Just got a fresh water change and aquarium cleaning from The Aqua King. Always does an amazing job…read more I highly recommend.

Justin is very knowledgeable he has made my saltwater journey a breeze and i don't know where'd I…read morebe without his guidance and has become my extended family if I could give him a million stars thats what it would be .

Great customer service and store is clean and well stocked. Location is easy to get to.read more

My dogs have PTSD from not being socialized as pups and then they were in a barn fire. Rikki has…read morebeen grooming them since I got them, and has been simply amazing with them. She treats them so nicely and professionally. I can't say enough good about her. They visibly trembled when I first started bringing them in, but now they are so so much better! I adore her!

I've had a great experience with Triad Reef Critters now Triad Aquatic Critters over the years…read more They handled moving my entire reef tank from one house to another, and anyone in the hobby knows that's no small task. During the move, they noticed my plumbing setup wasn't ideal and completely redid it, which has been a huge improvement. Unfortunately, I did lose three fish during the move, but they stood behind their work and gave me a livestock credit without any hassle. That level of customer service says a lot. Their prices seem to be right in line with other local fish stores. The only reason I'm giving 4 stars instead of 5 is that right before they relocated, I purchased a few replacement fish and lost two of them within a week while they were in my quarantine tank. To be fair, losses can happen with any fish store, and that's just part of the reefing hobby. What has always stood out to me is how informative, honest, and courteous the staff is. They're willing to answer questions, offer advice, and genuinely help hobbyists succeed. I haven't had a chance to visit their new location yet, but I definitely plan to soon. Overall, I'd recommend Triad aquatic Critters to anyone in the reefing community looking for knowledgeable service and a store that stands behind its customers.

Always helpful and friendly staff. Fish and aquarium plants do well, really everything' you look…read morefor in an aquarium store.

The man decided that he was going to take his anger out on myself and my elderly mother. i went to…read morepet a rat that I may purchase and the next thing I know he is calling me rude and in front of my kids, from the time we walked in the door we were bothering him and he was just mean, this isn't the first time I have felt like a burden going to his store, but he proceeded to say a**hole in front of my 5 year old and my 9 year old while yelling at the top of his lungs at my elderly mother. I have never been so insulted, humiliated and now my daughter is upset and crying because her snake will have to wait for his food. And we have gotten boxed from then that we have had to sit outside due to them having roaches. it's disgusting! The building the animals conditions and his attitude are terrible we have also bought 3 different animals from them and each one died, they need to be shut down.

Not impressed at all. Kinda rude people. I guess I will just continue going to west Virginia pet…read morestores. Better selection, nice people, and better prices.

I came into the store Wednesday 19th of August Thursday, 20th of August and today, Friday 21st of…read moreAugust Wednesday and Thursday. I stood in the Fish department for 20 minutes without getting any help today I come in and lay at the counter had her little earpiece in to someone that I needed help in the Fish department started the timer on my watch 14 minutes and 58 seconds I proceeded to leave again without any assistance, I have five aquariums over $2000 in Fish thousand dollars in plants, but I will never ever come back to this store again why cell Fish if you don't have anyone here that can help you or assist you with something that you want unfortunately the fish they had I could not find nowhere else so I'll just bite the bullet and I ordered off-line very, very, very piss poor Customer Service when it comes to the Fish department

If you have a pet, I would definitely recommend NOT buying the treats there, specifically the Open…read moreFarm brand. I unfortunately made the mistake of getting the all natural Chicken jerky recipe for my sweet little pup and after 3 hours she started having diarrhea all over the house. It went on for 48 hours until it went away. I thought she had ate something outside but after looking at my recently bought Open farm treats I got from this store it was expired by 1 year!! I immediately went to return it the next day and told them to check out all the other stock of Open farm treats and they said "well keep a mental note". Next time I visited about 2 weeks later the same product was expired by a year, ALL of the open farm items. Unless you want your dog to poop its brains out, do not buy these treats!!!

I'm actually surprised this place has 2 stars. Way to go Petco! My wife placed a pick up order…read morewith my name on it. It was taking a couple days before I could get there and they wouldn't let her pick it up because she placed me as the pickup person so she placed another with her name. She left mine because we could use extra. I went the day after she picked up hers and gave the cashier my name. She said they had no order so I gave them my wife's name and she found it but said I was not the pickup person. I told her I can show her my ID and we have the same last name and same address and she said that wasn't good enough. I tried telling her I was definitely on the order and she still claimed I wasn't. She actually made me call my wife at work and send a picture of her ID. Preaching to me if someone stole my items I would be mad at them. Annoyed? Yes I was. But ok, maybe my wife made a mistake. That being said, the cashier was flat out rude and needs some lessons in customer service. When I got to my car my wife sent me the confirmation emails that clearly show me as the pickup person. I then looked at the piece of paper on my pickup order that clearly says my wife's name and mine. At this point annoyed at all they made me go through to pick up an order I clearly should have been able to without any issues, I go back inside and ask to speak to a manager. And to my surprise, the rude cashier who didn't know what she was talking about was the manager. I believe her name was Shannon or something like that. I am honestly not 100% sure. She was older with grey hair. So I proceed to point out to her the confirmation emails with my name and the piece of paper on my pickup order that has my wife's name and my name and tell her it's messed up that I wasn't allowed to pick up my order without being forced to bother my wife at work. Because clearly I was the pickup person. And that there was no reason they shouldn't have let her pick up the day before because her name was on it too. With a shitty attitude the manager (and I only pray she is not the GM) proceeds to argue with me about how I am wrong. Despite me showing her clear evidence that I was the pickup person on multiple forms. And then proceeded to blame the handheld device. And then finally in a crappy tone said "No, I'm wrong its my fault. No no I'm wrong I guess." And then proceeded to blame the device again. She then went to maybe they gave my wife the wrong order and I showed her no because the confirmation email order number matched the order number on the piece of paper attached to the bag. I finally just told her she needs some serious lessons in customer service and we would just shop at Petsmart. I have never met someone so rude, especially a manager. Or someone to argue so hard that they were in the right even though multiple pieces of evidence show she is clearly wrong. A simple "I am so sorry for the mixup" would have made everything fine. Instead she wanted to be shitty when I thought she was just a cashier and then again as the manager. Petco...get it together.

Matt the manager is very nice all the staff are. Very helpful and genuine. Definitely recommend…read morethis business

This place has really nice stuff, though you pay for it. I'm okay with buying high-end pet…read moresupplies because I feel like it's worth it for a companion. However, recently I purchased an add-on collar for a 2nd dog on my PetSafe in-ground containment system. The product looked identical to what I needed, but was not compatible. The store refused to allow me to return it because the package was opened, even though I had a receipt and it was within one week of purchase. They won't accept returns on anything electronics, even if completely unused. They told me to call PetSafe, but the manufacturer won't accept it because I didn't purchase directly. I'm now out $160, unless I can recoup some funds via ebay. I've primarily been shopping there for the last couple years only to support a local business. I really can't believe they have left me hanging on this, rather than just accept the product and deal with the back office work of handling a return. When I conveyed that I just like supporting someone local, the clerk responded with, "you ARE supporting us [with this sale], we just can't take it back because the package is opened. Give PetSafe a call." What a joke. Feel free to be a patron, but you better know what you're purchasing because they ultimately don't care.

I came in to wash my dog in the do it yourself wash. I had not even gotten the chance to wash my…read moredog and was told that I could not use the dryer on my dog because she is too hairy. I spent 5 minutes using the dryer before I was told this. I was told to clean everything up and told that I was not allowed to finish the wash. I was still charged for the service even though I was not able to use it at all. $15... Quote: "We do not want the hair in our store it will get on our products." I've been to plenty of dog washes before. In stores similar to this one...I clean up after myself...but I've never been kicked out of a store for my dog having too much hair. I was told that they would be happy to groom my dog for me. The whole point of a do-it-yourself wash is so that I can literally do it myself... Pretty sure that they just wanted the money for grooming. I won't be back to a place that steals money. If you have a dog that sheds at all don't even try to wash it here because they will charge you and kick you out. If there are stipulations to what kind of dog can be washed that should be posted and perhaps your front counter associate shouldn't allow someone to proceed with a wash if you deem the dog to be "too hairy". So sorry I don't have a poodle.

I've tolerated their rudeness for several years -- no more! I love supporting local businesses but…read morethey need to appreciate their customers and not seem so bothered and inconvenienced by questions! I've also witnessed staff being upset by puppies that may be a little hyper or have an accident even though the dogs are friendly. Tractor supply has similar products and are so kind and helpful to their customers. I will be going there from now on!

NEVER GO HERE. AWFUL PLACE. Rude, disrespectful, mean employees. No care or empathy towards people…read moreor pets. Prices are incredibly overpriced and not worth it. I wish I could give 0 stars.