This had great customer service until an issue arose…read more My experience with this company was as follows. They were hired to diagnosis and fix a hot tub issue. The issue was diagnosed by the company and repair scheduled. The technician never showed up during the scheduled time. He was always late or early; the appointment had to be rescheduled twice. When he did show up, he incorrectly installed over $1,000 worth of parts. He put a part in the wrong place and then sealed off the drain to correct his error without my knowledge and consent. This made it impossible to drain the hot tub, and thus, damaged the hot tub. The he was hired to install were installed incorrectly resulting in error codes and never functioned. This was done in the late fall, so the technician claimed his errors could not be fixed until it was warmer. He also said he found another problem , a problem that was not initially diagnosed. In a text, the company agreed to fix the damage and error at a later date when the season was warm. When contacted to do so at the agreed upon time, they refused to fix errors and damage unless I paid an additional service fee. They also claimed additional problems were present, which were not included in their initial diagnosis. They refused to fix the damage done. I repeatedly asked them to return, as promised,  to fix the drain valve and pump issue  and damage. We could then discuss the other diagnosed problem. They refused saying they needed paid for additional service. And, they required me to order the replacement parts in which they damaged and incorrectly installed. When I requested respectfully that they fix the damage, complete the service hired and paid for, and incur parts cost for items they damaged, the personnel not only refused but they began sending emails, in my opinion, attacking my character and making inaccurate accusations. If you decide to work with this company be aware your experience may be similar to mine. At first customer service appeared great. When hired, service performed, and issues occurred,  I experienced refusal to deliver services paid for, damage to personal property, and ongoing accusations and assault on my character via email and other written formats. I was further told in an email, by a Paul, that he only agreed to initial be helpful with service because he thought it would get sell. There are many other company that due repairs correctly. I hired one to address the damage caused by Water by Design technicians, and there are a lot of companies that sell hot tubs/spas that don't subject you to distress and personal attack when they disagree or you ask for what was promised. My end goal was to purchase a hot tub from this company, but I purchased one from another company after my experience with this one. I hope people can use this information to make informed decisions and avoid the distress and personal attack I endured. Again, in light of all the other posts, they do well with customer service when trying to make a sell and everything goes as planned. But, their response, in my experience, with errors was quite different. Joseph who reviewed this company appeared to have a similar experience. I recommend avoiding this company for repair services aw well as hot tub purchases.

I agree that they Talk the Talk, But they absolutely don't Walk the Walk. After contacting them…read moreabout service they informed me that they could help me, it would be about six weeks before they could send someone out. Hum.. red flag #1.The $150.00 fee for the initial visit had to be paid with a card on file first.. Hum.. red flag #2. When the two service guys showed up they pointed out that my Spa was really old , and they were not familiar with its operating system. Hum.. red flag #3. I had to tell them what I thought the problem was. They did find a wire with their tester that could be a problem?? ( been replaced sense, not the problem) . Hum.. red flag #4. Upon leaving about 15 minutes ($150) after they arrived, I was told that they would get with there service manager and he would get back with me. After four days I had to reach out for him by phone and emails. Hum.. red flag #5. Several days after that I got in touch with him and was told that he was having trouble finding parts for my OLD spa. He did mention that he may be able to find me a used spa for around $2500 TO $3500,in my price range. What, My price range? Hum.. red flag #6. I had made it clear that I could not afford a new $10,000 Spa. I specified that I wanted mine serviced. No more red flags. After several more failed attempts to communicate with them I gave up. Lesson learned. I even asked more than once to at least tell me, or give me a list of what parts they were looking for!! Nothing. Suggestive Retailing at it's finest. Couldn't have been that hard to just say " No, can't help you"! I suggest that they add a star at the top of this page before the "Not good" that says "Poor" ....

BACKYARD PARADISE!!! There is only ONE company who knows how to properly install a fiberglass pool…read more- Dominion Pool & Spa in Blairs, VA. Tim came to our home and answered all our questions and discussed the options. We selected the Leisure Fiberglass Pool with a spa called "The Allure" Barry and his team started the delivery & dig on April 22nd. The pool was in the ground April 24th. Followed by concrete, stone columns, and fence. Even with rain delays, we still had "Pool School" with Terry on the third week of May, and we were able to use the pool Labor Day weekend. The quality of products provided, and the professionalism of the employees and subcontractors have exceeded All our expectations. Thank you all! The Moore Family

I cannot say enough good about Dominion Pool & Spa. Tim, Van, Terry, Zack, Billy, and all of the…read morerest of the team have been amazing to work with. We purchased a 34' Riviera Pool in Crystal Blue, with a matching Sorrento Spa. We added on a salt filtration system and a heater for the pool because I want to be able to enjoy it on those warm days during the shoulder season. Tim was honest with me up front that it may be a few months before the pool came in, but if it was early, they could install earlier than anticipated, weather depending. Our pool arrived in December, about three months ahead of the estimated time. We began the install immediately. Tim and Terry came and laid everything out, and Zack dug. Within a day, the pool was in the ground! As the year began, the work began in earnest. There were a couple of weather delays, but it is the first week of March and our pool is waiting for the weather to warm up a little before opening it. Tim and Van communicated with me every step of the way. The contractors have all been friendly and even made sure to pet the dogs when I had them out walking. This has been such a fantastic experience. I'm looking forward to many days spent enjoying my backyard oasis. Thank you!!!

I have had a great experience every time I visit - employees are familiar with our pool needs &…read morenever had over 3- 4 minutes wait time...

this place is scam. gave them thousands of dollars for nothing. I don't even feel like opening my…read morepool this year because of this company.

An absolutely 1st class aquatic center that was a partnership with Virginia Tech and the city of…read moreChristiansburg, so it serves for the Virginia Tech swim team as their training and competition facility. The competitive pool includes a dive well with platforms and springboards which as a diver I was elated to see. There is also a recreational pool and water play area for kids. The whole facility is clean and well-maintained and the staff exceedingly helpful and nice. The local region is fortunate to have a swim and dive facility of this caliber.

I have attended more championship level swim meets at the Christiansburg Aquatic Center aka CAC…read morethan probably any other. So why such a tardy review? It's just been overlooked for seven years. Sometimes it seems like I live at a pool since I'm on the road around the country conducting swim meets as an official. Often my son competes at the same meets. The center is funded by the city of Christiansburg and Virginia Tech as the team trains and competes at CAC. The pool is roughly eight years old. The location is in town. Parking is limited which always creates issues with large meets. Off street parking is free and legal if no signs. There is an athlete drop off in front. It's not covered. Parking in the rear near the pool is for hospitality, coaches and officials. My most recent visit was my son attending a Breaststroke clinic with VT head coach Sergio Lopez last December. The deep end diving area was utilized for the small two day camp with 22 participants. The centers competition pool is a 50 meter Olympic size with platform diving. Pool temps have always been correct. Air temps are comfortable. Deck space is limited and is an issue with large meets. Air quality is fair. The spectator area is large and good from most seats. CAC has a nice digital scoreboard. However the location at the very end is not optimal. The facility is immaculately kept. The venue also has an Adventure pool with slide. This pool is used for warm up/cool down during competitions. Swim lessons are also conducted here. It's a nice bright area with windows top to bottom. I'm sure I will be back at some point. But CAC is not currently on my 2020 schedule.

Amazing customer service! Super kind, friendly and helpful. Looking forward to having our pool…read morebuilt!!

This review serves as a follow-up to our original review regarding our pool restoration project. We…read moresincerely hope that no other family experiences the frustration, delays and lack of professionalism that we encountered throughout this process. Our restoration project began with AquaPros in February. After months of delays, repeated excuses and unmet commitments, we were finally able to part ways once our pool liner was ordered and ultimately installed this month. Throughout our experience, we were repeatedly given inaccurate timelines, misled regarding the status of our project, charged for additional services that failed to deliver the expected results, and, most concerning, were met with an unprofessional and confrontational response from the owner when we attempted to address our legitimate concerns. The most important issue we feel prospective customers should understand is AquaPros' definition of "FULL SERVICE." According to the company, this terminology refers only to labor performed. However, after paying our invoice in full, our pool was far from fully operational. It was not clean, chemically balanced or functioning as a completed project would reasonably be expected to be; we literally were left with an expensive, concrete POND. Thus forced to hire a true professional to finish the work, restore the water to a crystal-clear and balanced condition, and ensure the pool was operating properly. During that inspection, the independent professional also discovered that our pool skimmer was cracked or, at minimum, that the damage had gone unnoticed or unaddressed during the liner installation process. This resulted in yet another unexpeced repair following what should have been a completed restoration. Prospective customers deserve complete transparency regarding what is and is not included in the services they are purchasing, so they can make informed decisions.

I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

Michael from Water by Design out of Roanoke made himself available on a Friday afternoon to give us…read morean overview of our new hot tub. He was extremely knowledgeable and thorough. He gave us a checklist to use and showed us how to take care of our tub and why. We really appreciated his help and now understand why it is so important to maintain your tub. His experience and service for our new tub was amazing!

Good spa service. They did a great job. Arrived at the time…read morethe appointment was scheduled and did a great job.

I have seen much much better pools. They have good open swim hours.read more

poor management of scheduled classes and lane space. Evenings should be for lap swim and nothing…read moreelse. Water aerobic music is too loud and obnoxious, this should be held during morning hours.