwiches Near Me - Norristown, Pennsylvania

Young kid was working or lack of working. Telling customers it will be an hour then going back to playing on his phone. Now for the food. Ordered 2 Diablo's one tuna and one Italian. What did we get? Well complete dissatisfaction and disappointment. We received 2 ham Turkey and cheese sandwiches. You must have picked up the wrong order! Sadly, not the case. Oh and the guy in the black shirt was just sitting on he rear yelling at his kids running rampant in the kitchen was a nice touch too. read more

PrimoHoagies - Italian Diablo ‍ - Sandwiches Near Me - Norristown, Pennsylvania

Awesome service! Great RARE roast beef! Always go above and beyond to make an order right. Thanks! read more

PrimoHoagies - a sandwich wrapped in a paper bag - Sandwiches Near Me - Norristown, Pennsylvania

The turkey meat on the hoagie was very fresh and the hoagie bread was deliciously soft and fresh. Great hoagie!!

Amazing food and great service. Place was very clean. Food came out exactly as ordered.

I ordered 2 primo size hoagies yesterday evening and when I got home found both to be not close to the quality that I have always cone to expect at any Primo locations. They were skimpy with the meat to say the least, the rolls were not in good condition, and the overall construction of the sandwiches was awful. I should have returned them but by the time I would have gotten back to this location, they would already be close. I made sone comments in the primo website and received a call from who I assume was the manger of the franchise. And all I can say is the customer service that I received was worse than the food, and very insulting to a long time and loyal customer. read more

This place is so overrated. "Overstuffed" with air maybe. I ate there years ago and the sandwiches were huge. Now they charge $11.59 for a ten inch sandwich that is half empty. Hopefully they close up shop soon. Primo is hardly what they have become. Lamo is more like it. read more

PrimoHoagies - They weren't sure they had enough beef for this sandwich due to others ones that were being made. Guess that order got screwed. - Sandwiches Near Me - Norristown, Pennsylvania

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Recently my local Primos closed down (KoP). Figured I'd give this location a shot, and WOW sums it up. Amazing customer service, ultra friendly employees, clean and unbelievably quick service. I placed my order at the counter, then walked out to my car (right out front) for my phone to keep myself occupied while I waited. Literally before I could get back to the door my hoagie was being brought out to me. Great job fellas, I'll be back for sure read more

I call in to order a little before 11 and I hear "PRIMO'S WHAT CAN I GET YOU!" in a very loud and challenging voice. I tell him I want to order a- he cut me off and screams, "THEN YOU WILL HAVE TO WAIT 40 MINUTES!" Uh, no thanks bro I will just go to Jersey Mike's or Wawa from now on. read more

I love PrimoHoagies, but the one that operates in Norristown,Pa is a joke!!! I have two incidents one issue was that they made my sandwich with the wrong meat.... Now my new issue is I arrived to the store on this date 4/10/22 on a Sunday, lights are on and a sign that's says open is lite up... Go to open the door and it's locked. Well apparently they put a receipt on the door (hand written) that states "will be back in 10min" I got back in my car and called the store and no answer. Two customers has walked up and I told them it's locked. One of the customers told me that it's was three teenagers in the back of the store with the back door open just hanging out. Sorry but whoever owns and operates this store I feel sorry for you. read more

What a cluster. Order online and am given a 45 minute timeframe which is crazy to begin with, but then to wait 20'mins past that while watching the workers slowly move around and fill orders what a poor business. Never again. read more

I was eating a meatball sandwich from Primo's the other day (not the first time) and that was when I realized...wow, this is the best meatball sandwich I've ever had. It really, seriously is. I highly recommend the meatball sandwich with sharp provolone. I haven't tried anything else from there (yet), but I've received positive reviews from others as well. They have all kinds of hoagies, both hot and cold. I do wish they delivered, though, because it's kind of out of the way for me. read more

Visited Primo for my first time today for lunch. By the way the place was packed I was expecting some amazing food. The hoagies were good, but not great. My coworker and I agreed that the sandwiches weren't particularly flavorful but they are packed pretty good with meat though. The other thing neither of us cared too much for was the hard rolls. They're the Italian style that can make your gums bleed they're so stiff. The hoagies come in 3 sizes; small, primo and whole. It looked like the primo is what most people get. It's about an 10 inch hoagie. The sandwiches aren't cheap as hoagies go in fact they're a little pricey, at least compared to most pizza/hoagie shops. The bill for 2 primo size hoagies, 2 sodas and a small bag of chips was $20. Expect to pay between $7 and $10 for one primo. The service here is good and the food is decent, but when I'm paying almost $9 for a hoagie I really expect to be wowed and the hoagies here just don't do it for me. Still, nothing major to complain about so I have to give an honest 3 stars. read more

Primo is a franchise chain. The quality, which is solid, rarely deviates from one store to another. If you're a visitor, and have no direction but want a hoagie, Primo is for you. That being said: Our office, being in the adjacent industrial park, places orders at this location about once every two weeks. They were okay up until we started up with the "call ahead" strategy: Both times, we called in lunch (about 4-5 sandwiches, hot and cold) and received a "20 minutes till ready" estimate. Not bad, only, it took about an hour both times. We typically don't show up until 10 minutes after the estimated time too. Usually not good enough. After paying, we can see them actually starting some sandwiches in our order (last time they didn't start some until I asked about it after 50 minutes from calling in!). Your best bet, if ordering from here, order in. Calling ahead will do no good because doing so defaults to a lower order priority. And if you order a hot sandwich, the place goes bat crazy, so stick to the classics. read more

Best rolls, best lunchmeat...PERIOD! You can really sink your teeth into the seeded roll and the lunchmeat is satisfying and not greasy at all. I often go for a Turkey or Roast Beef (or combine the two on the "Audie"). The Schwartzie (coleslaw and Russian) is good and the Bada Bing (chicken cutlet + broccoli rabe) is delicious as long as you can eat it while it's still hot. Delivery or pick-up is always quick and efficient. read more

I've been a fan of Primo and I kinda expected more when I visited this store. It's true that Primo makes the best hoagies (Bada Boom FTW!), but for the promptness of the service I had here, I prefer going to the city ones. No more authentic Philly hoagie for me until 2013 since I'll be overseas. Left with happy tummy =) read more

Every time I come here I am amazed at the consistency. Most places are hit or miss when it comes to making the experience and food to a similar standard and quality they did before. I am a creature of habit and the turkey Diablo is my go to. When I say it's literally perfect every time I am not over stating or being generous. It is frigging amazing every damn time!! read more

PrimoHoagies - Turkey Diablo!! - Sandwiches Near Me - Norristown, Pennsylvania

I love Primo hoagies. It's the only hoagie I will eat. I don't know about the other locations, but I find the service at this one is kind of humours. It's sort of very South Philly - like they can't give less of a crap if you want to order from them or not. I don't mind though, since I am not really dining here for the service. read more

When this location opened in 2008 and Christian DeLuca ran the place, it was a great spot to grab lunch. The staff got the job done right and quickly. Once Christian departed for a different Primo location, the slide began. I think it gets worse every time I show up, and now I question why I even do anymore. There's been a complete staff turnover, possibly even several times. It appears they are ALWAYS understaffed. Slow service is usually the norm. The sandwiches seem skimpier, too. For the price you pay for a Primo hoagie, they at least would serve a serious sandwich that made the price bearable. This location is central to a lot of offices and businesses that frequent the area fast food establishments for lunch. If this place keeps up the blah product/service, they may stop coming. I know I'm considering it... read more

I love Primo hoagies as a chain. This particular location...not so much. Three out of the last 4 times I have ordered I have received AT LEAST one wrong sandwich. Last time, I received someone else's order completely. Sorry y'all you lost my business. read more

Awesome customer service! I went here and accidentally got the wrong bread for my daughter's sandwich. I came back later to get the right one and the guy didn't even charge me for the small sandwich. Even though it was my fault. Will absolutely use this location again! read more

My favorite place to go. Eric and his staff are fabulous. I have tried many different hoagies both hot and cold and have never had a bad one. And when I am undecided I ask them to choose something for me. Always great! Store is always clean. read more

The staff at this primos' location always shows utmost diligence for their work. The employees provide any assistance needed for their customers and somehow always makes their customers leave with a smile on their face. They work quickly and effectively as a team to provide you with the best service. I also appreciate their efforts to stay clean and sanitized especially during this scary time. Thank you for working so diligently :) read more

Dude.....what is the deal with this franchise not pre mixing tuna? Two separate locations have pre mixed tuna for me plenty of times, then out of nowhere, at both locations, "Sorry. We can't pre mix tuna anymore". I ask why, and the response is, "Policy". I don't get it. I'm a paying customer and I'm requesting you just mix my one can of tuna with a little bit of mayo. That is all. read more

My hoagie, Nonna's Veggie, was dripping with some kind of oil, even the wrapping was soaked. There was also some kind of dressing that was spicy and burning my lips. While the overall taste was not horrible, the extreme oiliness and added spiciness was unexpected and unwanted. read more

Although I ordered online, when I came in I was told there was going to be a long wait. Apparently they had a large order in the morning and were short staffed. Well I had to wait over 30 minutes. Also got home and realized they messed up the order and did not include the long hots which I paid extra for. I will never go to this place again. read more

I was on my way home and got a call that everyone's out so grab yourself a bite. I usually grab Charlie's Pizza or Via's, But I was being lazy and did not want to make a left turn so I ended up at Primo's. When I was living in the City I was a Sarcone's guy and out this way it's usually Eve's for a Zep or Pudge's for a cheesesteak. Well was I in for a treat. I decided to go with the Italian small. My only regret was not getting a large so I could have leftovers for lunch. They use good quality meat, bread and cheeses and that comes out in the sandwich. read more

Awesome sandwiches but terrible service at this location. 11:30 put on hold 2x (thanks for kicking me to the back of the line) then hung up. That's the 2nd time that's happened to me in row. So I opened my Jersey Mikes app on my phone and ordered my sandwiches. I'll stick to the occasional party trey here but forget about lunch time orders read more

Service was quick and our hoagies were delicious. Manager (Eric) and the person that made our hoagies (Kyle), were both attentive and friendly. Would definitely visit this location again. read more

Best. Hoagies. In town! and you know what's better than Primo delicious hoagies? The friendly staff that runs this location. Nicole is the owner and she is awesome! she is very passionate about her business and that honestly is what keeps the business going. In my office, we order from primo hoagies on regular bases, and every single time it is satsfying. the service and the great food is what brings us back every time. read more

Love these guys. We work a couple of buildings over and they are always so friendly. Especially Doug. He's a swell guy.

This location is much better than the KOP location (in the Giant shopping center) in my opinion, but not from the surface. You need to look deeper when understanding the full scope of why. When you dine in here, they give you a basket with wax paper for your sub instead of a cheap paper plate. The rolls are better at the Norristown location, the toppings (lettuce, tomato, onions, etc) are more crisp, the napkins are thicker, and the service is better. As Primo's is the quintessential franchise, all these little details stems from the ownership (which is better) and they add up to make a better hoagie and a better experience at the end of the day. In terms of food, the Turkey Diablo is one of the greatest hoagies ever invented. It's a piece of art. It stands alone in the realm of all things cold cuts. Someone could bare ass fart in my Turkey Diablo and I wouldn't hesitate to devour it. It's that good. read more

The hoagies here are amazing! They use top quality meat, not the cheap stuff that so many places use. They have some unusual hoagies, that you can't find anywhere else. I highly recommend coming here, and trying one of their specialties. read more

I grew up on the original Primos in South Philly and am delighted to say that they are the next best thing for sure. Their refrigerator case lacks the pepperoni bites that other Primos have, but other than that, it's all good! read more