1. Preferred Paints & Coatings

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    Beaver, WV

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    Preferred Paints & Coatings

    5.0 (1 review)
    Closed • 7:00 am - 5:00 pm

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    3 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.9(18 reviews)
    4.3 mi

    Adam vs Bob. I went into the store looking for a few things for some home improvement projects. I…read moregathered everything per usual asking reps along the way, where is this, where is that, and usually everyone being so helpful. Then came for the last item. I was looking on my phone and it said there were 24 items still available, then I went to the exact location it said it was at. I searched... didn't find anything. I asked a representative where this particular item was, and he showed me the same location. Then I found Adam and told him that it shows there are 24 products still available online but they aren't in the location. Now this guy didn't even have the audacity to lift his head and look me in the eye. I tried to show him my phone showing what it said and the item location but he was short with me and didn't give me the time of day. He seriously didn't even look up from his desk after standing there explaining that it shows you have inventory of this item. Not just 1 or 2 items because sometimes its not there, but 24! He them proceeds to say if its not there its not there, we don't have it. So i take a walk, say "thanks Adam for the help," and go back to the location of where the table might be. I ask another representative named Bob and he looked at my phone, showed true character looking me in the eye and walking me over to the exact station I had been several times before. He looked in the section, welp not there... looked around a bit more.... bingo! Up in the rafters was a whole box of this inventory. He called over a forklift personal and got it all taken care of for me. In the end, thank you Bob for being great at what you do, and taking the time to take care of your customers as a gentleman with class. To everyone else, don't be a Adam. We have had enough of those.... Be like Bob. Be the good in the world and be great at what you do. PS. I later found out Adam was the boss. None the less... don't be a Adam. Be like Bob.

    Paid to have a Same-Day Delivery order delivered on Oct 1, 2026, here I am 3 days later and dont…read morehave a clue where the order is or when it will be delivered. I have called the Customer Service number every day, and they have been unable to give me any information. They have been telling me a rep will call me back in 24hrs for 3 days in a row, nobody has called my phone from Lowes in 3 days. I spent 90 minutes this morning on the phone with Customer Service with the same reply word for word, a representative from Lowes will contact you in 24hrs. When I got off the phone, I called the Beckley Lowes store at 304-250-2000, all I got was an automated phone operator, and was put on hold for over 30 minutes, then the call just went dead. I have never seen Delivery or Customer Service this pathetic. Lowes does not communicate with their Customer Service Representatives (3rd party contractors), and they have no idea/clue who his picking up the order or delivering (another 3rd party contractor). Lowes has given their Customer Service and Delivery Service away to 3rd party contractors that don't even work at Lowes. Once you make your order and pay Lowes, they won't answer the phone, and act as though its out of their hands. I told Customer Service to just cancel and refund my order. I was given a case# and told a rep from Lowes will call in 24hrs. I cant believe a company as big as Lowes would turn their service's over to a 3rd party that does not care about Lowes customers. Pathetic

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Northwest Ace Hardware - More local honey.

    Northwest Ace Hardware

    4.2(5 reviews)
    72.7 mi
    •$

    The very first time I visited this store was when I needed to make copies of some keys. I remember…read morehow well I was treated. Since it was my very first time shopping there I was invited to become a member, downloaded their app, and did so and the keys ended costing me almost nothing for using a coupon one of their helpful employee gave me. But what I remember the most is how well I was treated. Since then I enjoy visiting their stores for most of my hardware needs. After being awarded the NC Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And this ACE Hardware Store on 2303 Williamson Rd NE, in Roanoke, Virginia, is a perfect example. ACE ultimate goal is "to be the most helpful hardware store for customers, offering quality products and convenient shopping experiences with expert advice." Through personal experience I have found out that their employees go the extra mile for its customers. And they have such a variety of products, that throughout the Seasons I like visiting the store because you never know what you'll find there. Anything from pumpkins to local honey during this time of the year. As a matter of fact, the other day I had to make a gift of local honey, and here is precisely where I found it. As soon as I walked in a friendly young lady greeted me, welcomed me to their store, and made herself available to help me find anything I needed or was looking for. I could see why their slogan "ACE is the place with the helpful hardware folks," was very true indeed. As I walked through the store I was amazed at all the different products they had in such a limited amount of space compared to places like Home Depot and Lowe's. And their prices if you add the excellent service you get are not bad at all. The service they provide is extraordinary. I read in one of their ads that if you purchase one of their large barbeque grills they will go out to your house and put it together. I invite you to view my photographs accompanying this review to get a better sense of the place and give them a visit. It is by supporting local stores like these that we can show our appreciation for their service and the great contribution they make to our community.

    The best service and selection. The only issue is there are two parts to the store and half is…read moreupstairs. Rough for a disabled person. Go to the back for that entrance and not the front worn the iron pan out front. They are super friendly and can explain anything to anyone. Fair prices and personalized service. These people know what they're talking about and not just bodies in a store.

    Photos
    Northwest Ace Hardware - Their outside area where they often display merchandise for sale.

    Their outside area where they often display merchandise for sale.

    Northwest Ace Hardware - Their famous gigantic cast iron decorates their outdoor white wall.

    Their famous gigantic cast iron decorates their outdoor white wall.

    Northwest Ace Hardware - More merchandise

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    Preferred Paints & Coatings - paintstores - Updated October 2026

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