These guys are pretty good. In general, the process of buying a car (anywhere) is a negative experience--a lot of these reviewers, especially on Yelp, do not understand that. In comparison to other dealers that aren't Sewell or Tesla (which Tesla doesn't have dealerships, you just buy online and it shows up at your house), Misquite Kia's car-buying experience is honestly pretty solid. For context on my situation, I bought a 2027 Telluride, and I never stepped foot into the Misquite Kia dealership. I'd be willing to bet the other people leaving reviews didn't do it this way. I contacted a few sales reps, negotiated over email and text, and they dropped the vehicle off at my house. Now, if you're doing it this way, the back-and-forth can get a little tricky to manage--especially as you're sending quotes from other dealerships--but the sales reps at Misquite Kia were quick and easy to work with. They were willing to entertain and negotiate with other offers and, most importantly, to accommodate me by dropping the vehicle off at my house. I sure as hell wouldn't be spending an entire day at any dealership, frankly. In summary, if you're thinking about buying a Kia, these people are solid (not incompetent like you may have experienced at some other dealers). You must be willing to negotiate (as you would with any dealer), but if you do it over the air (as I did), the process will go much more smoothly, and you will end up paying a reasonable price for a vehicle. read more

Came in by myself to test drive and shop for a new car. The moment I walked inside : 1. Receptionists did not greet me 2. Whoever was in the office at the time when I went like ( 4 men ) no one came out to the sales floor to greet or assist me. I myself work for a dealership and do NOT stereotype people nor don't lack customer service like this place does. Needless to say I'm gonna stick to other kia dealers when I purchase my new vehicle ! read more

About 5 years later from the time of my original review.. I scheduled my car for the 75,000-mile service package, but I ended up leaving with nothing more than an oil change and a list of recommendations that should have been addressed during the appointment. When I asked why no one discussed these items with me beforehand--so I could approve or decline them--I was given an unsatisfactory response from Kris Thompson who could use a class in customer satisfaction. I also reported a startup hesitation during check-in, which was clearly noted on the intake sheet, yet they didn't even check the starter or alternator. At that point, having already paid for the oil change, I decided it was best to leave disappointed and obviously unheard Needless to say I will not return to southwest/mesquite Kia for ANYTHING read more

I purchased a brand new 2026 Kia Sportage with a matte gray finish from Mesquite Kia on March 7, and this has easily been the worst car-buying experience I've ever had. First issue was with the roof rack system. The window sticker stated the vehicle came with both roof rails and a roof rack. After researching online, roof rails are the pieces that run front to back, while the roof rack system includes crossbars as well. The vehicle only came with roof rails, so I feel that was misleading and false advertising. The dealership had just received the vehicle, so it was delivered to my house on March 9. Because it rained most of that week, I hand washed it in my driveway that Thursday exactly as instructed for matte paint finishes. While drying the vehicle, I noticed multiple flaws in the paint around the front emblem, across the top of the hood, and along the side of the hood where it opens. The affected areas were also sticky, almost like leftover adhesive from the protective transport covering. I immediately contacted my salesperson, who suggested bringing it in so the detail department could try to fix it. That did nothing. Then I was told to schedule with the service department and also contact PermaPlate, which is a paint protection coating the dealership applied. The next week, I brought the vehicle back again. Service took photos and sent them to management. During this same time, my check engine light came on. I mentioned it while they were inspecting the paint, and I was later told the issue involved the "active air flaps" and I'd need yet another appointment. At this point, I had already been back to the dealership 3 weeks in a row. When I returned for the air flap repair, the employee I had been working with was apparently no longer there, nothing had been ordered, and I had to completely start over with another advisor, Bryant. I was eventually told Kia would not take responsibility for the paint flaws and there was nothing they could do. I was then told the air flap part would arrive in a few days and someone would call me. Nobody ever did. I spent an entire week repeatedly calling the service department, parts department, and management, leaving multiple voicemails every day with zero response. I finally had to make an appointment myself through the app and hope the part was even there. On my FOURTH trip to the dealership, the part was finally replaced. Everything seemed okay until FOUR DAYS later when the exact same warning light came back on again. As for the paint issue, PermaPlate denied my claim because the protective coating the dealership applied apparently is NOT supposed to be used on matte paint finishes. That leaves me wondering whether the coating damaged the paint or if it was never applied at all and I paid for something I didn't receive. Buying a brand new vehicle should not involve this many unresolved issues, repeated dealership visits, ignored phone calls, and lack of accountability. Extremely disappointed with both the vehicle preparation and the customer service experience. read more

We were super impressed with both Willie & this dealership overall! It was a very pleasant experience with great follow-up, up front pricing and no pressure like other dealerships. Highly recommend! read more

WARNING: DO NOT BUY FROM KIA MESQUITE I purchased a vehicle from Kia Mesquite that was represented as structurally sound and accident-free. However, shortly after taking possession, I discovered SEVERE, obvious frame damage--the kind of damage that should have totaled the car and made it completely unsafe to drive. Their own technician missed (or ignored) it, yet somehow noticed a faulty seat roller. The damage was visible without any disassembly and confirmed by an independent shop. The dealership knowingly violated the Texas Deceptive Trade Practices Act (DTPA) by selling a car that was clearly unsafe, misrepresented, and of significantly lower value than what I paid. A CARFAX report they provided conveniently showed no wrecks, yet the frame tells a very different story. When I brought this to their attention, General Manager Wiley Jackson offered zero acceptable resolution. Instead of making it right, he attempted to upsell me a more expensive vehicle--as if I should reward them for deception with more of my money. Even worse, Mr. Jackson unilaterally voided my purchase contract without my knowledge or consent, effectively breaching our agreement and leaving me in limbo. When I asked for the dealership's legal counsel contact information, he outright refused to provide it and ceased all communication. This experience has cost me time, money, lost wages, and serious stress, all because Kia Mesquite chose to put profit over safety, honesty, and basic ethics. If you value your money, your safety, and your sanity--stay far away from this dealership. Their conduct has been deceptive, negligent, and utterly unprofessional. I'm now pursuing legal action and reporting them to the Texas Attorney General, the Texas DMV, and the Better Business Bureau. read more

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Emiliano is always so helpful and such a joy to work with. I was so unsure about the car buying process and he was so patient and explained everything to me. He worked to get me a great deal and i left the same day with a brand new car. Thanks so much to everyone at this dealership! read more

Purchased a brand new K4 from this dealership. All I can say is 5 stars. I worked with Christopher and he took care of me from trading in my old car to making sure I got the car I wanted. I would recommend Mesquite Kia and of course Chris to anyone who needs a new car. They are very welcoming and have a nice new building! read more

Sale based off of lies We agreed to buy this Honda only after being told we would be receiving two keys. I even said I wasn't signing if we didn't get that second key, and Eli told us they had it and could come back to pick it up since the key department was already closed. Instead, we were given one off-brand replacement key with a weak signal and no remote start, not the original OEM key. When we went back to ask about the second key, the front desk told us, "We never give two sets of keys on used cars," which completely contradicts what we were told during the sale. In text messages, Eli said he was trying to get management approval for the second key and the floor mats and later said both were denied, even mentioning the previous owner was supposed to return the key, another contradiction to their story of having it in their possession. On top of that, before signing we pointed out a tear in the interior flooring and were told it would be taken care of, and that hasn't been addressed either. At this point it just feels like things that were discussed before signing suddenly changed after the deal was done, and we just continue to get a runaround. Update: It's been 4 weeks since I made and posted this review on Google, and they have yet to reach out or do anything about it. read more

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I brought my car in for warranty service on a passenger seatbelt sensor--a minor issue that shouldn't take more than an hour to fix. I dropped it off Saturday morning and was told they were busy, but it would be diagnosed by Monday and ready no later than Friday (with a hint it could be done by Wednesday). They never called with an update. I had to chase them down on Tuesday and Wednesday, only to find out they hadn't even touched it. By Friday afternoon--six days later--the car still hadn't even been diagnosed. When I finally went to pick up my unrepaired car so I wouldn't have to keep relying on Ubers to get to work, no one offered a single apology or a courtesy loaner. Instead, they just gave me back the car and said "you are taking it before the diagnosis was done." They clearly don't care that people rely on their primary vehicles to commute every day. In short: avoid this service department unless you have a spare car or money to burn on rideshares. They overpromise, underdeliver, and lack basic customer service. read more

ASK FOR JOHNATHAN!!! Johnathan was very knowledgeable and respectful, answered all questions in regards to vehicle and personal needs needed to feel comfortable to make purchase. read more

I had a great experience at Southwest Kia of Mesquite, and I can't say enough good things about my salesman, Johnathan Payne. From start to finish, Johnathan was professional, knowledgeable, and genuinely helpful. He made the entire car-buying process smooth and stress-free, answered all my questions, and made sure I was comfortable every step of the way. He did an excellent job helping me get into my Kia Rio, and I couldn't be happier with my purchase. If you're looking for a dealership that treats you right and a salesman who actually listens and delivers, ask for Johnathan Payne. Highly recommend! read more

The service is great, they always take care of me. I will always go to Mesquite kia. read more

Sales mgr. tried to lowball my trade (below low book value-do your research folks),finally arranged a deal(after 5 hours at this dealership) no after sale emails thanking me for my business ( I got a thank you from their sister store's General Manager-Bryan Hall-just for looking at his dealership!) I would do business with Frisco Kia and Bryan Hall,but not going back to mesquite Kia(although the one bright spot here was the finance lady was wonderful to deal with!) read more

I paid 31850 dollars for a new KiaK5 8/17/2024. Sept 13 I see the sidewall bubble. This car is all of 3 weeks old. The service manager tells me I wrecked and I damaged the tire, and it is 35 dollars and a 2 hour wait to get a tech to weigh in on it. The tire has no cuts or pinch damage. Southwest Kia service in mesquite is angry, overworked , probably not paid enough, and the last thing they want to do is make it right for the guy who just financed a 30,000 dollar car with them. I like Kia, I love the car. But I will never ever recommend Southwest Kia on Oates service. They are just terrible and insulting. read more

Mesquite Kia - Defective Kia K5 tire. - Car Dealers Near Me - Mesquite, Texas

Breashaun was a professional the entire process and has taken care of many referrals we have sent him. If you need a vehicle do NOT buy from anyone but him! read more

If this review were only about my salesman Willie, it would be an easy 5 stars. Willie was professional, honest, patient, and actually cared about making the deal work for me. He communicated clearly, never pressured me, and did everything a great car salesman should do. If you're coming here, ask for Willie!! read more

For many years I have purchased vehicles from one salesman and one alone his name was Willie Porter. Im the type of person that once I trust that person I never use anyone else and with Willie he made it super easy and understandable when purchasing my Sorento. He was knowledgeable of the vehicle as well as polite and pleasant. My experience with him as my salesman was one that will never be topped. The other person that was amazing during the whole process was Kelvin Peoples in Finance he helped my paperwork go by so smooth and fast it was not like before where I sat there for hours just to purchase 1 car which I love. These two were just astonishing in there work and I would highly recommend if you are wanting a great salesman to ask for Willie Porter and a great finance manager ask for Kelvin Peoples. ​ read more

Great location in Mesquite. It's a little hard getting to due to the construction but besides that they have a very large selection of Kia vehicles to choose from. My salesman was Jerry Tonubbee (214-537-9618). He was great start to finish. He answered all of my questions and if he wasn't sure he got right back with me on it. I got the Kia Sorento SX Prestige and it has everything that I want on the car. Jerry went over the car with me to make sure that I understood what was working with and the experience overall was fantastic. I would highly recommend this location read more

Mesquite Kia - Car Dealers Near Me - Mesquite, Texas

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Horrible Experience -- Very Unorganized We made an appointment two weeks in advance and even cleared our schedule for that day. When we arrived, they claimed there was nothing on the schedule -- even after we showed them our confirmation. The three ladies at the front desk were just sitting around, joking and eating snacks while we waited about 20 minutes. Then Chris Thompson came out and told us we weren't in the system and that it would be a long wait. This was extremely frustrating and unprofessional. We had taken time off for this appointment, and it felt like they didn't care at all about helping their customers. read more

I went to Mesquite Kia for the voluntary recall upgrade (for my KIA 2020 Optima); namely, the Kia Theft Deterrent Ignition Cylinder Protector & Decal Installation, which was mostly completed in about two hours. However, the technician failed to put the new stickers on the windows, which was required. (My advisor said she would mail them to me. Do not forget to check this as the stickers show that a change was made to the ignition! This is versus the year earlier upgrade of the engine itself. So there is a difference in the stickers that would need to be communicated to potential thieves!) The only other thing I can't comment on right now is the date on all the tires. KIA said that the dates would be similar since they sell so many tires, so I will be checking that later. Getting close dates is important according to everything I've read. You can expect dissimilar dates if you go to Discount Tires, but here that should not be the case. read more

I am very frustrated. I made an appointment, told them what I needed, and when I got here they said minimum 15 days for the diagnostic to be done. They never said a word about that before! Also, no loaner cars! Worst customer service ever! read more

My mom went in to purchase her very first new to her car. When we arrived we were told they would take care of all of the issues with the car before we drove off with it. We asked for a loaner until her car was ready and they said no but we can drive the car we are trading in. Once everything was signed, we realized the items promised the dealership was going "to take care of for us" were actually charged on top of the amount of the car. When I was told the car was ready to pick up we went and inspected the car. The new front bumper they placed on the car didn't even match (the "new" bumper was sand and the car is dark silver) and the sales person kept trying to get her to drive it off the lot. So I fought it having to get the manager involved, especially since we actually paid for it at this point to be correct. We bought the car February 1st, 2025 and they have allowed the paper tag to expire twice now and it is currently expired as of May 15th. I have called them 3 times in the last week each time being promised the new paper tag is in the mail but they have complained they don't want to pay the fines so I doubt they have gotten anything done at this point. They have now told us that they didn't do their due diligence when purchasing the car from the previous owner and the previous owner had a lien on the car so they aren't able to get the title until the previous owner pays up. Please do not go here. It is the worst place filled with empty promised and deceptive business practices. read more

Mauricio, I don't appreciate you get on here acting like you done everything possible to make shit right with me cause you didn't, please don't get on here trying to make yourself look good, like you want all out for me, because that's a lie and yeah the car was " As Is" but if you knew something was going on with the vehicle then y'all shouldn't sold the vehicle to no one, at all for the person to put money into the vehicle day one. That's crazy shit man. You don't care how I feel about jack shit dude so don't act like it. That's your job to do that, but if you had a conscious, you wouldn't let people do your family members like that. Like I said that's the name of the game. I don't care how much you say someone looked at that car, it didn't happen, he may have driven it but that's it. read more

Needed a part for my Kia soul, I looked it up on their website before I went to check the price. Thank GOD I did, the part was $12.50 online, the tried to charge me $30 for it when I went in. That is what this dealership does, screws it's customers every which way they can. It has gone to hell since Southwest sold out read more

This dealership is a joke. They broke my door during a car wash and refused to repair it. The service technician Myra stated that because it was a wear and tear item they would not replace it. I've been getting my oil changes and maintenance done here for years before they changed from Southwest Kia Mesquite. I will not be back and I would not recommend them. read more

After struggle with figuring out my cars issues and taking a while to get my car back, Joel my tech, was super communicative and helpful, and passed me along to Daniel Stimson, one of the service managers, who provided first class service and communication. The right way to run a business is when you mess up, you make it right and that's what I experienced with Joel and Daniel read more

SALES REVIEW: I had a great experience working with Levi at this location. He was very nice, explained everything very well. It did take a while to get the car ready but it was fresh off the truck and still wrapped in plastic. The sales manager came by and apologized for the delay. The cars are a great quality for a fair price. read more

I definitely watch this place with a close eye, after going here for a few years. I just went in for a tire rotation, oil change, and multi-point inspection last week. I always mark my back tires with chalk, so I can check myself that my tires have been rotated. I've learned this lesson the hard way, as a couple years ago, I was charged for a tire rotation, and my tires had in fact NOT been rotated. This happened for the SECOND time last week, as only the driver's side tires had been rotated. Also, I went to get my car inspected today, and it was noted that my coolant was very low. How did Kia miss this, if I just had a "multi-point" inspection last week lol?? I think I've finally had enough of this place. read more

On more than one platform the message from the dealer was received. I have sent two emails to open the conversation, and I've been ghosted each time. Insincere apparently in their desire to find a resolution. I again recommend steering clear. My original post: I do not recommend this dealership. Went over on Friday to test and inspect a Cadillac SRX. The sales person was lethargic, disinterested, and not interested in me seeing the car. I was unable to check everything from the advertisement. When I was contacted by the next sales person, Willie Porter, I was told the car was in good shape and a deal could be reached. I barely left the parking lot when the level of dishonesty became apparent. A malfunctioning lift gate, a touch screen that doesn't respond, and a center console that was taped closed to pretend it would latch. All in all, I can repair the car myself with several hours and some parts, but the fact they never disclosed these issues and pushed it solely on me in their responses is proof positive that cars they sale should be avoided. Plenty of great options. Pick one of them. read more

I did a review about Southwest Kia Mesquite and the sales manager Mauricio Peña said to contact him, so I did and I never heard anything back from him. read more

What started as an extremely frustrating and insulting experience with Joel, was able to be turned around with the help of a different advisor, Desmond. read more

Let me tell y'all WILLIE PORTER THE SECOND is the BEST sales man ever. Sold my mom her first brand new car. I am so grateful and satisfied with our experience. Willie gave us EXACTLY what we wanted and stood on his word. May God bless this man forever. xoxo read more

Never going back, service is horrible, no car loaners are available and ur left with no transportation if they keep ur car longer than a day. Service issues are never fully resolved. Dealership cares more about making money than helping their customers. Save your time and energy and go somewhere else. read more

If I could give zero stars I would. Not sure what changed from many moons ago but the service is not the same. The last few times I have taken my vehicle they don't fully fix the problem, they do a quick fix and I'm back to the same issue months later. They have kept my car for months with no option to have a loaner and I was left with zero transportation, I was charged 3 times for a diagnostics because they couldn't figure it out why my cars traction control light was on. They never serviced my vehicle properly or advised me if I needed engine service and I ended up stranded in Oklahoma because my sparkplug went out. I have purchased 3 vehicles and didn't experience poor service until my 3rd in the last 4 years. I won't be returning to service my car at this dealership and I advise u don't either. They only care about overcharging you and not fixing the problem permanently. read more

#MesquiteKia #KiaAmerica Lemon car, Liar Salesmen: April 2024, I purchased a 2020 Kia Optima EX premium with 20,000 miles from Mesquite Kia on Oates Drive. Two days after taking possession of the car, it died in an intersection. I immediately called the dealership the next morning. Steve stated he would pick up the car and "unwind the deal." Yet when I followed up with him via email, he denied having offered to unwind the deal. Mesquite Kia then held the car for four days to "run diagnostics." When they returned my car, they had driven it 300 miles WITHOUT MY CONSENT and returned a previously full tank of gas ON EMPTY. They claimed there was nothing wrong with the car and refused to take it back. Since then, it has spent the equivalent of SEVEN MONTHS in another Kia dealership's repair shop, undergoing numerous repairs that never fully fix the car. Additionally, that dealership stated Mesquite Kia doesn't have the setup to run diagnostics on vehicles. Its transmission was replaced and it's had several "repairs" of the electrical panel, yet continues to malfunction. I have also spent this entire duration repeatedly asking Kia as a company to buy back the car. Only at the beginning of December did anyone at the company tell me Kia has an arbitration process exactly for this request. Meanwhile, the car is back at the other Kia dealership, yet again awaiting repair. Before Mesquite Kia, I had been a happy, repeat customer of Kia. Whatever you do, don't go to Mesquite Kia and don't buy from Steve. Kia as a company or Mesquite Kia - do the LONG OVERDUE right thing and buy back the car. Full refund. read more

Jeremiah Garvin in Sales Steve Martin in Used Car Sales Manager Kevin Peoples in Finance. I want to compliment all three and tell them the "Spoon-man" said howdy. THEY are great! read more

LaShay did an amazing job! We recently went to look at a car on their lit and had scheduled an appointment with LaShay. She was patient and understanding through the whole process. She not once tried to pressure us and even remained friendly and helpful through our negotiation with the guy who was offering us trade in. A few days after the purchase we had questions about the car, and she took the time to meet with us and help us again. I would highly recommend you look her up, if you are in the market for a car. read more

We ended up buying here, because the right car came along, not because of the salesman we worked with. In fact, I was sorry we could not have purchased the car from somewhere that treated us better. The salesman insulted my friend a number of times with snide comments and unserious answers to earnest questions. Like others, he tried to sell her additional things she did not need, at a significant markup. That was after first trying to get her to finance a more expensive car than she had budgeted for on our previous visit. On the way to the car after we were done, he walked us out of the showroom and acted as if he was going to hold the door for for my friend, but he wasn't paying attention. He let go of door after she began walking though it, and it hit her in face. I don't even think he ever realized what happened. If I were unfamiliar with buying a car at a dealership, or if English were my second language, I would highly recommend taking someone experienced along after first researching what similar models are selling for. read more

My car was broken into and the ignition and back window were damaged...I had the car towed in on September 16th. It is now October 28th and the car has still not been touched. I understand that parts are back-ordered...I get that. There is nothing they can do about that. However, I have not been able to get through to the Service Department at all. The last update I got, I had to drive down there and find the tech in charge of my car. They don't answer texts, emails or phone calls. My insurance company needs an update so they can extend my rental and have left numerous messages that they do not respond to either. I'm about to have my car towed to another shop just so I can get regular updates. read more