I can't say enough good things about the experience I had with David and Isaac from Spa Doctor in…read moreSalem, Virginia. From start to finish, their professionalism, expertise, and attention to detail were outstanding. They took the time to thoroughly diagnose the issues with my swim spa and explained everything clearly in a way that was easy to understand. It was obvious they have a deep knowledge of their craft, and they approached the repair with precision and care. What really stood out was their commitment to doing the job right--not cutting corners and ensuring everything was functioning safely and efficiently before they left. Their workmanship was top-notch, and the swim spa is now running better than it has in a long time. On top of that, they were punctual, respectful of my property, and left the work area clean when they were finished. It's rare to find technicians who combine technical skill with such great customer service, but David and Isaac truly exceeded expectations. I would highly recommend them to anyone in need of spa repair or maintenance--you won't find a more reliable or knowledgeable team. Thanks for all your help David!

We just went there to buy our new hot tub! They were so helpful, sweet, and answered out all our…read morequestions! We don't have it yet, but they are storing while we are getting our deck built!! Highly recommend their store!! They also have their cute little dog!!

This had great customer service until an issue arose…read more My experience with this company was as follows. They were hired to diagnosis and fix a hot tub issue. The issue was diagnosed by the company and repair scheduled. The technician never showed up during the scheduled time. He was always late or early; the appointment had to be rescheduled twice. When he did show up, he incorrectly installed over $1,000 worth of parts. He put a part in the wrong place and then sealed off the drain to correct his error without my knowledge and consent. This made it impossible to drain the hot tub, and thus, damaged the hot tub. The he was hired to install were installed incorrectly resulting in error codes and never functioned. This was done in the late fall, so the technician claimed his errors could not be fixed until it was warmer. He also said he found another problem , a problem that was not initially diagnosed. In a text, the company agreed to fix the damage and error at a later date when the season was warm. When contacted to do so at the agreed upon time, they refused to fix errors and damage unless I paid an additional service fee. They also claimed additional problems were present, which were not included in their initial diagnosis. They refused to fix the damage done. I repeatedly asked them to return, as promised,  to fix the drain valve and pump issue  and damage. We could then discuss the other diagnosed problem. They refused saying they needed paid for additional service. And, they required me to order the replacement parts in which they damaged and incorrectly installed. When I requested respectfully that they fix the damage, complete the service hired and paid for, and incur parts cost for items they damaged, the personnel not only refused but they began sending emails, in my opinion, attacking my character and making inaccurate accusations. If you decide to work with this company be aware your experience may be similar to mine. At first customer service appeared great. When hired, service performed, and issues occurred,  I experienced refusal to deliver services paid for, damage to personal property, and ongoing accusations and assault on my character via email and other written formats. I was further told in an email, by a Paul, that he only agreed to initial be helpful with service because he thought it would get sell. There are many other company that due repairs correctly. I hired one to address the damage caused by Water by Design technicians, and there are a lot of companies that sell hot tubs/spas that don't subject you to distress and personal attack when they disagree or you ask for what was promised. My end goal was to purchase a hot tub from this company, but I purchased one from another company after my experience with this one. I hope people can use this information to make informed decisions and avoid the distress and personal attack I endured. Again, in light of all the other posts, they do well with customer service when trying to make a sell and everything goes as planned. But, their response, in my experience, with errors was quite different. Joseph who reviewed this company appeared to have a similar experience. I recommend avoiding this company for repair services aw well as hot tub purchases.

I agree that they Talk the Talk, But they absolutely don't Walk the Walk. After contacting them…read moreabout service they informed me that they could help me, it would be about six weeks before they could send someone out. Hum.. red flag #1.The $150.00 fee for the initial visit had to be paid with a card on file first.. Hum.. red flag #2. When the two service guys showed up they pointed out that my Spa was really old , and they were not familiar with its operating system. Hum.. red flag #3. I had to tell them what I thought the problem was. They did find a wire with their tester that could be a problem?? ( been replaced sense, not the problem) . Hum.. red flag #4. Upon leaving about 15 minutes ($150) after they arrived, I was told that they would get with there service manager and he would get back with me. After four days I had to reach out for him by phone and emails. Hum.. red flag #5. Several days after that I got in touch with him and was told that he was having trouble finding parts for my OLD spa. He did mention that he may be able to find me a used spa for around $2500 TO $3500,in my price range. What, My price range? Hum.. red flag #6. I had made it clear that I could not afford a new $10,000 Spa. I specified that I wanted mine serviced. No more red flags. After several more failed attempts to communicate with them I gave up. Lesson learned. I even asked more than once to at least tell me, or give me a list of what parts they were looking for!! Nothing. Suggestive Retailing at it's finest. Couldn't have been that hard to just say " No, can't help you"! I suggest that they add a star at the top of this page before the "Not good" that says "Poor" ....

BACKYARD PARADISE!!! There is only ONE company who knows how to properly install a fiberglass pool…read more- Dominion Pool & Spa in Blairs, VA. Tim came to our home and answered all our questions and discussed the options. We selected the Leisure Fiberglass Pool with a spa called "The Allure" Barry and his team started the delivery & dig on April 22nd. The pool was in the ground April 24th. Followed by concrete, stone columns, and fence. Even with rain delays, we still had "Pool School" with Terry on the third week of May, and we were able to use the pool Labor Day weekend. The quality of products provided, and the professionalism of the employees and subcontractors have exceeded All our expectations. Thank you all! The Moore Family

I cannot say enough good about Dominion Pool & Spa. Tim, Van, Terry, Zack, Billy, and all of the…read morerest of the team have been amazing to work with. We purchased a 34' Riviera Pool in Crystal Blue, with a matching Sorrento Spa. We added on a salt filtration system and a heater for the pool because I want to be able to enjoy it on those warm days during the shoulder season. Tim was honest with me up front that it may be a few months before the pool came in, but if it was early, they could install earlier than anticipated, weather depending. Our pool arrived in December, about three months ahead of the estimated time. We began the install immediately. Tim and Terry came and laid everything out, and Zack dug. Within a day, the pool was in the ground! As the year began, the work began in earnest. There were a couple of weather delays, but it is the first week of March and our pool is waiting for the weather to warm up a little before opening it. Tim and Van communicated with me every step of the way. The contractors have all been friendly and even made sure to pet the dogs when I had them out walking. This has been such a fantastic experience. I'm looking forward to many days spent enjoying my backyard oasis. Thank you!!!

this place is scam. gave them thousands of dollars for nothing. I don't even feel like opening my…read morepool this year because of this company.

These guys have totally let me down. They orginally set up our cedar hot tub and got it working…read moreafter our contractor messed up the installation, but it began leaking, and they left me for a month, not returning calls, not showing up for appointments, and they finally told me that they did not have a qualified tech person who could fix our leak. It took an entire month for them to tell me that, after I had to call them several times. They have terrible follow through and customer service, and are expensive when they finally do show up, which is rare. I would not recommend them for any maintenance or repair work at all.

Still a fun place for family, kids or just some laps. Staff is friendly and they keep the place…read moreclean, There are adult classes for water aerobics and other topics. Bring your own towel and lock for the well laid out locker rooms. They have family changing rooms for mixed gender families, (a mom taking care of an older boy). Small work out area is on the main level too. I enjoy the warm therapy pool for muscle relaxing. There is no spa though. Meeting rooms to rent for family parties are there and they have a kids birthday package. Plenty of parking unless there is a swim tournament then the over flow goes to the nearby High School w/ a free dedicated shuttle bus service. Enjoy,

An absolutely 1st class aquatic center that was a partnership with Virginia Tech and the city of…read moreChristiansburg, so it serves for the Virginia Tech swim team as their training and competition facility. The competitive pool includes a dive well with platforms and springboards which as a diver I was elated to see. There is also a recreational pool and water play area for kids. The whole facility is clean and well-maintained and the staff exceedingly helpful and nice. The local region is fortunate to have a swim and dive facility of this caliber.

Stopped into the Salem store in for pointers on the steps for replacing the water in, and cleaning…read moreof, my hot tub. Roger gave me step by step instructions and sold me the materials necessary to get the job done properly. As a new spa owner, Aquapros (particularly Roger) have been most helpful. Thank you!

I wanted to share a huge thank you to Bob Davis and the entire Aqua Pros team! From my initial…read moremeeting with Hannah, to the design phase with Bob, and the building phase with Caleb and crew, I knew I was in expert hands the entire time. They worked with me thru each step of the process and clearly explained every option available. They truly turned my dream into reality!

I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

Michael from Water by Design out of Roanoke made himself available on a Friday afternoon to give us…read morean overview of our new hot tub. He was extremely knowledgeable and thorough. He gave us a checklist to use and showed us how to take care of our tub and why. We really appreciated his help and now understand why it is so important to maintain your tub. His experience and service for our new tub was amazing!

Good spa service. They did a great job. Arrived at the time…read morethe appointment was scheduled and did a great job.

poor management of scheduled classes and lane space. Evenings should be for lap swim and nothing…read moreelse. Water aerobic music is too loud and obnoxious, this should be held during morning hours.

I have seen much much better pools. They have good open swim hours.read more

Was very disappointed with this company's policies. 1) They…read morerequire a credit card to book an appointment to service your pool, 2) They charge $4.00 per mile to your location and back 3) then they charge $105.00 per hour for time to service your equipment and pool 4) then cost of parts 5) can not have an appointment for 3 to 4 weeks 6) No offer of a discount for first responders or military

We are so happy with the pool they built for us in 2021! They were wonderful with helping us…read moredesign, open and close and are always available for advice and help for treating the pool. John and Charlotte were wonderful and were always available to answer any questions, especially for us novice pool owners. Being a family owned and operated company who have been in business for so long was a what made it so easy. They really care about their work and making their customers happy. All of the employees were so helpful each time we visited to check chemical levels and get the products we needed. They made the maintenance a breeze! We love our pool! The grandchildren especially enjoyed it and we look forward to making more summer splashing memories! Thank you Perry Pools!