Excellent service dept. Great service writer. Told me what was done and suggested what may be needed. Thank you

Just purchased our first brand new car off of a lot! Tanner made the process easy and took care of us the whole way. He worked hard to get us the exact deal we wanted that would align with our plans and goals. We are beyond satisfied!! read more

Quick service, great communication and proper recommendations. After 1 bad experience this service department really has turned around and become my go-to for my vehicle read more

Cam Henderson took great car of us!!! He got us in and out in a brand new car with only 25 miles on it. He made sure we were walking out with a car! read more

my experience was superb! By far the best, smoothes, pressure-free experience I have ever had with a dealership or anything sales relate. Lamonte and the finance manager are unmatched!!! read more

I came to this dealership after being misled by Tawnny on TikTok, who claimed she could help people get into a new car, but instead I was given the runaround from 2 PM until 9 PM before finally leaving. At the time of sale, I was clearly promised 3 years of maintenance services and additional "perks," which were even written down for me, yet the dealership is now denying those promises and refusing to be helpful in any way. I was also promised a callback on Saturday that never happened. This entire experience has been misleading, unprofessional, and unacceptable, and it seriously raises concerns about how this dealership does business. read more

Clay Cooley Hyundai Mesquite - Car Dealers Near Me - Mesquite, Texas

Easy appointment set up. Clean waiting area. Real time update on where your car is at.

BEWARE FALSE ADVERTISING! 90 days no payment and return/exchange for 7 days are false. If you live over 1 hour, but less than 2 hours away from their dealership, they will not mail your new vehicle's registration sticker. I had to drive 72 miles one way just to pick up the registration sticker. Too cheap to spend a couple of dollars to mail it to me. read more

I had a very unprofessional and concerning experience with this dealership, specifically with a salesperson named Alex. From the beginning, I was clear that I take my credit seriously and did not authorize unnecessary hard inquiries. I explicitly stated multiple times and in writing which lenders I authorized (Credit Acceptance, American Credit Acceptance, and Hyundai subprime only) and which lenders I did not authorize due to prior denials. Despite this, a hard inquiry was placed without my clear consent, and afterward communication completely stalled. I followed up several times over multiple days, including calls where I was placed on hold and never called back. At one point, when I attempted to record a call for documentation purposes after hours of waiting, the call was abruptly disconnected. I also informed Alex in advance that my credit was temporarily frozen and that I needed to speak by phone before any further submissions. Which led to denial automatically .That request was ignored. The lack of transparency, follow-up, and respect for consumer consent was extremely disappointing. Very important, had he contacted me on Wednesday or actually called back on Thursday, we would have had a legitimate answer. Instead I was left with one unnecessary hard inquiry. Communication in situations involving credit is extremely important. If a dealership cannot clearly communicate, follow consumer authorization, or return calls in a timely manner, that is a serious issue, especially when credit reports are involved. I would not recommend this location to anyone who values their credit or expects professional handling of a financing process.I want to make it clear that if this matter is not handled appropriately, I will be escalating it by filing a complaint with the Better Business Bureau, the Consumer Financial Protection Bureau, and submitting a report to the Federal Trade Commission. I am still willing to work with your dealership to resolve this issue professionally, but I expect a full review and proper handling of my credit and application. read more

Horrible customer service got what I thought was a really nice young man. I filled out the application sent him all the information got to the dealership, had me sitting at his desk. For over two hours and called me back. I had to go out and ask him for the outside talking to two young I guess he forgot I was at his desk. I do understand I have challenged credit however I'm still a person. I'm still a customer and I think Clay Cooley Nissan for my purchase. It was great but this dealership in Mesquite a lot of young people working just needs help training a customer service and is everything. read more

Extremely dishonest dealership and sale agents who work here. I bought a car from this dealership last year and never left a review, I've spent months researching how to legally get out of my contract and sue the them for dishonest practices. Taylor was my agent at the time and she was very sweet and we were all under the impression that I was co-signing on a vehicle for my sister but they listed me as the primary buyer. Better believe once all my research is completed I will pursue legal action against this dealership but in the meantime please don't "co-sign" on a vehicle at Clay Cooley as they will make you the buyer just to make a sale read more

I had a frustrating experience when I arrived to pick up my registration sticker for the car I purchased a couple of months ago. The front desk was unwelcoming, and I wasn't offered any assistance. I arrived at the dealership around 5:30 p.m., and there was no one at the reception desk. Several salespeople asked if I had been helped, and when I told them I was there for my registration sticker, they said the receptionist would be back shortly. I waited at least 10 minutes before a girl with black hair came inside from outside and finally assisted me. By that point, the experience already felt uncomfortable and unprofessional. Communication could have been much better, and overall, this was very disappointing. First impressions matter, and customer service needs serious improvement. read more

DC was a super helpful salesman, the rest of the team made everything seamless. They answered all my questions and really worked with us on our budget! read more

I received a letter from the dealership stating that they were looking to buy back my 2017 Santa Fe and they offered a price and even an additional amount beyond KBB. What was confusing was it said that with their incentives I could "upgrade to the new vehicle of your choice for less than your current Hyundai Santa Fe." In trying to understand what that meant I talked to 2 people who said they agreed the letter was confusing. They meant that, depending on what i bought, I could possibly get a new vehicle for less than what I paid for my car originally. I was disappointed with the dealership for sending a letter that was very misleading to me. read more

I came here on an appointment at 7:30am on a Saturday. They have people coming in 10 minutes earlier to setup up shop. I came here for the free oil change and multi-point inspection. After reading some of the reviews here, I was worried that this oil change was going to take quite some time, but they proved me wrong. They got my information really quickly but did not give me the paper work of what kind of work they were doing. I was a little worried they might do something I did not approve of and charge me, but they did not. The oil change and inspection took around 90 minutes to do which is not too bad as that is what it usually takes for most dealerships to get done with the car on. I did not have to wait too long. read more

If I could give zero stars, I would. My niece recently went to Clay Cooley Hyundai for a service appointment to replace a flat tire on her brand-new 2024 Santa Fe SEL. While she was waiting, a salesman named Jermaine Brown approached her with the typical "What if I can get you into a 2025 model?" sales pitch. Things quickly went downhill from there. She entertained the idea, and they ran some numbers. However, Jermaine only provided a monthly payment figure without offering a full breakdown of costs. It took 40 minutes for him to finally provide a detailed pricing sheet, which revealed that they lowballed her trade-in value. On top of that, three different people tried to pressure her into closing the deal, talking in circles, and even asking, "Where else are you going to get a better deal?" When I reviewed the numbers, they were nowhere near what she wanted. She decided to walk away, but that's when Jermaine's unprofessionalism shined. He began bashing me, claiming I didn't know what I was talking about and boasting about how much money he makes as the "top salesman" at the dealership--as if that was supposed to convince her to buy the car. The most shocking part was when Jermaine suggested she return her 2024 Santa Fe to the bank--a car she's only had for three months--and "start over" with the 2025 Limited. Not only is this terrible financial advice, but it's also completely unethical. Why would anyone suggest something that would ruin her credit and set her back financially for years, all for the sake of making a sale? To make matters worse, they lied about the numbers repeatedly. The manager, Elvis, claimed she'd receive $28,000 for her trade, but the final sheet showed only $27,000--and he tried to justify it with "tax credits." They also lied about available rebates, saying there weren't any, even though the car had $3,000 in rebates. This dealership embodies everything wrong with car sales--lies, manipulation, and zero integrity. Shame on Jermaine Brown and Elvis for their tactics. I'm not upset because she didn't get the numbers she wanted; I understand how sales work. I'm furious because of the lack of professionalism, ethics, and respect. Avoid Clay Cooley Hyundai at all costs. They'll lie, cheat, and pressure you just to make a sale. read more

Clay Cooley Hyundai Mesquite - This is Jermaine Brown the salesman who lied about everything. Advise her to give her car back to the bank. - Car Dealers Near Me - Mesquite, Texas

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Avoid This Dealership! This has been one of the worst customer service experiences I've ever had. It took them over 45 days to pay off my trade-in, and that was only because I kept calling and pushing them--otherwise, I'm not sure it ever would've happened. I was even told the payoff was already taken care of, but that was a lie. Now it's been 2 months, and my paper tags are expiring. Instead of fixing their delays, they told me to go to the DMV and pay out of pocket for a 30-day paper tag extension. Completely unacceptable. If you value your time and sanity, don't waste it at this dealership. They don't return calls, they don't follow through, and they definitely don't care about their customers once the sale is made. read more

I had put a 1600 down payment for a car and it's been over 20 days and I haven't gotten my refund back!!! BASSAM TOLD ME IT WAS MY BANKS FAULT AND I CALLED MY BANK AND MY BANK SAYS THERES NO PROOF! I have been doing the runaround with this company. All I want is my money back. read more

Very knowledgeable and accommodating. Kept me updated on repairs. Friendly, quick Check out, washed the car

They routinely attempt to add ridiculous markups like $1895 for window tint and $1995 on top of the price of the car for "MotorTrend Certification", which is nothing more than validation that the car meets a set of standards that every vehicle should already meet. Scam artists. read more

I have always had friendly people to help and want to accommodate me. The service is a little slower than I would like. But over all every one is professional. read more

Fast and great service. Had my routine maintenance completed on my 2025 Hyundai Venue.

The whole process was smooth. Service advisor Ricky Gutierrez went above and beyond. Give that man a raise!

Great, friendly employees, very helpful to all questions I had, recommended to my family and friends

this place is very unprofessional they treat their employees poorly , that should've been our first and last flag to not make business with these people. Not only did they promise us our jeep badges be returned to us . they didn't keep that promise , we had paperplates that expired and promised us they would take care of the permanent plates . Will never hear back from them unless you call them, I told them about if the cops pulled me over they'd pay for the damn ticket ! I just got stoped today . So there's another bill I'll be sending them. Please do yourself a favor and don't shop here ... just keep driving your moms car to the next dealership. read more

Zee my sales person always worked to take care of me when purchasing my new car. Everyone was always very friendly when I was there. I had leather installed on my seats and they gave me a nice loaner car. They really put forth the effort. If you are shopping around put them on your list. read more

Bought a brand new sonata n line , I came in after work and all my clothes were dirty since I work in the docks , I went to get my free gas fill up , when I got there in the front desk , the girl started smirking at me as well as the salespeople , my salesman Gabe didn't even offer me not even a water , nobody wanted to talk to me , and mind you it wasn't busy , just the staff chit chatting instead of helping the people who actually bought a car. I felt ignore due to my looks , but guess what , I had the best car in the lot at Hyundai and this is how they attend there existing customers , you guys at the dealer deserve zero stars at all bc they were judging me by my looks read more

Service department a total nightmare. My car was there for 6 months. I paid a total of 5000 to get my car fix only to drive it less than 2 days and found I had a leaking fuel pump. I specifically asked about the gas smell and was told it was just residue.... I also paid them 2700 for my brakes and I had no brake pads at all and rotors were shot. Total Nightmare. I would RUN from that place. read more

This is the 2nd Clay Cooley dealership I've dealt with whose service was absolutely horrible. I took my car to their dealership in Mesquite to check my vehicle for one thing. They couldn't find anything wrong with it. I picked my vehicle up and my back brakes was grinding. Something totally different from what I took my vehicle in to be serviced for. I called the dealership a spoke to the service department assistant who had no Idea what happened to my vehicle. My brakes wasn't grinding when I dropped my vehicle off to them. I will never trust this company again. Untrustworthy Buyer/ consumer beware read more

I tell you I have tired to be patient with Mesquite Hyundai on fixing my car and still nothing , they replaced parts but it's still something going on , the damn car just not still bouncing for nothing. Then you tell them and they tell you they don't know what else to do. What you there for then cause you're not helping me or this damn car for that matter. I rated them and gave them a one star because they hadn't done anything to my car but I'm supposed to give you five stars, I wish the hell I would . If I could give you nothing that's what you would get. Y'all go out if your way for who you want to and some of us get treated like shit. But it ain't a day in this world that I'll let you treat me like shit. I can't ever get Mr Clay Cooley on the phone that's who I need to talk to , but then I don't know if I talk to him something would be done. But what should've happened if y'all new this car had problems you shouldn't have sold it to someone, and I understand new car things go bad at no fault of my own I can't enjoy the car, but in order to get another car y'all want me to put down money 3000 dollars I wish I would , not fair to me at all. read more

Even though we ultimately purchased our new Santa Fe Hybrid elsewhere, we were so pleased with working with Wendell. He is very professional, knowledgeable, upbeat, and you can tell he truly believes in the product he sells. The lacking star in my review is for the add-ons to the pricing the dealership charges and will not remove. We were able to get into the same vehicle at another local dealer the same day for several thousand less. (The features they offer at Clay Cooley are fine for some I am sure but they do not serve use in many ways. The savings at this time was more important.) The add-one offered are shown in the photos. Again, nothing against the dealership but these were just not a 'deal maker' for us. read more

Clay Cooley Hyundai Mesquite - Car Dealers Near Me - Mesquite, Texas

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I had an absolutely terrible experience with Clay Cooley of Mesquite's service department. Their customer service was non-existent and I was left completely in the dark about the status of my car and what I scheduled to be done (oil change) wasn't done within the 5 hours they had my car. After waiting for weeks for a loaner car that was supposed to be included with my Genesis purchase, I finally scheduled an oil change and recall appointment in which my husband had to drive me to and from both ways because nobody could ever tell me when a valet service appointment would be available and my car was overdue at that point per its alerts. (Don't trust them if they say they will call you back, add you to a list, etc.) I had to call several times throughout the day to ask for an update, and when I finally received a text from the service advisor, it was only to tell me that my car was being washed and would be ready in 10 minutes. When I arrived, I was shocked to find out that they had only done the recalls and not the service I had scheduled. The service advisor even argued with me about my car needing an oil change, despite the fact that my car was telling me it was overdue for one and the sticker they put on my windshield is past the mileage and date for needing service. Overall, I was extremely disappointed with the service department at Clay Cooley of Mesquite. Their lack of communication and disregard for my time and needs as a customer was unacceptable. I would not recommend their service department to anyone and I would not recommend buying a Genesis if you are looking for the level of customer service and quality of car they advertise coming with that brand, you get the exact same as their cheapest Hyundai cars. read more

Shoutout to Christiana Jansen for closing the deal on my new ride this past Saturday 04/30/2022. Christiana exemplified patience and knew exactly what I was seeking and was so personable. When I arrived to the dealer I knew I wanted a Tucson Limited with all wheel drive but was getting the run around from several dealers in the DFW metroplex. She took the time to scour her lot and find me the exact trim and luckily had a vehicle in her stock with all wheel drive. She showed me all the cool features that the new car comes with and allowed me to think about my decision before signed the dotted line. I also appreciate finance windmilling for me and being transparent and telling me the upfront fees associated with the purchase. I love my new car . If you get a chance to visit Clay Cooley Hyundai in Mesquite definitely work with her because she will advocate for you! read more

Clay Cooley Hyundai Mesquite - Car Dealers Near Me - Mesquite, Texas

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It was an absolute pleasure working with Adriano and the team at Clay Cooley Hyundai. Adriano was eager to help me find the perfect vehicle, explained all the features of the Santa Cruz, and detailed the steps/process of buying the vehicle. I had a lot of questions, and he answered all of them with so much patience. In addition, the finance team was great too! They answered all my questions and made me feel like my purchase was secure with a reputable team. Even after buying the vehicle, Adriano checked in to ensure I was happy with the purchase. The customer service here was superb, and I would recommend it to friends in the Dallas area. read more

Clay Cooley Hyundai Mesquite - Car Dealers Near Me - Mesquite, Texas

BEWARE - Once you negotiate a price on the vehicle they will present you with an offer sheet detailing the cost of the vehicle along with all the other taxes and fees that you will pay. There is also a monthly payment amount. One would expect that the monthly amount is for the total amount that you are agreeing to on the offer sheet. IT IS NOT!! After you sign the offer, you go to finance where they print out all of the actual documents. I discovered that the monthly price on the offer sheet included $3,257.77 in charges (interest higher than agreed, service plans, warranties, etc.) above and beyond the agreed upon price on the offer sheet. Because the monthly payment amount is the same as what was on the offer sheet, you never realize that you are paying for more than what was agreed. read more

Clay Cooley Hyundai Mesquite - ACTUAL OFFER SHEET. If you do the calculation, the monthly payment they present on the form is almost $80 per month too high. - Car Dealers Near Me - Mesquite, Texas

The very WORST SERVICE DEPARTMENT EVER!! They are basically holding my car hostage. They have had it for 33 days with almost zero communication and when you finally do get someone on the phone they lie. Work has been completely approved by warranty company yet they still have not even started the repairs. Lied and told us they were waiting on parts, that the warranty company was not responding , that half the work was already done and then most recently that no work has been started read more

Amazing experience! My second Hyundai & I'll never go to another dealership after how well I was treated here. Definitely ask for Tori Nhan - she's no pressure & delivers an amazing buying experience. #WomenSupportingWomen read more

Clay Cooley Hyundai Mesquite - Car Dealers Near Me - Mesquite, Texas

Do not bring your car to be "serviced " at this location. Zero customer communication . They do not care . we brought our car in .. 4 days later and several calls reaching out to them and nothing no response ! Until I emailed through corporate I heard back from them and they had no clue where my car was ! Took them hours to locate my car . It came back dirty and unserviced . Worst experience ever Read other reviews you will notice a similar experience! Save your time and sanity stay far away from here ! read more

If I could give negative stars to this place I would. This place has by cowardly leadership at best that starts at the very top by the clown who runs this joint. They are terrible at returning calls, the millenial "sales people" who work at this place are terrible and all they want to do is communicate through text instead of in person or on the p[hone like normal people. Will not ever be back and or recommend. Bought a car from these clowns a few weeks back and have yet to receive any paperwork relating to the sale and just found out yesterday who in the hell actually financed my car and haven't even received any info on when payments are due or anything. Such a terribly run facility and joke of a staff. read more

They will sale you anything under the sun, but won't care about fixing an issue fr. Wish they had a better service department and sales reps who didn't lie about anything. Wish I could do zero stars honestly read more