Horrible! Go to a different location. The food was stale and discolored. The portions were not even half the size they usually are at other locations. The place was disgusting! I had to wipe down the sticky table before using it. You needed a key to use the restroom.... Just don't go. Yuck! read more

I waited too late yesterday to order lunch for delivery at work but my coworker told me she was hitting this TS at her lunch and did I want her to bring something back. So, I ordered a 3 cheese & chicken quesadilla with a banana as a side. This entree should be renamed to 3 pieces of chicken & barely there cheese. As of matter of fact, the best thing about that lunch was my banana and my 2 stars is for how big and tasty my banana was. The quesadilla was so flat that I likened it to what the kiddy 'dilla would be. The 3 pieces of chicken in 3 quarters of the dilla were fatty, gristle pieces. There clearly wasn't any love or job satisfaction from whomever made my dilla. My coworker asked me how it was and I told her the kiddy quesadilla was a one and done for me. It was $8 bucks and I got what I paid for. See pics for just how unfilled my 'dilla was. read more

Tropical Smoothie Cafe - Skinny 'adult' size 3 cheese & chicken quesadilla. - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

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Absolutely worst customer service I've ever experienced. I was told my order would be "fixed" when they messed it up. They said that I would get a refund or replacement. I was also told that someone would call me back five days ago and when they didn't I called them instead. The employee actually hung up on me! Definitely do NOT recommend dealing with these people or supporting this business. read more

Made an online order. Got home and realized they gave me the complete wrong thing. Called to let them know I was on my way back there and asked them to make the correct thing. Once I got there, it took over 15 minutes to get the correct order. I asked for a credit for the inconvenience and was told that they don't do that. read more

The service at this location is terrible. The manager never contacted me after another store associate explained that they would.

The Strawberry Edible Straw with the Jetty Punch Smoothie was absolutely delicious!! I was craving the fresh taste of strawberries & their sweetness in these Smoothies! Perfectly refreshing beverage! read more

Tropical Smoothie Cafe - Strawberry edible straw with a Jetty Punch Smoothie - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

Terrible service I was the only one in the store and it seemed as if none of the 3 workers could be bothered to make my smoothie or quesadilla, I waited 15 minutes for my smoothie and about another 15 after that for my quesadilla. And when my quesadilla finally came out one of the workers came out and approached me saying "yo bro, sorry about the wait" read more

Quick visit after a morning walk & it was a somewhat busy location! I ordered and unfortunately it can be hard to hear words clearly with the wearing of masks. Asked for Peanut Paradise but got Paradise something instead. I tried to just go with it, but I didn't like it at all. Mentioned it to the employee who rung me up & she quickly made my correct order, which I really appreciated. Smoothie was delicious and made just right! read more

Tropical Smoothie Cafe - Peanut paradise with whey + spinach/kale pack - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

I have been generally happy when I come here. The staff is young but they are friendly and always make my smoothies right! I love to order ahead of the time on the mobile app and it is always waiting for me when I arrive. It seems when they are busy, they get a little behind but no more than other places when it is peak lunch. Recommend as a stop if you want something fast, fruity and generally good for you. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

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Today I experienced a prime example of "service failure". Right after I walked in, the staff out front were calling to their (apparent) boss in the back saying that their system needed to be restarted. We were given notice that it would be 10-15 mins before they'd be able to accept any payments. I was grabbing smoothies to bring back to work, so I didn't mind the wait; plus, I've been in their shoes having the TPS glitch plenty of times. It would've been nice if they offered to make my drink while I waited, but they didn't say anything else and I took a seat. When a new customer walked in, one of the employees confusingly told the customer that she couldn't take his order because the system was down. She seemed more annoyed than apologetic. Soon after, two other customers walked in and formed a line. The same employee looked right at them, then turned away without saying anything. Those two customers were the first to be served when the system came back up. I had been sitting there for at least ten minutes before either of them arrived. But since they were uncomfortably standing there waiting for someone to explain why they weren't getting their orders taken, they were able to become first in line. When I got my turn to order, no apology, no "thank you for your patience", just disingenuous interactions with every employee. Thankfully, I eventually got my three smoothies and they were up to standard. It's unfortunate that I hadn't reviewed this location sooner because I've been here many times, with no negative experiences to recall. Maybe when I'm craving a smoothie again I will come back, because it's convenient. But I was disappointed with my visit today. read more

Placed an order online for pickup and got to the store 15 minutes after placing it and had to wait another 15 minutes for 2 smoothies. You can't cancel the order on the app, you have to call customer support and on Sundays they aren't open. Best to just stay away from this location. read more

The food is always delicious and fresh, not to mention it's also more nutritious than McDonald's. The employees who work at the Tropical Café I always go to are polite. read more

Tried their flatbread for happy Hour. $1.99 between 3-5! I got the chipotle chicken (YUMMMM) and hubby got the chicken apple. I liked mine better and he liked his better. This place is very close and I think we will be here often! read more

Great service! Smoothies are delicious and healthy. Sandwiches are yummy. I am disappointed they took off their italian sandwich but everything else is great! read more

I have a bad experience almost every time i order food from this location. it's wrong almost every time! i always ask for a little extra sauce in my wraps (because they're ALWAYS stingy with it) and they put it on the side, what's the point? why get extra sauce IN A WRAP if you're never gonna put it in there? smoothies are decent most of the time. but i used to work at tro smo so i have high standards for my food from there. read more

Terrible customer service! Had to come back twice due to our order being made incorrectly. The first time, I noticed we had chips instead of bananas. The girl said she had just thrown something in. The second time I was frustrated both at the restaurant for the mistake and myself for not catching the mistake sooner. The manager had the girl remake my daughter's kid turkey wrap sandwich that had incorrectly been wrung up as an adult sandwich. For the inconvenience of having to come back twice, I asked why she still had to charge me for the sandwich. She said the manager told her to do it that way. Seriously?! If I had not had to come back to the store twice, I wouldn't have minded being charged, but considering I had come back TWICE, that's just bad customer service. read more

placed an online order for our work for delivery. The half the order was delivered. I call the store just to say, "don't worry about it, please just issue a refund and we can move on". I called 3 times with no answer, the 4th time, I get an answer from a gentlemen who says, the order is sitting there and he was sorry. He asked me to call back in 10 minutes so he can issue a refund. So I call back after the 10 minutes and again, no one answers. I call again, and he again says to call him back after 3 pm and yells at me that he's too busy! I asked if he was the owner and he said yes, I don't have time to do this!! i Told him this was just terrible customer service and he again says, call back and hang up on me. i wasnt even upset in the beginning but after how the OWNER treated me was just not okay. read more

I placed an order 15 minutes before I arrived. When I got there, they hadn't even started the order yet. This is the worst run Tropical Smoothie I've ever been to. read more

I come here all the time. Great service, fast and tasty smoothies as well as food. If you're in the area stop by and totally get a wrap or a mango magic or muscle blaster. Overall it's a chain, but I great franchise. read more

Tropical Smoothie Cafe - Muscle Blaster - Juice Bars & Smoothies Near Me - Chesapeake, Virginia

Worst service ever. Came in and told them that I had made an app order. They looked at me like they had no idea what I was talking about. Waited another 10 minutes thinking they probably hadn't made it. No one checked on my order and I had to ask them again. They finally checked and it had already been made and was sitting in the back. Defeats the purpose of mobile orders. read more

the manager ( assuming its the same one from july/august time ) sucks. i accidentally placed an order at the wrong location and IMMEDIATELY called to cancel it and he didnt give me a refund for $30, he was rude and said hed email me back about it and just never did. just remembered i never got that money back and thought id leave a nice review tonight read more

Smoothies are really good. I enjoy the sandwiches there. Depending on what crew is there though the sandwich isn't always the best. I did not care for the salad. Customer service is usually good as well. Sometimes it varies. read more

Great smoothies! Clean restaurant. Convenient location. Thanks for being consistent.

Waited 10 minutes for two smoothies. Another customer came in and ordered after us and got her smoothies before us. When we got our smoothies both tasted extremely watered down. I asked if I could get a refund for one of the smoothies and she said they could remake it. I was in a rush and didn't have time to wait another 10 mins. so I told her I would just prefer the refund. She had to call someone because she didn't know how to give a refund. Couldn't get a hold of them so she tried to call someone else. I was already impatient so I told her not to worry about it and took my smoothie and left. Usually a big fan of Tropical Smoothie, but not today. read more

.99 cent smoothie coupon and the guy working behind the counter tried to hassle me about using it ! Unbelievable awesome customer service here Very crowded only two people working Don't come during peak hours read more

I've gone here a pretty decent amount of times and it's usually been pretty good. I went in there with a large order because I was making a run for about 5 other people as well. The girl at the front was very sweet and very helpful while another girl walked out and once she saw all the tickets she yelled "are you kidding me." I could also tell she was very irritated and it showed greatly. I probably won't be returning. read more

.Very bad service. on 03/19 I placed an order for a drink and food at 1240pm, I quickly received my drink, after waiting 30 minutes I asked where my food was (lunch rush was over), they lost my ticket in the kitchen. It took another 10 minutes for them to prepare my lunch, I waited a total of 40 minutes. Staff was not al all apologetic, the manager did not even offer a apology. The tables were dirty when waiting 40 minutes I did not see any staff wipe down a table after a customer left. This was my second very bad experience here, but my last. read more