Update: Now it's been almost 3 months to get an update on my sunglasses. Still, no one has called me back since the initial call a few weeks ago, when they were with a "rep," so I walked into the office today.
They sent a young tech to tell me they couldn't find anything and asked me if I had received a call. I said no. I quickly gave her the history of what has been happening and about my call earlier in January.
She dug around and pulled my file, and the poor thing had to tell me I had an additional $547 due. What??
It's been three months, and my initial visit was Dec 6, 2022. No one has attempted to call me to tell me I owe money and that they were not ordering my sunglasses, either. I paid in full for the sunglasses. WTH? I told her I was not mad with her, but the other ladies in that office for putting her on this, and their lack of backbone.
I told her I'm done, I wanted a refund of what I had already paid, and they could have the glasses.
She said she'd have to talk to Dr. Russ about the refund. I said I wanted to talk with him, as well.
I waited. No Dr. Russ, but she appeared with a check for my initial eyeglasses, but not my sunglasses, so I came back the next day to get my second refund.
Upon arrival, there was another couple on their phone outside, and based on what I heard, and after talking with her husband, they went through the same. Ordered glasses and after a month, and paying, no glasses! They were offered a check, too, but were hesitant.
Evidently, I'm not the only "patient" going through the waiting game at this business.
Better business bureau needs to know this, or even WRAL. read more
