As a 997 owner, there's a whole bunch of things you can do if you're handy. An alignment, AoS replacement, and a drive belt / water pump / thermostats replacement are not some of the things I would DIY. Pete and his new manager Randy took great care of my care as usual. The pre-work inspection was great and my car was ready earlier than expected. Very fair price for the amount of work that goes into that also. I'm a fan (still)! read more

Bristow's Auto Repair - Porsche 911 997 at Bristow's. - Auto Repair Near Me - Tacoma, Washington

This place popped on my social media feed and It got me thinking that I needed an oil change. I called the company and I was greeted by Kathy. The ease of making an appointment was a breeze. They were able to get me the next day. Once I got there (8am) both Bob and Kathy were there. What elevates them from others was the hospitality that they had, that warm welcome, that "thanks for choosing us!" I definitely felt like part of the family even though it was my first visit. There was a man selling tamales and Kathy stopped and asked me if I would like to buy some. (Again part of the family) They provided me with my quote and service that was going to be done to my car. I also had a $25 coupon and they gladly took it. Emmanuel was the technician that worked on my car. He was careful and I also spotted him wiping my car door a little with a microfiber cloth which I know he was just taking that extra care of it. Once it was time to pick up my car (1hr half wait) they gave me my total, I paid and went back to my day. Moments later I received a email which was attached courtesy inspection summary which was a nice touch because it covered all the details and recommendation from the service. This is such an amazing service that I definitely will be back. There is not a lot of room to chill (2 chairs in the waiting area) but you can take a walk a grab and coffee, there's coffee shop close by or just make a walk around and get your exercise in. Thank you to Kathy and Bob for making this such a wonderful experience. If you need anything done go check them out! read more

Bristow's Auto Repair - Auto Repair Near Me - Tacoma, Washington

This is a very professionally run shop that treats your vehicle as they would their own. Took a little longer than I expected in order to match up Bilsteins with the wide variety of parts used by Ford. My truck now rides as good or better than new. Highly recommend. read more

First of all, I hate writing negative reviews, especially for businesses that have high ratings. I later find their one star reviews here on Yelp, and they sound a lot like what I went through with Bristows. On 8/25/25, after talking to Bob at Bristow's, we arranged to have our 2001 Dodge Caravan towed from our island to have our electrical system fixed, which had gone dead. On 8/27/25, the lady at the front desk called and said that it needed a new battery, alternator, and serpentine belt, and the charges were to be $1020.00, which we thought was pretty high. We told her that we only had $1800.00 to spend for the total electrical repair (which was all we could afford). 8/28/25, Bob called and said the van was ready. On 8/29/25, we arrived to get the van and reviewed the invoice, which was a surprise. It was for $1885.72. We noticed the following: 1. Labor was $400.00 for a diagnostic (this is twice what most garages charge). 2. They charged $321.36 for a new battery and charged $136.00 for labor to remove the old battery and put in a new one (which usually only takes about 15 minutes). 3. They said they needed to replace the serpentine belt (which was replaced in 2023), and charged us $81.83 for the new belt. We requested to have the old belt (which, subsequently, after showing the belt to two other garages, we were told that the belt didn't need to be replaced). 4. We wanted to take the old battery with us and were charged $83.40 for not leaving the old battery core. We checked with both Interstate Battery Co. and Costco (where we bought the battery from), and they said they only charge $5.00 to $20.00 for a core. Showing what Bristow's charged us brought looks of disbelief and eye rolls from them. 5. We were charged $72.02 for 'shop supplies, and the lady at the counter explained that this was for things like 'using shop towels,' etc. That's a lot of towels... 6. But here's the clincher...After picking up my van (I had to pay and sign for the van before I had this repair bill worked out, or they would charge me $100 a day if I left it on their lot after they said it was ready). After driving a half a block down the street, we noticed that all of the instrument panel lights were off, the heater didn't work, and the electric windows didn't work. I called Bob and told him, and he said they could look at it, but it would cost us $200 for the diagnostic test only, which didn't include repairs! After telling him that the reason we brought the van to them was to fix the electrical problem, and it wasn't fixed. His response was that at least the van was starting, as if that was the only thing they needed to fix...for $1885.72. Solution: We found a well rated auto electrical place about two miles down the street, and they fixed the problem for $320.00. We showed him the Bristow's invoice, and his comment was, "Boy...that's just wrong. All they needed to do after getting the van started was to check the fuses under the hood to see that a few of them were blown." But they didn't check. I don't think they took it for a test drive. If Bristow's had driven the van after getting it started, they would have noticed that the instrument panel wasn't working, checked the fuses, and fixed the problem. But their excuse was they got it started again...and charged us $1885.72 for a battery, belt, and a rebuilt alternator plus labor. These folks might do well with exotic car folks, but we think we, regular folks, were taken to the cleaners. Resolution? I would like to see them man up and refund the $834.00 in labor they charged, or some reasonable refund. read more

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I can't say enough good things about the people at Bristow's Auto Repair in Tacoma and the works they do. Recently my Mercedes had coolant pump broken. Bristows team took only 2 days to order and replace the pump and got me back on the road at a very reasonable price. This is the second time i have taken my car to Bristows. They care very much about the quality of their work and are always friendly and professional. You earned a repeat customer. Thank you Bob! read more

I have been very happy with the professional service I receive every time I go to Bristow's Auto Repair. Recently they discovered that both of my front tires were worn out on the inside. They brought it to my attention that they needed to be replaced immediately. I am very thankful for them noticing this because it is a serious safety concern I was not aware of. I would recommend this business to everyone. read more

Used Bristow's for Porsche for quite a few years. Now I have an old Alfa, which they also are known for work on. Will be in again soon.

If there was an option to do zero stars I would have, but you have to choose at least one. This place is the most ridiculous auto shop I've ever been to in my life. We had our car towed to the shop because they told us they had time to fix it and that was a free diagnostic because they would put this incredibly extremely high diagnostic fee Towards fixing the vehicle. They call us up and tell us that they don't know what's wrong with the car that they need Take apart the whole engine for $8000 to tell us what's wrong with it . Apparently, they have time to take apart the whole engine, but they don't have time to fix the car till January instead of taking apart the whole engine why don't we just put a new engine in it and if I brought the engine, it would've been three grand And of course that can be done till January sorry but I can't go without a car for six months so it was a total waste of time a bunch of bullshit and they wouldn't let me get anything out of my car after because they were scared. I wasn't gonna pay the bill, which is super illegal. Save yourself a headache and don't go to this place read more

Bristow's Auto Repair - Highway robbery - Auto Repair Near Me - Tacoma, Washington

Ever since I've found this group of experts, they've never cease to amaze me! They're efficient, friendly, and communicate every aspect or intention towards quality maintenance on your vehicle. Although they're tucked away in a quiet area that's easy to miss, it's worth the drive, time and it's monies well spent! read more

Always nice to take my truck in for a checkup, today was just an oil change. Guys are always so thoughtful and make sure to see that everything is going well. I'm not going anywhere anymore so it's taken a lot of wear & tear off it, putting it in better condition. Always there if I need them also, which is a blessing for me! Thanks BRISTOWS for your great sevice!! read more

It was my third time there and I had great service work done right the first time, so I'm keeping my old BMW.

With the assistance of John, Cody, and Pete, we were to replace and install trim molding parts for the roof of my 2011 BMW 328i hard top convertible. The push to locate the parts was a challenge but the job got done . Bristow's made it happen and will stand by their repairs. BENVIO E GENTER This makes me happy, to have found a shop in the PNW that will assist me as I am a transplant from New England ! read more

Recently had my 2009 BMW 535i worked on due to a check engine light and power lag. Jordan took the time to explain everything that was done and left a great impression. I would not hesitate to recommend Bristow's Auto or the technicians that work there! If you're a woman looking for an honest shop you can trust...look no further than Bristow's. You won't be sorry! Thank you, Jordan! read more

Bristow's Auto Repair - 2009 BMW 535i - Auto Repair Near Me - Tacoma, Washington

Bristows is a great place to get your Porsche or European car serviced. Friendly people, reasonable prices, great service.

Helpful and friendly staff answering the phones, coordinating appropriate appointments and particularly reviewing clarification of the services requested and advisement of further coordination of "discoveries" and transportation. Fantastic technicians with tremendous experience, prudently detailed in their diagnostic approach to determine the problem(s), logical and reasonable recommendations for repair and safety of operations. Steve, the technician responsible for my car discovered the multiple sources of an exhaust leak that two other shops and three mechanics failed to discover, meanwhile, the undiagnosed leak was poisoning me, my wife and grandson.... THANK-YOU Bristow's Automotive for another excellent service. You guys are awesome!!! read more

Complete coolant replacement. Done in a timely manner with high level mechanics. Pete has owned the company for over 30 years and knows the European and exotic car repairs better than anyone. read more

Had springs & alignment done in my '21 911 Targa 4S. The technician was very meticulous and everything he did. would absolutely use them again. They took great care when handling the vehicle. read more

My favorite auto repair shop for my BMW, they perform a top conscious and detail diagnosis and perform quality same day repairs. Truly I recommend this shop. read more

This is the most disheveled and disorganized shop I've ever seen. Whether you're a guest,employee or just another one of the many people who are just friends of the owner, you will undoubtedly see exactly why bristows is doomed for failure. The owner is narcissistic and self-obsessed, and also seems to prefer taking very long vacations instead of being at the shop to support his workers in a positive professional manner. Prioritizes lazy, expensive mistake prone,and complacent employees over hard working and honest ones. Makes a mountain out of a molehill for the smallest of issues. Quotes high,and is extremely greedy with pricing, And does not treat his staff or the cars that get worked on with particular respect at all. When bringing in my vehicle I expect the workplace environment to be highly motivated, bubbling with positive energy, and happy to show up to work, instead of hearing about all of the so-called problems that the business owner complains about to his staff when they should be figuring out how to get my car worked on quicker. Some of the technicians also don't appear to be the most distinguished either, as if they're barely professionals at all. Also I would highly recommend avoiding if you were allergic or uninterested with dogs, is they seem to be more of a pet daycare than an actual Automotive business. read more

Bristle's has been servicing my Jaguars for a long time. Their work is like old school craftsmen providing quality repairs from high quality people. They've always done great work and they are perfectionists at their craft. I give them my highest rating and would encourage giving them the opportunity to work on your car. Give them a call. read more

THIEVES & SCAMMERS: I took my vehicle in for repairs that I started myself but could not finished because I was pressed with time. They did not complete any of the repairs. On the contrary, they gave me a list of recommended work amounting up to $5,662.72. But the initial condition about touching the vehicle was to do a detail clean up since the vehicle had been sitting for a few weeks. I agreed to the detailed cleanup and repairs. Then they told me the diagnostic fee and the cleanup were about $298.99. Once I realized they were not serious about repairing the vehicle but just to milk my pocket, I decided to take the vehicle somewhere else. They called me nearly every day of every week until I could take a day off from work to go and remit the payment of $300 myself and got the receipt and my key. Once I got to the vehicle, I realized that it was never cleaned as they had offered and charged me for it. Upset, I requested to speak to the store manager. A lady by the name of Dawn with a black dog in the office came to de-escalate the situation and offered me a refund. Because I had already paid for this, I offered that they tow the vehicle back to my place instead and we would be even. They agreed. A few weeks later, my vehicle was till not at the house. Subsequently, I went back to the store to inquire. Before going to the store, I drove around the shop to locate my vehicle. It was not there. So, I went inside the store to inquire from Kathy, the lady at the reception. She told me the car was supposed to be towed by a certain tow company. She aske if they did not call me. I answered no. She gave me the phone number of the tow company. I called them and identified myself and the vehicle. They told me the vehicle was sold at auction because they supposedly called me, and I did not answer. After ending the call, I went back to Kathy to report what I found out and asked her why she did not call me when the tow company said they could not get a hold of me. She answered that their Bookkeeper at Bristow called me. I aske to talk to the said Bookkeeper and Dawn. She said Dawn was not in and the Bookkeeper was not in either. I was with my domestic partner who witnessed the whole thing from the day I took the car in until then as she was my driver. After several attempts to talk to the store manager Dawn, I found out that the new shop manager was Pete. I talked to Pete trying to bring a resolution to the matter out of court. But Pete told me on July 25, 2023, through a telephone conversation at about 9:27 AM PST that they did what I asked them to do. I guess we will be meeting in court. Please do not take your vehicle to this shop. In sum, it is as if I paid them to steal and sell my vehicle and keep the profit. I checked my call log. No one has ever called me from Bristow or any tow company since I went to pay them. But they were very adamant in calling me when it was time to pay for the cleanup and diagnostic fee to get my vehicle back. I never missed their call. My phone history, which electronic and on the cloud (never deleted), can support my assertion. How ironic? read more

Bristow's Auto Repair - Auto Repair Near Me - Tacoma, Washington

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Again Bristow's provides excellent service for my sons' car this time! I have been a customer for over 21 years and will continue to be loyal! read more

We recently had both our Mini Cooper and Lexus serviced at Bristows. They did our brakes, new battery and oil changes for us. Pete, the owner, and Kathy and the rest of the staff (and office puppy dog) were so great to work with. They did an amazing job getting us in and keeping us posted on how work was progressing. They are an amazing group of people, do fantastic work, and we would highly recommend them. read more

Pete Bristow stole my car...seriously. My Porsche Cayman S 2006 broke the timing chain and I was told it was not worth fixing...as I tried to figure out what to do I offered to pay $200/month for storage...but, i was told it wasn't necessary by Jordan. I'll admit I just left it there, but they declined my offer of $200/month so I assumed it was sitting somewhere. If it was in the way they would have contacted me, then about a year later, Pete sent me a bill for $13,500 (see my pictures attached) for storage. I gave him a sob story..because I didn't think that was proper...so he said that he wanted to buy it and would give me first opportunity to buy it back once fixed and we would figure out the $ at that point or he would give me $ for the car. I just had a $14,000 transmission installed and had a buyer for the car as parts for $15,000 - $20,000 depending on the exact condition because I called around to places once I received the $13,500 bill. He asked me to sign it over and I did. I have sent several e-mails and phone calls, won't respond... Basically he stole my car because I trusted him. I will attach some of the emails...but I'm 100% honest about this. If anyone doubts me...I'll forward the entire email stream...it is crazy. Update - I added a little to clarify the $200/month was for storage, not repairing the car. I also corrected some spelling mistakes, but no change to the message. I do have two emails from Bristow though...no rush to read them... read more

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This repair shop is great, I highly recommend using them! I have a BMW and they took great care of diagnosing and providing information about all the repairs needed. I will continue using them for all my BMW repair needs. read more

Bristow's Auto Repair - Auto Repair Near Me - Tacoma, Washington

I'll never take my vehicles anywhere else for service. Always timely with getting me in, results are received quickly, great prices!

Thank you Bristow's for accommodating me last minute and also for performing an overall inspection of my BMW550I! This team goes above and beyond to help their customers! read more

Absolutely do not recommend this business based on the experience I had. Took a car in for a comprehensive inspection and that was it. I was quoted 250 for the inspection and when the employee presented the bill it was over 700 dollars. He had added an oil change without it being requested and was charging 500 dollars for it. An oil change regardless should never cost 500 dollars. Had to ask to remove the oil change off of the bill. Associates seem dishonest and shady. If you decide to use this business, make sure to double check the bill and all of the charges. read more

After some pretty disappointing repairs at the dealer, I decided to take my Mercedes-Benz somewhere different. The experts at Bristow's are super knowledgeable and extremely efficient. It is refreshing to take my car for repair and service and pay reasonable rates for parts and service!! The dealer was always trying to upsell me for parts and repairs that were not needed. You can 100% trust Pete and his Super professional staff to provide a great value for superior work!! My husband and I both own Mercedes vehicles and we now take both of our vehicles to Bristow's for all of our service and repair needs. read more

Good job guys , I will be back again , I would recommend this shop for just about any vehicle

I always enjoy stopping into Bristow's for our auto service needs. Pete has been in business for years and has surrounded himself with top notch professional staff with decades of experience. The shop specializes in high performance and luxury imports but can handle the average domestic such as my Chevy Volt. They are certain to take good care of whatever you own. Don't hesitate to visit Bristow's! read more

New to the area, I began my search for a reliable auto repair for two imports and a domestic pickup truck. After stopping at a local shop, I was given the name of Bristow's Auto Repair and to talk to Pete. I did and my experience was stellar. Initially, I was put off by being asked to put down a reasonable deposit. I thought that was odd and in my 50 years on the planet, I've never been asked to put down a deposit for service. In the end, however, Bristow's problem solved and fixed a potentially quite expensive problem by choosing to do exactly that -- problem solve before replacement. And the bill ended up being a little bit more than the downpayment so the bite wasn't as big as the fear. I recommend Bristow's highly! And you don't even need to talk to Pete to get good service. read more

We regularly take our vehicles here, great service, quick turn around and knowledgable staff!

My experience was great! When I dropped off my car, Jordan was very thorough in understanding what problems my I was experiencing with my car. He was also good at keeping me up on the progress as they went though the repair process. The end result was they exceeded my expectations, I'm Very happy with the custom work that was done. These guy really know there Porsches. Having a modified Porsche 911 I wasn't sure if I'd be able to find a shop I could trust, but a friend referred me to Bristow's and now I'm referring you. This shop really does top notch work! read more

Very friendly and knowledgeable staff, after moving up from So Cal I needed a mechanic I could trust my vehicle to. Found Bristows and I never have to worry again.They work on many types of vehicles too. So if you're in need of auto repairs or just regularly scheduled maintenance be sure to drop on by. Easy to find in Tacoma ........ You'll be glad you did read more

I don't know of too many people who like to take their car to the shop. Usually this means something is wrong and the steps to fix the problem involve time, money, and lots of well more money. Bristow's does a fantastic job of listening to the problem with your car. They do a very complete assessment of the problem and they recommend a reasonable course of action. The work has always been done in less time than promised, (and they have always been fast!), they do the work for what they say it will cost, and the work is done right. Brian at the front counter is great at getting things setup and making sure the customers are being taken care of. Pete (the owner) is always happy and helpful. The mechanics are top notch. If you need a repair on your car give the guys at Bristows a try. Hopefully I will not have to visit them anytime soon but if I do I know I will be in fantastic hands. read more

As a women, I am particularly sensitive to what I feel is patronizing or dismissive attitudes when getting my car serviced. I felt both of those things during a recent oil change service at this shop. Perhaps I don't drive the right car, the type they wish to work on, perhaps it was a bad day, or perhaps I'm overly sensitive. In any case, they did recommend a tire shop that treated me like I expect to be treated - will return there, just not to Bristow's. read more

I love Bristow's!!! Brian (front counter guy) is excellent at communicating to both the customer and for the customer. He squeezed me in when i had a car emergency. He clearly explained what the shop mechanics had found and also made recommendations of work that needed to be done based on my car's mileage. He explained which of them should be prioritized and how long each of them would take to complete. The mechanics are thorough and meticulous. They managed to even fix the squeak that a previous shop couldn't manage to remedy. Yay! My car was cleaned & vacuumed when I picked it up!. A nice touch. Pete Bristow has assembled quite the crew. It's awesome to have an automotive repair shop that is honest & dependable. I'm so glad I found Bristow's Automotive. read more

I have never experienced anything less than exceptional service and care from Bristow's. They will forever be my go-to for automotive service. Happy customer time and time again! read more

I brought my X5 in for an oil smell that turned out to be a leak in a few places and a broken guard that keeps the smells from entering the cabin. When all was said and done they fixed the major leaks as I could not afford to do everything. Out of kindness they fixed the broken guard and my car is better than when I bought it. Could not be happier !! When I need to have a car checked before purchase I will go to Bristol's . I bought a be Jetta for my daughter for $1100. What could go wrong right? $2500 later I realized I needed to have the pros at Bristow's check it out first. read more