I wanted to update my glasses, and my son suggested that I go to Carolina Family vision in Holly…read moreSprings. I went and needed to make an appointment- a week later 4/21/27 i was examined and I was impressed with all the updated machines. I had to wait a few weeks for glasses to be made, which is not unusual. I then went in and tried them on, these were $900 bifocals with all the bells and whistles, but the long-distance view was blurry. I immediately told this to the woman helping me, but she said take them home and get used to them and if they don't get better, bring them back. After a week, I went back and they gave me another exam, and the results were different from the first. After waiting another week or so, I went back again. the new glasses were fine. However, upon leaving, they handed me the old prescription and did not give me the accurate prescription. All was fine until I wanted to get a pair of prescription sunglasses from Costco. I gave them the script from Carolina Vision and waited a week. These sunglasses were for a vacation planned for the beginning of September to see Ireland. Well, when I tried the new sunglasses on , they were blurry. The optometrist at Costco tested my regular glasses and discovered the the script the I was given was the wrong script. so now i have to go on my vacation without the benefit of great sunglasses . Bottom line - Carilina Family vision looks pretty on the outside, the salespeople are professional, but behind the scenes it is a clown show .

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

Never had a situation where I could bring in an outside prescription, pick out frames, and then…read morehave them completed in an hour. That's what happened. Pretty straight forward. I did not get the exam because I just had one elsewhere the week prior. Walked in and was greeted and taken care of.

They were good, but i don't feel they were honest. They told my husband and i, on separate…read moreoccasions, that they take our medicaid. I gave the man my insurance card. He took it. Said he put it on system and that he would call to tell me any copay. I had to retrieve a rx from a different state so would be returning. He calls and says these glasses your child wants will be 79$ with your insurance and she can pick 2 pair. It took me nearly 1 month to get together that money. Meanwhile my husband has been walking around with scratched glasses and one whole arm missing, bc he was told arpund 140$ in july and we sure dont have that. I finally have the $ and go in and #1 the glasses we selected that the guy was supposedly specifically checking on with our insurance was not a blue tag, which would be 2 for $79. We pivoted. Picked 2. Left. Emailed later on, bc in the store i saw a sign that saifld 2 for 79 and so on, for anyone who walks in without insurance; which prompted me to check again with insurance and ask them to recheck as what insurance says is, "covered". They replied to me that they do not take medicaid and that they have a medicaid discount price but the better option for us was 2 for 79 and that they told us this. No. In fact they charaded the opposite. It was a different man i was emailing with, btw. The solution, for them, as a medical establishment that is supposed to help folks, is to say "hi, no, we do not take medicaid ", when asked, and then follow up with "but we do offer a discount program and you are most welcome to shop with us!". This is called good business. Honest business. Helping people. Medicaid, means you dont have $ for what most people do. Medicaid means if there's a fee, kids and adults go without for much longer, and when they do get the funds they are instead going without food this time. Deceptive and, fraudulent, to be frank. Anyhow we got the glasses bc we need them and had been waiting a long time to. They are nice. I would highly recommend this store to someone with no insurance who is looking to pay out of pocket. There is obviously a sales incentive, also, which is wrong in a medical facility. We originally thought they had been so kind to us and raved about them. Ha.

When calling with an emergency, Mary Jo got me in the same day, examined my eyes and let me know…read morethat the problem was a minor one. I was able to keep working after coming home

From the owner: We are inexpensive and easily accessible independent eye care professionals with a high standard…read morefor quality eye exams and diagnostics. As a full service optometry office, we offer a thorough eye exam, contact lens fitting, and management of emergent and chronic eye problems.

Front desk staff and opticians are incompetent. They bragged about how they carefully inspect…read moreeyeglasses before dispensing to patient. Despite me providing my Silhouette frame and pattern, my glasses came back with wrong pattern, TWICE! Front staff acted like they were doing me a favor by not charging a fee for a referral to ophthalmologist for Lasik. Two things. If a professional tells me they're not charging me for something that's a common practice like referrals, are there hidden charges for services they aren't telling me about? Second, why do i need to provide my medical insurance? I was told in case I come in with a medical emergency and too upset to provide medical ins info, my card would be on file. If I had a severe eye injury and I was that distraught, I'd go to the ED, not their office. Definitely not returning.

Always professional service. Front reception staff as well as professional staff very friendly and…read morewelcoming.

The staff are friendly. The new office is great. Best of all, Dr. Roach is thorough. I trust his…read morediagnosis.

Dr. Roach is always considerate and in my experience....provides a clear explanation of his…read morefindings. His surgical skills are excellent. We are lucky to have him in Fuquay Varina.

The best...there is none better !! Dr. Hammond has been my doctor for almost 18 years and I…read moreabsolutely trust my eye care to him. He is professional, friendly, caring, and excels in his knowledge and skill of eye care.

My 5 year old daughter was referred here after failing her vision test at her annual pediatrician…read moreappointment. The Staff from the minute we walked in the door was so welcoming and made her feel comfortable! They explained everything so well to me and she was so excited picking out her first pair of glasses (pink ones of course) The doctor had great patience with her during the eye exam as 5 year olds can get side tracked pretty easily! Over all I am so happy we got referred here and would definitely recommend!

** Read fully to see how they tried to hide their failures** At first it seemed like a great place…read morewith a great selection of glasses UNTIL I got my glasses and they were terribly off. Eventually it turned into me getting migraines. After returning to their store a few times trying to troubleshoot my issue of feeling like I was crossed eyed when wearing my glasses that were $316 WITH insurance they made me an appointment. At appointment time I was told that I have to pay even more to have it corrected. I will be disputing this with my card and insurance because I refuse to spend even more money when they obviously entered something incorrect pertaining to my astigmatism. I should have never left Carolina Family Vision since I've never had an issue with my prescription from them. Edited to add: I just thought I should fill everyone in. Two months ago they did replace my lenses without a recheck so they actually confirmed that they DON'T have good customer care. It also shows that you don't have good communication in your office since you wouldn't have said that had you known you all have already failed. Shame on you for trying to hide your failures.

The glasses they gave me made me dizzy. I'm 77 and have mobility issues. Parking is bad. I wanted…read moremy money back because they wanted to do the exam over again. That shows that their doctors are inept. I can't get there easily and they won't refund my money. They have no consideration for the elderly! So I completely wasted my time and money and have glasses I can't wear.

I have been with Clarity Vision for a number of years. They diagnosed me after having an accident…read morewith cataract in both eyes. They have treated me from everything from cataract to conjunctivitis. They are very good at what they do and have a good bed side manner. Your issues are their issues. My eyes are the most important to me and I would not trust them in anyone else's hands.

Unless you want a frankly fundamentalist Christian approach to eye care, don't go here. "Christian"…read moremusic wafts in the air, pamphlets and pictures abound. I'm happy that they have a faith and seem devout, but I don't want it delivered to me while I'm having my eyes examined. It's just not professional, and it doesn't respect my faith. I have found another provider because of this.

This is the same shop where I got replacement lenses for my old frames several years ago. At that…read moretime i called and/or visited several optometrists and found the best price for the same services and product here. I've been perfectly happy with those lenses. Now I need a second pair of glasses and contacted them again. I didn't have a long wait for my appointment. They take their time all the way through and were all pleasantly patient with my questions and very considerate with all my concerns. I knew a brand of frames that works well for me but there appear to be many frames to choose from and the frames fitter was knowledgeable. I frankly enjoyed my visit.

Nothing has changed since my visit. I can't complain though bc he was the 4th ophthalmologist I'd…read moreseen. So he was no better or worse than anyone else. Just a longer drive. Receptionist was marvelous!

Before I had my eyes examined, I told the front desk person that I will need a prescription for my…read moreeyeglasses. She told me that the office charges $80+ for this. This is against a Federal law called the FTC Opthalmic Practice Rules--the Eyeglass Rule. What is most disturbing is to see elderly people receiving services here and more than likely they are not aware of this law. Without $80+ dollars this can mean the difference for affording necessary medication, food, utility bills etc.