Front desk staff and opticians are incompetent. They bragged about how they carefully inspect…read moreeyeglasses before dispensing to patient. Despite me providing my Silhouette frame and pattern, my glasses came back with wrong pattern, TWICE! Front staff acted like they were doing me a favor by not charging a fee for a referral to ophthalmologist for Lasik. Two things. If a professional tells me they're not charging me for something that's a common practice like referrals, are there hidden charges for services they aren't telling me about? Second, why do i need to provide my medical insurance? I was told in case I come in with a medical emergency and too upset to provide medical ins info, my card would be on file. If I had a severe eye injury and I was that distraught, I'd go to the ED, not their office. Definitely not returning.

Always professional service. Front reception staff as well as professional staff very friendly and…read morewelcoming.

Absolutely Horrible Service! As a new patient I called and made an appointment. Gave my insurance…read moreinformation and everything. Was experiencing serious issues with my eyesight so she scheduled me right away. I get to my appointment at 8 am as indicated. The doors were locked. They opened the office after 8 am with quite a few people waiting at the door. The person assisting told me there was no appointment for me. There was an account started but nothing scheduled. She called the person who created the account and her reply was "I don't know I talk to so many people". She could not fit me in until 2 weeks. I should have known something was up when I didn't receive a confirmation. What incompetence and poor customer service.

Dr May and Dr Martin are fantastic! Been going here for years and always a pleasure to work with…read morethem!! Timely and accurate.

When calling with an emergency, Mary Jo got me in the same day, examined my eyes and let me know…read morethat the problem was a minor one. I was able to keep working after coming home

From the owner: We are inexpensive and easily accessible independent eye care professionals with a high standard…read morefor quality eye exams and diagnostics. As a full service optometry office, we offer a thorough eye exam, contact lens fitting, and management of emergent and chronic eye problems.

The best...there is none better !! Dr. Hammond has been my doctor for almost 18 years and I…read moreabsolutely trust my eye care to him. He is professional, friendly, caring, and excels in his knowledge and skill of eye care.

The staff are friendly. The new office is great. Best of all, Dr. Roach is thorough. I trust his…read morediagnosis.

Dr. Roach is always considerate and in my experience....provides a clear explanation of his…read morefindings. His surgical skills are excellent. We are lucky to have him in Fuquay Varina.

A friend recommended Dr. Adam Bryan to me and I am glad he did…read more Dr. Bryan is thorough, patient, and friendly - and best of all, he took time with my appointment. He has a perfectly reasonable, logical explanation for whatever ails you, and he does whatever he can to explain it to you. He also uses technology that - prior to visiting his office - I hadn't seen in other optometrists' offices, like the camera that takes a big, clear photo of the inside of your eye to check for any horrifying abnormalities and to compare the overall state of their health year after year. The rest of the staff was really helpful. An employee that was awesome helped me pick frames and I personally didn't feel any pressure to buy, just helpful suggestions about the shape and color of the frames. There is a reason Carolina Family Vision was voted "Best Eye Doctor" in Holly Springs this year.

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

Unless you want a frankly fundamentalist Christian approach to eye care, don't go here. "Christian"…read moremusic wafts in the air, pamphlets and pictures abound. I'm happy that they have a faith and seem devout, but I don't want it delivered to me while I'm having my eyes examined. It's just not professional, and it doesn't respect my faith. I have found another provider because of this.

This is the same shop where I got replacement lenses for my old frames several years ago. At that…read moretime i called and/or visited several optometrists and found the best price for the same services and product here. I've been perfectly happy with those lenses. Now I need a second pair of glasses and contacted them again. I didn't have a long wait for my appointment. They take their time all the way through and were all pleasantly patient with my questions and very considerate with all my concerns. I knew a brand of frames that works well for me but there appear to be many frames to choose from and the frames fitter was knowledgeable. I frankly enjoyed my visit.

Dr. Reynolds is a wonderful doctor with a great bed side manner. He genuinely cares about his…read morepatients and takes the time required to address any issues you may have. Dr Reynolds is intelligent, thoughtful and keeps up to date on different medical issues so he can treat you properly or order tests he needs in order to stay on top of things. The office staff is great as well. They are people oriented and treat you as if you are family while there. My entire family see's Dr Reynolds and we are all very happy. Dr Stockbridge is wonderful too.

The glasses they gave me made me dizzy. I'm 77 and have mobility issues. Parking is bad. I wanted…read moremy money back because they wanted to do the exam over again. That shows that their doctors are inept. I can't get there easily and they won't refund my money. They have no consideration for the elderly! So I completely wasted my time and money and have glasses I can't wear.

My best experience with an eye physician. Caring, thorough and explained everything. He made sure…read moreI understood the test results and prescribed what I needed. Fantastic experience.​

** Read fully to see how they tried to hide their failures** At first it seemed like a great place…read morewith a great selection of glasses UNTIL I got my glasses and they were terribly off. Eventually it turned into me getting migraines. After returning to their store a few times trying to troubleshoot my issue of feeling like I was crossed eyed when wearing my glasses that were $316 WITH insurance they made me an appointment. At appointment time I was told that I have to pay even more to have it corrected. I will be disputing this with my card and insurance because I refuse to spend even more money when they obviously entered something incorrect pertaining to my astigmatism. I should have never left Carolina Family Vision since I've never had an issue with my prescription from them. Edited to add: I just thought I should fill everyone in. Two months ago they did replace my lenses without a recheck so they actually confirmed that they DON'T have good customer care. It also shows that you don't have good communication in your office since you wouldn't have said that had you known you all have already failed. Shame on you for trying to hide your failures.

My ophthalmologist recommended Family Optical for glasses after cataract surgery. Glasses are…read morecovered by Medicare after surgery but they only cover basis glasses and lenses. Despite the fact that I was paying only a small amount the service was better than what I have received at places where I have spent hundreds of dollars. Such a pleasure to support a local business.

My mom broke the frame of her glasses and we went to Family Optical. Heather was great and…read moresuggested we go to Samantha's to have them solder for the short term. We then returned to have the lens put back in and adjusted. Heather then took the time to find the same frames (which my mom loves) and order them for my mom. Neither place charged us for the repairs!! Will definitely be going back!!! Friendly and very helpful!