The worst property management ever. They would charge our property for late night email replies ($100 per response). The issues were by no means urgent. They would also sign vendor contracts on our behalf, leaving us on the hook for over $30k. The work was not only incomplete but should not have cost more than $10k. Thanks to Trilliant, we are now well versed in vendor contracts. Aside from these ridiculous contracts, Trilliant would hire their preferred vendors to do work for us but would almost always require multiple visits to complete the work. Much of this resulted in Trilliant paying these vendors for each visit without our consent. Shouldn't we withhold payment until the job is done? Not with Trilliant. Needless to say, we had to end our relationship with a major hit to our reserve. Oh! And they also forgot to pay our water bill for the past year. We're now in delinquent with the city for $20k. The hits just keep coming with Trilliant. Do not engage with them. Their CEO just left to start another company (Manhattan Pacific Management). Stay away at all cost. He's a walking Nigerian prince scam. read more

They are nice; until a disaster happens. They handled our fire situation by keeping us in the dark. They should go back to WeHo. The customer service with that type of sarcasm is a norm there. Not a Pasadena type of business. read more

Trilliant - Property Management Near Me - Pasadena, California

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They managed our apartment building. The manager had a fire in her apartment which contaminated the entire building with asbestos and forced us out of the building at night. Management wasn't clear on when we could return (we couldn't) or get our stuff, and refused to pay for our lost items or for stuff to be cleaned. They also initially refused to pay us for the displacement as required under city code. read more

Big promises. Empty follow through. I really wanted to like these guys as a tenant but all I get are "I'll get back to you by Friday" and on Saturday I'm wondering why I have no response and I have to bother them. Again on Monday no reply. And finally Wednesday I'll get another response saying "oh my partner has a message for you". Except that I've gotten no message. Basically these guys talk big but come up short when it comes to getting anything done. My request is basically contacting my landlord. No updates in many weeks is pretty sad. read more

Trilliant has been the management company serving our property, which is a condo complex of 28 units located in Pasadena, CA. Josef Kanapi has been our primary manager. Whenever issues have arisen (whether it be a concern about the bldg or the individual unit), he has always been prompt and professional in addressing the issue and seeing that it is taken care of in a timely manner. read more

Great company, good people. If you're in need of management services Trilliant will not let you down.

There are so many property managing companies out there, so I basically had to email and call each one of them to see which suited me based on price, service, knowledge, etc. After going through about 8 different companies, I selected these guys cause one is a non-practicing lawyer and the other was an engineer or something. I believe both of them were named Chris, but I only talked to the non-practicing lawyer. He was very knowledgeable and made me feel comfortable talking to him. Very patient and pretty much gave me free advice. He even referred the lawyer I used to evict my last tenants out and that guy was great. Chris answered all my questions, followed through as needed, and got back to me in a timely manner. Gave me a checklist of what I needed to do and I signed on the dotted lines. But after some issues with my property, eviction fees and non rentals, I decided I needed the extra income that would have came from their fees and asked Chris if I could revisit this another time. He kindly said okay and said he understands and he's there for me in the future if I should need property managing services. So although I did not receive any of his services, I thought that because of their honesty and customer service, they definitely deserved my 5 stars and I had to kudos him here. read more

We have had a great experience with trilliant so far! We were on a time crunch and were able to see the apartment and get paperwork received and sent very quickly. Everyone we've worked with at trilliant has been so nice and helpful so far. Specifically, the madison manager, Tiffany was so helpful in keeping us updating during the application process and ensuring we were informed. After moving in and working with Tiffany we found she was quick to answer our requests and questions. We are consistently able to get things fixed, even after living here for 5+ months. Trilliant and Tiffany have been some of the best building managers we have experienced yet! I highly recommend working with this property management company. They are person-centered, reliable, and extremely nice and effective at creating a safe space where we feel respected and get our needs met. read more

Trilliant has been our Home Owners Association provider in our condo, and for the majority of that time, Josef Kanapi has been our primary service leader. He is always on top of issues, small and big: plumbing issues, garage openers (he did all the testing himself), bee swarming, garbage pickup, termite tenting, and so on. I could always count on him to respond immediately, whether at night or on weekends. We saw workers fixing things even at 10 p.m. Once a mouse got in the attic from a tree on another property, and Josef worked with the other property owners to remove the branches, and sent an exterminator on the weekend to come and get rid of the mouse. Honestly, in moving to a new condo, I will miss Josef (and by extension, Trilliant). He really thinks hard about doing the right thing all the time. read more

Erik and Curtis (and Josef, before them) are gents and very quick to respond by email. I appreciate them and I hope they will continue to provide our building with good service. I enjoy working with them and reporting issues to them. They respond even outside of business hours, including weekends. read more

I had an excellent experience working with Trilliant. I am a real estate agent with Re/Max and just closed escrow on one of the units of a complex they manage that I listed. They were professional, courteous, completely on point, and extremely accommodating. I have yet to deal with a management company as thorough and efficient as they were. It was a breath of fresh air and the communication was just terrific. I highly recommend them. read more

Interviewing property management companies can be exhausting. Trilliant was the light at the end of the tunnel. Extremely happy with their service in managing our current property. Really glad we found them. Owning our property is finally stress free. Additionally, they have a lot of insight on rental property investments, which they have been sharing with us as we are looking for new properties to purchase in the area. Great team. Easy to work with. read more

Good customer service means helping customers efficiently, in a friendly manner. This best describes Josef Kanapi (Senior Associate Manager) from Trilliant management. Josef has gone out of the way many times and demonstrated that he is able to handle issues for customers with great sense of urgency and to do his best to ensure they are satisfied. Providing good service is one of the most important things that can differentiate any business from its competitors and Josef Kanapi understands the essence of good customer service!! read more

Apartment owners, please be diligent with Trilliant monthly statements, this is the second time I post a review because some issues where never resolved. Our management contract specified that they were going to charge me $500 if a vacancy was rented within 30 days and $250 if rented after 30 days, I found out that they charged me $500 on several vacancies that took over two months to rent. I spoke with Lisa, who is the current person in charge a few months ago, she told me that she was going over the issue and get back to me, she never did read more

Trilliant does incredible work and their level of service should be the gold standard. Chris provides professional and warm service and is very knowledgeable In a matter of months they were able to help us organize, prioritize, and manage our condos- something our previous management company could not do in years. With the old company, being on the HOA board was a second job and it was incredibly stressful and time-consuming. I am always amazed at how responsive they are. We interviewed a number of management companies before choosing Trilliant; I have no hesitations to recommend them. read more

Chris and Chris are EXCELLENT! We were with Ontrack who were ABSOLUTELY RUBBISH!!!! After our year was up, we found Trilliant and have never looked back. They are always on the ball, get stuff done right away, make the phone calls, dont need chasing, very reliable and honest, They work around the clock, and will send emails no matter what time it is, just to get the job done. They are honestly, the BEST.! They have literally come in and taken over. life is soo much easier. We trust them and all the home owners are very very happy with their performance as a management company read more

Trilliant is a cut above the rest when it comes to HOA management. Josef and his team have done an amazing job of managing the Quattro Blu in Pasadena. And on top of that, they are easy to work with, professional, and responsive. Couldn't ask for more! read more

Manages Euclid villa, we really sincerely need a person or team to just do basic cleaning this a huge Historical house and it's being took advantage of the caring of the grounds could, and should be looked after and attended to daily. Tenants such as my self and self only will sweep mop and occasionally wipe some base boards in my opinion 160 Euclid is disgusting if there is any trilliant staff on that lives at Euclid villa should be fired. Degrading clients is inappropriate along with other( acts) ,hoping Every one can collaborate together Keeping Eucild villa safe and growing. read more

If I could give 0 stars I would. They were horrible to us. No listed square-footage on their property on purpose. Make sure you actually see their smaller than average rooms in person. Ridiculous! Most properties with 3 bedrooms will have at least 1300-1600 sqft. Not theirs! Which is why they did not purposely list it on their website. Theirs was 1150. Better yet- don't use them at all! Management will process applications without waiting for spouse's. They're more concerned about your $55 application fee than helping you find a rental that your happy with. Worst Property Management I've ever had to work with by far! Guess its better to find out that their practices are not good upfront. Rather than be a renter of theirs & go through all of the disasters that I'm seeing too per other 0-1 star reviews. read more

Our property has provided quite a challenge for the Trilliant team after years of poor management and a complete board switchover. It is taking awhile to get things on the right track but they're very responsive to concerns and requests and I feel with a little more time, we'll get our building back to where it should be. Thanks Trilliant! read more

If I were able to give them 0 stars I would. Watch out for these guys! This company will do anything to make sure you hire them and will even break CC&R's to do so. That is breaking the law! They are currently in a lawsuit and refuse to leave because they believe they were grandfathered in - show us the contract (which they won't). Do not trust nor hire Trilliant, it's not worth the headache. read more

Tiffany is great! She's so nice and prompt in responding to needs with my apartment. She gets the job done and is always available when you need her. I'm glad she's onsite as well, it makes it so much easier. read more

Outstanding timing in taking care of my concerns and repairs. Would definitely recommend this management company to any HOA looking for a change from its previous managers. read more

Trilliant has been a great help with managing our HOA. They have been with our community for 3 years and has made a huge difference. Shawn especially has been vital in getting our community organized. He is on top of his communication and is great at problem solving. Anytime I email him with a concern, he replies with a course of action the same day. I would highly recommend Shawn and Trilliant to others. read more

Chris, Pamela and the Trilliant team are excellent at what they do. We had them manage an investment property for us - it was our first time - and they were highly responsive throughout the process. Once we had tenants in place, they were equallly responsive to our tenants whenever an issue came up. If we have the opportunity to work with them again, we absolutely will! read more

Great management company! Quick response to property maintenance and repairs when tenants call. Great process for selecting tenants and thorough assessment for all potential applicants for renting. Highly recommend them for property management on your rental properties! read more

Trilliant is phenomenal! They have done a fantastic job in managing our HOA since they took over three months ago! I am on the Board of the HOA. Working with our previous company was such a pain. In a nutshell, they had failed to meet my expectations and left us a mess to deal with. Trilliant came in and picked things up in amazing speed and with impressive results... Here are the things that impress me: 1) Knowledgeable Chris M and Chris HP are sharp and quick study, yet friendly and humble. 2) Dedicated and committed Very hard working and result oriented. They really care about the building and our concerns, and it shows! 3) Great customer service Consistently professional & courteous, quick responses, great and thorough follow up on matters big and small 4) Easy and friendly to work with Chris M and Chris HP are very people oriented and skilled to handle different types of homeowners in a professional manner 5) Current technologies Online portal to check your account and submit repair requests, very methodical and handy I found Trilliant on Yelp. My initial phone conversation with Chris M the owner was just to see what Trilliant is all about. All those 5 star reviews all seem too good to be true. But Chris M patiently, thoughtfully and promptly answered all my 1001 questions. Just that alone tells me something about Trilliant. I did my homework and actually talked with the references that Chris gave me. Nothing but rave reviews from them too!! Great job Trilliant! read more

Trilliant Property Management is fantastic. What a talented team! They have terrific response times and handle all property management needs, resulting in a stress-free experience. Any time you have this much confidence in a property management company, rest assured you feel even more confident in your investment! Thank you, Trilliant! read more

Trilliant is awesome! We had to let go of our last property management company because they were not very responsive or around to help when we needed them. When Chris and his team came in and took over, it's been a whole new ball game! Chris is very active in our HOA and he's on top of all the issue on our building. We trust him and we are so happy that we switched over. I highly recommend Trilliant! read more

I don't understand the 5 star reviews. I called and left a message and received a response 48 hours later- which is sufficient - but Yelp indicates a '2 hour' response time, which is absolute fantasy. I spoke with the owner, Chris, who was pleasant and informative. He told me that I would hear back from a colleague. It's been a week and I've heard nothing. Nothing terrible has happened but I feel more and more often that these reviews are inflated and incentivized so I felt compelled to offer personal, yet objective, feedback. No one was unkind or rude. I was looking to hire a property manager for my residence, which is located in a fine neighborhood. I think any home owner would want to know that they were dealing with a company that follows through and is communicative. I did not have that experience and will take my business elsewhere. read more

I am living in 215 S Madison Avenue- Pasadena- Trilliant Property Management- I like to appreciate my manager Tiffany for her great management skills and help us to resolve all over problems quicker and most efficient. She helped me with AC issues, solve issues and also in other issues. She is very helpful and reachable 24/7. Thank you Tiffany. read more

Tiffany was helpful and responsive during the touring, lease, and move in process. Service was friendly and professional.

As Lisa said below ~ our 1st time using a mgmt company for a property and we were a little nervous about it, but they put our minds at ease and took care of everything for us in a timely and professional manner...and everyone at Trilliant was just as nice as they could be. read more

Trilliant is AMAZING!! I am the president of an HOA and we had nothing but problems with our previous company. I didn't even realize all the things the other company didn't do until I saw what Trilliant did when they took over. Chris and Chris are very knowledgeable, dedicated, hands on, and really nice people. I would highly recommend them to any HOA. Our HOA has 6 members and we were working almost full time and within a very short time Trilliant organized us and addressed all of our issues. They are very different from most companies in LA, always reachable and wanting to help bring the building to the next level. read more

As a property owner I cannot say enough good things about Trilliant Property Management. They have helped me increase the rents on my units, keep all the paperwork in order, and are exceptional communicators. If you are looking for HOA management or like me looking for rental unit management you have found the right business to manage your needs. read more

Trilliant manages my HOA in Pasadena and they are AMAZING!!! Immediately after signing, they got a property condition assessment (which I don't think had ever been done previously), negotiated our contracts with vendors or switched vendors saving us literally tens of thousands of dollars a year, and started working on past-due maintenance. Now, we are caught up with all of our maintenance, our property looks great, and they are continually working around the clock to make sure the property stays beautiful and well kept! Highly highly recommend them! Best customer service you will find out there, seriously. Couldn't be happier we switched to them! read more

Had a great experience with this company. As a tenant I was always able to get in contact with them and was always taken seriously. I'd love to work with them again and recommend them to anyone looking for a great property management company. read more

Soon after trilliant took over the Madison property, i had to contact them for a maintenance support. My Air conditioner stopped working at a time when temperature was soaring. I contacted my property manager, Tiffany and she was quick to respond and personally attended to the problem. She was quick in responding and got the problem resolved. read more