Amanda from customer service provided me with a quick and satisfactory response to my inquiry!

I am hopeful. Thanks to the support provided by Amanda, AND I have tried them all, I am trying Trifecta again. Trifecta checks all of the boxes, organic, non-GMO, sustainable farming practices, and adherence to banned ingredient standards. They also allow every other week shipments. I am trying plant-based, for three reasons, the environment, improving my overall health, and I need inspiration for plant-based food preparation, I love salads, but I get bored with the same food every day. I wish they didn't have minimums, forcing me to add breakfast, which I rarely have time to eat but I will give it a shot. Living alone most of the time can mean failure with meal shipments, I honestly struggle to eat that much food. I am also guilty of letting food spoil. I will pop back with an update. Here's to your health! read more

Absolutely LOVE Trifecta! The meals are delicious, and what is incredible for prepped meals, is how low in sodium they are. I never have to worry about what option I pick, they are always well in alignment with my cal and macros needs. They also have an excellent rotation and variety. Totally recommend! read more

Horrible customer service. Do not recommend at all. Very disappointed as I have been with their partners RP for years and was interested in becoming a long term loyal customer of theirs however after the service I received from Kenzie Rigney I will never do business here again and I highly recommend no one else does either. There are other expensive food prep companies that will actually take care of their customers, unlike trifecta. Edit to add: I tired a few of the meals I did receive and they tasted like chemicals and they made our entire family SICK. read more

Pros. 1.NO MORE COOKING! 2. No more wasted food (since it's freezable it's amazing) 3. Time saver 4. GREAT customer service. CONS 1. PLASTIC PLASTIC PLASTIC MORE PLASTIC! 2. Get used to eating the same thing! there is a very small rotation (VERY SMALL) 3. if you get fish get ready for the FISHY taste. 4. If you live in an apartment complex that makes you go all the way to the mail room get ready to lose meals or set 5 million alarms to remind you that it has arrived. ***** PLEASE don't EVER heat up your food in the plastic trays**** 5. The BEEF SAGG + Cauliflower is DISGUSTING! 6. some of the meals are quite tasty but are not worth the average cost of $16. 7. Thier Pollo Guisado is FIRE. Honestly.... don't know why I keep my sub. I think I just like the customer service because everything else is pretty mediocre. read more

Love the healthy food and the help I received from Kenzie R. when onboarding. Great advice and resources --- thank you!

I really wanted to love Trifecta but can't advocate for doing business with this company due to their TERRIBLE customer experience. Trifecta doesn't have an option to allow for you to cancel your subscription yourself. You literally have to call, chat, or email someone. With that said, even when you finally get someone on the line to process your cancellation, it won't go through... Was just charged another $148 for food I don't want. When I emailed about the wrongful charge, they said something around the lines of "you didn't cancel." Um. Yes. I. Did. Luckily I got someone new with my email response and they reimbursed me. One more annoying thing about Trifecta is they tell you you'll get your food n Friday which isn't the case. There were a few times when food arrived on Saturday which is quite frustrating when you are relying on this company for food prep. Food-wise, it's ok. Some are meals certainly better than others. Very hit or miss. read more

Shout out to Allison who was very helpful in managing the subscription/delivery dates!

I would like to thank Cristal Jimenez for helping me out with getting my correct meal subscription. I was mailed the wrong subscription, box was a little damaged. Cristal was able to resend my actual subscription in 3 day. And push out my order that was supposed to arrive that week for the following week. Very happy with her assistant. I Really appreciate your help Cristal Jimenez for responding to my email so fast. read more

I'm a Sports RD and Nutrition Coach and was looking to trial this for my clients. I purchased a week of dinners (Paleo) and I was surprised I received only 3 different dinners and the rest duplicates. All of the meals had the same creamy-looking red sauce. I tried the salmon dinner and it was so horrible, I threw it out. Note that I'm not a picky eater at all, so if I didn't like it there was no way many of my clients would like them. The only redeeming quality is that I called and told them of my concern. The young woman was able to contact a higher up and refund my money and be able to cancel the second order that was automatically generated. I would not recommend this to anyone, or perhaps look at the a lacart? Also note that when I asked to talk to their RD on staff, I was not given their number. So - I have six more dinners I will probably throw out. Very disappointing but good experience. read more

I've been with Trifecta for years. It's convenient on all accounts. I even got reached out to by MacKenzie who helped personalize my plan to fit changing needs. read more

I'm updating my review to address the inaccuracies in the "owner comment" on my prior review. The first problem that happened with my order is that the confirmation contained an inaccurate first delivery date. When I called to find out where my food was-- I received a very apathetic apology and was told I should have known I wouldn't get my food that week because that is what it says on the website. I was pretty frustrated but decided to take delivery (a week late) anyway. When I received my first order and checked out what I received, before even trying the food, I was *extremely* disappointed with the contents of the meals because the macros were off on all of them, by a huge margin (super low in protein and super high in carbs). I immediately attempted to reach customer service by phone. I spent a bunch of time on hold and was eventually disconnected TWICE and then I waited a while before being able to connect with someone on their chat feature-- I really did not want to waste another week and $200 on food we would not eat. They agreed to refund *only* the meals with less than 15 g of protein. I told them at the time this was an unsatisfactory resolution as their website completely, 100%, misrepresents the macros (this was a problem with both the meat and vegetarian meals we ordered). That is before we even get to the horrible taste & preparation of the meals, the fact that I got a bunch of repeats, etc. Customer service was firm that none of the other meals qualified for a refund but said they are revamping the veg meals and would I like a discount on a future box? (um no) I did receive a phone call from someone named Morgan (I think). I returned his call and left a voicemail-- which was never returned. I had hoped they would make things right and refund the money for a product that was not as advertised-- but that just isn't the case. So, for all of that, I disagree with the owner comments that they've tried to reach out "several times" and make it right. They have my info-- they are free to issue a refund at any time which is the only way they can make this right. There isn't really anything else to speak about. The food is terrible , not as advertised, and they do not stand by their product with a satisfaction guarantee. read more

Still 4 stars. They included a dish with 12 net carbs (all the rest have been 6 to 7 net carbs). This could be a little too high of you are someone trying to stay under 30ish net carbs. I've had beef, turkey, shrimp, salmon, chicken meatloaf and chicken sausage. For the most part I've been pleased with the flavor of most dishes. The only ones I did not like were the dishes using whole chicken meat ( ie not sausages or meatloaf). When a dish calls for whole chicken (like their chicken Parmesan) they use dark meat thighs and it's a bit slimy and under seasoned. Yuck. Also one of the chicken dishes had turkey bacon, but they did not use quality turkey bacon like Columbus, they used that flavorless Oscar Meyer type that looks like masking tape. So yea. This place has potential. If they upped their chicken and turkey bacon game and made it easier to cancel the service (not just skip months), they'd be real close to 5 stars IMO. read more

Trifecta - Keto entrees. - Food Delivery Services Near Me - Sacramento, California

Food is very basic. I got paleo. Eggs and sweet potatoes just dry in a box. No flavor. Texture not great. Dinner same: ground turkey dry with sweet potatoes and cabbage. 2 meals were good: beef skillet (chile) and duck confit. I have a freezer full and honestly-cannot bring myself to eat it. At 400/500 calories- I can and do, make better food myself. I don't know who would 'enjoy' these foods. read more

The taste was bland, but they get 1 start for making it so hard to cancel. Add the option to the site like every other application in the world!! If you trust your product, dont make it so hard!!! read more

I wanted to love this service. I had a call with one of their coaches before I even got my first delivery and he exceeded my expectations. Unfortunately the food did not. I got the keto plan. The first week was ok. I figured you can't love every meal. The second week, without TMI, I got sick after every meal. I thought maybe I was just adjusting to the fat content. I wasn't able to eat all the meals so I shared one with a coworker who was curious. She got sick too. I realized that it was very hot the day it was delivered and some of the ice packs weren't that cold so likely the food was spoiled. I threw out half the week of food. I wanted to cancel for this week since I felt put off by the food after all the stomach issues but was told it was too late. I just got delivery and got 5 of the exact same breakfasts even dated from last week! Iwas told it was because I excluded Turkey and they use Turkey bacon but I never once had Turkey bacon in my previous 14 breakfasts. I excluded Turkey because the Turkey sausages were really gross to me. However, there were other breakfasts, other flavors of frittatas and a beef Chile with eggs. All I got were 5 mushroom and cheddar beef frittatas from last week. At over $15 a meal, this seems lazy with no attention to detail. One star for the coach, one star for refunding the spoiled meals. Edit: just read that a couple people were able to stop their deliveries last minute. I reached out on 4/13 so it was before they shipped. Also disappointing. Hopefully they freeze well because I can't stand the idea of any of these meals. Ditching all 5 breakfasts from this delivery too! read more

Very flexible plans, and Kenzie R was fantastic and a big help for me to find a plan and frequency that worked for me. Very happy with the cust service and the food! read more

I was not able to eat any of the food options. All the meat is too salty especially the pork. The chicken is dry. I tried many different ways to prepare it. I use the air fryer like they suggested. The sweet potatoes are runny like maybe they're half powder and half roll sweet potato or something. I don't know. It was very runny. read more

I was super excited to finally try trifecta because it look like it was everything I was looking for. Unfortunately, I was extremely disappointed by the overall experience. When I first place my order, it was extremely confusing trying to figure out when I would be receiving my first set of meals. Even though I updated my address minutes after placing my order, the order ended up going to my old apartment. I waited roughly two and a half weeks from when I first placed my order before I actually tried the product. I did receive a refund for the first order but did not receive the $40 discount that I had on the first order. As for the food, it was extremely underwhelming. I went with the vegetarian meal plan and thought that I would receive 10 different vegetarian dishes. Instead, I received 5 different meals, just two of each. The food was extremely oily and didn't taste great. I only ate the first few meals because I wanted to get my moneys worth ($100) but I ended up not eating the rest and just went grocery shopping. I will say, cancelling was easy enough. I called, said I'd like to cancel, and that was it. They didn't try to sell me on any benefits or anything like that. They gave the typical "sorry to see you go" response and that was it. read more

May I preface, I am a big fan of meal delivery services on multiple levels. The Trifecta experience was not pleasant. First of all - the meals are not tasty at all. Taste like hospital food. And my family and I have tried over a dozen. Most have ended up in the trash half eaten. They might be organic, healthy, and nutritionally balanced, but if I can't eat it, I can't derive any of the benefits. The meals came shrink-wrapped in plastic trays, which are supposedly recyclable, but the wrapper most likely is not and it is impossible to remove - according to my local recycling provider - the whole thing needs to be tossed in regular garbage. It also comes with a ton of ice packets, which you can empty out, but the plastic still has to end up in the garbage. Subscriptions need to be canceled or weeks skipped over a week ahead of time, which for me is too far ahead to think about. I finally got the time to call in and cancel the subscription 9hrs after the cutoff on Friday and got stuck with the entire shipment. Customer service wouldn't even give me an option to donate it somewhere or get a partial refund. And canceling a subscription means you actually have to talk to a human over the phone, or over chat to deal with email. You can't cancel or pause within your account which is just not right. If you make your customer jump through hoops to cancel the account, they will just hate you that much more. In addition, even though you are paying possibly hundreds of dollars a week for their meals, you still have to pay for the app subscription if you want the workout features. read more

The vegetarian meals are awful. Weird spice mixes, mushy vegetables, just not tasty at all. I was at first excited that I found a meal program with so many veggie options. But it's literally like they just threw some ingredients together with some strange "spices" and called it a day. Not only that, because you have to give them at least a week's notice to cancel the next week's order, it didn't give me time to try it out first before I continued! So I'm getting another week's worth of horrible meals that honestly, are going in the trash. Truly disappointed. read more

I love this meal delivery service. I was looking for something organic, dairy-free, gluten free and it checked all the boxes. I tried Factor, but they were bought out and no longer used organic ingredients, and their delivery was very unpredictable. My daughter still uses them, however. I've only been using Trifecta for a couple months, but the food is delicious, the delivery has been dependable, and the customer service has been excellent. I recently received a damaged box (probably fed ex issue), and they offered to replace and re-ship immediately. I highly recommend giving them at try. read more

Trifecta makes eating healthy easy - and delicious!And what a time saver! There's a nice variety with each delivery. Each meal is also clearly labeled with the macro info I need to track! Their customer service team (I worked with Emily) is quick and efficient! I highly recommend Trifecta! read more

Great and responsive customer service. I had no troubel getting ahold of someone and they helped me out right away. Thank you Kenzie R for your help! read more

I'm glad I signed up for Trifecta! I'm typically trapped on zoom all day working and I've saved hundreds of dollars due to not needing to order delivery multiple times per week. The meals only take 3-5 minutes to prep. Shoutout to their customer service as well! Alex on the team recently helped me with an issue and was speedy and friendly throughout. read more

Trifecta appears to have a great variety of foods and options. Unfortunately, Trifecta does not offer the ability to cancel recurring subscriptions online. Trifecta lets you pause your subscription, but to cancel your subscription completely , you must call and speak with a representative. I cancelled because I strongly believe in consumer rights. If a company offers you the ability to sign up for a recurring subscription online, that company should also offer you the ability to cancel the recurring subscription online. After calling to cancel, the representative asked me my reason for why I am cancelling. I explained to them why I believe in consumer rights to cancel. I also politely informed them that California is soon passing bills to make it such that companies MUST give consumers in the state of California the option to cancel online (see: CA AB390). After explaining this to them, they dismissed my comments with several passive aggressive remarks such as "so you're cancelling because you can't cancel online?", and "well, we have lawyers and a legal team". That is the main reason for the 1-star review. While their food looks great and they did refund my order without issue, unfortunately I cannot recommend them due to their impolite customer service and flippant attitude towards consumer rights. read more

Just placed my first Trifecta order to get ready for my September Whole30. I needed my delivery date changed and was able to chat with Kenzie R while helped me out in no time! Her service was friendly, effective and speedy...the trifecta in my opinion! Pun intended. read more

First off, the food from here, especially the meals, are amazing. And I've tried factor 75, Paleo On The Go as well as cooking my own with Hello Fresh. Their food goes bad quick and gets soggy. Not Trifecta! It's soo fresh and sooo good! But there customer service tops even their food! They answer your emails IMMEDIATELY and are always SUPER helpful, always wanting to resolve your problems. Especially Eli. I had a shipping issue and he wrote me back and forth until I was absolutely happy and issue rectified. This is very rare in customer service these days. Trifecta is a shining star in a sky full of meal delivery services read more

Lack of customer service, I called because 2 meals received were not airtight and had air in them, they said it was due to the gases, however, other meals were vaccumed sealed. The variety of foods is good, but to me the meals are bland and not as good as other meal services. I recommended Trifecta to someone when I first ordered, they ordered and did not receive the $25 discount. Trifecta said they could not give it to them because they already ordered but would give it to them next time. No option to cancel online so I had to call. I called and cancelled and saw that I was charged two days ago. I sent a chat message online and spoke to Anjeleah. She told me to send a copy of my phone bill so they can see the call and she can talk to her supervisor. I have no problem doing that but it will have incoming/outcoming numbers will also be on there and with the amount of spam calls, I do not want to put my friends numbers out there. She then sent me an email with the policy for cancelling. I wrote back and told her I do not understand why she quoted the policy when I called and cancelled. I did my part. Bad experience and customer service. read more

Trifecta - This was one of the meals that was not vacuum sealed. - Food Delivery Services Near Me - Sacramento, California

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False advertising, macros are not as advertised. I wanted for this to work out so bad. I hate to cook and it's suuuuper difficult to meet my desired protein requirements on a whole foods vegan diet. My schedule is inconsistent so convenience food is a necessary evil in my life. I signed up for Trifecta because they average 20g protein and 350 calories in every meal. Wow! That's really hard to do. I went all in, ordering 4 meals per day, 7 days per week. It was going to save me so much time. It's not cheap, $288 PER WEEK (!!!), or about $10 permeal. I moved some things around in my budget to make it work. The box arrives and I tear into it with all the enthusiasm of a kid on Christmas morning. I was disappointed to receive 5 entrees of just oatmeal. A couple rice and veg dishes. They advertised using Beyond burger, I only got one. Food is pretty bland, so I add my own spices. After three days my energy is just gone. My mile time dips from 9 minutes to 11. On the forth day I actually couldn't complete a workout. So I take a closer look at the food. The average protein is about 8g and not 20g as advertised. One entree had TWO GRAMS. I added up the macros and realized I was consuming about 800 calories daily and less than 30g protein. No wonder my energy was so bad! Now here's the kicker: The food arrives on Friday, and your credit card is billed on Saturday. So on your very first day you're on the hook for two full weeks of food. I called customer service and they were actually pretty nice. They seemed shocked about the nutritional details and gave me a full refund after I provided pictures. read more

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Vegan for 25 years. This is unnecessary from most angles UNLESS you live a lifestyle where you couldn't possibly afford the time to cook. In my experience, 90% of those who claim such are just lazy. See those bodybuilders in the company header photos? They're paid. The end. If you're Vegan-Curious, please don't start here. At $10-12 per meal, these are exceptionally over-priced for what's inside. Bland A.F. and with 30% of RDA Sodium in a single meal (Southwest Tofu Quinoa Bowl). How that happens while being bland is bonkers to me. Also ordered the Ginger Citrus Tofu, in which ginger is the only discernible flavor, and the Plant-based Butter Chicken, which has a decent mouth-feel for "chicken" but otherwise equally bland. If you were blindfolded, you'd have ZERO clue what was put in your mouth. Was that a bean from the SW Tofu Bowl or was that a bell-pepper cube from something else? Cooked to near mush. We also ordered an equal mix of breakfast and dinners but ALL of the breakfast meals we sold out (AFTER we successfully ordered and paid, of course) so we got a heavy load of SW Tofu Quinoa Bowls which is the worst of the three delivered. Bad bad. Cancelling isn't as bad as say a sketchy gym membership but you have to either call (what is this, the 80's?!) or email them so that they can try to talk you out of it. I find that VERY off-putting. I feed myself and my girlfriend 3 vegan meals a day for $12. Each of which is infinitely better than what we got from Trifecta in both taste and nutrition. A long slow clap for them negotiating the Netflix deal but I suspect this is part of why the results of that experiment were so lackluster. I sure couldn't eat only their meals for two weeks next to my twin who's otherwise winning the flavor game at every single meal. I suspect the vegan twins were doing A LOT of deviating. read more

Great prep and delivery options. Employees are knowledgeable and not only easy to deal with but always willing & eager to help. Kenzie R answered all of my questions and helped me find the best menu solutions. read more

Update 6; 30 Sept 2019 Trifecta has been trying hard to meet their stated weight and because they know this is an issue (for at least myself) for the last 4 shipments they had added at no extra cost 16 oz of chicken breasts. That says something, most of my meals are coming in at correct weight or just a little over and then with the added 16 oz of chicken breast each meal would be correct. Have to give them props. Now on to the meals themselves. They do seem they have gone down in taste and appeal. I cannot even eat any of their pasta dishes because they are just mush (yuck). Some of the dishes are good but most I just have tell myself to eat all because my body needs the calories. We have switched for this coming shipment from the clean to the keto. I will update on the weight and flavor of these meals. I feel their clean meals could use some more flavor profiles and a little more richness and depth. I should want to eat them rather than forcing myself to eat them. Update 5; 26 Aug 2019 Trifecta called me and again apologized the mess ups in kitchen. They are working hard on training new QC staff and I must say their customer service team is amazing. They are kind and understanding, they want us their customer to be happy and they value us and our feed back. Very happy to see a company appreciate their customers. Giving them another chance Update 4; 24 Aug 2019 Just back from vacation. Found my meals on the door from yesterday. Still cold and all good until I go to weigh them.... out the 10 meals all were underweight and most of them were grossly underweight almost 100 grams. So sad. I was hoping their would get their kitchen under control. Update 3; 20 Aug 2019 Got new shipment last Friday and weighed them out of 10 Meals 2 were grossly underweight and one was borderline but included the weight of tray which means meals was underweight. Contacted them with photos and weight and had a respond (it did take 3 days to get a response) but they credited the meals back on my card and promised to strive to do better. I will check back in this weekend when the next shipment comes Update; They called me the day after I posted my photos and complaints. They were awesome with taking on all the blame. They apologized for the mess ups, I didnt even have to ask for anything. They refunded my two weeks of food and gave me a credit and asked that I send photos of the labels and actual weight (10 out of the 14 meals were grossly underweight). They promised to educate the kitchen and fix the problem. They are growing fast and have moved into a larger kitchen. I understand growing pains. I was very impressed with their customer service. I'm giving them a second try and hope it works out. I'll keep you pos read more

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Kenzie R with Trifecta is most helpful with my meal prep order! Love the food, delivery is always well done, and their customer service is A+! Highly recommend this service. Worth every penny. read more

This was the most disgusting Vegan meals I've ever tried. The taste and color were terrible. It looked like prison food. Grey and brown mushy slop food. The oil pesto had an awful flavor. The packaging requires scissors to open it and it's not fun to cut and get scissors dirty every time I want to eat. Got my first box on Friday, you have to cancel it the same day (without trying the food) in order to not receive another week. I emailed on Monday and it was too late they said. They force you to do two weeks based on their cancelation policy. Threw second week food away. No one wanted it. I just wanted them to not send it. They charge full price at over $100 for 10 meals for the second week. So I feel like it's a scam. No one in their right mind would pay that much for the poor quality food. read more

Kenzie R helped me out! Great product and great service! Love it. Food is always fresh and if any issues just chat with them and they will solve all issues read more

I don't know what's in these meals but every time I ate one I would bloat and get an upset stomach. Also I dislike how you can't cancel your subscription through your account. You have to call or email them. What's up with the added sugar in the meals too ? Every meal has about 7 grams of added sugar. read more

Nope. DON'T BOTHER. DON'T DO IT. When asked why I'd like to cancel my subscription, this was my response: 1. Every meal was the same consistency and can be eaten with a spoon. It was like I ordered a soft food diet. (See photos) 2. Received 4 of the same entrees the first week and 2 more the following. 3. It was mostly ground beef or ground turkey and when it wasn't, it was tenderized to the point where it was mush. Second week's delivery wasn't any better. It was similar to the first with the exception of a new chicken dish and salmon (salmon PIECES....like they were left over from the nice portions you see on the website) were 23g protein). It also had two meals with shrimp in it, but I requested for no shellfish (I can't eat shrimp- received a refund for the two meals). 4. No green veggies came with the meals. Over half of the meals contained the same veggies--sweet potato, carrot, cauliflower. 5. Everything came frozen and I wondered how long the meals have been in the freezer. Their response? No acknowledgment of the points I made above and only confirmed my subscription had been cancelled. Almost like they've heard this before. Maybe if you're getting the other meal plans, you'll get better meals, but if you're looking for Whole 30 meals though Trifecta, expect a sloppy joes/chili consistency in all of your meals. @Trifecta- Please do better with the Whole 30 meals or don't offer it. It looks nothing like the photos on the website. Wasted over $300 for 28 meals (it was too late to cancel week two's delivery). Lesson learned. read more

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Started the Whole30 meal prep 7 weeks ago and I'm 35lbs down. Trifecta makes it super easy to follow Macros, and the meals taste fantastic. I call when I need something because I'm 41 and Travis in Customer care was tremendous. I'm converted, Trifecta For Life !! read more

Paulina V. provided outstanding service! I can't wait to try the food! She delivered an efficient solution to my problem (which was a mistake on my part during the ordering process) in less than 5 minutes via the chat. No wait times. No endless holds. Just great service. Thanks Paulina V.! read more