We had a wonderful experience with KBR as we used them to remodel our kitchen recently. When I…read moreinitially gathered quotes, we weren't quite ready (as we thought), for the remodel yet. So after deciding to save more, we reached out again when we ready and they did honor our original quote. Just to add, I had several places come out - a lot were over budget and some not, but KBR definitely was by far the best, not only did they listen to my budget and kept it under, they also provided drawings/renderings of what it would look like and we loved their vision. Our experience with them once we signed off on the project was wonderful as well. We were quoted about 3-4 weeks and it took about 4 weeks overall (however, after the 3rd week, our kitchen was all installed and were able to use it! They were just finishing up the pantry and other small details). We had a positive experience overall with the management, project manager, contractors etc. They also did call a few times after the project, to make sure everything was going alright and if there was anything that we needed to be fixed, etc. There was a counter that was uneven in one corner, so they did call the counter people and have them adjust it. I am very happy we chose them and our new kitchen looks great! It hadn't been updated since the 1970's so they totally gutted it and remodeled from scratch!

I used KBR to renovate our master bath 8 years ago. I hired them after doing research on multiple…read morecompanies and getting several quotes. I recall having a very easy time working with the project manager (Armagan), but I don't recall him being on site to do much supervision. I basically trusted the crew to do the job correctly. One of the things they did was build a custom shower for us. Right after they finished we had issues with it - specifically, the floor wasn't graded properly so water would sit on the sides. They regraded it and it was slightly better. Then within the year's warranty, they had to come back and redo some of the flooring because water was getting behind the tile and causing it to crack. After that, there weren't any obvious problems, but on occasion when there were some cracks in the grout, water would leak down to the first floor. We dealt with it by caulking and trying not spray water in one direction, but we were afraid there was just constant moisture in the floors that was creating mildew. A few months ago I touched the ceiling and my finger poked right through b/c the drywall had disintegrated. Fast forward to last week - water leaked through the ceiling again, and we had the ceilings opened to see what was happening and now we're in the midst of a major shower rebuild. Apparently they completely did the shower incorrectly. Parts of the shower did not have any Durock (apparently, there is supposed to be a layer of Durock on top of the wood followed by a rubber lining over the surfaces before you lay tile). There are portions of the shower that only had dry wall, or nothing but the wood. Also, where they did have Durock and rubber, apparently it was the wrong order (the rubber was on the wood, with the Durock on top). Also, they painted the ceiling with regular ceiling paint rather than bathroom paint, so it was peeling horribly. So we have to get that redone also. We also suspect they did some of the pipes incorrectly. The bathroom smells like sulphur at random times, and a plumber once told us they were supposed to build a pipe that releases that gas and didn't (hope it's not causing any major damage because we have no idea how to fix that problem without ripping up all the floors). It's so dispiriting to find this out years after a major remodel and all the money spent, only to now spend additional money just to fix a bad job. :(

Great service, product, and installation. The team had great communication, flexibility, and…read morearrived right on time.

Our initial experience was very positive, Kitchen and Bath Masters were attentive and patient and…read moreon the whole did a good job. We discovered an issue underneath the cabinets, visible with close observation.Our floor was uneven and their work left us with a gap underneath the cabinet visible from a distant front view. I should have seen it on completion of the work, unfortunately I didn't see it until I was deep cleaning six months later and noticed the issue. I contacted the company, they came looked at the issue acknowledged the problem told us they would email some solutions! I have yet to hear from them, I reached out via text again no response. A small issue we are still waiting for a response with a fix ,it's been about a month Today Kitchen and Bath fixed the above issue. The job looks complete and well done. Thank you Kitchen and Bath Masters.

Kitchen and Bath Studios did a total renovation of our kitchen and then we hired them again to do 3…read morebathrooms. They did a fantastic job from ideas to execution. Our designer listened carefully to what we wanted and helped us to formulate our preferences into a plan. Our design goal for our outdated kitchen and dining room space was to open them up visually so that we could create a seamless space from indoors to outdoors. That is exactly what we have with floor to ceiling windows and organic materials that mirror the outdoors. Many people in my neighborhood have used Kitchen and Bath Studios, and all of them have beautiful designs that reflect each family's individual taste.

The project started out real great with the Designer. Chris was our designer and he listened to…read moreeverything we wanted in the design and even helped us put things in the design we didn't think of. I would have Chris design my kitchen again. When the project start we were really happy about the way it was progress. That all came to a halt when we saw how the crew did the electrical work. When all was said and down the electrical stills needs to be redone to make our wall look more pleasing. It took way to long for the individual to rewire the electrical switches. The plumping was also a nightmare. The sink flood 3 times before a master plumber came in and fixed it. He was able to look under the sink and tell what needed to be done. The sink backing up caused water damage to my basement ceiling. The workers also put paper and blue tape on my wooden floors and when they remover the tape it varnish came off with some of the tape. They tried to fix it but my floor looks terrible. Also the crew did not know how to put the transition on the floor between the living room and kitchen. The way they installed it left it a tripping hazard. The project started on 7 Sept and it was finally completed 7 Dec. With all the problems we had with the crew every time I spoke with the project manager I would hear that is with in code and how we do things. I got very tired of hearing that and asked the project manager for the phone number to his supervisor and was told that he doesn't have a supervisor he was the supervisor. Needless to say I would never have this company back in my house for any things else.

My neighbor referred me to JGKB and I am so glad she did. My kitchen turned out better than I could…read morehave ever imagined. Jennifer and team know what they are doing. They thought about every detail so I did not have to worry. Excellent choices of cabinets and so helpful with all the decisions. I just wanted to add that Mike, the installer that JGKB recommended, was talented, very efficient and less expensive than the contractors that I found on my own.

We've now done four projects with JGKB, including three bathrooms, a laundry room, and our kitchen…read more(first kitchen remodel in 2001 and second kitchen remodel in 2024). We've been exceedingly happy with each project. Attached are a few photos from the most recent kitchen remodel.

My experience was exceptional from start to finish. First, Shannon worked with us to design a…read morebathroom that we love. She listened to our needs, made great suggestions, and helped us select attractive, high-quality materials. She is knowledgeable, organized, patient and an absolute delight to work with. There was no hard sell, just an excellent design. The company does not start working on the project until all of the materials are in. Everything was exactly as stated on the contract. Once they start the team is dedicated to your project. They finished it well within the time projected. Buddy, who did most of the work on our bathroom, is a rock star. He is skilled, knowledgeable, and was very careful with the work and our home. The rest of the team was likewise terrific and worked together like a well-oiled machine. There were just a few little things that needed tweaking and they came back and took care of theme. The price was more than fair, and better than other bids I received. I will use KBD for any future projects.

Shannon, Mark, and the team did an excellent job remodeling our kitchen and bathrooms…read more I saw kitchen and bath depot mentioned on Reddit of all places and the moment I stepped in to the showroom, Shannon greeted us and answered all of my questions and was super friendly. They worked with us on the design so everything was exactly what we wanted and the project manager Mark was always available to answer questions when the guys were working on the house. We now have an amazing kitchen with lots of storage and a bathroom with the soaking tub I've always wanted! Overall we had a great experience with them and would use them again in the future.

The place is amazing! Very knowledgeable staff. Down to earth. Great quality product.read more

I used The Somerville Bath & Kitchen Store to order a number of items for a bathroom renovation…read morethis spring; Jessica assisted me with selection and ordering. She was extremely responsive and helpful throughout the process, reviewing options based on preference/budget and answering numerous questions; she developed a good sense of my taste and the space, making wonderful design suggestions. She also worked with my contractor and kept me posted regarding various issues as they arose. For example, being aware of the cast iron tub I had selected (but not yet ordered), she alerted me to a manufacturing issue and limited stock. I ordered earlier than anticipated based on this, just before the product became significantly back-ordered at both DC area and online retailers. Throughout the process Jessica made me feel like a priority, despite the fact this was likely a very small job/order in comparison to others that she manages. Additionally, as part of my initial renovation planning, I visited area competitors and explored online options. I found the pricing at Somerville Bath & Kitchen Store very competitive; had this not been the case, I still would've chosen SBKS in order to have a reputable local retailer/supplier with wonderful service and excellent product knowledge! They definitely made my renovation more pleasant and less stressful!

We hired H&C for a total kitchen remodel and we are so thrilled with the results! This was by far…read morethe biggest home improvement project we had ever undertaken. We sought estimates from other contractors but we felt none of them measured up to H&C in terms of their professionalism, customer service, and attention to detail. They have a deep and talented team that was incredibly knowledgeable and responsive to all of our questions no matter how small or complex. Even from the very beginning, before we had finalized a design or signed a contract, Luis and his team's responsiveness and professionalism always made us feel as though we were a valued client. That continued throughout the entire process as we worked with them to develop a design that fit within our budget. Fabio was assigned as our project manager and we couldn't be more thankful for him! He was on top of every last detail and when we had two unforeseen issues come up during demolition, he was quick to provide us a thorough assessment of the issue, several options, and his professional recommendation. It was extremely evident that Fabio and his crew that were here every day were a strong team and it was reflected in their daily communications, their craftsmanship, and their meticulous attention to detail. We'll definitely recommend H&C to our friends and family for any remodeling projects. We're looking forward to enjoying our new kitchen for years to come!

Poor communication. Shoddy workmanship (bathroom fans not working properly, paint peeling within…read moretwo months. Ignored our calls about problems, so we had to hire another firm to make repairs. They are also more expensive than other firms .

Used to love Kohler. Sadly I will never purchase from then again. Placed a large order to remodel…read moremaster bath September 1st. It's now 4 months later and I haven't received the most important pieces. No trim No bath filler. I cannot even use my bathroom. After complaining repeatedly they tried to fix the issue by sending my loaners and a gift. Had my contractor come out the Saturday before Christmas because he knows how unhappy I've been with Koehler only to find out the open box items they sent either didn't fit or had pueces missing. I'm having a blue Christmas. Thanks Kohler!

Very bad return policy! I got lots of Kohler parts that I cannot use. The return policy is 30 days…read moreunused. I don't know anyone who can remodel their bathroom in 30 days especially when some of the parts ship late from GROF/Kohler. I was unable to return unused, still in the box products after 30 days.

Don't know where to begin Had a leaky nylon ice maker tube…read moreflooded kitchen. Floor needed to be ripped up, fridge pulled, heaters on floor boards to get mold out etc. Project was to install new copper pipe installed (this was 2nd time rodents and whatever had punctured fragile nylon tube), install ice maker emergency shutoff, new hardwood floor. THREE months later still waiting final touchups on baseboard molding as new hardwood floor not as thick as old floor creating a gap. Contractor keeps saying he is coming, "check your email", etc. Death in family, car troubles excuse after excuse. Could not get repaired in time for thanksgiving. FOUR months later monday nite woke to water all over kitchen floor. Plumber pulled out fridge and saw that nylon pipe had AGAIN sprung a leak, "new line Ultimate had installed was actually a tape job (see pic #2) of old line. Cutoff was a medal makeshift clamp on a nylon pipe which apparently is a no-no. Have to file ANOTHER insurance claim (will be dropped) go thru entire demo, water repair, new floor install AGAIN...FOUR MONTHS LATER!! UGH UGH UGH

I had the best experience with Ultimate Home and Design in May 2018. I renovated two of my…read morebathrooms and everything was done very quickly (it took 5 days to accomplish), cleanly and pleasantly. Not only was the price very reasonable, the products and guidance were terrific. Nader was the only person amongst many to suggest I move the placement of my bathroom sink (since I was eliminating the desk area). And although I have yet to meet Cameron in person, he was a pleasure to correspond and speak with -- and also helped guide me with choices. I would recommend Ultimate to all of my friends, and plan on using them for many future projects.

Alex was fantastic. He was patient, and knowledgeable and helpful. I had a great experience…read moreupgrading my bathroom with his guidance. My project was excruciatingly complex. Sink from Mexico, small bathroom, tricky pipes. Alex walked me through the whole process, ordered what I needed, sent back what didn't fit. I get so many compliments on my bathroom.

Stay away! This company uses Build.com and R&L to ship. R&L delivered a damaged box and the driver…read morerefused to talk to us, drove away while we protested. After repeated attempts to resolve the issue including conversations with senior managers at both Ferguson and R&L we still have the damaged box on our porch a week later and we receive about 7 calls per day from R&L to deliver more. It has been a nightmare of incompetence and buck passing.