I went for a routine visit and they charged me for an eye scan that I never asked for. Even tho I…read morehave insurance they still charged me out of pocket to scan the back of my eyeballs. I think the practice's business tactics are very deceptive l!! But the actual procedure and process was ok.

I don't know where to start. The Clayton store is not handicap friendly. nor are they very friendly…read moretowards the handicap. I bought my grandmother to get her eye exam. We were 12 minutes late getting in there She has such a hard time getting in and out of the car we thought we had time to get out since we were right in front of the store. They could see us getting out of the car struggling just to tell us you can't be seen today once we finally made it in. Then they were not friendly everyone except for two of the ladies that work there were looking as though they didn't wanna be at work. I would us to go back to the day where we treated everyone so good they told friend to tell a friend how great service was. SMH

I was just not happy with my experience. I paid more for my glasses at Walmart with insurance then…read moreI paid in Costco without insurance, let's start with that then my lenses weren't flush with frames. They did offer me a refund but was desperate for my new pair since my previous pair was scratched and holidays were upon us. I also waited 3 weeks that they said was caused by UPS building caught fire. Also make sure you see your final bill before paying so there are no surprises

I have been going to Clarity vision for 11 years now and they are terrific. All the staff is…read moreexcellent!

I have had nothing but a great experience with Dr Darren hilburn. I see him as my regular eye…read moredoctor and over the last two years have had eye problems 3 times and he has been able to prescribe the right eye drop meds in order to bring relief in a few days. he also addressed an eye lash issue. I trust him to take care of my eyes. the office people have all been really helpful and the technicians are great too

Dr Jaffrey and his staff are simply amazing! They are so caring and provide outstanding service…read moreeach and every time. And the entire staff is very knowledgeable in all their expertise!!! We have been patients of My Eye Dr for over 8 years now and would not go anywhere else!

I had been going here for a few years. More of a run down location that smells faintly of old…read morecigarettes. I don't appreciate the service here and when trying a sample of new branded contacts found that when I didn't like them I had to call to have my prescription changed back to the old kind. This took THREE calls and TWO visits in. After this and the Village District location being rough- I recommend trying somewhere local.

Quick summary: This was my first time to this provider and they will have my business from now on…read more (unless something dramatic were to occur.) Full Review: I was in a pinch (my last pair of glasses broke and my prescription was 2.5 yrs old). I walked in and asked if I could just wait and see if they could fit me in. The staff said I was welcome to wait (in fact they were super friendly) but they were completely booked so it wasn't likely I would be seen. I lucked out and a person did not show up. They fit me in after about 20min. My experience was excellent. Honestly it was one of the best trips to an eye doctor I've have in many many years. (I've worn contacts/glasses for nearly 30yrs). While I was there, I went ahead and ordered my new glasses (one of the new Nike frames). This was on a Friday. For some reason, I didn't get the transition lenses this time ( I almost always do). As the weekend progressed I started having sever buyers remorse. I went in to their office Saturday afternoon and asked if I could change my order to add the transition to the glasses. I really thought the answer would be no. They were happy to help me make the change and let me know that it would probably delay my order. I kind of assumed it would but I felt better about the purchase now so no big deal. Imagine my surprise when they called me Monday afternoon to let me know I could come in and pick up my glasses! Awesome experience!

Booked an appointment online for next available Saturday, which was some weeks out. As the week of…read morethe appointment approached I received recorded messages notifying me of the appointment. Instructing if I couldn't make it to call them. I went in the day of my appointment, a 45 min drive, and was told they filled my time slot because I didn't confirm the appointment, what!!! The customer service lady hardly made an effort to correct the issue or to get me in quicker. Now I have to wait another month to see them. All I wanted to do was to replace a pair of glasses I lost. I will not be back to this location and I am looking at options to use a different company!

They wrote me ahead of the visit about insurance. The form said Blue Cross/Blue Shield. I updated…read moreit to Vision Service Plan online, but when I got there they said my form said that I put in Blue Cross/Blue Shield. But I am 100% sure I put in Vision Service Plan. So their form doesn't populate right. And they called me a liar. But here's the kicker: Even if they took Blue Cross/BS, the lady at the desk told me it doesn't cover routine visits. They wrote me about needing to visit, but even BC/BS doesn't cover the visit. How absolutely stupid is that? So I basically wasted time 1) setting the appointment; 2) filling out a useless form; and 3) driving to Costco in the rain during the middle of the busiest time of year. I guess they get so many customers through Costco that they don't care.

Been going to this practice for years. Thorough exams and personable, professional doctors.read more

Great place for routine eye care. I've been seeing Dr. Martin for about 3 years now. The building…read moreis a little dated and the wait time is long. Nonetheless, the employees are professional and helpful. Dr. Martin is kind, patient, and knowledgable. He takes the time to answer questions, offer options, and hear your preferences. I continue to return annually for check-ups. They are clear regarding the pricing and don't do additional tests unless needed or requested. For instance they don't dilate your eyes if unneeded unless you request it. Side note: the online registration is convenient albeit long. The uploaded photos of your insurance card and license don't go through so they need to scan them when you arrive. Parking is available in spaces surrounding the building.

My husband and I have been patients at Johnston Optimetrics for several years. They have gone…read morethrough some personnel changes (retirement, etc) since we have been going there, but the very pleasing atmosphere has not changed. Everyone is so friendly and always ready to help. We both are currently seeing Dr May. He is awesome!! He shows he cares about his patients by listening and making sure he answers any questions in a way you will understand. He willingly explains everything that may be going on with your eyes and makes sure he follows up at your next visit. Even if there are no eye problems, he still shows care and friendliness while being professional. It is a pleasure to visit Johnston Optimetrics. And, by the way, if you have an appointment, you're not sitting and waiting at any point. You are Mom I've through the process very effectively and efficiently with no rushing and nothing left out. THANK YOU Johnson Optimetrics Associates!

Zero stars - extremely disappointing experience. I waited 45 minutes after my appointment time to…read morebe seen, finally someone noticed me waiting and asked another staff member to get me started. While going over charges at the end, I had a $145 contact fitting fee. I've been wearing contacts for years so no one helped me "fit" anything. After stating they should really be more transparent around pricing I was informed that I was supposed to be told upfront. I asked for one pair of contact lens samples to take with me to use during the two week wait time and was told no. $718 and 3 hours later (no exaggeration ) I was finally on my way out. I did ask if that time frame was typical and was told that it was normal now that they've switched to virtual. I now know after reading other reviews that it's actually not typical. I feel deceived on pricing and my time and patronage were not respected or appreciated. I'll be picking up my glasses (cheapest pair available) and contacts and will never visit again. I'll add that the virtual visit with the doctor and technician was fine and both were professional. Unfortunately this doesn't make up for the rest of the visit but it's at least one good caveat to this.

Now that they've added the option to come in, get tested and then meet with the doc via video, it…read morehas really opened up so many more appointments. Since I prefer this store, it's a huge help. Lara has all the newest equipment and gets the eye check done very quickly. Angel has the glasses/contact ordering down. It's a very well managed office.

Bowers Optometry did not honor their one-year warranty on the glasses I purchased from them. Just…read moreknow this before you decide to purchase here.

Dr. Bowers is #one in my opinion and her staff is as well. I will never consider going any where…read moreelse. All was friendly, considerate and very helpful and I got my glasses in about a week and they are perfect. Thank you Dr. Bowers for your excellent service! I'm very happy I found you. Jo L.