Darryl (hope I'm spelling that right!) and Cyrus (same here!) showed up right on time and were…read morefantastic to work with. They quickly identified the issue with my old dishwasher and installed the new one efficiently and professionally. Darryl stood out not only for his expertise but also for his friendly attitude, which made the whole experience really pleasant.

We bought a Frigidaire gas range from them and they handled the install and appropriate permits. It…read morewas very helpful and much easier to get full service for a comparable price to the usual big box stores (who hand you off to random third party contractors, many of whom don't want to help with the permits). We had a great experience.

We went on auto-mode when we recently needed a new fridge; where did we buy an appliance from last…read moretime? Well, last time was during Covid when stocks were bare, and Bray & Scarf just happened to have in stock what we needed. We should have researched this time. High prices, a checkout process reminiscent of the last century and a post sales support process that makes me say I am never buying from them again. Our new fridge makes an annoying high-pitch warbling cricket sound all morning; they sent a tech out and he claimed he couldn't hear it. That was it from Bray; from here we've been told we have to deal with Thermador directly. So why use a middleman? Just go to a big box store where you know there won't be any support, and that's factored into the price.

I ordered a Speed Queen dryer in 2024. When they installed it, I told them that it was installed…read moreincorrectly (both email and phone call). The manual stated that the dryer pipe shouldn't snake and bend. Bray and Scarff spoke with me on the phone and insisted it was installed correctly and then stopped answering my emails. Two years later, my speed queen now takes multiple cycles for a single load to dry. I reached out to Speed Queen about this because it's still covered under warranty. They sent an email stating that the way Bray and Scarff installed it was incorrect!! I felt gaslit years ago and just gave up. Now I have a top of the line machine that operates like a dying dryer that is a fraction of the price!!

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the…read moreevening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them.

November 4, I scheduled a service appointment with Factor Appliance Repair company. When the…read moretechnicians arrived, the refrigerator was already functioning, as I had been able to turn the control panel on myself using AI help, prior to their visit. During the appointment, the technicians pointed out leaking valve and offered a temporary fix, since the permanat couls would have been $500, which I agreed to. He ied tape and left. However, two days later, I noticed water leaking from the front dispenser area--a feature I have not used for several years. When I called to address this issue, I asked why the water had not been turned off instead of simply taping the valve, since I pointed out that I do not use that feature. Today, when they came again, they told me that the real problem is now the control panel, which wasn't brought to my attention before, since it was working. It appears that the temporary fix may have caused further damage, and I am now facing an unexpected and costly repair. I am disappointed with the handling of this service, as the initial visit seems to have created a new problem rather than resolving the original issue.

The true test of a reliable provider is when something goes wrong. We had what turned out to be a…read moreminor problem with the repair and APPRO was very responsive in getting it straightened out. The key takeaway: you can count on these guys.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

I went here several times but didn't end up using them due to a personal contact getting me a…read morebetter deal but they were patient, professional and well supplied. Great advice as well.

When we were initially planning a complete kitchen renovation and met with a few kitchen design…read moregroups in the Bethesda and Columbia areas, and talked to friends who had purchased appliances, we heard over and over that ADU was the place to go. We had decided on some of the appliances we wanted to buy (Wolf induction range and steam oven, Sub-Zero refrigerator) and visited the ADA showplace in Gaithersburg on several occasions to decide on sizes and other appliances we needed. We ended up buying all of our kitchen appliances at ADU; this turned out to be efficient and a lifesaver when we had a size issue with the microwave drawer and needed to switch it out for a different model that fit better in the island cabinet. ADU carries a wide selection of quality appliance options and offers some discounting as well. I could not have imagined getting 7 appliances at 7 different places, managing those deliveries and schedules, and so on. We ended up working primarily with Kyle Gladden over the seven-month process from planning to complete installation. He showed us various appliance options, answered questions, and worked through many details over the months. Going with ADU was the best approach for us as Kyle knew the big picture of what we were trying to accomplish and when, and it simplified deliveries, asking questions, and making changes. Kyle is pleasant, professional, responsive and very easy to work and communicate with. When you are undertaking such a big project you need to work with pleasant people who can help you get the job done! It's a necessity! On occasions when Kyle was out, we could easily reach someone else who could help us in the office. Everyone we encountered in the office and the phone was pleasant, knowledgeable, not pushy, and responsive. We're happy to recommend ADU (and Kyle) for new appliances.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Dimitri did a great job on fixing our subzero refrigerator! Highly recommend ABV Systems.read more

I bought a Miele dishwasher from ABW. after it was installed, I could not get it to set up properly…read moreto work following the Miele instruction book. A General contractor came over to help me, and he also couldn't get it to start and function properly following the instructions and after some online searching. I called ABW for help, and they told me that they do not tell you how to use the products they sell. ABW told me that I had to go through Miele to learn how to get this machine to work. Miele has a two week waitlist for In person help. I've never bought a product from a company that will not tell you how to use it before. And I will not again.

I can't give them a more in-depth review because they have unresponsive customer service. I found…read morethe dishwasher I wanted. But they couldn't just list the price. You had to request a quote. So I did, and filled out all the information online. Aaaaaand...nothing. Never heard from them. No call, no email, nothing. I follow a simple rule: if you can't get a retailer or service provider to return your call/email when you're trying to *buy* something from them, i.e. when you're trying to give them money, which is when they should be the most enthusiastic, stay away. It won't get better if there's an issue after they have your money. So I'm staying away from ABW.

I recently took my in-laws furniture shopping at Bob's Furniture, and we had two very different…read morecustomer service experiences. First, I want to recognize James W. He greeted us when we arrived and was incredibly patient, kind, and knowledgeable. He took the time to help us configure the furniture in different layouts so my in-laws could better visualize how it would look in their home. He never rushed us and made the shopping experience enjoyable. His customer service was truly 10/10. Unfortunately, another employee, an older woman with short red hair, left us with a very negative impression. She made inappropriate jokes in front of my in-laws, and she falsely accused my children of damaging furniture when nothing had been broken. My children were simply trying out the furniture, just as many customers do, and they were under my supervision the entire time. Her comments were unnecessary, unprofessional, and made our family feel uncomfortable. It's one thing to politely remind customers of store policies, but it's another to make false accusations and embarrass families in front of others. I hope the store or regional manager takes this feedback seriously. While James provided exceptional service, this employee's behavior was disappointing and detracted from what otherwise could have been a great shopping experience. I hope she receives additional customer service training so future customers are treated with kindness and respect.

We ordered a cabinet to be delivered. The salesman, James, promised that all we had to do was to…read moreput the legs on. This is what we received. (See photo). Do not trust what they sa