BEWARE this is not the place it used to be. I came here as a child with my grandparents and remembered it as a very family oriented place. So I opted to try it with my husband and two children ages seven and nine. We were very excited and hopeful of making it our annual tradition just like I had as a kid! Unfortunately it was nothing like I remembered. In fact it was an absolute nightmare. BUT the real nightmare started when we got to our cabin and realized it was filthy and run down covered with mouse droppings!
*This is unacceptable considering what happened in Yosemite with the Hantavirus outbreak deaths! Trinity Shasta counties have had hantavirus cases as well! For what they charge they should provide basic cleaning of cabins, preventative measures for safety of their guests/families! The place was absolutely filthy! I expected it to be rustic! I love rustic, love the history, and character/stories + memories etc, thats what gives it charm! This was NOT rustic this was unmaintained! SEE PHOTOS!! Holes in sheets, broken kitchenware, holes in walls and floors, bugs inside cabin, doors that don't fit/reach the floor. Mice running around at night kept me awake! Bathroom had wood rot and 2 ticks. Our cabin had not been swept or mopped in months probably close to six months. I spent my first night scrubbing the floors with a bleach and water mix before I could let my family inside, great start to my vacation and oh yeah I had to pay for the bleach of course. IT GETS BETTER (not really) on day two our power went out! Mind you we just spent over $200 at the grocery which is an hour drive one way major inconvenience and waste of our vacation to drive and replace all of the perishables. Two hours into power outage we go down and ask Margo if we can please have some ice to salvage our perishables because they were getting warm, she has a huge wall of ice down in the general store (store offers limited things but ice is in abundance) however she said no!! Yes you read that right, the owner said NO we would have to pay for it!! She tried to justify it by saying the power is going to be back on within the hour but it wasn't, it took 2 1/2 more hours for the power to come back on and we lost most of our perishables even with the ice that we paid for out-of-pocket because of heat! I literally could not believe my ears it took me a minute to register what she said. MIND BLOWN! You spend $1000-$2000+ for a cabin for one week and when THEIR power goes out they won't even give you ice! You have to pay for it! Let that resonate before you think about reserving a cabin here, that's how the owner thinks & treats paying customers. I'm a business owner and would NEVER treat my customers that way! Not to mention we were absolutely no trouble at all we didn't ask for anything (other than ice lol) we paid for our cabin were quiet followed the rules we even ate at the restaurant which is way overpriced by the way! So it just added insult to injury the way Margo treated us.
THERES MORE...
On our second to last night about 3 AM we awaken to screaming and fighting outside our cabin. A young woman in her late teens early 20s is fighting with her dad and brother. She's extremely intoxicated! Screaming at the top of her lungs! She went on and on for almost an hour OUTSIDE our cabins and nobody from the Trinity Alps resort staff even acknowledged it or came out of their cabins to deal with it. My kids were so scared they were crying they had never heard anything like this before it was horrible absolutely horrible. The staff didn't even apologize to us the next day when I brought it up to one of the staff members he just said yeah we heard it!! At this point we had enough we wanted to go home early it was getting worse by the day the river was freezing the snack shack was never open like the schedule said. The owners try to nickel and dime you to death it was like a dollar for 2 dryer sheet it was insane! If they want to claim it's rustic/filthy then they have to charge rustic/filthy prices they can't charge prices like they're the Waldorf and then give you a Motel 8 experience!
The only positive thing I can say is the first few days the kids had fun. They enjoyed the kid friendly atmosphere and activities. We kept the kids in the dark about all issues we'd had with our cabin and with the owner and the power outage etc. we didnt want it to affect the children's vacation. Even after posting our initial review the owner never attempted to contact us personally she only responded once we yelped with insults and deflect, never offered any type of apology or compensation or even to give us an opportunity to give it another try since our stay was so bad! She kept all our money literally does not care BUYER BEWARE!
Also I find it strange the other negative reviews are magically gone along with my initial review!! There were at least two other negative reviews when I posted my initial read more