Guy showed up, immediately assessed situation, fixed problem in under half an hour. Impressive.read more

Honest service, very helpful. Didn't try to cheat me and showed up on time. I would recommend them…read moreto anyone

Great service! Informative, easy to deal with, communicated updates and delivered on time.read more

Excellent service, had an issue with a dryer purchased but they promptly replaced, happy with the…read morereplacement and the people involved through the whole process.

The service was top notch. I went online to their website and picked the stove I wanted. Emailed…read morethem with a picture of my old stove and the measurements. Literally within minutes, the owner Rocky Nicely emailed me back, put the order in and he could have delivered same day, but we had to wait a day due to our schedules. They came the next day, my wife was home and she immediately called me after they left very excited and super impressed about how easy this was. I will never use a big box store again! I appreciate you Austin's Appliance and Rocky Nicely. -David Steidle

I purchased a Maytag dryer from Austin's appliance I paid full price and they assured me that the…read moredryer was in the warehouse and it would be delivered within a week. The dryer they delivered to my house was the showroom floor model. The reason I know is a showroom model because it had the same dents and scratches. I asked why did they send me a showroom floor model when I paid full price for one from the manufacturer. They said it was better to get a scratched and dent model the no dryer at all.

This is based on pick up. I placed an order after midnight and they had already fulfilled it by…read more0500. Plenty of parking near the entrance and they gave me a barcode to scan for the locker and it popped open as soon as I scanned it. Everything was packed well and I was in and out in less than a minute. They even put a thank you card in the bag which was nice. No staff interaction but the pick up locker was a breeze and recommended.

Poor customer service- not all, some employees were very nice and helpful. But the overall…read moreexperience was poor. Condescending customer service employee. Walked out immediately and sold my Home Depot stock Edit: I didn't sell my shares simply because of this experience. I was restructuring my portfolio and closing a decent return for the stock. But man it made me feel good and made me feel like I was accomplishing something. The satisfaction will be short lived and most likely not lead to any sweeping corporate changes. and here I am now posting on yelp. I should prob find some hobbies.

the roanoke store hershberger area fine.i had to go buy a recliner cash.sales rep great.delivery…read moregreat.recommend them not salem va rude dirty hyper crazy girl .Nice selection.nice parking..SERVICE WAS PERFECT.

Great experience, everything went perfect. Schewels home store made our CHRISTMAS WONDERFUL!!!!read more

460 Appliance Is under new management, but still very much so in business. there is not a public…read morelocation in Roanoke at this time, however all service call work , parts and repairs are being done at remote location. For more information, contact 460 Appliance 540-613-0502

Darrell is the absolute worst! Sold me a fridge and told me he would guarantee it for 30 days. The…read morevery next day the fridge had stopped working and for 2 weeks he kept saying it would fix it but never did. He would not give me a refund and would not fix it. In fact, he just did not act professionally at all and did not pick up the phone. He did tell me on a few occasions after having had to call him multiple times that he would stop by only not to do so. I had to get someone else to fix the problem. Please do not go to 460 Appliance if you want honest people go anywhere else.

I ordered fireplace doors, the inside sales team was great, although the installer representative…read morefrom their company did a poor job installing the doors. We went to open the doors and the entire doors and frame fell forward, my son grabbed the unit. The brackets inside were not attached properly, one is basically upside down, very poorly installed considering we paid the installation fees.

We are in the process of building a home and ran into an issue with a gas log unit we purchased @…read moreDixie products ( Too many btu's for the area). I contacted Kevin @ Dixie Products and explained the situation as we were well beyond the 30 day return period. We received exceptional customer service and were able to exchange for another product that would meet our needs. I highly recommend Dixie Products. We have purchased numerous gas logs from them over the past several years and have always received quality products and quality customer service!