This place has horrible service. The woman behind the register was extremely rude and impolite. When I asked her a question, she would not make eye contact with me. She even had her child sitting on the floor behind the register, possibly violating child labor laws. Overall, it was a really bad experience. I will not be returning despite any possible lower prices this place might claim to offer. read more

Great place to buy hay for our pet rabbit! They sell timothy hay by the bale or by the "flake," which is a ~ 7# bag (which fit in our car, a corolla). It was about $7 for the 7# bag, GREAT DEAL. Also, we had been feeding our rabbit Kaytee Brand Timothy Hay, but after we gave him the hay from Stephens, it looks like he may prefer Stephens :) They also sell bedding for rabbits here which was affordable, price pretty much matched amazon.com (though buying here = support local vendors! XD). The lady at the cashier was VERY friendly as well -- it was our first time visiting the hay & grain and she was very nice about explaining how everything would go. She told us there was a frequent buyer discount too! For every $100 in purchases (tied to a name on their computer), they give you $5 off! Interestingly, they also have horseback riding available right next door, which ranged from $20-$40/person so we heard...they apparently go through griffith park. I may have to try this out the next time we buy hay from here :) read more

I went to pick up horse bedding (pine pellets) for kitty litter and the process couldn't have been easier and the people helping nicer.

Came in here for some straw bales for my fall festival. They were nice and helpful. It was a pretty seamless process. Would recommend if you are looking for straw bales. I was just going to buy the small ones from Michael's but so glad I found this place! Will return next year when we throw another party. read more

I come here for rabbit hay and pellets. You really can't beat the price, especially when comparing it to Petsmart or Petco. I buy a flake (I think half a bale?), for around 8 bucks. My bunny absolutely loves it, I can't even substitute store bought hay when I'm running low. I also buy Oxbow pellets, the really big bag, and it's cheaper than buying a few of the smaller bags and cheaper than the big bags they sell on Amazon. I'm planning to try out the wood pellets for bedding since that's pretty cheap too! read more

I was in Burbank already and rather than drive to my usual hay place in Tarzana, I found this place nearby. Good prices on hay (I have two rabbits) and they also carry Oxbow products! read more

Very friendly staff and super knowledgeable about chickens. I am so glad I went there. They have chicken antibiotics available.

I come here for my guinea pig supplies. Giant packs of wood shavings and flakes of hay are very affordable here. The staff are super helpful and nice. The parking lot is small but there's always space. If your order is taking a few minutes to be brought out to the front, you can always admire the horses next door~ read more

The hay and bedding are of great quality and at a fair price. Do not go there if you have time sensitive plans or are impatient. The overweight, slow women running the counter will make you pull out your hair. read more

I love this place! I'm a new duck owner, and I buy everything I need from this lovely store. Chrisann is super helpful and kind; she's been my go-to for any problem I've had with my baby ducklings. Friendly staff, large variety of products, and great prices. read more

Cheap hay for rabbit! Get a huge bag (about twice the size of the big bags of Timothy hay you get at petsmart) is only $7 here!! I have 2 holland lops and this hay will last me at least 6+ months. Customer service is great. read more

The lady they have working there has a very rude demeanor. Only reason I came by this place was based on YELP reviews. My son wanted baby chicks so I found this place based on good ratings. Walked in thinking because of where it's located that my business would actually be welcoming BUT boy was I wrong. When I inquired about baby chicks the lady told me "I can only show you them if your buying them!" Well, I drove 30 minutes to get to your establishment what makes you think I'm there to window shop on baby chicks? How can you tell a customer I can only service you if your only planning on paying? What if I didn't like the baby chickens? Lastly when I asked her how much they were she quoted me $ 5.99 and when she took me to the register to pay she charged me $7.99. I was so over this damn place and lady I payed and got the hell out. My son was so in love with his baby chicks I couldn't say no. The thing that killed me was when she said " minimum purchase of 3 baby chicks" ARE YOU FUCKING KIDDING ME? I only wanted 1 now I have 3. Because "baby chicks" have feelings all of a sudden. smh I will not and never buy anything from this place every again!!!!! Now theres " minimum " requirements of how many animals you must purchase? C'mon .... read more

I see that the only other review for Stephens' advocates shameless misuse of their products -- well, I'm going to do the same! I do not, sadly, have a horse, but we do have guinea pigs. Pet stores will sell you 8 oz. of stale timothy hay in a little plastic bag to feed your piggies; Stephens will sell you a flake of timothy for the same price -- a flake is a big honking portion of hay! It lasts us about three months. And it's nice and fresh, right off the bale (or whatever hay comes in). If you have guinea pigs or rabbits, this is the way to go. And the staff there is always super-friendly and helpful and will load your purchases in your trunk. I never get attitude for buying a $7 item instead of hundreds of dollars' worth of large animal equipment. They have a nice friendly store dog, too. read more

If you own rabbits or gerbils this is the spot to coem get your hay and pellet feed and even your box litter for your little furry friend. A huge bag of hay is ridiculously cheap like 15 bucks but it'll last you a couple months easily. read more

I buy hay from these folks, horse supplies and some bunny supplies. They have good prices on almost everything they sell, in comparison to their competitors. I guess the only reason I'm not giving them 5 stars is because the store is set up like a supply place, it's not cozy to browse through for fun stuff. Mind you, they have fun stuff, like bridles, clothing sometimes, gift things, cards, but it's not really set up with that in mind. I like that they have dogs that stay in the shop too. They also do horse laundry, but I've never used them for that. They are good about deliveries and loading your car if you need help. read more

These guys are friendly, good about taking last minute orders, and have gone beyond the basics to give me great service. They are mainly Western focused, so if you need English gear look elsewhere. For feed and horse health supplies, you'll find all of the basics and a little extra. Glad they're my horse's feed store! read more

Love this place! Have been going here for years!! Family owned and very helpful! Each time I go in for something and have questions about products, they are insightful and know the products.. I always leave feeling I got a great deal, an education and the right products. Each time, spot on.... whatever I took home worked, worked well and was the right choice for what I needed and their prices are reasonable! Definitely my go to place for my equine needs. read more

It's a bit of a drive for me, but it's well worth it. Everyone there is so helpful and nice. And the prices for hay and bedding are amazing.

As other people have mentioned here, the blond middle aged woman that works there is rude and condescending to customer and other employees. I asked her if they had a specific product and she rolled her eyes at me as if I was bothering her. I went to get the product myself and returned to the register and placed it on the counter. She wouldn't acknowledge me so I asked her if I could pay for the merchandise. Still nothing. I finally just left the product there and walked out. Not sure how this woman keeps her job there. read more

Bought 2 bales of straw. The lady at the counter recommended a grade for my particular use that was less expensive than the other grade, which I appreciated. They loaded the straw quickly. Cool place. read more

So I was buying my stuff from WalMart. Timothy Hay for almost $10 a 45oz bag, and a 10oz bag of pellets for about the same price. Now I have quite few guinea pigs and it was becoming more and more expensive each day. I used to buy feed from DaMoors which is another great feed store down the block, but they don't sell, or at least they didn't sell, any of these products in big bags/packs. Doing some research and phone calls Stephens Hay & Grain was the only place who does sell Timothy by the bale and pellets for guinea pigs in bags of 50lbs. I bought one of each, stored in a shed and I have supplies for many many weeks to come, if not months. Thank you. By the way, an old lady gave me attitude when I was looking around but I didn't pay attention to her. Epifanio always a nice man. DaMoors, great great customer service but you lost a customer. Other than that, excellent read more

We always get great service at this store: everyone there is so knowledgeable and helpful. Like having a small-town General Store in the middle of the city. Regarding the Yelper who accused "racism", you might consider that perhaps they didn't like YOU or your ATTITUDE, nothing to do with race. Most of the time people who make that accusation are guilty of it themselves, that's why it comes to mind so easily.... read more

Excellent customer service. Hay is cheap and good quality. Can return it if your pet doesn't like it. Best prices on wood chips too.

This is a great place for grain at very reasonable prices compared to chain/local pet stores Now that I am disabled I have my stuff delivered, also at a very reasonable price. The guy who delivers, rain or shine, must have unbelievable muscles as he carries under both arms and/or shoulders. Amazing! Customer Service is great too! read more

Stephen's is my go-to place for rabbit food and hay for the two bunnies I adopted last year - though, admittedly, I've only been in a handful of times because their prices are SO INCREDIBLE one can literally stock up for many months worth of feed and timothy hay for less than $30. I went to Petco the week we brought them home and haven't been back since. Petco charges $7.99 for less that 2 lbs of timothy hay. At Stephen's you can get a 100 POUND BALE of the stuff for around $25.00! Big bags of alfalfa, oat and timothy pellets run about $3. Today I made the perfect mix of various pellets (with a treat bag of dried carrots, banana chips, peanuts, etc thrown in) - my total was $25 even and it'll last me around 4 months. The staff is always super friendly and know just as much about rabbit and guinea pig feed as they do about horses. PLUS you get to feel all "Ain't that America" loading the stuff into your car while real live horses and cowboys are coming and going at the adjacent stables. read more

I have been coming to SHG for a few years now for all of my chicken needs .... They have really upped their chicken supply game in the last few years and you can get so many great things here! Every time I go I am pleasantly surprised by the new assortment of products! They have small portions of oyster shell, scratch , various seeds etc for a very reasonable price and they sell hay by the flake! They started carrying my favorite organic feed Scratch & Peck a year or so ago .... They used to special order it for the few of us that wanted but now it is a staple ... They really try to satisfy their customers!!! They even started carrying day old chicks a few years ago (only in the spring) They are all really nice and helpful a very family neighborhood feel shop! Keep up the good work! read more

I like this store - they have a good selection of western tack and grooming supplies, sell hay by the flake, and also have a good selection if pet stuff. read more

I am happy to have a place to get chicken food and rabbit hay so close. The hay for rabbits is much much cheaper than PetCo.

Katie, is by far the nicest empolyee I have ever delt with, goes above and beyond for the customer. The owners Melissa and Scott are amazing people. friendly staff great prices. SHOP HERE! read more

I came in the store to get horse liniment over a year ago. The woman who helped me pick out which brand would be best for my needs, Linda, was so friendly and knowledgable that, although I can get the product in other stores, I'm sold on Stephens and have been back to purchase it there ever since. Bobbi S read more

First of all, this establishment is now called the TriKee Tack. I recently stepped foot in this store for the first time and it was the worst experience. First of all, the customer service delivered to the customer is horrible. I recently drove to this store in order to purchase some products for my horses, and since their health is top priority on my list, I always take the time to meticulously research what I will be purchasing for them. The day I went to the TriKee Tack, I wanted to make sure of the products I was buying which is why I made sure to ask a few questions about each product. The manner in which the woman (I believe she is the owner, Melissa) was referring to me was disgusting. She appeared to be confused and bothered by the questions I was asking in regard to their products. The attitude I was receiving from her was quite dismissive and discriminatory. There was a few instances when she walked away from me in order to address other customers and completely disregarded the fact that I needed some customer service. At this point, I am letting each and every family member and friend know not to shop at this establishment. The individuals running this store do not care about your pets the way you do. This store was in MUCH better condition and genuine customer service was delivered when this establishment was Stephens Hay and Grain. The now TriKee Tack will leave you with a sour taste in your mouth due to the low level of customer service delivered to the customer and the little care demonstrated toward your pets. If you care about your animals please do yourself and your animals a favor and do not support an establishment that will only provide you with a negative experience. The TriKee Tack is far behind in positive customer service and knowledge in regard to the products they sell! read more

If this place is good for misusing their products for non-equine then go for it. However, if you do have equine and you want to order hay STAY AWAY!! We've been using these guys for awhile now and lately they mess something up EVERY TIME! At least twice we've paid $15 extra to have them deliver on a Tuesday when I was home because I have 2 dogs that run loose on the property and i don't want them getting out. We asked them to call us first so I can put the dogs in ~ yet i go out and the hay is already delivered. The second time i even purposely locked the gate so they would have to call but apparently they just jumped the gate and let themselves in (hello trespassing!!). Every month we order just about the same thing yet one month, in spite of this and in spite of reading the order back correctly we got 1 bale of alfalfa instead of 4. This month was the last straw. We get 8 bales of orchard mix which is usually a 50/50 mix but this looks like there's almost no alfalfa in it. They claim it was a 70/30 mix but I'd say it was more like 98/2 mix. If they had bothered to inform me of this I would have adjusted my order and gotten more alfalfa and less mix and mixed it myself. Now i have to order extra alfalfa to make it through the month which will push the feed bill up for the month. These guys have officially lost our business!! read more