Dr. Byrd is so aware of everything eyecare. When a sudden rash of floaters in my eyes signaled…read moretrouble, I was seen in no time and immediately referred to an ophthalmic surgeon. The quick response allowed me to have laser surgery and avoid more complicated full surgery for my retinal tears. But imagine my surprise when I realized that My Eyes' office has more up-to-date retina eye scanning equipment than the surgeon's office! Dr. Byrd really sees to it that the care they provide is the best it can be.

Laura Smith is personable and thorough. The staff is professional, friendly, knowledgeable and…read morewelcoming. The place makes you feel like family and FAMILY TAKES CARE OF FAMILY. I trust my EYE HEALTH with Dr. Smith and her staff.

Dr Byrd was very nice and thorough. The checkout one lady…read morein particular could be more courteous. She has an accent and was very irritated when I asked questions. I came two days in a row and she repeatedly told me how she printed something for me the day before and the explanation I needed was not on the paperwork. This makes my experience hesitant to want to come back.

My appointment was at 8 am. I walked in the door at 8 am after they unlocked it. I sat waiting…read moreuntil 822 am to see the doctor who talked the whole time. Maybe he drinks too much caffeine? I said one word and he said 50. I appreciate your knowledge Doctor but I would be better served if you showed up at 8 and listened to me as I use these eyes and I honestly need to see better not just listen to things that I already know. Just be ready for the rambling lecture and the long wait. Remember to that you can take your prescription to another place for glasses or reuse an old frame because it's the lenses made outside at the lab not at the eye doctor!

I have seen Dr Colborn a couple of times, with acceptable results, over the past few years…read more However, my most recent visit may be my last. I arrived 10 min early for my appointment with all paperwork complete. Over 45 minutes later I was still waiting and no one had said anything about the long delay. So, I left. Later that day they called and offered me an appointment the following day. That appointment was rushed and the doctor only talked about my cataract and did not go over any other eye issues such as my glaucoma numbers. When checking out I had to argue with the receptionist to get her to look on the chart and tell me my glaucoma pressure numbers. She just kept saying over and over that if the doctor didn't say anything then it was "ok". How do I know that the doctor didn't forget to tell me. She was in such a rush. Glaucoma runs in my family and I need to track my numbers. I have a few other eye issues I will not get into here. You get the picture. The staff must enjoy it there, they seemed to be having a great time joking and laughing with each other. Too bad they get interrupted by customers.

Another great visit with my favorite health professionals! I have to thank the entire team from Dr…read more Colborn to Suzy to Nyia. They were short staffed and had multiple issues to handle today, yet still got me in and out in record time so I could return to work. Thank you, ladies- you're the best!

Update: Now it's been almost 3 months to get an update on my sunglasses. Still, no one has called…read moreme back since the initial call a few weeks ago, when they were with a "rep," so I walked into the office today. They sent a young tech to tell me they couldn't find anything and asked me if I had received a call. I said no. I quickly gave her the history of what has been happening and about my call earlier in January. She dug around and pulled my file, and the poor thing had to tell me I had an additional $547 due. What?? It's been three months, and my initial visit was Dec 6, 2022. No one has attempted to call me to tell me I owe money and that they were not ordering my sunglasses, either. I paid in full for the sunglasses. WTH? I told her I was not mad with her, but the other ladies in that office for putting her on this, and their lack of backbone. I told her I'm done, I wanted a refund of what I had already paid, and they could have the glasses. She said she'd have to talk to Dr. Russ about the refund. I said I wanted to talk with him, as well. I waited. No Dr. Russ, but she appeared with a check for my initial eyeglasses, but not my sunglasses, so I came back the next day to get my second refund. Upon arrival, there was another couple on their phone outside, and based on what I heard, and after talking with her husband, they went through the same. Ordered glasses and after a month, and paying, no glasses! They were offered a check, too, but were hesitant. Evidently, I'm not the only "patient" going through the waiting game at this business. Better business bureau needs to know this, or even WRAL.

I have been to several optometrists throughout the area (Dunn, Fuquay, Benson) and these guys are…read morethe best. The ladies behind the desk are helpful and patient.

Good eye doctor glasses are kinda expensive, but the ladies are really helpful with helping you get…read moreyour glasses adjusted and fitting into your face. They have many different locations so that's also nice depending on where you are can schedule an appointment close to you. I don't like sometimes I come in and they switch my doctor up. I wish they just keep my appointment with the doctor that I'm scheduled to see but overall today I had to go visit so I'll say five stores. I recommend them and like a couple other places I went they usually get my glasses prescription right and if they don't, they get it corrected

I was looking for a new eye doctor since my previous one retired. I was told when I made the…read moreappointment that the doctor could write a prescription for the specific contacts I wore and had been wearing for 15 years or more and confirmed with them the brand and type. During the exam I was told to try something different which I did and they bothered my eyes so upon a return visit I requested the contacts that I requested the first time and finally got the correct prescription. After my new glasses were made I found out that during the eye exam my glasses prescription was misread by the Tech and my left eye now had a lower power than the current eye glasses I was wearing. I was told by the office that if I came back in they could verify if there was an issue but they would charge me $50 if it was not their mistake. When I returned they verified that they made a mistake and I had to schedule a 4th visit to see a doctor and get a prescription that was correct. Upon my 4th visit the eye doctor didn't listen to anything I said and changed the prescription in both eyes to be way too powerful when I only asked for my left to be changed to what it was in my current glasses. I went back in and asked for the same thing after seeing how much he changed the prescription for both of my eyes. He was reluctant to change it back and he did get the power correct the 3rd time, but added a big stigmatism to my left eye. My right eye has always had the stigmatism. Needless to say my left eye still doesn't like the prescription and after 4 visits I still don't have a prescription as good as my previous one, so I am wearing my old eye glasses. I won't be going back. Bottom line: They don't listen to anything you say and all they care about is getting your money. Very disappointing experience.