I love Tropical Smoothie and have been to several locations. I am displeased with the cleanliness of this location. Also when I walked in the establishment I needed to use the restroom and went there first only to have to turn around and ask for a code . The floors are extremely dirty and I witnessed an employee take out the trash and go back to work without washing his hands. He did have gloves on ;however , SafeServe process is to wash your hands before returning to work. The staff was friendly, however they need to work on the cleanliness. The pictures do not even fully depict what I see in person . If you have never tried replacing blueberries for strawberries in the Bahama Mamma, give it a try! You will love it. read more

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My açaí berry boost was great. No one was in the drive thru line. I was serviced in less than 5 mins all together. Their new location I feel is in an interesting spot but it helps not develop a long line between where the McDonald's and their previous location was read more

I'm not sure why this place got so many bad reviews. I came here for the first time today and the entire experience was fantastic from beginning to end. I was greeted as soon as I walked into the door, and the young lady helping me was really nice. The menu is full of choice, add-one and food items. I was very indecisive and the cashier patiently waited and gave me time to decide....without feeling riches. She even offered suggestions of popular items on the menu, which I found very helpful. Not to mention the store was immaculate.... Very bright, super clean with no sight of trash on the floors, tables or counters. Even the prep stations where your food is prepared was very clean and organized! A Thumbs up on the cleanliness and customer service factor that's for sure. During my visit, I tried a summer item that the cashier suggested was a very good popular item....the Watermelon Smoothie....and she was not lying!! It was on point! Full of real fruit watermelon flavor, and the perfect balance of mint to complete the combination. I added pineapple and whey protein to my concoction and immediately I wanted to book a trip to Mexico! LOL. I don't come here often, but just from the customer experience today this place gets a thumbs up from me. A return visit will be in order to try some of their other items offered. Besides smoothies, there's a full menu of blended açai bowls, shakes, salads, sandwiches, and wraps. Overall, I was thoroughly impressed with this location and customer service. The price point is fair. Most items, including the food is between $7-$12 bucks. No complaints there. I will definitely be back. read more

Tropical Smoothie Cafe - WATERMELON MOJITO® SMOOTHIE!.....Delicious!!! Makes me want to book a trip to Mexico! LOL. - Juice Bars & Smoothies Near Me - Capitol Heights, Maryland

Ordered Açaí bowl and told them about the Nutella drizzle on top...servers tried to say they don't make it the way it is PICTURED on the advertisement but we always order the same thing elsewhere...they make it the way it is advertised. Asked them to fix it and I was told they don't make it that way in THIS location anymore. Won't be coming back, the service def is not on par and it was just on the way home than the other location which is why I came here tonight...not coming here agai. read more

Tropical Smoothie Cafe - What it has somewhat always look like or close to this when we order - Juice Bars & Smoothies Near Me - Capitol Heights, Maryland

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After waiting 35 minutes for my order. I was surprised to see how thin it was. There was no hummus, a couple of black beans (I guess for decoration) and about 2 fingers thick. I don't know if they're making the sandwiches smaller or it's just this location. So I think this'll be my last visit to tropical smoothie. read more

Tropical Smoothie Cafe - This is supposed to be the hummus wrap! - Juice Bars & Smoothies Near Me - Capitol Heights, Maryland

I love that they remodeled this new tropical smoothie, it's definitely one of my favorite go to places I like to get the Bahama mama or the green smoothie with kale and spinach. I highly recommend you get their mixing match smoothie with a wrap. I prefer the chipotle chicken club overall this is a 10 out of 10 place. I have no complaints and the drive-through is a smooth experience. read more

My kid came to get flatbread. Upon entering, the place has a pungent smell to it. It doesn't smell rotten, just strongly of probably cheese. The cashier was friendly and explained why they no longer had a specific smoothie (island punch) we wanted. The floor is pretty sticky. All other areas observed and touched were fine. When we got the flatbread, it looked pretty gross and it was thrown together. We took it back and the manager had no issue making another. Overall it was ok. Flatbread was good. read more

Tropical Smoothie Cafe - CHICKEN BACON RANCH (original) - Juice Bars & Smoothies Near Me - Capitol Heights, Maryland

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Chia Oatmeal Pudding bowl is was quite tasty! Placed my order online and it was ready after I left the car wash. This store definitely gets busy so I would definitely suggest placing orders online if you're coming to this location so by time you arrive it's ready. Happy Yelping! read more

Tropical Smoothie Cafe - Chia Smoothie Bowl - Juice Bars & Smoothies Near Me - Capitol Heights, Maryland

Whack...I'd leave 0 stars if I could. The salads are trash and the smoothies are mid..the service is slow and it reeks of rotting milk. Usually tropical smoothie is good but not this location. read more

Stopped by Tropical Smoothie and really enjoyed the Island Green Smoothie--it was fresh, flavorful, and hit the spot! No complaints at all. The service was quick and friendly. Definitely a solid spot for a healthy pick-me-up! read more

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We got 2 Island green and 1 detox island green. I prefer the regular island green because the ginger is overpowering, but if you just must insist on torturing yourself, lol go for it! The service here was good. No complaints at all. The ambiance is a typical tropical smoothie, but it's a bit larger than other ones. So, it has a bunch of areas to sit. High and low tables. Love love tropical smoothie no matter where I go. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Capitol Heights, Maryland

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I enjoy the products at tropical smoothie but this location has the worst customer service, at least from the same young lady. Walked in to empty store and had to ask for service even though they looked at me as I walked in. No greeting, no assistance. And then had an attitude while I ordered. read more

If you order online for pick-up, be prepared to wait at least an additional 30 minutes in-store past your pick up time. Every. Time. Smoothie is usually good though *rolls eyes* read more

An OK experience. Of the few times I've visited this location only one experience was actually inside of the restaurant. The others were in the drive thru. The drive through experience is quite slow. On some occasions the wait was 15-20 minutes. The smoothies are OK however I wish more sizes were offered not including the kids cup. Considering there isn't much smoothie competition from other businesses in this area this is a good go-to place for smoothies. I'll continue to visit for the smoothies however I'm not thrilled about the consistent drive thru experience. Give them a try. read more

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I've heard so much about Tropical Smoothie from friends and family so I decided to come in today and man was I pleased, the manager Chae , was able to explain the menu to me and gave great options/recommendations . I will be returning thanks again Chae read more

Food is amazing, customer service is amazing! The only thing that sucked about my few experiences here recently was how rude the black lady was with really short hair, like almost bald. She is rude but everyone else is cool and really nice. And the food is awesome. read more

I ordered a plant based meal on 08/12 through the Tropical Smoothie website to receive a call that there was no plant based meat. So, that means your website is not updated. Okay. I asked for a refund and the guy told me I had to call corporate (this has happened to me before but I thought they might've updated their website and processes). I call corporate just for them to tell me they'll send a email to the manager of that store to request one and they will get it with 15 min (doesn't really help if the manager isn't there which is why I couldn't get a refund right away in the first place). A day goes by and I haven't heard anything so I call this morning, 8/14 and ask to speak with the manager. Once again he is not there. I ask if there was any supervisor or duty and the lady tells me no. At this point I'm annoyed so I ask if there is only one person in the store designated to give refunds and she replies yes. I ask for someone's contact information and then she literally passed the phone to someone else and they both begin giggling. The girl who answered had to gather her composure and I could hear them both just continuing to laugh. She tells me the girl had to deal with something and had to go. How unprofessional is that? The new lady on the phone is now telling me that I have to call the Bethesda store to speak with the manager, who is Iglicio, if I want to get in contact with him. I call and he's not there just to get a lady to simply say, "Hello." I was taken aback and had to check if I had the right number. When I asked if this was Tropical Smoothie, with an attitude she goes, "Uh, yeah." Who are you all hiring?! This is highly unacceptable to me. Corporate can't tell me when I'm gonna receive a refund because they don't have contact with the stores. They can only send request. What is the point of corporate, then? And I should not have to track someone down just to receive a refund when the site wasn't update. I would've never ordered and gone through this AGAIN. I am highly disappointed in Tropical Smoothie and livid you employ people who think it's okay to pass phones and then laugh while customers are asking for refunds and to speak to a manager. Please know that you have loss a customer and I will be advising everyone I know to never order from any of your establishment again. This experience has been frustrating, the customer service has been horrible, and it makes no sense you all don't have a central way to give customers refunds. Highly disappointed. read more

I ordered two smoothie and this is what I got. The smoothie is suppose to be a Chia Banana Boost with no sugar. They put the dates in here wholexwithout blending them up like WTH! And the other smoothie is a açaí berry boost but it is not blended AT ALL. I called the business no answer! This quality of a smoothie is pitiful. read more

Tropical Smoothie Cafe - Two smoothies - Juice Bars & Smoothies Near Me - Capitol Heights, Maryland

I love the freshness of the fruit and veggie mix. I'm also impressed with the sandwich and oatmeal selection. The food is pricey but we all know...we have to pay to eat healthy. read more

I come here for my weekly protein smoothie after my workout. Customer service: I'm always greeted politely. 9/10 Smoothie: i think it's only tasted off (missing an ingredient) one time. All other times it's pretty consistent. 8/10 Time: my only issue with this location is how long it takes to get my smoothie. Going inside is definitely quicker than going through the drive through. The drive through takes about 20 minutes to get through. (This is an estimate as I've never timed it). 3/10 Overall. 6.7/10 i will continue to come for my weekly smoothie. read more

I wish I could give this place four thumbs down! This is my second time coming g here and my last review should have been enough for me take my own advice and avoid this place like the plague but I'm hard headed. Anyway the drive thru system here is terrible. They don't move cars or take orders in a very expeditious manner. The cars in front of me sat at the drive thru machine for 8 mins before someone said can I help you. I sat for 10 and just pulled around to leave only to be mer with a line from the previous cars all waiting for their orders. So, now I have been stuck in line for a total of 15 mins with nothing to quench my thirst. This place SUCKS! Stay away! Especially if time is of the essence for you! This shouldn't get one star. All negatives this place. read more

Quick service when its right but the amount of sauce they use probably cost more than the sandwich

I decided to stop and grab something quick for lunch, so I hit up the drive for a smoothie and a sandwich. The lines usually are pretty long, so be prepared to wait a bit. I got my favorite smoothie, a "hurricane." which is for a limited time only (I believe until April, according to one of the employees). I've tried many different smoothies at this location, all pretty tasty, by the way, but the hurricane is packed full of flavor & never disappoints. Hurricane smoothie-Passion fruit, pineapple, orange juice, and sweet dark cherries (420 calories) I also got a turkey bacon ranch sandwich, and it was pretty tasty. I paired my sandwich with a bag of Miss Vickie's Smokehouse BBQ kettle chips which was a nice compliment. Bacon ranch sandwich-Turkey, bacon, (no) tomatoes, romaine, swiss & lite ranch on ciabatta (560 calories) They also offer an edible strawberry or lime straw, but it wasn't offered to me today. I'll try the Thai chicken salad on my next visit. Overall, I give this place 3/5 stars. Customer service has not been an issue for me, and hopefully, it stays that way. The young lady at the window was quite pleasant. read more

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**A Refreshing and Reliable Favorite** I'm a big fan of tropical smoothie, especially for breaking my fast. Their Bahama Mama smoothie is always a treat - the flavors blend perfectly, and it's beautifully presented. My go-to order is the chipotle chicken wrap (hold the bacon), and it never disappoints. They always get my customizations right, and it's consistently delicious. **Why I Keep Coming Back** Besides the tasty food, the thing I love about this place is that I know what to expect. The quality is reliable, making it the perfect spot to satisfy my cravings after fasting. **Definitely Recommended** If you're looking for a fresh and flavorful meal that won't let you down, give tropical smoothie, a try. Their Bahama Mama and chipotle chicken wrap are my personal recommendations! read more

The concept of this place is brilliant; however, the quality has severely diminished. I ordered a chicken Caesar wrap today and they are definitely making their wraps and sandwiches different now. I don't know if it's due to inflation and to save money, but it is awful. I couldn't even eat the whole thing, it tasted like a fake imitation chicken. I got a sandwich for a friend, and without even telling her my experience, asked out of curiosity, how was her sandwich she told me it tasted different. I'm not returning here it's disgusting I don't know what they on. read more

I don't know who's making these morning smoothies but thank you! Starts my day off right when the smoothie comes out this good! I've been to multiple locations and this one is the best consistently, I've only had one that was pretty tasteless but that's out of like 2 dozen so I think that's fair. read more

I have never had a bad meal at tropical Smoothie. I am trying to order everything on the menu at least once. This time I ordered a Thai chicken wrap with a side of corn and a Bahama Mama, half sweet. The wrap was the perfect balance of crunchy wrap, shredded lettuce and carrots, with tender chicken and a delicious Thai sauce. I love that the side option are varied. I opted to try the corn- delicately spiced and charred slightly. Yum! They have an awesome rewards system. It doesn't take many visits to have valuable rewards. I highly recommend their food as well as smoothies! read more

We always go to this location but today's experience was terrible. My girlfriend ordered our two smoothies, they were made, she went to the car and realized one of them was wrong. She went back into the store to have it corrected and they gave her a drink carrier to put both drinks in. As she was walking to leave one of the drinks slipped out of the carrier and spilled all over. One of the workers reprimanded the other saying the carriers needed to be doubled. They remade the smoothie and doubled the carrier and my girlfriend left. As she was walking through out front door at home the carriers gave way and both smoothies spilled all over the floor and walls. Disappointing to say the least. But I guess what was even more disappointing was when I decided to call the store to give them feedback the manager was dismissive. It seems the customer service is very poor and it didn't used to be like this. I've read some other reviews that complain of the lack of customer service after a change in store ownership. Because of our experience today we will not be back to this location. read more

Every time I get a smoothie from this spot the juice is running down the side of the cup. You'd think they'd care about presenting customers with a clean cup. Be sure to ask for extra napkins because you'll need them when handling smoothies from this location. read more

Tropical Smoothie Cafe - Açaí berry boost (filled beyond the rim) - Juice Bars & Smoothies Near Me - Capitol Heights, Maryland

[Review is pre-pandemic] Came here a couple of times because it was fairly new and there were several coupon promotions. I picked a smoothie and a wrap with a side. The smoothie was clearly not blended well and after drinking most of it there was something else left. Hard to say what exactly it was but it was not fruit. It was like some starchy clump. Wouldn't recommend. The wrap was just so-so. It also took a ridiculously long time for them to get my order out. You are able to pick up a side which could be either a cookie, chips, or fruit. You just pick it up your self towards the back. Though when I first came, nobody instructed me to do so. So when I got my wrap, I though they forgot to give me my side. So they just point to where I could choose the side myself. There is some seating inside but it is so noisy all the time with the blenders and whatnot. Typical apathetic employees running the place as with most locations in Capitol Heights. read more

Just like most of the reviews, I would have to agree that this location is probably the worst I've ever visited. It is super sad because it is in the same plaza as the Gold's Gym. Quite naturally, a lot of patrons come from the gym to tropical smoothie to get something to eat after a great workout. First and foremost, to save you a BUNCH of time and alleviate headaches, use the app. They have returned to ordering inside, but that wait is just as long as the wait for the drive thru. Speaking of the drive-thru, it is often quite long. I do not advise you getting in the drive-through line unless you have an abundance of free time to sit and wait. As for ordering via the app, it is the best way for you to get your food. I would recommend ordering at least 10 to 15 minutes before you even want to show up. They are extremely slow inside, and I've often showed up 15 minutes after ordering and my food wasn't prepared yet. As for the staff, it's hit or miss. I've been there when the employees have great attitudes, and I've also been there when the employees have had bad attitudes. I totally understand that we are coming back from Covid, businesses are still working through resource constraints, and they are trying to do the best they can. However, I don't think this is the case for this location. It is always a full house of staff members on duty. One of the worst things that I've experienced quite often, there is no one who manages the orders that have been completed. I have often been told to wait for my food when it was already completed and getting cold. I've also waited for a smoothie that was already prepared. So please be mindful of that. Overall, there is a lot to be done to get this location up and running to minimum and viable business operations. read more

First, I love this chain. If I don't have time to make smoothies at home, this is my next best option. Plus you can customize them how you want it. The sandwiches are pretty good too. This was my first time at this location. I came on a Thursday evening around 7pm and it was super crowded. I think there is a drive through and it looked like there were cars wrapped around the parking lot so I went inside. Inside is cute and has a nice bar/eating area. When I got there I asked the cashier to tell me honestly how long it would take to complete my order because there were so many people there. He told me approximately 15/20 minutes. Since I wasn't in a rush I decided to wait. I've seen previous reviews about this location that weren't flattering but I can tell you, no one was rude...there was just a lot going on. Since they make the smoothies right at the bar area, you just get to see what I'm sure in most places takes place behind the scenes - rushing to get orders done, employees harried to get ingredients, and yelling/talking to each other to move the process along. My sandwiches came out about 5 minutes after I ordered which I was surprised. I had to wait longer for my smoothies but I think the order got lost because I reminded them about it. All in all I didn't wait as long as I thought I would have to, the "kitchen" seems a little chaotic but everyone was nice, and my food was good. read more

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I like the fact that this location hires youth. I dont frequent here often, due to the old mop water smell it has . I believe this location just needs to close for a day to do a deep cleaning. Furthermore, i do notice it is veteran owned , so salute. read more

Customer Service!! First to say, before I go anywhere for the first time, I normally look at the rating and reviews. I saw that this location. Had low stars, but had a few good reviews. Since I was in the area, I decided to give them a try. Was opting to go through the drive thru, but noticed it wasn't moving, so I went inside. I have 1 person in front of me ordering and a few others waiting. I ordered a Açaí bowl, if you know, they are pretty much already made, except for the specified toppings they throw on top. This usually doesn't take long at all to prepare.. super quick and easy. There were many workers in there, roughly around 8 of them, some working and some pretty much waiting to do something(standing). I saw no one preparing the bowl, so after 20 mins, I asked for a refund. In the process, the cashier went to show I would assume the manager, and I'm not sure if she had just started preparing, In the middle of preparing, but the cashier said she will make, so I thought I would still have a wait. Next thing I hear is her hollering saying "it's done".. very unprofessional. Needless to say, she brought the bowl To me with an attitude! Now I don't even want to eat it, $15 bowl and an attitude came with it. Not sure what she did to it. Gesh, where is the customer service these days?? read more

Slow..very slow I have been on the drive thru line for over 30 mins and at the window for 8 mins. At this point I dont care what the food taste like read more

I can corroborate all of the other reviews about poor customer service, but I'll show grace because the customer service is friendly. I saw several customers having misunderstandings about their orders, and I also had a missing item. I ordered the avocalada smoothie, the Thai chicken wrap, and a side of kale/apple slaw. When I got back to my car, I noticed that my kale/apple side was missing. I walked back into the restaurant and spoke to an employee. She informed me that they were out of that side and that I could choose another one. It was a simple and painless, but I don't understand why they couldn't have just notified me while preparing my order. I believe that they were overwhelmed and banking on me driving away without noticing. The upside is that the employees are accommodating. I suggest that management works on ways to be more efficient. Maybe they can invest in a monitor that tells customers the status of their order (like Panera bread). I feel like this would avoid confusion and help these employees a lot. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Capitol Heights, Maryland

Ordering my food in the drive-thru was easy breezy, but then,wait for it, I waited 20 minutes to get to the pickup window. I asked the cashier what was going on that caused that long of a wait to pick up food her response was there are only two people upfront and a lot is going on. I'm not really sure what that means connected to the drive-thru but this is not cool at all. I think this location has potential to be great, but they need to work on their customer service. read more

I don't know what it is about this place, but I've now gone there for the third time now and this time leaving my food behind because the place smells like garbage, literally like trash; absolutely appalling. It could be a back up in the water line, but this is the third time in 3 weeks, how do employees even work in there? Keep the food and smoothie, I lost my appetite. Debating on calling health services to inspect this place. read more

Really healthy smoothies here and all. This was a different unusual experience for us. Well, maybe not for my partner lol. She is kind of a health fanatic. I tried a fruit smoothie and a good tropical meat and vegetables smoothies. Everything really taste better than I thought it would;.Nothing boring in taste. Lots of good flavors that really gave me the feel as if I were in the Tropics. Nice staff and fun place. I'd come back again. read more

I was in the area looking for a refreshing drink. So I stopped by this location. I ordered the mango magic. It was meh. Too diluted. Service was fast and efficient. read more

Tropical Smoothie Cafe - Mango magic - Juice Bars & Smoothies Near Me - Capitol Heights, Maryland