I have used Joe for repairs several times. Easy to make an appointment, prompt service at a…read morereasonable cost. Highly recommended.

Repaired our dryer. We expected $125 repair. After service person explained more things wrong with…read morethe dryer we paid almost $400. Would definitely use them again

I buy all my appliances here. They will match or beat anyone's price and their delivery is always…read moregreat and fast.

This review is for the *service* department. Over the years I've had good experiences in the…read moreLeesburg store when searching for new appliances or ordering parts. Recently we had a service guy out regarding our washing machine. As I told the lady when I called to make the appointment, since day one we have done *all* the things we're supposed to for a front load washer - monthly cleaning with Affresh and wiping down the door, seal, detergent tray etc. We even opened up the machine to clean the drain pump. Yet it still smells. She said she'll send a service guy out to look at it and fix it. To start with the guy shows up and parks the truck half in and half out of our driveway despite there being a spot RIGHT there in front of the house. It would have taken him literally an extra 10 steps to do the right thing. As I answer the door I see the mail carrier pulling up and having to get out of the truck to deliver the mail. I went out to greet him and get the mail, apologizing on behalf of the Sterling Appliance knucklehead's parking. The service guy just stands there and says nothing to either the mail carrier or me. Lazy and thoughtless. Then he goes in the laundry room and after a very quick look at it, proceeds to tell me that this machine has clearly been cleaned well and they can't guarantee smells will be gone or won't return, only that he can charge me north of $800 to replace several parts today to see if that will help. I ask instead about replacing the drain pipe since that is the one thing we hadn't tried yet. He tells me he can't do that today because it would (suddenly) take a second person to pull the machine away from the wall to access the back of it. (Never mind we did that with one person to check the drain pump.) So, I'd need to pay for today, re-schedule and pay for labor for two people to come back out and that alone would run around $400 plus parts. Instead, I paid their service call fee and will not use them again because of this lazy, lazy guy. What a waste of time and money. Sterling Appliance, certainly you can hire better employees than this ridiculously lazy clown!

8/24/22 *UPDATE* I…read morehad a good conversation with Danielle and we've reached an agreement. She has admitted there were some big learning and growth moments with what has transpired with our case, and as a result, has apologized. In addition, they admitted they didn't order the correct part and should have spent more time ensuring their initial mistake wasn't repeated. It's a rare occasion to have a company admit they repeated a mistake and are willing to work towards an agreeable resolution. Thankfully ABW has shown they are concerned with what happens to their customers, you just have to let them kindly know if they are heading down the wrong path. To sum it up, they are willing to work with you to make sure you're happy, just make sure you have an open communication line with them. _______________________ *ORIGINAL REVIEW* I'm not sure where to begin, but it's been an absolute nightmare. Our microwave broke in April, we are a week away from September, and the microwave is still not fixed despite them coming out 4 separate times. In short, ABW has been to our house 4 times; 3 times with the wrong part. Yes, they ordered the wrong microwave door 3 times. They came to our house 3 times with the wrong door. I really don't know what else to say or how best to describe what happened other than pure incompetence. I don't think I've ever had to deal with a situation like this before, since most companies would find a solution after their first mistake, but clearly they care only about your money and how much they can grab from you. After a lot of back-and-forth via email, it was discovered that they had been entering the wrong model number from the beginning, but we were told that it was Bosch who kept sending the wrong part. So they blamed Bosch and failed miserably at taking ownership of the mistake they made over, over and over again. In the photos below you'll see one of the final emails where they're "apologizing" and giving us a "discount". However, after researching the right parts number, the $374.49 "discount" from their original asking price of $627.59 is roughly the average and going price for said door. At face value, it's clear we're still being ripped off despite their egregious and continuous mistake of ordering the wrong part not only once, not twice, but three times. Could you imagine ordering the wrong part for a customer, telling them it's on back order, and making three service calls over the course of 5 months? I can't. I'd be fired. I'm truly at a loss for words. I'm sorry to say, but for your sanity please find another business to order parts, equipment or have any type of service done. Please learn from my horrible experience and find another business to buy and service your appliances.

Very helpful! Great selection, extremely knowledgeable, but no pressure sales tactics!read more

Recently purchased a Washer at the Store. Jim Arata (Store Manager) provided OUTSTANDING service…read more Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, and very Helpful . The Delivery folks who installed the Washer were equally OUTSTANDING. They meticulously removed the old Washer and proceeded to install the new washer. Before leaving, they insured and left the Laundry room was cleanliness. Definitely, Jim Arata and others are Ambassadors for Bray and Scarff.

I purchased a very expensive GE washer and dryer. The washing machine stopped working a little…read moreafter one year. They sent a service rep who ordered parts. Parts came in after not having a washer for two weeks. He puts the parts in and still doesn't work. So now we will be waiting again for parts and hope they can fix this. Here's the problem with Bray and Scarf. Good luck with anyone picking up the phone at the service department. If they do answer they are less than helpful. I called the store several times in Sterling and asked for the manager to call me. Still has not called. They take no ownership in their products they sell. I think Bray and Scarf used to have a good reputation years ago. But that's clearly over. I will never buy anything from this company again. Sadly you get better service at the big box chains. Update: The repair technician came to my house, and the parts he brought did not fix the machine. GE advises ordering additional parts. I called Centricity, the warranty company (All warranty claims go here). They told me that Bray and Scarf have not yet sent them the request for repairs. This is 4 days later. Additionally, the technician informed us that Bray and Sacrf do not determine when they reach a decision on whether the machine is unrepairable. However, Centricity told me that it is the technician from Bray and Scarf who makes that determination. So clearly, no one wants to accept any responsibility So, I called the service department, and again, I could not get through to anyone. Waited on hold several times, then was disconnected. So I called the corporate number, and the receptionist told me that they are "checking the lines." I assume she meant there is a technical issue. However, this has been my experience over the past several weeks: no one in the service department answers the phone. Also, the manager from the Sterling VA store has not returned my call.

We stopped by to have a look and they do have a pretty decent collection of dinnerware and China. I…read morebelieve they are primarily a restaurant supply place, but they do have a retail outlet, although not best suited for an individual retail purchase as they are pretty expensive but there are still some good deals to be had if you're looking.

The merchandise is great quality. I love snooping around for unique hostess gifts, pieces for…read moreentertaining and kitchen tools. The company is family owned and it is a great corporate citizen supporting many worthy causes.

This is by far the best maintenance repair company in northern VirgIndia. I can't say enough about…read moreRob Zafari. He's knowledgeable, trustworthy, and will go the extra mile to make it right. He's incredibly responsive too . Trust me, this is the company to call when you need appliance repair.

Responded to my Yelp project extremely fast and I was able to schedule through Yelp. Very…read moreconvenient. The tech brought the part in anticipation so it got fixed quickly in a single visit.

Khaled with Central Vacuum Master offered us very professional service today! He performed a…read morecomprehensive system check on our in-home vacuum and offered preventive maintenance repairs! His knowledgeable expertise with our system provided insight for a new hose and a better filter. Thank you for your kindness too, Khaled!

Central Vacuum Master is the expert for central vacuum services in Northern Virginia. Their…read moreexpertise, attention to detail, and commitment to customer satisfaction make them stand out. They're a trusted dealer for VacuMaid Central Vacuum Systems, proudly made in the USA since 1956. I wholeheartedly endorse Central Vacuum Master for their dedication to excellence and customer-focused approach. They're truly a top-tier dealer/installer in the central vacuum industry.

The true test of a reliable provider is when something goes wrong. We had what turned out to be a…read moreminor problem with the repair and APPRO was very responsive in getting it straightened out. The key takeaway: you can count on these guys.

Awful. Scheduled an appointment for 8 to 10. Responded to text confirming address. Called at 11 am…read moreon the day of the appointment. Stated I would get a call back. They did and told me there was a mix up and they would be here at 1. The technician came but seemed annoyed. He checked the outlet, said it was good. Took the top off the dryer and stated the motherboard was dead. I explained the board was brand new. He didn't test it just stated it was bad. He then just kept repeating the board was bad. No offer of ordering the part- nothing. I paid 90 dollars, they arrived 3 hours late for 10 minutes to say the motherboard is dead. The other issue was I could not understand him due to his accent. I don't care about culture or enthtics . Just do the job. He stated he did not know why I was upset. Three hours late, acting annoyed and 10 minute for 90 dollars and difficult accent. I will never contact them again.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

We went here two days ago because our Ac went out and needed a window AC unit first the fact we…read morefound one for $117 was amazing and great value! When checking out Eric told us about signing up for rewards and you get a 15% coupon after 48 hours that you can use on your entire next purchase. That right there sold us on if we were gonna buy a L shape sectional we found and loved. Went back today and two gentleman helped us get it to our truck. The customer service here is beyond amazing and we appreciate everyone's help. We will definitely tell our friends about this place to find such great deals!

Worst cashier ever. Had no idea what she was doing and was counting my items while cross-…read morereferencing the screen. She said she overcharged me then tried to say she undercharged me. I left without purchase.... She was rude too and kept blaming the technology and not her own stupidity.