I can't say enough good things about the experience I had with David and Isaac from Spa Doctor in…read moreSalem, Virginia. From start to finish, their professionalism, expertise, and attention to detail were outstanding. They took the time to thoroughly diagnose the issues with my swim spa and explained everything clearly in a way that was easy to understand. It was obvious they have a deep knowledge of their craft, and they approached the repair with precision and care. What really stood out was their commitment to doing the job right--not cutting corners and ensuring everything was functioning safely and efficiently before they left. Their workmanship was top-notch, and the swim spa is now running better than it has in a long time. On top of that, they were punctual, respectful of my property, and left the work area clean when they were finished. It's rare to find technicians who combine technical skill with such great customer service, but David and Isaac truly exceeded expectations. I would highly recommend them to anyone in need of spa repair or maintenance--you won't find a more reliable or knowledgeable team. Thanks for all your help David!

We just went there to buy our new hot tub! They were so helpful, sweet, and answered out all our…read morequestions! We don't have it yet, but they are storing while we are getting our deck built!! Highly recommend their store!! They also have their cute little dog!!

Such knowledgeable and courteous staff. Fixed the problem with my very elderly hot tub in a short…read moreperiod of time. Great people to work with.

This is our 5th summer working with the team at Waterworks. We stumbled upon them when our pool…read moreinstaller became unresponsive and we were at a loss for a proper water treatment plan. From the very beginning, the folks at Waterworks impressed us with their expertise, patience, and willingness to help (even though we were new customers). Since then, we've consistently had exceptional experiences. Their customer service is top-notch; friendly, respectful, and focused on making every customer feel like a priority. We highly recommend Waterworks!

This had great customer service until an issue arose…read more My experience with this company was as follows. They were hired to diagnosis and fix a hot tub issue. The issue was diagnosed by the company and repair scheduled. The technician never showed up during the scheduled time. He was always late or early; the appointment had to be rescheduled twice. When he did show up, he incorrectly installed over $1,000 worth of parts. He put a part in the wrong place and then sealed off the drain to correct his error without my knowledge and consent. This made it impossible to drain the hot tub, and thus, damaged the hot tub. The he was hired to install were installed incorrectly resulting in error codes and never functioned. This was done in the late fall, so the technician claimed his errors could not be fixed until it was warmer. He also said he found another problem , a problem that was not initially diagnosed. In a text, the company agreed to fix the damage and error at a later date when the season was warm. When contacted to do so at the agreed upon time, they refused to fix errors and damage unless I paid an additional service fee. They also claimed additional problems were present, which were not included in their initial diagnosis. They refused to fix the damage done. I repeatedly asked them to return, as promised,  to fix the drain valve and pump issue  and damage. We could then discuss the other diagnosed problem. They refused saying they needed paid for additional service. And, they required me to order the replacement parts in which they damaged and incorrectly installed. When I requested respectfully that they fix the damage, complete the service hired and paid for, and incur parts cost for items they damaged, the personnel not only refused but they began sending emails, in my opinion, attacking my character and making inaccurate accusations. If you decide to work with this company be aware your experience may be similar to mine. At first customer service appeared great. When hired, service performed, and issues occurred,  I experienced refusal to deliver services paid for, damage to personal property, and ongoing accusations and assault on my character via email and other written formats. I was further told in an email, by a Paul, that he only agreed to initial be helpful with service because he thought it would get sell. There are many other company that due repairs correctly. I hired one to address the damage caused by Water by Design technicians, and there are a lot of companies that sell hot tubs/spas that don't subject you to distress and personal attack when they disagree or you ask for what was promised. My end goal was to purchase a hot tub from this company, but I purchased one from another company after my experience with this one. I hope people can use this information to make informed decisions and avoid the distress and personal attack I endured. Again, in light of all the other posts, they do well with customer service when trying to make a sell and everything goes as planned. But, their response, in my experience, with errors was quite different. Joseph who reviewed this company appeared to have a similar experience. I recommend avoiding this company for repair services aw well as hot tub purchases.

I bought a house with a 2004 Jacuzzi and the FLO message started blinking and nothing I did would…read moremake it go away. I called and got an appointment within a week. The service guy came, took a look, did some diagnosing, and concluded the pump was shot. He replaced the pump and all was well and good with the hot tub again. All in all, he was here for about half an hour or so and got it taken care of. Service call fee + new pump came to about $450 total. Given I called around and got several estimates from various companies, this seemed on par. Would recommend.

They just want to get money from you. They sell you stuff that you don't even need your pumps…read more Don't last very long.

This review serves as a follow-up to our original review regarding our pool restoration project. We…read moresincerely hope that no other family experiences the frustration, delays and lack of professionalism that we encountered throughout this process. Our restoration project began with AquaPros in February. After months of delays, repeated excuses and unmet commitments, we were finally able to part ways once our pool liner was ordered and ultimately installed this month. Throughout our experience, we were repeatedly given inaccurate timelines, misled regarding the status of our project, charged for additional services that failed to deliver the expected results, and, most concerning, were met with an unprofessional and confrontational response from the owner when we attempted to address our legitimate concerns. The most important issue we feel prospective customers should understand is AquaPros' definition of "FULL SERVICE." According to the company, this terminology refers only to labor performed. However, after paying our invoice in full, our pool was far from fully operational. It was not clean, chemically balanced or functioning as a completed project would reasonably be expected to be; we literally were left with an expensive, concrete POND. Thus forced to hire a true professional to finish the work, restore the water to a crystal-clear and balanced condition, and ensure the pool was operating properly. During that inspection, the independent professional also discovered that our pool skimmer was cracked or, at minimum, that the damage had gone unnoticed or unaddressed during the liner installation process. This resulted in yet another unexpeced repair following what should have been a completed restoration. Prospective customers deserve complete transparency regarding what is and is not included in the services they are purchasing, so they can make informed decisions.

They clearly have no interest in servicing pools. They did a horrible job with our opening and…read moreclosing. Go elsewhere!!!

I have used Aquarius Pools for several years. I had issues with liners that they installed due to…read moremanufacture issues. Waylon the operations manager worked with me to replace it twice with no expense to me. They have several new crew members that were extremely professional and accommodating to make sure that I was happy with the process. I will recommend and use Aquarius pools in the future.

With weather expected to be in the 90's, I have made several trips to have my water tested. It's…read morecrystal clear and looks like it should be in a commercial or magazine! After the opening of the pool, they quickly got the correct chemicals, and it was ready for swimming in a few days. Matt is a pro on knowing what pools need and is very patient explaining how and when to add the chemicals. He does a great job and is so kind and helpful!

This business has been there for me for years. I have trusted them with opening and closing my pool…read moreand everything in between. Dave Key, the owner, is always on site to answer any questions and to help resolve any issues you may have. Lori is awesome!

Highly recommend National Pools! We've had our infinity pool a little over a year and couldn't be…read morehappier. Installation went without a hitch and very easy to work with the guys. Larry came today to do our weekly maintenance and went over and beyond to get our pool numbers right after a heavy use over the 4 th of July weekend..

Called requesting quote for full replacement of pump, heater and filter equipment 2 weeks ago…read more Never heard from again.

Steve & Preston are excellent to work with. We live on Hyco lake and had a hard time finding anyone…read moreto come out here and service our hot tub. Steve was prompt to respond and get us on their schedule. He and Preston were very knowledgeable and friendly and quickly diagnosed and repaired our heating element with same day service and reasonable pricing. We were even able to order a replacement hot tub cover through them. They also offered regular water testing and treatment services. Highly recommend River City Spa.

Great service and great people... highly recommend. Covers central NC and southern Virginia.read more