I called Day One Services today during my lunch break at work after reading about their company on Google last evening. No one answered the phone but I left a message which was then promptly returned a half hour later by a gentleman named Ray?, who gave me patient and courteous attention to describe my problem with a new LG OLED TV. He penned me in right away today for a visit by his technician and when Ricardo arrived, he was polite, professional and thorough in his diagnostic exam of the TV. He interfaced by email and other communications directly to LG , and received a phone call shortly after from them and they spoke at a high tech level about the problem. Ricardo then quoted us different prices for several solution paths. We are most pleased with Day One Services. My wife and I are confident that we will make an informed decision based on their outstanding customer service and advice we requested during the visit. read more