I can't recommend Canal Sound and Light highly enough! We rented a disco ball for my…read moremother-in-law's 65th birthday. From patiently teaching us how to set the equipment up, to kindly extending our rental for a day (complementary), Alex & team were wonderful. Rent here with confidence!!

Placed an online order for an item. Never received a confirmation email. Strike 1…read more A week goes by and my credit card authorization hasn't turned into a charge and still no email so i call. Was told that the product just arrived at the warehouse and would be shipped out that day. Strike 2 -- dont show an item as in stock if you didn't already have it in stock. Two days later, still no email or tracking info, so I have to call again. Strike 3. This time was told by a different guy that my order was refunded because it was out of stock. But I check online and the product is showing as in stock still with a price 2x what I paid (now in line with the rest of the online sphere's pricing) -- idk how many strikes to count for these events but it would be several. Why am I being lied to? Why have I had to reach out every time instead of proactive communication from the retailer? Why was my purchase price not honored like any good retailer would? On top of that, the guy I spoke to the second time offered to have the guy from call #1 contact me as he was the one running point on all this of this and of course I never received a call. Bunch of lying cowards at the fulfillment department of this company. Everything you dont want in a customer experience. Would never spend a dime supporting a business like this.

I have to say, working in film out here in the nyc for a number of years, this is the first time…read moreI've ever had such a terrible experience dealing with a place that I've been compelled to write one these reviews. I randomly came across Lighthouse while doing an internet search for renting a Glidecam camera rig and my interest was peaked by their low rates. Naturally, having never heard of or rented from them before, I gave a call just to get a lay of the land, see how they work. I was somewhat dumbfounded when the guy who spoke to me was belligerent almost from the get go (turns out, unbelievably, he was one of the owners of the place, his name was Thibault.) Asking normal professional questions - I was either cut off or spoken over, the guy telling me multiple times that he "didn't need to explain how he did business". Umm, not the best way to address a potential client. These are all very bad signs and despite all the other reviews here I would steer very clear. I wanted to write this as a warning for others. A rental house that is not professional will bite you in the behind in the long run. AVOID.

When I was shopping around to look for a 5D Mark II to rent back in September, I couldn't believe…read moreat how much some outfits were charging for a 4 year old camera body. I went and checked out all the usual big names (Adorama, CSI, foto care), but I felt as though I should be able to get more for my money. That, combined with the motivation from having a tight production budget (understatement of the century) lead me to stumbling upon Lighthouse. I will admit that I was initially skeptical about getting a 5D (from a shop I've never heard of) with a 32GB CF card when other companies were charging the same, or much more, for only a 8GB card. But in the end, I had no choice. All the other outfits had either rented out the 5D already, or the cost was too hard to justify. So I went ahead and set up an account with them, and came in the next day to pick up the 5D along with a shotgun mic, tripod, light, and light stand. I could not have been happier with the customer service. Thibaut was very patient with me as I threw a ton of questions at him on how to maximize the production quality on such a small budget. I think I actually like that Lighthouse is still relatively unknown amongst the other camera rental shops since I would have never been able to get a 5D on such short notice otherwise. But all good things come to an end I suppose. If you're reading this, then you're most likely debating to rent from them or not, but with their competitive prices and their healthy supply of equipment, how could you not?** ** Unless, of course, you're a Nikon fanboy like I am :). Unfortunately, this is purely a Canon shop as far as DSLRs go.

Stephen was great to work with. We had a super last minute request for some high end audio…read moreequipment and Stephen was extremely helpful, quick to respond and flexible with our ever-changing plans. I would recommend to all.

They did an incredible job. Extremely professional, would 100% recommend. Very responsive to…read morequestions through entire process.

These guys are THE BEST. We had a DYI outdoor wedding that required speaker systems and projectors…read morein different locations around the property. During the reception I had made playlists for different parts of the evening and it worked out seamlessly. The Tech who stayed with the equipment throughout the duration of the event was incredibly professional and accommodating. When you are putting a large event together with so many moving parts, having a reliable vendor you can count on this company. If you want someone to show up and get the job down with professionalism- hire these guys.

From the owner: We beat any price for audio and video equipment. We offer all party rental option incl. projectors,…read morespeakers, DJ, TV, screens and many more. Please call (212)361-9979 or walk in for free estimate.

We rented a digital piano from Pro AV Rentals for our wedding, and Erik made the whole process a…read morebreeze. He replied right away to every question and helped us pick exactly what we needed. The piano looked brand new, sounded great, and showed up right on time. On top of that, the price was better than anywhere else we checked. Couldn't have asked for an easier experience--highly recommend Erik and Pro AV Rentals, and we'll definitely use them again.

Rented a stage and sound from these guys a few times. Great spot. Never had an issue.read more

Very sweet employees and fantastic selections. Everyone is very helpful and knowledgeable about…read moreeverything.

Such amazing staff! Everyone was so nice and helpful on record recommendations and where to find…read morethem!

I absolutely love working with One Way Event Productions. We were having communication issues with…read moreour previous vendor and I couldn't have found them at a better time. The production staff were very communicative and very on top of things. I didn't have to worry once with them. We've been working with them on many events for a few years and I won't go anywhere else. Thanks Miguel and team!!!

Our company was planning its first conference in New York, which is a nerve-wracking thought. There…read moregoes all my preferred vendors from back home, especially audio visual. After doing an extensive search on AV companies around New York, we settled on 1 Way Audio Visual. Miguel was the most responsive and most proactive person to provide a timely quote that fit our budget. He was willing to work with the demands of our CEO to integrate with the in-house AV team at the conference venue. The day of the event, his team arrived and setup on-time. During the event, they needed a little more hand-holding than my preferred vendor back home, which is probably standard for AV companies and definitely something I take for granted. I could have been more organized in giving more specific direction about what we expected from the technicians during the program, so that's just a reminder to anyone who reads this review. To my knowledge, 1 Way AV hires contractors to work their gigs instead of having the own in-house crew. Our sound technician was Peter, and he was phenomenal. He stood out above the rest of the staff members in providing professional service to our speakers and staying on top of the schedule provided. I didn't interact too much with the rest of the 1 Way AV crew. After a few hiccups in the beginning of our program and a screen resolution mishap throughout the day, everything operationally was smooth sailing.

They were very prompt with my quote. It came in about 2 hours after I called in with my request for…read moreitems, dates and times. Taras was great. He was on time at load in, set up was flawless, showed up early for strike and load out was a breeze. Their equipment is also new, high quality and without scratches or dents. I called 5 different AV services in the NYC and their prices were the best for what I needed. I highly recommend them. *make sure you don't need a refund. they do not give refunds.

EVENT PRODUCERS BEWARE - AV NYC is a terrible AV company to use. Arrived 3 hours late to my event,…read morebasically destroying set up. Then left the event without speaking to anyone with their tail between their legs. After we contacted them about a partial refund they refused and blamed us for their own mistakes. This issue ultimately ended up costing me my job because this made me look unorganized. Save yourself the trouble and pick about reputable and reliable AV company

While at first they were understanding and accommodating, there were a few hiccups on the process…read morefrom a customer standpoint. After explaining budgetary restrictions (because we were shooting a low budget short film), they agreed to work with our budget which was great. For drop off, we were admittedly and unexpectedly late. I had reached out to them with updates. They then reached out to me telling me that there were going to charge me for an extra day. I would warn any low budget production from using them, as they will not give you grace. After investigating the delay, I called them and explained the situation to their team. I was met with rude and sarcastic attitudes and passive aggressive responses insinuating that I may have absconded with their equipment. The vendors while initially friendly, turned sour, passive aggressive and unkind. While I understand that the situation was not ideal for them, I would've appreciated a more customer friendly interaction than the one I was given. As a producer in the industry who has experience shooting commercials, documentaries, and films, I will unfortunately not be working with them again.

Beware of renting from LVR, they denied my rental request and they could deny yours too for…read morebaseless reasons. We put in a request for limited equipment, some camera filters and a car mount. My DP put in the request and I filled out our paperwork. When I sent back all documentation, Ted Clench said he had "red flags" because my New York DL address did not match my credit card billing address (I just moved). When I offered to send him my passport as a second ID to verify my identity, that was not accepted. He said there'd been a lot of fraud with rentals from abroad (my employer is abroad but I'm in NY). When I offered to rent the filters and mount as in individual and take full financial responsibility via a hold on my credit card for the value of the equipment, I was told that wouldn't be acceptable. When I offered to come in and verify my identity in person, he told me that wouldn't make a difference. When I asked to speak with Michael, the owner, to explain my situation, I was barred from that as well. For every possible means in which I could verify my identity and cover the costs of buying the equipment outright in order to rent, Ted refused each option I offered him. I understand if a company is skittish of renting due to past bad experiences, but if I'm suggesting to come in person and allow a hold on my credit card for the entire value of the equipment I'm renting (above just the rental fees), that is sufficient for any other reputable company. So be forewarned -- you too could be turned away from renting, throwing your production into chaos.

Amazing Customer Service! I worked very closely with Vanessa on ideas for a small outdoor picnic…read more Her and team have an amazing selection of pieces that will make any venue look incredible! Unfortunately, the cost was a bit over my budget but for larger events I will surely reach out to Rentquest for their service. Vanessa listened to all my needs and put together a really cool concept. Looking forward to working with you all again soon!

We were so lucky to have RentQuestNYC supply us for a lounge area, and DJ booth for our wedding…read morereception. They made the set up and break down process so easy and the furniture was absolutely perfect. Would highly recommend using RentQuest!