Guy showed up, immediately assessed situation, fixed problem in under half an hour. Impressive.read more

Honest service, very helpful. Didn't try to cheat me and showed up on time. I would recommend them…read moreto anyone

We needed a used washing machine in a hurry. The owner was straightforward and helped us find a…read moregreat used model for a reasonable price. I cannot thank these folks enough and appreciate them. I will support this local business in the future. The only drawback was the loading zone out front - I made it work and thankfully the cars behind me knew what I was doing and waited until I was parked before moving past me.

Customer care, commitment and attention to detail improvement needed. Don't turn your back on the…read morecustomer after you've made a commitment. After committing to providing better service than the big box distributors, I purchased from Vinton Appliances. I prefer to support and do business with local establishments. However, I was left to move my own, old fridge with my wife downstairs, after you told me "no problem sir, we will move it downstairs". I had to plead with you to actually deliver my new fridge after you confirmed "you make deliveries to our lake location all the time". When you arrived, your crew had nothing but can't do comments vs. can do comments based off the customer commitment you made... Further, after your delivery team did finally deliver and set-up the fridge, I asked them before they left why the water dispenser wasn't working. Their response was that it probably will start once the unit gets cold. I was skeptical on that response as it seemed to be a response just to leave and not address the issue. After waiting a full day for water to come out of the new fridge, nothing.... So, my wife and I pulled the fridge from its spot only to find the new reinforced braided tubing they installed to be completely kinked off by the installers and leaking. I unhooked it and did the job correctly, but now I have a kinked braided tube line that is suspect to kinking and leaking in the future because of inadequate installation. Upon looking over the fridge further, we noticed your installers didn't remove all the protective plastic wrap on a majority of the fridge. So we did that job for them as well. I committed to tipping your installers, and I did very hesitantly, because that's what commitments are - A promise you simply keep.

Great service! Informative, easy to deal with, communicated updates and delivered on time.read more

Excellent service, had an issue with a dryer purchased but they promptly replaced, happy with the…read morereplacement and the people involved through the whole process.

The service was top notch. I went online to their website and picked the stove I wanted. Emailed…read morethem with a picture of my old stove and the measurements. Literally within minutes, the owner Rocky Nicely emailed me back, put the order in and he could have delivered same day, but we had to wait a day due to our schedules. They came the next day, my wife was home and she immediately called me after they left very excited and super impressed about how easy this was. I will never use a big box store again! I appreciate you Austin's Appliance and Rocky Nicely. -David Steidle

I purchased a Maytag dryer from Austin's appliance I paid full price and they assured me that the…read moredryer was in the warehouse and it would be delivered within a week. The dryer they delivered to my house was the showroom floor model. The reason I know is a showroom model because it had the same dents and scratches. I asked why did they send me a showroom floor model when I paid full price for one from the manufacturer. They said it was better to get a scratched and dent model the no dryer at all.

Very Poor Customer Service…read more I have purchased a loveseat that would match the couch I just got from them. I had a date for it to be delivered and that day has come and went. It is now five days later and still no delivery. I have had many calls to the Loves, Park, IL store regarding this. I have gone in person three times. Its one excuse after another as to why it hasn't been delivered. I have even placed calls to their customer service. The first lady I dealt with through customer service was beyond rude. Apparently as the store is closing as a whole they don't care as long as they get your money. A person should not have to beg like a dog for something that purchased to be delivered.

I paid for a bed and I paid extra for it to be delivered.I was given a date that it would be…read moredelivered and was told that they would communicate with me during this process. The date came and gone, they didn't reach out to me at all, I had to keep contacting them and when I asked what day would it arrive they had no clue and couldn't give me any useful information. Basically a waiting game. I waited two weeks before having to request my refund because I couldn't wait any longer.

Four years ago we bought all our appliancess-Subzero,Wolf,Cove, a Kohler sink, faucet. Every…read moresingle appliance is broken and parts unusable, the sink is stained and uncleanable and today the spray part of the sink faucet quit working and I'm furious!! There is no repairman in the area and of course the showroom can't help you. DONOT BUY THESE PRODUCTS!! Read reviews. These appliances are not what you think they are.

My husband and I came in the showroom last week. We let the receptionist know we were shopping for…read morea complete primary baths worth of fixtures and that we needed some help. She told us that someone would soon be with us and to begin looking. Despite being the only customers in the showroom and 5 employees seated at desks throughout (not one of whom even looked up to greet us) no one ever approached us to help in the 15 minutes we waited. As we left, a women ran and opened the door offering to help us. It was too late at that point after we were tacitly ignored for nearly 20 minutes. A waste of time for us. We will not return and have found another business in town who helped us find exactly what we need. They understand customer service. Ferguson most certainly does not. Wish I could give zero stars as they gave zero effort to helping us.

Great experience, everything went perfect. Schewels home store made our CHRISTMAS WONDERFUL!!!!read more

the roanoke store hershberger area fine.i had to go buy a recliner cash.sales rep great.delivery…read moregreat.recommend them not salem va rude dirty hyper crazy girl .Nice selection.nice parking..SERVICE WAS PERFECT.

This is a local family-owned business that has been around for almost 50 years. I called them about…read moremy electric range, which has been cutting out periodically, and they were able to diagnose the cause over the phone, saving me the cost of a house call. They gave me an estimate for repair, which justified buying a new unit. I really appreciated their honesty and helpfulness, especially since they are not in the new appliance sales business. And to top it off, their phone is is always answered -- and by a delightful lady named Bonnie, who's part of the family. This company is a throwback to simpler times, and they're a pleasure to deal with. I almost hope one of my other appliances will break down, so I can have them repair it!

Phil did a super job in getting our KitchenAid mixer back on track. There were some serious repairs…read morethat were needed, but he did a thorough and effective job and good time for a fair price. I have friends who are bakers who have two other KitchenAid mixer's out of commission right now which they need for their business. I recommended kitchen appliance and repair to them, and they are going to patronize Phil as well.

460 Appliance Is under new management, but still very much so in business. there is not a public…read morelocation in Roanoke at this time, however all service call work , parts and repairs are being done at remote location. For more information, contact 460 Appliance 540-613-0502

Darrell is the absolute worst! Sold me a fridge and told me he would guarantee it for 30 days. The…read morevery next day the fridge had stopped working and for 2 weeks he kept saying it would fix it but never did. He would not give me a refund and would not fix it. In fact, he just did not act professionally at all and did not pick up the phone. He did tell me on a few occasions after having had to call him multiple times that he would stop by only not to do so. I had to get someone else to fix the problem. Please do not go to 460 Appliance if you want honest people go anywhere else.

I just bought some stuff online for the holiday sale season and thought I'd stop in to pick up an…read moreitem in person. Maybe look around to see if there was any other deal to be had. How bad could it be? The answer is pretty dire. The parking lot was a nightmare, as this store is at the end of a row of stores with pedestrians aimlessly milling at their own pace through the single road to get there. Walking into the store, it was cavernous but really rather empty. Some of the carpet was messy, particularly remarkable when you consider the horde of Roombas and other similar devices that are in stock here; apparently they don't have one of their own. I had a few theoretical tech needs but couldn't find anything to meet them in stock. But whatever, I went to pick up the one thing I'd already bought. I opened my pickup email, and clicked a link. It told me to go to the checkout line. The checkout line was painfully slow, with a few people talking endlessly, in part about the store's rewards program and in part about other needlessly complex minutiae of their transaction. When the line in front of me didn't move for ten minutes and the other one did, I hopped over, but a *store employee* cut in front of me in order to use his employee discount to buy a bag of chips. Slowly. While chatting it up. Only after that did I actually get any service, at which point I was told that the line for pickup was a customer service desk elsewhere that wasn't immediately obvious. And only after another wait did I finally receive the singular item I came for and get the hell out of there. If this experience was supposed to compete with online shopping, this industry won't be around much longer.

Do not ever buy anything from Best Buy in Roanoke va. They had an 85" tv for sale on line and we…read morecalled to make sure it was there. They said yes so we drove 3.5 hours to get it Surprise surprise turned out there was no such tv in there store. So be careful.