I dropped my amplifier there with in 2 weeks it was done. I used it this weekend and it performed like new

AVOID AT ALL COSTS. Unreasonable resistance to communication. and after all said and done, a Failure to deliver quality repairs. The Amp went IN to their service with the issue of "not loud enough, and it should be louder as it's 50 watts" The Amp came BACK sounding like a sputtering MESS of noise and "splat" tone. I got tired of arguing with them.....they have no professionalism, and no pride in their work. I can only assume their backline service and rentals is where all their money comes from as I can't imagine they have repeat customers on the repair side. i don't know what the hell this person did to my amp....but they certainly insisted on getting paid to have done it. Obviously I'm going to dispute the credit card charges and let their staff sort it out. NOTE they lost out on MANY MANY repair projects I might have brought them. I dropped off this one 90's amp as a "test run" to see if they could handle some serious repair work on 60's and 50's gear I have in the racks. they ruined their reputation as for as I am concerned. read more

Went here because my Crate 50W tube amp was exuding a smell and just wanted to make sure it would not start a fire. I left my $50 mandatory, non refundable deposit and they also went on to charge me about $100 saying it needed tube work. I've been playing guitar since 1998. I am no ignorant fool. Not only did they obviously take my deposit, per their policy, but they either did tube work that did not need to be done and charged me or did nothing at all and charged me. The amp is performing just as well as it was before I took it to this establishment. I will never use Triple S again. read more

Since 1978 I have used Triple S none better if you want it right.. Yamaha Certified... The wait is only because everyone uses them for their expertise. usually 2 weeks before it can even hit the bench. If you want it done right None Better ! read more

If I could leave zero stars, I would. Terrible customer service. Terrible Client communication. They are unnecessarily condescending and their techs don't seem to be knowledgeable. I sent a controller in for a repair, to simply fix a malfunctioning pad, in Sep 23, it is now January 24 and they claim to "still be waiting on parts". I called and asked for a call back to get an estimated time on the arrival of the repair parts and received none. This place is a waste of time and you would be better off sending your equipment for repair elsewhere. read more

I brought my amp in and these guys completely ignored what i said the problem was, took over a month to fix the initial problem, with no communication ( i had to call them twice to make sure it was still getting done ) after they finished fixing the initial problem they told me it would be an additional $150 to fix the remaining problems with the amp. so i basically paid $175 to be given back essentially the same amp. these guys are condescending and don't care about their customers, this is not how you run a business. read more

I'm baffled by my experience with Triple S repair. I just moved to NJ from NYC and own a commercial recording studio with a revolving door of gear that needs basic electronic tech work. I rent out 6 vintage consoles and own a massive amount of vintage gear such as Altec 436's, rca op-6's, Neve 1073's etc so I was looking to build a local relationship where I could drop off a few units a month and a channel strip now and then from these consoles for service. The guy who picked up the phone said they don't work on this kind of stuff. He explained that they "don't make parts for these anymore." Uhhh... what? When did they stop making capacitors brother? What do they fix here then if not basic electronics? A cap is a cap no matter if it's in a 2022 QSC power amp or an old Electrodyne console, no? If you have an EE degree and can read a schematic, this stuff is probably the easiest money you can make but Triple S doesn't want your business. Kinda begs the question, what DO they actually do in this building? Money walking! UPDATE: Due to the lack of service providers in the area I tried them again 6 months later: I brought a classic Roland Juno 106 to Triple S last month with an output issue (probably the easiest keyboard of all time to work on with every part still available via Syntaur). They were very rude and no one would look me in the eye when I dropped it off or picked it up. Wouldn't give me any info and everyone seemed like they were in a horrible mood (ever heard of customer service? You're in the service industry weather you like it or not). They called me a couple weeks later and said they couldn't fix it or give me any other info on why it can't be fixed, only that they were keeping the deposit. I then took it it to Patchworks in Brooklyn and the owner Peter said the pins on the board were just flipped, that was all. If these guys are so clueless about electronics that they can't deduce a flipflopped PCB terminal pin connector then how on earth can they be trusted with anything?! I am changing my review from 2 stars to 1 star. What a horrible experience, yet in tumbleweed northern NJ where there's no other options for audio repair, they somehow have almost 5 stars on Google. Unbelievable. PS - I called up some pretty legendary techs such as Stephen Sank, Klaus, Ken Mckim, etc and asked them all: if they are UNABLE to fix the gear, would they give the deposit back and they ALL said of course they would; proving I'm not crazy, they just have pretty questionable business ethics over there at Triple S. A shame too cause I checked my books and we spent $76K alone on outsourcing repairs last year and plan on doing much more next year. I would've loved to give this to someone local instead of driving into the city but guess there's no avoiding the tunnel if you want quality service. read more

Do not use Triple S in Bloomfield, NJ for repairs. My repair took over nine weeks!!! I warn you to avoid them. I carried in my Crown Macro-Tech power amp for a repair covered under warranty because they are one of the few factory authorized repair shops in my area. I supplied, in writing, a complete description of the unusual problem and how to reliably re-create it, and I even offered to demonstrate the malfunction within 60 seconds guaranteed within their presence. The guy who took my information described their repair techs as gods and assured me none of this is necessary as they can find any problem. Four weeks later, I heard nothing and I called for an update. Their "customer service rep" (a misnomer if there ever were) told me they could not find the problem. They investigated by their own manner and again described their techs as gods, they neglected to follow my descriptions, and was incredulous when I insisted they were looking in the wrong place for the problem. I insisted they follow my diagnostic procedure because I will not pay for their bench time by claiming no fault found under a warranty repair. The following day, I called back, and lo and behold, he said they verified the malfunction and will proceed to repair it, four weeks since I dropped it off! They refused to offer an estimated time of completion. Over three more weeks pass and I still heard nothing from Triple S. I called and they claimed Crown shipped them the wrong parts and I must wait more time. Again, they refused to offer an estimated time of completion. I didn't believe them. I personally called Crown Audio parts department and explained the situation. The rep from Crown Audio was actually aware of the recent request for parts by Triple S for my specific amp. On the spot, she offered to ship the parts next-day air to Triple S as a courtesy to me and she kindly informed me that the Crown Factory Repair Center currently has a turn-around time of five days, should I require further repairs. I immediately called Triple S back to notify them they can expect the parts by the next business day. I requested an estimated completion date. He told me maybe two weeks, but refused to commit. Two weeks later, I received a call that my power amp is repaired and ready for pick up. No charges. It's been working, so far. It took over nine weeks total. Do you too want this kind of service, where you may be required to perform some of their job tasks for them should you be dissatisfied with results? I will never again go there. And by the way, their show room floor of stuff for sale was dingy and completely underwhelming. They had almost no selection and nearly everything was used. I'm just saying it like it is, irrespective of their repair shop. I do not understand how they stay in business. I suggest that you do not believe their self-inflating hype on their web pages either. read more