Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

I had the pleasure of speaking with Blanca in person, who was extremely helpful and quick. My…read moreexperience was a 5 out of 5!! Thanks Blanca!

Moving out was pretty ok Brian was extremely helpful , thank you so much for all your help today !read more

Everything! The receptionist at the desk was very helpful. She showed me around. Told me…read moreeverything I needed to know the answer all of my questions. The storage area clean and security on site place is very clean.

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Mari,from Public Storage did a wonderful job in helping me pick up a unit and she patiently walked…read moreme through all the paperwork involved and was extremely pleasant to deal with.

I recently won a storage unit auction at this Hillside Public Storage. Once I won I realized I was…read moregoing to need more time to clean it out so I decided to rent a space at the unit. I have rented many storage spaces in my time but I did not expect the customer service that I received at this branch. From the first day I spoke with Angie she was very polite and very helpful. The day I won I had to get to the storage unit before they shut. I had some issues with my car on the way there and I did not think I was going to make it, but I spoke with Angie, explained the situation and said I would get there as soon as possible. All she asked was that I call and keep in touch if she knew when I was coming. I did throughout the trip I ended up being 15 minutes late they should have already shot but Angie stayed helped me get everything set up to go and the extra time needed to show me my unit and make sure I had everything I needed. She could have just left even though I made the long drive but she didn't. I've been renting storage units for about 30 years and I've never had someone go so far out of their way to help. Usually I receive a lot of attitude or they won't help in any situations. So this was very unexpected. As I started to unload this unit, it was extremely loaded with everything and anything. I never seen such a mess. Couple days in I realized I was not going to be done in time so I figured I'd go talk to Angie. Before I could get to the office she came to me and she told me, before I even asked that it would be okay if it took me a few extra days to get it cleaned and that she would work with me as long as I kept in touch with her. As we continued to clean for the next couple days we kept in touch and every time she was very helpful and extended my time. One of the days I drove all the way there (40 minute drive), got to the jnit door and it was locked and I thought, "Oh my time is up," but Angie went and unlock the unit and worked it out with me to be able to take over the unit for the month so that I could finish getting everything out. She worked it out so that I could have that unit specifically at a good price. Unlike others who would have given up and said there was nothing they could do. She went out of her way, research what she needed to do and made sure she was able to fix it for me. Her only major concern was helping me as a customer to make sure that I had everything I needed. That's what you want in customer service as a customer and that's what you want working for you to represent you as an employer. At one point, she even wished that she could help me move as she felt bad for me. Unfortunately, she could not. She continued to check in every day making sure I had everything I needed. She's such a pleasant, caring person, very knowledgeable in her position to be able to allow me to take over that unit. I've asked storage places before if it's possible that I just take over the unit that I bought. They just said it was not possible, that there's nothing else they could do for me, but it seems there was something that could be done and Angie did do it. Angie didn't even question it, she knew exactly what to do. Angie saved me so much time, money and effort in moving everything around and making it work. Thanks to her I was able to get everything fixed without being pressured to close the unit before I was done cleaning it and lose everything I had just won. If I had a business where I could employ her, I would truly love having an employee like her. I hope Public Storage appreciates having someone that has the knowledge, compassion and work ethic as she does.

Still use this facility and have no problems. So helpful that they offer 24 hr access .read more

I just closed out my storage unit after occupying it for almost 1 yr. It was a great experience and…read moreI very highly recommend this storage facility for several reasons. INDOOR UNIT CLIMATE CONTROL - very important to me because I had stored furniture in the unit. LOCATION - Very easy to locate, lots of parking, nice neighborhood CLEANLINESS - Extremely clean and well maintained SECURITY & ACCESS AVAILABILITY- Cameras and a secure code operated elevator with 24 hr access to the elevators. Units on upper floors are only accessible if you have a security code for the elevator. SUPPLIES - Free Flatbed dolly carts to move your stuff and lots of packing supplies for purchase MANAGEMENT - Cesar Flores is very friendly and always there to help. He is knowledgeable and will work with you to ensure your satisfaction.