I stopped by on 1/12/26 to obtain a quote for a tune up. Alex, technician who also handles the…read morefront desk appears to have limited English got me in touch with Oleksander known as Oleks (pronounced as Alex). He is also a technician and may also possibly be the owner. That was the vibe I was receiving from our discussion. I explain what my visit was and he advised me there are different types of tune ups and what specifically I was looking to have done. I explained that I was able to obtain a quote from Honda service department and they also advised same thing. I listed the tune up details and what Honda quoted ($2,260). Oleks advised that inspection is free of charge. He would have Alex, technician do the inspection and provide his recommendation. Alex completed the inspection and advised what needed to be replaced and some replacement were not needed. He discovered there was an engine oil leak, transmission oil leak and the engine oil pan plug was stripped. Oleks had provided me with a quote range between $700-$1000. I returned back two days later on the evening of 1/14/26 to drop off vehicle which was parked safely inside the shop. The following day they replaced the engine gasket, replaced spark plugs, water pump, front crank seal, drive belt, oil pan plug and drive belt tensioner. I picked up my vehicle on 1/25/26. The sum of my bill came to $1021.80. I am truly satisfied and happy with the work that technician, Alex has completed. It was a reasonable timeframe and price. Honest work. I will use them again for any issues, repairs or maintenance.

Truly appreciated their quick response and the way they clearly explained all our options. We'll…read moreabsolutely use them again. Thank you for getting my son back on the road!

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

Had pads/rotors replaced on my 2019 4runner. Second car I have had Spencer work on. Upfront…read morepricing. Shows up on time. Quality Work completed quickly. Can't recommend Spencer enough.

I recently took my car to Sorensen's Automotive for an oil change and a 50,000 mile service. The…read moregentleman at the counter took my information and printed out a list of what needed to be done along with the prices. He explained all the items to me and let me decide what I wanted to have done. The repair work was done in a few hours and they even had a rental car available. I am very happy with the service that was done and would definitely use them again.

Pretty frustrating experience here for my first time dealing with them…read more I brought my car in for a noise I couldn't pinpoint, I suspected it was in the clutch. It clearly started overheating on my way in, thus the noise was probably the water pump. Quoted me a little more than $500 to replace the water pump, seemed good so I told them to do it. After the water pump fix I was informed that it still had a noise and it needed a new clutch throw out bearing. I had to take their word for it because I could not come listen myself. I had originally been told they could get to it that day, after calling two days later to check in I was told they had not got it apart yet. This is a job that literally took me 3 hours, but a professional shop wasn't done two days later? After taking it apart they told me it was indeed the throw out bearing so I agreed to having it replaced. They called back an hour later telling me the clutch was in fact damaged and also needed replaced. I had no option but to agree to the repair because I needed my vehicle back without them being angry and causing more issues. After everything was over I had spent a solid $3,000 on what was most likely just a water pump. I'm pretty sure they took advantage of the fact that I had no way to verify that the vehicle needed the clutch work they claimed it needed nor could I inspect the parts they removed. I'm pretty mechanically inclined and had already changed this clutch previously, so it's not like I don't know what I'm talking about. I did this clutch replacement and had everything back together and the vehicle on the road literally in a single day. It took these guys a week, and only because I started calling to pressure them since I needed the vehicle back so my wife could get to work, that's why I had called to schedule this repair in the first place. Upon getting the vehicle back the passenger seat was absolutely covered in grease stains where the mechanics climbed in it while working on it without covering it up. So now we have to have the interior detailed in the hopes of getting these grease stains out. I'm pretty frustrated with my first experience here, they came highly recommended, but this is one of the worst shops I've dealt with in a long time. I highly doubt I'll be returning here.

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

Wanna say this is an amazing shop compared to other shops around the area I recently took my 06…read moreTacoma there to get an alignment done after a 6in lift kit install. They did a great job but due to the nature of a 18 yr old coming in saying he did a full 6in lift kit by himself and all he wanted was a alignment is skeptical to say the least ALSO ONE OF THE ONLY SHOPS AROUND THAT DOES ALIGNMENTS ON LIFTED TRUCKS The alignment itself: honestly pretty good however have a slight lean to drivers side which they blamed the tires for (it didn't do that previously with my 3.5in lift) which was not the culprit I later found culprit to be the lower control arm bolts due to finding that the bolt side is stationary with the alignment washers while the nut locks position of them into place and finding one washer isn't aligned the same way on opposite side meaning the bolt is stripped were the washer is most likely due to tightening on wrong side which very well could of been my fault during install of lift kit. it's a 10$ bolt and 4$ washers and I'm not gonna be blaming anybody unless I know for sure who it was especially over 14$. Customer service: absolutely amazing they were really nice people very transparent with me and helped me look at pricing for tires that I needed regardless of if it was effecting alignment or not. Also hooked me up with a goodie bag!!! Also bilingual! About the techs: Occasionally they would come in to the waiting area to ask me about something that the techs wanted to know (the techs are mostly Spanish speaking which I can understand but not speak fluently) and the techs are thorough with what they need to do they test drove it more than once and made some small tweaks. Extra notes: I did get a few questions about what a sound could be I told them they could bend the rotor dust sheild because I was planning on replacing it anyway (yes that was the issue) The bad: the damn pothole in-front of the shop is the worst part of the experience I swear one day (if it hasn't happened already) it will take off someone's bumper or side skirt it's a 4in deep hole that they need to go around or through

I don't know where to start Amanda was so nice and…read moreknowledgeable , listened to my requests the gave me a complementary Uber ride while my car was being worked on , price was reasonable and I even got a bag of candy I will give them 10 star if I could will recommend them100%

These guys have been my "go-to" for car repairs for several years…read more I've had numerous vehicles serviced and repaired here and never an unsatisfactory experience. Services from simple alternator replacement to a new transmission installation and a differential rebuild on my '99 Durango. I'm firmly convinced they are the only reason that vehicle is still on the road.

This shop has great customer service & take the time to do the job right. Greg the shop manager &…read moreBrian the mechanic care about quality service for the customer. Highly recommended this place for your auto needs.. 5 stars!

Only leaving a one star review as zero stars is not an option. Brought my car here to have some…read morework done and the whole experience was terrible, which was disappointing as I had some repairs done under the previous ownership and the service was pleasant and satisfactory. Arrived at around 9:20AM to drop off the car (they open at nine) and no one was there. The door was open, but the lights were off and no one was around to talk to. Eventually got it sorted and handed them the keys and left. Car was not fixed in a timely manner. They advertise same day appointments, but what is the point of that when they don't fix your car on the day of an appointment made a week in advance. Called the next day and was told car was being worked on and they would call back in an hour with a status report. No one called. Finally got the car back on the third day and upon driving it off the lot, immediately noticed a problem which wasn't there when I dropped it off. Called back to inform them of the new issue, not looking forward to having to bring it in again to have it fixed and was told I would have to take the car to a different shop to have the new problem fixed, on my own dime. Let that sink in for a moment. I took my car to a car repair place, and was told I would have to take it to a different car repair place to have the problem *they* caused, fixed at my own expense. And the cherry on top? I was told I was a liar for suggesting the new issue was, in fact, new. It was blatantly obvious the problem was new, and I noticed it within seconds of driving. I Immediately followed up asking them why it had to be this way, and their very best response was that they were doing repair work they were neither qualified nor capable of doing correctly. After having such a great experience under the previous owners (not all businesses are created equal), this was all very frustrating. I would never again bring any car here for servicing and I sure as heck wouldn't drop thousands of dollars on one of the vehicles they are selling. I have no doubt whatsoever the dealership side is every bit as "reputable" as the service dept. Save your money. Save your sanity.

I bought a 2010 Nissan Altima 2.5 s from here. When I bought it, it had 188,094. When I asked if…read morethere were any issues of major concern that would need to be repaired I was told that there weren't and that the car ran and drove fine. Fast forward a few months after having bought the car that was when I started having issues with it. First it was that the oil cooler fitting hadn't been properly tightened. Then it was I needed new brakes and rotors on all four wheels. After that it was one problem after another. In total I'd spent close to $1,000 and even still I had more problems. Had I kept the car I would have ended up spending in total close to $4,000 in repairs. This was for a car that supposedly didn't have any major issues. All that to say I won't be buying a car from here any time soon if ever again. My recommendation stay away from here as far as car buying is concerned.

car was sideswiped took it in for paint and wheel repair very professional, really great…read morecommunication they didn't do anything without talking to me first.

I want to thank Specialty Auto body for taking on the project of helping me and fixing my grandmas…read moreold 1996 Buick. After someone damaged the front end of my car it was worth fixing because the car had low miles at 40,000. Specialty Auto body worked with the insurance of the person who damaged my car and gave them a fair enough price to approved fixing it. I really appreciate that Specialty Auto body cared enough to help me because it took a lot of time and effort to source the parts on their end and wasn't a simple task. They were upfront and honest about the process from the beginning that it would not be a quick turn around and that there would need to be some patience on my end. They followed through, and managed to do it in a reasonable amount of time. Also, the quality of the work is very well done and I'm so glad to see my car restored to its original condition! Thanks a million to Jeremy the shop owner and his son Ryan! You're two of the good ones out there with good hearts. Also, it feels good to support a local family owned business versus going to some shop who just works for the insurance companies, and basically just totals you car and don't really care about you at all. I got really lucky this wasn't the case with Specialty Auto Body. They were there to help me and not screw me like another shop would have. Anyone I know that needs body work I will send your way! So grateful to you guys! Sincerely, Malia