I can't say enough good things about the experience I had with David and Isaac from Spa Doctor in…read moreSalem, Virginia. From start to finish, their professionalism, expertise, and attention to detail were outstanding. They took the time to thoroughly diagnose the issues with my swim spa and explained everything clearly in a way that was easy to understand. It was obvious they have a deep knowledge of their craft, and they approached the repair with precision and care. What really stood out was their commitment to doing the job right--not cutting corners and ensuring everything was functioning safely and efficiently before they left. Their workmanship was top-notch, and the swim spa is now running better than it has in a long time. On top of that, they were punctual, respectful of my property, and left the work area clean when they were finished. It's rare to find technicians who combine technical skill with such great customer service, but David and Isaac truly exceeded expectations. I would highly recommend them to anyone in need of spa repair or maintenance--you won't find a more reliable or knowledgeable team. Thanks for all your help David!

We just went there to buy our new hot tub! They were so helpful, sweet, and answered out all our…read morequestions! We don't have it yet, but they are storing while we are getting our deck built!! Highly recommend their store!! They also have their cute little dog!!

Such knowledgeable and courteous staff. Fixed the problem with my very elderly hot tub in a short…read moreperiod of time. Great people to work with.

This is our 5th summer working with the team at Waterworks. We stumbled upon them when our pool…read moreinstaller became unresponsive and we were at a loss for a proper water treatment plan. From the very beginning, the folks at Waterworks impressed us with their expertise, patience, and willingness to help (even though we were new customers). Since then, we've consistently had exceptional experiences. Their customer service is top-notch; friendly, respectful, and focused on making every customer feel like a priority. We highly recommend Waterworks!

This had great customer service until an issue arose…read more My experience with this company was as follows. They were hired to diagnosis and fix a hot tub issue. The issue was diagnosed by the company and repair scheduled. The technician never showed up during the scheduled time. He was always late or early; the appointment had to be rescheduled twice. When he did show up, he incorrectly installed over $1,000 worth of parts. He put a part in the wrong place and then sealed off the drain to correct his error without my knowledge and consent. This made it impossible to drain the hot tub, and thus, damaged the hot tub. The he was hired to install were installed incorrectly resulting in error codes and never functioned. This was done in the late fall, so the technician claimed his errors could not be fixed until it was warmer. He also said he found another problem , a problem that was not initially diagnosed. In a text, the company agreed to fix the damage and error at a later date when the season was warm. When contacted to do so at the agreed upon time, they refused to fix errors and damage unless I paid an additional service fee. They also claimed additional problems were present, which were not included in their initial diagnosis. They refused to fix the damage done. I repeatedly asked them to return, as promised,  to fix the drain valve and pump issue  and damage. We could then discuss the other diagnosed problem. They refused saying they needed paid for additional service. And, they required me to order the replacement parts in which they damaged and incorrectly installed. When I requested respectfully that they fix the damage, complete the service hired and paid for, and incur parts cost for items they damaged, the personnel not only refused but they began sending emails, in my opinion, attacking my character and making inaccurate accusations. If you decide to work with this company be aware your experience may be similar to mine. At first customer service appeared great. When hired, service performed, and issues occurred,  I experienced refusal to deliver services paid for, damage to personal property, and ongoing accusations and assault on my character via email and other written formats. I was further told in an email, by a Paul, that he only agreed to initial be helpful with service because he thought it would get sell. There are many other company that due repairs correctly. I hired one to address the damage caused by Water by Design technicians, and there are a lot of companies that sell hot tubs/spas that don't subject you to distress and personal attack when they disagree or you ask for what was promised. My end goal was to purchase a hot tub from this company, but I purchased one from another company after my experience with this one. I hope people can use this information to make informed decisions and avoid the distress and personal attack I endured. Again, in light of all the other posts, they do well with customer service when trying to make a sell and everything goes as planned. But, their response, in my experience, with errors was quite different. Joseph who reviewed this company appeared to have a similar experience. I recommend avoiding this company for repair services aw well as hot tub purchases.

I agree that they Talk the Talk, But they absolutely don't Walk the Walk. After contacting them…read moreabout service they informed me that they could help me, it would be about six weeks before they could send someone out. Hum.. red flag #1.The $150.00 fee for the initial visit had to be paid with a card on file first.. Hum.. red flag #2. When the two service guys showed up they pointed out that my Spa was really old , and they were not familiar with its operating system. Hum.. red flag #3. I had to tell them what I thought the problem was. They did find a wire with their tester that could be a problem?? ( been replaced sense, not the problem) . Hum.. red flag #4. Upon leaving about 15 minutes ($150) after they arrived, I was told that they would get with there service manager and he would get back with me. After four days I had to reach out for him by phone and emails. Hum.. red flag #5. Several days after that I got in touch with him and was told that he was having trouble finding parts for my OLD spa. He did mention that he may be able to find me a used spa for around $2500 TO $3500,in my price range. What, My price range? Hum.. red flag #6. I had made it clear that I could not afford a new $10,000 Spa. I specified that I wanted mine serviced. No more red flags. After several more failed attempts to communicate with them I gave up. Lesson learned. I even asked more than once to at least tell me, or give me a list of what parts they were looking for!! Nothing. Suggestive Retailing at it's finest. Couldn't have been that hard to just say " No, can't help you"! I suggest that they add a star at the top of this page before the "Not good" that says "Poor" ....

Stopped into the Salem store in for pointers on the steps for replacing the water in, and cleaning…read moreof, my hot tub. Roger gave me step by step instructions and sold me the materials necessary to get the job done properly. As a new spa owner, Aquapros (particularly Roger) have been most helpful. Thank you!

I wanted to share a huge thank you to Bob Davis and the entire Aqua Pros team! From my initial…read moremeeting with Hannah, to the design phase with Bob, and the building phase with Caleb and crew, I knew I was in expert hands the entire time. They worked with me thru each step of the process and clearly explained every option available. They truly turned my dream into reality!

Fantastic pool install. Boss is great, crew is great, pool is awesome!!! After service handled…read moreby their service manager not cool. Service manager a laid back smug snot. He makes sure their problem is your problem. Brags how he solved the owner's service issues. Not my experience.

They clearly have no interest in servicing pools. They did a horrible job with our opening and…read moreclosing. Go elsewhere!!!

With weather expected to be in the 90's, I have made several trips to have my water tested. It's…read morecrystal clear and looks like it should be in a commercial or magazine! After the opening of the pool, they quickly got the correct chemicals, and it was ready for swimming in a few days. Matt is a pro on knowing what pools need and is very patient explaining how and when to add the chemicals. He does a great job and is so kind and helpful!

This business has been there for me for years. I have trusted them with opening and closing my pool…read moreand everything in between. Dave Key, the owner, is always on site to answer any questions and to help resolve any issues you may have. Lori is awesome!

Called requesting quote for full replacement of pump, heater and filter equipment 2 weeks ago…read more Never heard from again.

Great service and great people... highly recommend. Covers central NC and southern Virginia.read more

From the owner: We service all brands of hot tubs and swim spas. Additionally, we service baptistries and jetted…read morewhirlpool bath tubs. We also offer services to maintain the chemical balance in your hot tub or swim spa and draining, cleaning, refilling, and starting up your spa. We have a large service area from South Central Virginia all the way up to West Virginia and down into North Carolina.