Admittedly, I only got a smoothie and it was free thanks to my cellular phone service perks. The staff were super cool and polite. I left to run another errand and my smoothie was ready when I returned. They were out of some stuff (like strawberries), but it was stuff that I'm either allergic to, or not a part of my smoothie order soooooooo not taking away anything for that. Store seemed pretty clean, but also same weird set up of the other small footprint stores within this strip mall - not much seating, but for things that opened on the heels of covid, Is seating really necessary? There could be more cold storage for pickups or those who run errands instead of waiting (like me) AND of course I would love to have something to eat (not just drink) but a franchisee isn't responsible for (or able to adjust) the menu and I can't currently eat salads, so hopefully they're listening on the corporate level... get some gluten free wrap/flat bread options read more

This place was awesome I had no problems with my order. The customer service was truly outstanding. My only complaint was they got to change there mop the water or something but it smelled horrible in there and I know exactly what is was because of my years has a porter when I was younger. Overall my experience here was delightful. read more

Tropical Smoothie Cafe - Watermelon Mojito - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

So yummy! They didn't have blueberries, but that's okay. This was my first time at tropical smoothie and the food was really good. My friends got smoothies and they loved them. So thick and hearty! The servers were also really nice! read more

Tropical Smoothie Cafe - Mixed berry bowl - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

This location has improved tremendously as it relates to customer service and the timeliness of the orders. I've placed an order at least 3-5 times this month and the order was actually ready. Not sure what you guys are doing, but THANK YOU!! The store is always clean and my family enjoy the food. The smoothies are really good now. read more

Delicious açaí bowl, only problem is that it's stone cold like Steve Austin. It's not enjoyable. Great customer service. read more

Tropical Smoothie Cafe - Delicious açaí bowl only problem is that it's stone cold and not enjoyable. - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

ACAI BOWL was absolutely delicious. I didn't come for this. I came for my DETOX ISLAND GREEN-however another customer was waving about the bowl I must admit it did not disappoint however it is very expensive so therefore I will be learning how to make this on my own. It was $12 for this bowl.. It's just too much I can justify paying eight dollars every now and then for movie I cannot justify paying $12 for this bowl. My experience at this location has always been top-notch service. The lady with the long hair and fair complexion who is there in the early weekday mornings is the best smoothie maker ever. The staff is always so friendly and accommodating. I just wish management would fix their credit card machine at left register read more

Tropical Smoothie Cafe - ACAI BOWL - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

Omgggggg!!! Guys!!! I had tropical smoothie a few times. But I only got the smoothies and occasionally the turkey club. Today I jumped out my comfort zone and tried the jerk chicken wrap!!!!! Guys!!! This wrap is amazing!!! You can get it in a bowl too if you don't want the bread. The flavors of this wrap is outstanding. And I also tried the kale coleslaw BOMB.COM!! Great job tropical smoothie. Tips: this is a newer location. The service was nice. My order was made to order and the wait time wasn't bad. I do think they could brush up on customer service a little as 2 employees was in full Conversation never acknowledged me. Another employee has to come from where she was and helped me. Although I am grateful she did b cause she was a very tentative and helpful young lady that made my food with love. I wish I knew her name! Lol read more

Tropical Smoothie Cafe - Caribbean Jerk Chicken Bowl - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

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The location is really convenient. The plaza that the store is located in could be kept up better but that's not 100% the fault of the business. I wasn't happy that my order wasn't ready when I requested, especially since I order my drinks 30 minutes prior. The young ladies working were apologetic and professional. I'll definitely give this location another chance. #HappyDrinking read more

I will keep this review short and sweet. Do not order the Cajun shrimp wrap. It is a waste of time and money... I barely tasted the struggle shrimp because the sauce was salty and overpowering. The description says it contains rice, which I will admit, I saw but couldn't taste it because of that dang nab-it sauce! The island detox drink (whatever it's called) from this location is still horrible. I gave them another chance.. I'm still disappointed and will not go here again read more

Tropical Smoothie Cafe - Idk what this is? - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

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I've been coming here for the last 2 months and each time is a better experience. The manager is respectful, polite and professional. He also cleans up during downtime - now that's amazing! Today I ordered from Stan, His new name is "My Good Man, Stan" - from entering the spot to ordering my smoothies, Stan was extremely polite, professional and accurate. He took the time to read my order back to be accurate - again, that's damn good customer service in today's day and age. OH - my good man Stan reminded me that I had a free smoothie!!!! I was like wowwww - look at Stan!!!! All the staff is efficient and expeditious with my orders. It's truly a pleasure to come here and walk out with a great human service experience and delicious smoothies - EVERYTIME!! read more

I tried the location again during the lunch rush post-surgery. It was even worse than the first few times. I hate writing bad reviews but this location needs attention, especially since it's new & pretty much the only "healthy" option in our community. The service was extremely uninspired. I ordered a Baja chicken wrap & Thai wrap & was told that I probably wouldn't want the Baja wrap because they were out of the ingredients for the wrap. So I got a Thai wrap, a smoothie, and a quesadilla with kale. There was no kale either -_-. Also I asked for a boost in my drink but apparently the cashier didn't know what I was talking about. Frustrated, I got it without the boost. I also asked questions about the menu & was told "honestly I don't know", which I respect...but why not? Is the staff being trained adequately? I was told, after making the Thai wrap, that there was no peanut sauce so I frustratedly asked for a partial refund. Dry wraps are the worst. It's really sad that our community FINALLY got some place healthy & the service would be the reason the people won't return. Pleaseeeeee tighten up. read more

This has to be the worst location ever SMH. To pay $12 for a smoothie (detox island green, double whey, + collagen) that is literally undrinkable due to consistency and big chunks from poor attention to blending is TERRIBLE! Y'all really need to do better. I only have this problem at this location. I came on a Thursday morning, only 1 other customer. Wasn't busy. I rarely ever make bad reviews but this is the THIRD time DAMN. read more

Tropical Smoothie Cafe - smoothie (detox island green, double whey, + collagen) that is literally undrinkable due to consistency and big chunks - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

After waiting for over 30 mins for my order which consisted of 3 smoothies and a Baja chicken wrap, this is the banana they gave me. This is unacceptable and unsanitary. They weren't in a rush or moving at a good pace to have any excuse as to why they didn't spot this before giving me my order. I was a walk-in customer and very patient so I would at least expect the associates to be a little more attentive. read more

Tropical Smoothie Cafe - Banana - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

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This is a very busy location so you may want to order ahead. Smoothies are bomb but service isn't the best. They aren't rude but just not friendly if that makes sense. read more

Tropical Smoothie Cafe - Island Green Smoothie - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

They are very accommodating... i wish there was an option for making the smoothie sweeter. That's a corporate problem I'm sure.

This is the worst location ever. I've stopped going there about a year ago then I started going back because I love the island green detox. The customer service is really terrible. Not to mention they do not know how to make a smoothie. My smoothie was so watery. I had to take it back , and that happened more than once more than twice and I cannot believe I will still go in there . There is only two particular people there actually three that really knows how to make the Smoothie the others then the training they need to fire that whole crew and just rehire people and retrain them on how to make smoothies. I'm sorry it's not even worth it. That business is gonna go down in the drain because of their attitude. Their lack of knowledge on how to make real Smoothie on top of other things it's crazy I'm not going back there anymore. I'm done .I don't usually complain, but I had to take that Smoothie back. I was very upset because their customer service is very nasty, very unpleasant, and they are not professional at all and not to mention they do not know how to make the smoothie, the smoothie is watery, they need to know how to blend the ingredients together so that when you get the smoothie, it drinks smooth like a smoothie and not like water, it's terrible, and what make it worst, is that they have a nasty attitude towards customers. Please don't go there try to go to the one in Capitol Heights they are very friendly. Their customer service is great. The only reason why I went to this one is because they're a little closer to me, the one in Capital Heights is great and they know how to make the real good smoothie, they make it the way that you want it. Please avoid going here they are terrible. No wonder their ratings are so low, I try to give them a second chance, but it's not even worth my time and my money, I go there every day after work for my Island green detox, I'd rather drive an extra mile to the other one up the street at Capital Heights. THEY NEED SERIOUS TRAINING!!! read more

The smoothies are good, but the service time is the part that makes this place unbearable. The staff is really sluggish and they seemed to be confused and frustrated. I ordered online and I waited about 15-20 minutes for one smoothie. While I was waiting, people that came in after me and a few other people got served first; one customer asked for a refund. read more

This is based off my first time visiting this specific location. I will say that the staff was very polite. I've visited other Tropical Smoothie Cafe locations before and have always ordered the Avocolada add white chocolate. For some particular reason this smoothie was watery and wasn't well blended. Normally my smoothies have more of a creamy consistency . Otherwise my sandwich was good and their new sweet potatoes were delicious. read more

I was really excited when this located opened but since the hype cooled off the customer service has declined dramatically. The amount of attitude from staff that I've encounter from simply asking about an order is unacceptable. At this point I'd rather drive to the Alexandria location or just make my own smoothie at home so I'm not subjected to the poor customer service this location provides on a consistent basis. As a fellow local business owner exploring the option of cleaning house would be best. This location needs a complete staffing makeover from the top down. read more

Don't come here if you're in a rush of any kind. I placed my order online to pick up during my lunch break. My pickup time was 11:28. I arrived a couple of minutes early and waited for my name to be called. It never was. I didn't receive my food until 11:40. What's the point of placing an order online if I have to sit and wait forever to get it? Food was good but I only have so much time on my lunch break to eat. I wasted much of it waiting to get my food. read more

This was in my shrimp wrap (Tropical Smoothie Oxonhill) the first time I ordered a shrimp wrap a month ago I had 2 shrimp in my wrap read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

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This place is horrible, I ordered my smoothie and food by delivery and ended with SO MUCH FOIL and packaging in my smoothie. I was going to overlook the first piece but there was so much of it in every sip. By the comments on here I'm guessing this location is awful compared to the other nearby locations. This place needs something to change if it's been this bad for being there a whole yesr. (needs change instead of being disappointing cs) read more

Tropical Smoothie Cafe - Foil + Packaging from my BLUEBERRY BLISS - Juice Bars & Smoothies Near Me - Oxon Hill, Maryland

The flavor of the smoothie was great. I saw great work ethic, busy, patient, and fast. Adia attended me today, I saw how she treated customers with quality attention. read more

On 12/3, the Oxon location remembered me why I stopped going to Tropical Smoothie Cafe's in PG County Md. I never know what I'm going to get from the folks who work there. I arrived at 8:35 pm and was told the store was only taking online orders because they were cleaning up. I decided to order online and wait in the store. While waiting, a young lady came in 3-5 minutes after me; not only did she get to place an order, but the employee of the store told her not to worry about paying for her order! WOW, I guess I should have walked out and back in. So, employees are just making up the rules based on how they are feeling, I guess. I won't be going back. I didn't mind paying for my smoothie but just be consistent. read more

Just left this location. I got there at 8:40, they close at 9pm, and was told they weren't making anymore food because they were about to close. 20 mins before closing and you stop making food? Poor customer service and very unprofessional. Every time I come to this location, there's always a problem. DO NOT RECOMMEND! read more

I ordered a salad took it home to eat in my own bowl. The lettuce was old and wilted. How dare you serve this to a customer knowing that you yourself would not eat it. Never coming back! read more

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The ambiance in this place was fun and quirky the customer service provided by Dejon and Lesaia was exceptional it had a touch of professionalism with a caring heart. read more

Personally I've tried multiple locations & the way they serve is superb! Today I'm speaking on the food in particular . I'm not sure if it's a team or one specific cook but I rather come here even though it isn't the most convenient location for me. The smoothies are always blended well with no random chunks. Pure deliciousness. I literally downloaded this app so I could leave the review. The care in making & packaging (I get wraps) is unmatched. read more

I went to get smoothies at the Oxon Hill location, as I often do. One day I saw multiple employees with their masks under their nose. I asked who appeared to be the manager (younger dude with locks) to ask them to pull them up. He complied and I happily bought my smoothie. I just went in today (Monday around 12:20pm) and everyone except for the woman making smoothies had their nose covered. I approached the manager (a 50 something guy) and asked that he ask her to pull her mask over her nose. He told me that she is moving around and it is going to fall down. I left! The other employees were moving around and their masks stayed in place. She needs to wear a different mask. It is a hazard and the location needs to take COVID safety protocols more seriously. read more

I came in and there were no other customers inside. I was not agreed when I walked in and the two young ladies behind the counter looked as if they were making online orders and I stood there for about five minutes while they both ignored me so I ended up just walking out. This is not my first rude encounter at this location. Which sucks because I used to live across the street from the one in NE DC and I just moved close to this one and I get bad service here almost every time I come. read more

Glad to have this establishment near by but unfortunately had poor service the other night. I walked in and placed my order and the staff failed to get it correct. I requested a wrap and a smoothie and it wasn't what I asked for. When requesting a manager assistance I received an attitude from a young lady who directed the staff to remake the wrap. She rolled her eyes and ask if I wanted a refund instead of remaking the smoothie. I asked for her name. I believe it is Kristin. Appeared frustrated and walked to the back office when I told her I didn't want a refund. My office has a corporate account and we frequent this location with online orders. I'd hate to stop coming here due to lack of professionalism and customer service. read more

Tropical Smoothie is now under new management and has drastically improved with everything. Service, order accuracy, speed, and quality! If you didn't know now you know. The staff are both some old and new and being trained to provide the best guest services in the area. I suggest you smoothie and side today for lunch. You'll enjoy your tropical experience. read more

The food is good and it is nice to have this type of restaurant in my neighborhood but it appears that the customer service has ruined my desire to continue to go back. I have tried in store and online ordering. The time given for online pick up orders is not honored. The amount of people waiting for in store orders is huge. This business needs new management and employee training or something. read more