Zein went out of his way to deliver the vehicle a long distance for my convenience! He's good at his jo

This was the first time i ever bought a brand new car. The sales man didn't take the time to get to know me. He should've explained that I might prefer to buy from a dealership closer to my home for warranty convenience. I love my Nissan, just not this dealership. read more

So, I just bought a used car, couldn't drive it home, since they had to do a multi point check, finally picked it up after 4 days. 3 weeks into driving, I just got a check engine light, 3 codes pointing towards dirty oil. I cleared the codes since the car was running rough, when I pulled the dipstick to check the oil it was dirty. Dirty oil and filter, dirty air filter which they declined to change. Very disappointed with Trophy Nissan of Mesquite/Galloway, Tx. Lack of communication, transparency, lies. Double check your contract and most importantly personally verify the multi check point inspection they claim to perform. read more

The sales people are scam artists. They wait until you complete a loan application and then tell you the car secretly costs an additional $4000. Complete bait and switch. When you tell them no they try to pressure you and strong arm you into moving forward. I cannot fathom how these soulless jerks sleep at night. Buy a car literally anywhere else unless you want to be taken advantage of. EDIT: Mary, I keep trying to reach you but your employees keep telling me that you don't exist or they just hang up on me or tell me to not ever call again so how about you contact me read more

Pansy Freeman and Michael Conley goes above and beyond the call of duty. They make everyone feel special and takes care of the customers needs. If you are looking to purchase a vehicle ask for Drake Larry he will work with you very professional read more

I took my Nissan Pathfinder to Trophy. I explained the engine sensor light was on and the car engine was making an unusual sound. The dealer sent me away without fixing the problem. How do experienced mechanics mix a faulty timing chain? When an 82 year old woman knows something is wrong with a car engine, how does an experienced mechanic miss it? I questioned the attendant and he assured me the car was throughly checked. Yeah, right! read more

Jailin and Drake were so helpful and made the process quick and easy. I love my new car! read more

Trophy Nissan1 - 2025 Nissan Sentra in Rosewood - Auto Repair Near Me - Mesquite, Texas

BAIT AND SWITCH SCAMMERS!!! My fiancé took time off of his work today to go look at a 2022 Nissan Kicks listed at $14,499 and drove an hour to go see it. He got there and test drove the car, and then decided that he was going to purchase it. AFTER applying for the loan and getting approved, they came in and said that actually they were going to charge about $18,000 for it due to work that they did on it last month. Apparently the GM "forgot" to update the price. That very clearly is not what happened. When my fiancé inquired about the car they had every opportunity to say that the price was incorrect, but they chose not to because they hoped that he would be desperate enough to agree to their scam. And as of right now the price on the car is still the same! So very clearly this is intentional. And even if they somehow "forgot" then the GM is too stupid to have that position and they need to be fired and replaced with someone more competent. And if they were an honest company they would have honored the advertised price. So do not waste your time with this dishonorable scam of a business! EDIT: After calling multiple times trying to get through to the business owner or general manager, we have been told either they don't exist or have been hung up on. So good job trying to make things right! Johnathan the sales manager refused to put us through to anyone and told us not to call again. read more

Trophy Nissan1 - Auto Repair Near Me - Mesquite, Texas

Just to have an oil change in this location, almost 3 hrs wait Ridiculous l. I went to express oil last week to have my oil change in other car. Was in and out in 1/2 hr. read more

Trophy Nissan1 - Auto Repair Near Me - Mesquite, Texas

I went to this dealership for a routine oil change and left with serious doubts about their service and professionalism. After receiving the service sticker, I drove less than 3,000 miles before getting an alert that my oil needed to be changed again. This made me question whether the oil had even been changed or if enough oil was put in at all. When I returned to the dealership to address the issue, I was told they would simply reset my oil notification without inspecting my car or offering any compensation--not even a complimentary oil change. The manager himself reset the light without checking the oil. An employee even admitted that "this happens all the time," which is unacceptable and concerning for a dealership that should be known for quality service. If the technicians cannot or will not perform their jobs correctly, why should customers trust this location with their vehicles? Instead of accountability and customer service, I was met with excuses and dismissal. Now I have to spend additional money elsewhere to correct a problem that should have been resolved properly here. I would not recommend this dealership for service. They do not stand behind their work, they lack professionalism, and they put customer trust at risk. Thankfully, nothing is wrong with my car due to their negligence, but I will not be returning. Customers deserve better. read more

Customer service must improve. Too much wait time for an oil change. Employees should provide an estimate about how long it will take for oil change for customers to decide to wait or reschedule the service. More than 2 hours without completing the service or providing updates to the customer is unacceptable. read more

Bought a 2024 Sentra with the understanding that it was a certified vehicle. When the sale was almost complete, I was told that the vehicle had a minor accident before and could not be certified. Then a week later, I discovered the windshield wiper reservoir was cracked because of the accident that caused the vehicle to be uncertified. I took the vehicle back to trophy Nissan for repair of the windshield wiper reservoir and asked when the repair was complete if they could deliver the vehicle to my home and they said no. I just figured after being told I was buying a certified vehicle and then being told that it wasn't certified and then finding out there's a repair that was not that that was the least they could do was deliver it. read more

Lionell is amazing- thank you for helping me get into my Nissan rogue for my kids! I hope this company pays him very well for his hard work and going above and beyond for clients- he's a great asset to this dealership; everybody i came into contact with also was extremely welcoming and good sports with my rowdy 3 year old son. He made sure the batteries were replaced in the key giving a low battery signal, car was detailed clean, with newly tinted windows. By far the best experience i have ever had buying a car. Will upgrade with them for sure next time and will ask for Lionell again!! -Laney chadbourne read more

Trophy Nissan1 - Auto Repair Near Me - Mesquite, Texas

I am extremely dissatisfied with the service I received from Trophy Nissan during my recent visit for a basic oil change on my 2019 Nissan Pathfinder. I brought my vehicle in, running perfectly fine, for what should have been a routine service. Instead, this experience turned into a nightmare. After waiting an hour and a half despite having an appointment, I was told my back brakes and filter needed to be replaced. I declined these additional services and received my vehicle back. However, shortly after driving it on the highway, my car shut off completely. Thankfully, I was able to pull over safely. When I contacted the dealership, I was told they could not assist unless I had the car towed to them. I arranged for towing the next morning at my expense. After inspecting the vehicle, the dealership claimed the issue was due to a dirty filter and initially quoted me $1,000 for repairs. The manager later reduced this to $500. Despite my disagreement, I paid to have the issue resolved. After picking up my vehicle the following day, I encountered the same problem, now with additional warning lights (traffic control and check engine lights). When I returned to the dealership, the technician admitted it might be a major issue and said they would work with my warranty to cover the repair, as I was a couple of months out of warranty. The part needed was out of stock, leaving me without a car for over three weeks. When I requested a rental vehicle, I was told it would not be covered under the warranty. This has been the worst service experience I have ever had. My car was in perfect working condition when I brought it in for a $70 oil change. Now, I am out $500 for a repair I believe was caused by mishandling during the service. I've also incurred additional costs for towing and a rental car, not to mention the inconvenience of being without my vehicle for nearly a month. To make matters worse, I suspect that the filter was damaged intentionally during service to justify recommending its replacement. The dealership denied this and claimed the filter was bound to cause issues eventually, but this explanation does not sit well with me. This was my first experience at Trophy Nissan, and it will certainly be my last. The customer service was terrible, and the lack of accountability and support from the dealership has been appalling. I will not recommend Trophy Nissan to anyone and will share my experience to caution others. read more

I brought two vehicles from this dealership and with most people the sales staff was great. However, my interactions with the service team and management has been a complete nightmare. First, off they force some type of service plan in the price of the car abut then refuse to do anything what the service provides. the service team will lie to you and just tell you anything just to get you out of the shop. I had to end up taking my vehicle to another dealership just to get my issue resolved. had I not done that then it could have caused issues with my truck. this will be my last time purchasing a vehicle from them. in my opinion don't buy from them or if you do plan on going to a different dealership for your service needs. read more

Bought a pre my owned car here. After a couple hours of negotiations about the purchase, the deal was ready to be done. Only to find out the car was already sold. The sales team did the right thing and gave me a deal on a better car. After everything was signed and I was ready to leave with the car, it was filled with trash. The cleaning and detail team only did the exterior, and completely neglected the interior. Trash, cigarette ash, and dog hair everywhere. Update- called twice to speak with the GM about my experience as Josh S. said to do in his comment. I left my number twice, and no call back. read more

Trophy Nissan1 - Auto Repair Near Me - Mesquite, Texas

See all

They don't like to answer the phone...I am trying to get certain bolts for my Nissan Sentra and was told to call at 3:00 but no one wants to pick up the phone so I have to take my business elsewhere my buddies at Oreillys will take care of me in Seagoville. I was there a day ago and drove 30mins to this Trophy Nissan, waste of gas, time and money Do not come here read more

Fraud, fraud, fraud. Stay away from Trophy Nissan. I had a VERY bad experience with Trophy Nissan. I dropped my SUV off with rear corner small damage including rear light damage. (Picture attached) First, they quoted 6k and the insurance approved. They noticed the insurance is good insurance so they revised the quote to 12k after a few days. I questioned them and tried to move the SUV out to some other place. But the Trophy Nissan guy (Mr. Dustin) wanted to see me and he kept asking me a lot of questions. He said that I need to pay nearly 500 dollars and need to tow the SUV. It was not true, he was telling me a lie. My SUV was perfectly alright and there was no need to tow it at all. Finally, I agreed to go with them. But I did a big mistake and I shouldn't have agreed. I was thinking later on that I should've paid and taken it away from them. They took 52 days to complete my SUV. It was a horrible horrible service. Finally, they invoiced 16k. Wow, from $6000 to $12000 then $16000. For a small corner damage???? Since I am an aviation mechanical company employee and technician, I can easily say that my SUV had a small damage and I can say that it would be less than 5k to repair it. I got the SUV back with very dirty conditions inside & outside and I questioned them and showed them. He said he can take it back and clean it. I told him I don't have time because I have to go to work. Be careful with Trophy Nissan. They are a big fraud and they are not straight forward guys. Don't go there at all, believe me. My suggestion is to go with a Bodyshop that you or your friends already know. If I can put zero stars, I would put that. Thanks EJ read more

Trophy Nissan1 - Auto Repair Near Me - Mesquite, Texas

Jailen was awesome. Talked with me like we were friends didn't make me feel pressured and didn't try to force the issue. He asked what I was looking for how much I wanted to pay and was realistic and honest the whole time. I've had some bad experiences with car salesman in the past but he was a breath of fresh air to deal with. Very happy with my new to me truck and would recommend anyone looking for a car to talk to Jailen at trophy nissan before going anywhere else. read more

Trophy Nissan1 - Auto Repair Near Me - Mesquite, Texas

The service department is always so busy that unlike other Nissan service dealers, this one is more like a drive-thru service. The service rep tried their best to keep the customers happy. I brought in my EV (electric vehicle) for service because it didn't start with a programmed preventive immobilized shut down after it detected an electrical system fault (to prevent further damage to other battery cells). It happened on a Saturday morning. They said they don't do diagnostics on Saturday and I've to wait until Tuesday for them to get an EV certified technician to work on it. And they didn't have any loaner cars available and instructed me to go across the street where their body shop is to get a rental car from Enterprise Rent-a-car. When I went there, the body shop said the rental cars are closed on Saturday. I had to get a rental car from Dallas, luckily they offered a Lyft ride to the rental. Then by Thursday, they finally figured out the diagnostics and required to replace some of the battery cells that went bad. Luckily they are still under the factory 100,000 miles warranty. But they estimate it may take a month to order the parts. By this time, I'm so annoyed having to pay for my own rental car when I could have a free loaner car if I do the repair at another Nissan dealer, and told them I'm going to tow my car to Lewisville Nissan to fix it. They then found a truck as a loaner car for me instead after I said the tow truck is coming. So at least they did something for a loaner car so I don't have to pay for a rental car for a month while they wait for the parts to come. But their king cab truck sucks gas so bad that I paid $50 a day to drive it, more than the rental cost. And it had issues with warning dash light coming on. So I brought it back and they swap it with a better gas economy loaner car for me finally. I hate trucks and it's so big that it's next to impossible to get out of any parking spot. Luckily, it had rear view cameras and parking sensors to warn me not to back into other cars. So it seems they are trying but swamped with so many repairs that they could keep up with offering standard service that's expected of a Nissan dealer. read more

Zero stars, absolutely terrible service and experience! Avoid the service department at all cost. I had my car towed in for a diagnostic for acceleration problems as well as a squealing sound in the engine. I was told it would be 3-4 days until I had a diagnostic, but it took 6 days. They explained there were no codes and they did an update. When I got into the car the gas was at zero when I'm sure it had several bars on the gauge before towing into the shop. I contacted the service advisor Marvin G. and he replied back stating it's not their responsibility to put gas in the car unless they test drive the car. Wow! I could understand it not being their responsibility, but as a courtesy it would not be asking too much for a company like Nissan to throw a gallon of gas in the car to assure I don't run out of gas, at a minimum let me know it's on empty so I could bring some gas, zero care given. Now I'm in disbelief they didn't even test drive the car since they stated there were no codes stored in the system computer, so apparently they have zero troubleshooting skills/experience and won't take any other steps to troubleshoot the problem. As soon as I left the parking lot my car had both symptoms I had brought it in for, very obvious conditions. So after the service advisor said it's not their responsibility to put gas in the car unless they test drive it, he also said I declined to diagnose the car which is completely false. He asked me if one of the technicians could drive it one hour to their home, keep it overnight and bring it back the next day. I did not feel comfortable with that, and I already had explained to them in great detail what the symptoms were, all they would've had to do is take it for a little test drive around the service department if they wanted to see for themselves. Then he told me no refund and to have a wonderful day. It sounded very condescending and disrespectful. Not one word of, I understand sir, I apologize sir, let's get it taken care of, here's a refund, can you bring it back in, nothing, just basically blamed it on me and said have a wonderful day, the disrespect is astonishing. Then I answered back, asking his title and name, but he never responded, so I ended up just getting it off the paperwork. He claimed the service manager would be giving me a call yesterday, but that never happened either. So I was without a car for six days, had to pay $199 and got no diagnostic, nothing. Basically I paid $199 to be inconvenience for 6 days, paid for the tow and disrespect. I'm guessing if the car doesn't produce a code the technicians there have no idea how to actually troubleshoot. I'm positive the squealing sound is probably a pulley/ belt and something like that would not have a sensor to produce a code, it would require a little bit of effort and troubleshooting. It would also require caring for your customers. Who has $199 to throw out the window nowadays. A huge company like Nissan and they can't even refund me my $199 for failing to diagnose the problem, failing to fix the problem and disrespecting me. Absolutely worthless. They're incompetent and disrespectful. I will be escalating this to the general manager, owner and corporate, to the highest level possible. I have a huge network around here too, and I will be spreading the word as much as possible how horrible this company is. If I was the manager reading this review I would definitely consider firing that service advisor after the way he disrespected me. I'm sure I'm not the only one, he definitely doesn't have the mind control/temperament to be in a customer service position like that. I will not stop until I get my money back and everyone knows how terrible that service advisor, manager and department is. I will be contacting the BBB, Federal Trade Commission and State customer protection agencies as well. read more

Absolutely trash. Andrew sold me a car that was faulty. I bought a brand new 2024 freaking car and it died on me every 2 days!!! This is ridiculous and then when they say I have a warranty but not at every Nissan dealership. I'm asking myself is this real!?!? read more

Recently, I tried to purchase a kicks Niss. It was not front line ready to show and smelled bad. They wanted to charge me 249.00 to clean it with other stuff put on my purchase order already came with the Kicks Niss. I gave them 500.00 to hold the truck the next day I change my mind cuz it triggered my asthma. The refuse to give my money back with No policy refund on my receipt. Finance manger refuse my calls who took the money. My kicks was back on the Cars.com the same week. These sales guys are terrible salesmen. Go to any Nissian in Dallas if you want good service. These guys are selling their Souls and going to Hell taking my money as a Senior Citizen. They still are refusing my calls and still have my money, that was suppose to go toward my Kicks Niss. A vehicle I did not buy. read more

I had my car serviced in May, oil changed and tires rotated. I have had this car for over a year and never had any problems with the tires or hubcaps until I had my tires rotated. All of a sudden I'm driving down the street and i hear my hubcap rolling across the street. i was able to stop and get it. I had someone to put it back on. Then it was gone again, this time I don't know where it came off. I haven't had an accident and again, no problems until I had my tires rotated. Of course I was told it wasn't their problem and there was nothing they could do.. read more

I went looking for a car and it was freezing every sales person look extremely cold I feel sorry for them truly upsetting especially in these weather conditions. I had to leave immediatel. read more

Most of the employees over there have bad attitude. I tried to make a battery warranty valid because it's not working at all and the employee told me that the battery has to be installed at the vehicle but I just told you that it's not working at all I said, his answer was well then you have to towing your car read more

I always receive great customer service when going to see Pansy Freeman, thanks for the service.

Warning! Stay away from Trophy Nissan. The salespeople are scumbags and will attempt to overcharge you on an online discounted car. Having excellent credit means nothing here.I walked.The car was a 2024 model with year close out incentive. The finance guy took back all the incentives and rebates bringing the price over 48K. read more

if I could give 0 stars I would. I was quoted a price to replace my ECM and was told this would fix my car. They replaced the ECM, 03/24/2022 and told me that the car was ready. My car still have THE SAME ISSUE. I had to get towed back to the shop. The communication between me and Danny Slatinsky, Assistant Serivice Manager, was unacceptable. I had to call frequently about the status of my repair. They eventually called me and said replacing the ECM did not fix the problem to supposedly fix the issue after the problem was allegedly fixed before. Their diagnostic test found everything allegedly wrong with the car but the recall & this "electrical issue". I brought my car to the dealership shop because I believed they would be better than just any regular shop, worst mistake ever. I will definitely not be back and will be telling everyone I know not to do business with them. Also, I purchased a battery from them 10/12/2023. It stopped on me twice. I had to have it towed to them the same day. I CALLED DANNY SLATINSKY, ASSISTANT SERVICE MANAGER, ON FRIDAY, 10/13/2023, AND TOLD HIM WANT HAPPEN. HE STATED THAT I HAVE TO HAVE IT TOWED USING MY LAST TRIPLE AAA. Nissan KEPT MY CAR OVERNIGHT JUST FOR A BATTERY. THEY WANT ME TO USE MY LAST TRIPLE AAA TO HAVE IT TOWED TO THEM ON MONDAY, 10/16/2023. Now ECM light is still on but now my engine light is on. I AM SO TIRED DEALING WITH NISSAN AND DANNY STATINSKY BECAUSE IT IS VERY STRESSFUL. I'M EMOTIONALLY AND PHYSICALLY DISABLE AND I'M TIRED OF DEALING WITH DANNY STATINSKY AT TROPHY NISSAN. LINDA BRYANT read more

Bought a 2015 Hyundai (for my daughter) from Trophy Nissa Mesquite used car lot around 130,000 miles. Sales team was great, car was what we expected. No issues. Part of the deal was a 2 year free oil change. This is where the problem is. They scheduled 1st oil change. My daughter shows up and they change oil and the proceed to show her all the problems of the car we just bought from them and why they need to be fixed immediately. My wife thinks she is driving around in a death trap now. This is a 10 year old car with 135k, the issues are minor and didn't require immediate fixing. I realize that the free oil change program is a way to try and get some people to pay for repairs. Fair enough, we get an oil change, they try to get us to fix some stuff we say no thanks, I spend the day telling my wife the car is not a death trap. Next, they set up another appointment 7am this morning. I accept, my daughter drives 45 minutes (full disclosure she was 15 minutes late). They tell her that it is 2 years or 107k miles and that she is over the mileage. Which means she was over the mileage when we bought the car? So the oil change isn't covered. Oh by the way we don't have a filter that fits that car so it will be 3 hours till we can get one. Keep in mind, they set up the appointment knowing what kind of car it is. Why would you not have a filter? My opinion: They didn't think we would pay out for repairs, my daughter is young and they really just didn't want to do a free oil change on an older car. I didn't call the manager, just marking it down as lesson learned. Wasted 90 minutes drive time, realized they are not serious people--they scheduled the appointment but they don't have the proper filter--gave me free oil changes for 2 years that was apparently already void due to the mileage we bought the car at? Just be aware the free oil change is just to get you in to buy other services that have to be done "right away". I imagine if you buy a new car it is fine but a used car you my as well trade the free oil changes for 2 years for 35 bucks because I got one oil change out of it and my wife thinking we bought a death trap. read more

Bought a pre my owned car here. After a couple hours of negotiations about the purchase, the deal was ready to be done. Only to find out the car was already sold. While the sales team did the right thing and gave me a deal on a better car, when I was ready to leave with the car it was filled with trash. The cleaning and detail team only did the exterior, and completely neglected the interior. Trash and dog hair everywhere. read more

Trophy Nissan1 - Auto Repair Near Me - Mesquite, Texas

Beware the dealership uses bait and switch tactics when aggressively offering to purchase used vehicles. Their "offer" was $42,000 for my showroom condition 450 SL. When I called to confirm this was legit, the offer was suddenly $35,000. Don't waste your time here, certainly not when selling. read more

Trophy Nissan1 - Auto Repair Near Me - Mesquite, Texas

I have purchased several Nissan's from Trophy Nissan and received great customer service. If you want an honest salesperson with lots of experience, then you better ask for Ashley C. She is AWESOME!!! I highly recommend that you ask for her specifically.....you will not regret it. Ashley will make the entire process seamless for the customer! Also, Antez is by far the best service advisor ever! read more

How does Trophy Nissan tack on $2500+ worth of useless dealer add-ons get such a high rating?! The dealer told me that the Trophy Protection package has been added to all of their vehicle's for over 48 years. I say they have been gouging customers for over 48 years. $450 for nitrogen (air is free); wheel locks $200 (Trophy Nissan parts dept. $60); door edge guards $400 (I could belabor the point but nuff said)... If Trophy Nissan is unwilling to eat these add-ons, request the invoice price, NOT THE STICKER. If they can't acquiesce, tell them to kick rocks and leave them a 1 star rating. read more

Took my vehicle I bought at this dealership 2 months ago to get a low tire pressure checked out. Made an appointment a few days ago and Im literally still here waiting and my vehicle hasnt even been brought into the garage FOUR HOURS LATER. read more

I appreciate the staff who tried to rectify the service received. Feeling less stressed about my purchase. Thank you.

DO NOT WASTE YOUR TIME HERE! Trophy Nissan makes it perfectly clear that they do not care about their customers or your business if you question any of their vehicle prices. So if your the type of person that pays a elevated MSRP price, wants below fair market trade for your trade-in and believes everything your salesman tells you then your the PERFECT customer for this dealership. Everyone else that wants real customer service and to not get ripped off go to McGavock Nissan in Rockwall read more

Trophy Nissan service department is a huge scam. Took truck in for warranty work in early 21' that was clearly covered by third party warranty company in the warranty paperwork. These guys didn't attempt to reach out to the warranty company to file a claim for the repair. They called me and lied and said the warranty company did not cover the work needed. Pretty sure not much has changed in 2 years. Stay away read more

Do Not Do Business ESPCIALLY WITH CASH Down payment. MY Mothet in law lisa was bought a brand new Nissan rouge from salesman JAMES BROWN took my cash $8000.00 back to FINANCE TO LUIS SUAREZ.. JAMES BROWN conveniently forgets how much money he counted in front of his boss. They said I paid 5000.00 down. I did not get a receipt till the end of the deal when you sign electronically. You know... When they say sign here and keep scrolling and saying sign here again. I trusted them because I have bought 5 or 6 cars from them. BUT NO MORE. STAY AWAYFROM TROPHY NISSAN. THEY HAVE THIEVES WORKING FOR THEM. THEY WILL NOT MAKE IT RIGHT EITHER, I CAN TELL YOU 100%that I gave them 8000.00. You see I sold my old car that I drove off their showroom floor. That's the cash I had with me that day. I counted it before I gave it to James Brown, then James Brown counted 8000.00 with a friend witnessing both of us counting!!!! read more

Took my car to get it serviced and recieved poor communication on the diagnosis of the problem, the shifter was broken during repairs, and the clutch interlocking switch was broken too. read more