Today I had to go to Lowe's because I needed an air-condition filter for my home system, and what I…read morecame out with was not only the product I came in for, but with the realization that Lowe's has something rare to find these days: friendly, kind, knowledgeable, and efficient associates eager to go the extra mile to help you. And that to me is not only priceless, but deserves my loyalty. After having been selected as number 4 of Yelp's Top 50 most prolific Elites of 2025, a year when I was also awarded the Yelp Triad Squad Photographer of the Year Award at their Yelpies 2025 Award Ceremony, an event that honored the highest-performing Yelp Elites, and where last year I was awarded the Yelp Triad Squad Yelper of the Year Award, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And this Lowe's in Roanoke, Virginia is a perfect example. Lowe's has grown from a single small-town general store in 1921 into the world's second largest home improvement retailer. In 1921 Lucius Smith Lowe founded "North Wilkesboro Hardware" in North Wilkesboro, North Carolina. It sold a diverse array of everyday items. After his passing away, in the early 1940's his son James took ownership, eventually bringing in his brother-in-law, H. Carl Buchan, as a partner. Then around 1946 Carl Buchan refocused the company on a new strategy eliminating wholesalers and buying directly from manufacturers to offer lower prices. In 1952 he becomes the sole owner. After his passing away in 1961 the company went public as Lowe's Companies, Inc., allowing it to fund regional expansion across the Southeast US. In the late 1970's Lowe's shifted its focus to retail "do-it-yourself" consumers under CEO Robert Strickland. And marketing was aimed at individual households. In the 1990's the company began transitioning to the massive warehouse-style store format that dominates its brand today. Today under CEO Marvin Ellison, who joined in 2018, the company has focused on modernizing its digital presence and optimizing its supply chain to better compete in the massive home improvement market. When I entered the store I found it clean, well stocked and well organized. But I had no idea where to go to find what I came to look for. So I turned to the right and started walking with the hope of finding an associate who could help me. It didn't take long for me to run into Cathy whom I immediately noticed who she was by her nametag and the way she was dressed. I asked if she could help me find what I was looking for and instead of telling me "Go to aile such and such," she actually went with me and helped me find the size I needed and the quality one I wanted. When I pointed out that these were on Sale for Buy 3 and get another one Free, she made sure to walk with me to the cashier associate also named Kathy but with a K, to let her know about the sale so she would make sure to give it to me. While I was there she asked me if I was a Lowe's Rewards Member and when I gave her my phone number we found out I wasn't so I asked her if she could sign me up. And she was happy to do so. I thanked her and asked if she had a bag to put in the filters. She went somewhere and found one of the size I needed and packed my 4 filters. Later at home I found out that these filters had a filtrete app that told you when it was time to change them and how was the quality of the air by inputting your location. In conclusion I highly recommend this Lowe's for all the reasons you already know and most of all for its exceptional customer service which to me is priceless.

I want to recognize Jeremy from the door department for providing exceptional service. He took the…read moretime to thoroughly educate me on the different types of doors--wood, steel, fiberglass--explaining the pros and cons of each material. His knowledge and professionalism gave me complete confidence in his recommendations. This is actually the second time Jeremy has helped me. The first time, I was simply browsing, and he still gave me impeccable service. I was so impressed that I returned and purchased everything he recommended. Because of his expertise, attentiveness, and genuine care, I now choose to shop exclusively with Jeremy. He's an outstanding representative of Lowe's!!

Giebner Environmental does fabulous work at a fair price. They are the company for Dump Truck…read moreHauling, Excavating and Landscaping Materials. Highly recommended!!

My husband and I are remodeling our bathroom. We purchased calacatta marble slabs for the double…read morevanity countertop and tub deck. We couldn't find the type of marble we wanted anywhere else. Jim, the owner, pulled out the slabs for us to look at and explained there was one area with a flaw that they would avoid. The crew that came out to create the templates and install was prompt and professional. We had to reschedule a couple of times to coordinate with our cabinet installers, and they were very accommodating. Everything was cut accurately and installed well. Both slabs have a lovely ogee edge. The vanity was cut in one piece with 2 undermount sinks. The tub deck has a seam, but we had to look closely to be able to see it - it's not noticeable at all It turned out beautifully and the price was very reasonable. We're very happy with Premier Stone.

This place is a joke. Some guy named Jesse tells me to just go wander around the back of the…read morebuilding looking at stones in 90 degree heat. Nobody comes out ever to check on us after a half hour. Then we sit in the car and and when I come back in 20 minutes later he says "I'm closing a deal after 3 years". Cool. Nice work. I'm buying, not looking and we've given you 10s of thousands of dollars out of Floyd county. I've honestly never seen the disrespect and the kicker is that he hangs up on me when I called back. Real piece of work.

Great quality mulch, friendly staff, and fast delivery. Highly recommend Timberland Mulch for…read morelandscaping projects!

Don't even bother trying to do business with this merchant. They never answer their phone and they…read morenever return a phone call. I called them on a Thursday to order underpinning and an access door and was told that it would be in on Wednesday and they would call me as soon as it arrived. After I didn't hear anything from them, I tried multiple times to call them to no avail. They never returned my phone calls in the two months that I have been trying to reach them. I would not recommend that anyone try to do business them.

Very knowledgeable helpful and professional. They carry hard to find parts at far prices. I…read morepurchased a sliding glass door and a few plumbing items and couldn't be happier!

Went to pick up a handgun. Absolutely zero issues or faults on the end of 1st Pawn, extremely…read moreprofessional, friendly, and efficient! Sierra (or Ciara) was especially helpful and friendly. Thank you!!

Amazing customer service! Super kind, friendly and helpful. Looking forward to having our pool…read morebuilt!!

They just want to get money from you. They sell you stuff that you don't even need your pumps…read more Don't last very long.

Really nice people. I will be going back again soon. The facility was clean, and everything was…read morestocked.

My wife bought a 3 in 1 Oklahoma Joe's grill and the employees loaded up the smoker/grill combo…read moreinstead ($100 difference). I put it together thinking she paid for the one we got until she shows me the receipt which clearly states 3 in 1 on it. We call them and explain the situation. We were told they had one left still in box. They claimed they would put her name on it and place it in the back and assemble it for us since we would be returning one fully assembled. When I get there the next day they act like they didn't have any at first but later found ours with our name on it still out on the floor (luckily with a sold sign) but it was never assembled like they stated it would be. It would apparently take them a whole day to assemble it and I would have to pick it up the next day. Rather than deal with their incompetence I took the boxed grill we were supposed to get to begin with. You're welcome for the free labor since you took the one I assembled and now I have to put another one together. At least this one is the right one this time.