Jacque was very helpful in reserving the right RV spot and online lease creation was great.read more

The elevator has been out for months and they do nothing to fix it. A terrible place to store your…read morestuff

5 stars. Louie provided excellent service and was thorough during my rental process. This location…read moreis clean and new. Would highly recommend!

Louie and Andre are great to work with however management raises the rent $100 every 4 months. This…read moreis completely unreasonable. I'm extremely disappointed in their lack of consideration for their customers.

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

I had the pleasure of speaking with Blanca in person, who was extremely helpful and quick. My…read moreexperience was a 5 out of 5!! Thanks Blanca!

Compass Self Storage rips off your customers. You increase your rates by 40% every 6 months. This…read morecomes from the blood-sucking MBAs that run this crap company in Ohio. Your storage facilities - especially the Bloomfield, New Jersey location, is RODENT INFESTED and leaks water into the storage unit. My rent went from $116 to $175 in 2025 alone, and I was an ongoing customer SINCE 2007!!! If this is how they treat their long-term customers, imagine how they will treat YOU!. #SCUMBAGS

Where do I start?…read more Short Version: Compass Self Storage illegally overcharged me. I was charged for insurance when I declined the insurance and advised I had coverage through my rental agreement. When I provided proof of coverage, Jay, the general manager, refused to refund the insurance premium ($14) stating that it is my responsibility to provide proof to the company every year that I have active insurance. My rental agreement does not state that I need to provide proof, and it also does not state that if I do not provide proof, that I am required to accept Compass' insurance. (Side note: $14 per month for $4000 coverage is a scam on its own. I pay less for coverage for the contents of my entire apartment!) I encourage other people who experience the same to file complaints with the BBB and NJ office of consumer affairs (part of the NJ Attorney General office). https://www.njconsumeraffairs.gov/Pages/Consumer-Complaints.aspx https://www.bbb.org/file-a-complaint/search?find_country=USA&find_latlng=40.806755%2C-74.185421&find_loc=Bloomfield%2C%20NJ&find_text=Compass%20Self%20Storage&page=1&touched=1 And call your bank to dispute the fees. I was able to recoup the overcharged fees this way. Full Version: I've rented from this location on and off for the past 20 years, most recently in 2022 when they became Compass Self Storage. The location has always been dingy with the same terrible dollies and sporadically working elevator. The only thing that has changed is the exterior color scheme and people in the office. I haven't had issues with vermin like others, but I don't doubt their stories. The maintenance in minimal and that's being generous. I haven't really had issues with rental charges in the past. They were transparent and my unit increased minimally every once and a while - it went from approx $75 to $93.93 from 2022 to Mar 2025. Then in April 2025, my rent increased by #13 to $107.69 but to my surprise I was charged $121.69. I called for explanation and was told it was a $14 insurance premium because my unit was uninsured. I told Jay, the general manager, that I have insurance through my renter's insurance. He said I needed to provide proof in order to have the insurance cancelled. I provided the proof that day, but I did not receive a refund for the $14 charge. Jay told me I would not be refunded because I did not provide Compass with proof of insurance and that it was the customer's responsibility to provide proof every year that the unit is covered. I was confused because there is nothing in my rental agreement that states that I must provide annual proof that the unit is covered. Section 10, which covers insurance, of my agreement only states that I maintaining insurance on the unit is my responsibility and that Compass is not responsible for damage. It also does not state that if the unit is uninsured, Compass would automatically provide an insurance policy and charge me a premium of $X amount for $X amount of coverage. I also never received a copy of this new policy on my unit. I recouped the illegal fees through my bank by providing the copy of the new rate I received that did not include the insurance charge as evidence. I also filed complaints with the BBB and NJ Consumer Affairs office. I am also cancelling my agreement and moving elsewhere. This place is not worth it. And Jay is not professional or helpful. I asked to speak to his manager to complain and was told he is the boss, there is no one above him. When I would not let up, he said someone would call me so that I could file a complaint. Surprise, surprise - no one called. He also hung up on me after placing me on hold for over 30 minutes. He said the system times out but that is not what happened because he only put the phone down. He did not press the "hold" button. So I overheard all the activity in the office, and then heard when someone physically hung up the phone. Avoid this place at all costs.

Very professional, informative, and helpful. I was greeted with a smile and given different options…read morewhen I told them of what I was storing. A walk through with instructions on what to do when entering and exiting. Hopefully this will be a pleasant experience.

DO NOT deal with this location. It is unsafe, No one is on…read morethe property. There are no flatbeds available. They've been renovating their office since August and no one is around. I moved out for 4 days alone and there was no one to sign me out. No bathroom, boxes got damaged from liquid. Apparently not the first time. Started to feel really unsafe from lack of security. Kept getting calls looking for payment but was gone. Meanwhile Also returned a call from them and got a TEENAGE GIRL who was so confused as to who I was. DONT GO HERE. Maybe if you have no choice and you dont care if things get damaged and you go with someone! Maybe.

Daysha was a pleasure to work with. She was patient and very accommodating. Her…read moreprofessionalism and great customer service is the reason I will continue service with the company. Thank you Daysha

I wish I read the other reviews before signing up. They bait and switch on the price - gave a good…read morerate (in line with other places) and then 3 months in almost doubled the price. At the same time, the prices for new customers are lower than what we were initially paying. We will be moving out to a different company since this place takes advantage of customers.

I strongly advise against renting at Extra Space Storage in Bloomfielddue to severe rat…read moreinfestations, unsanitary conditions (including feces), and the disturbing discovery of a dead mouse in our rental unit. Our experience was so concerning that we moved out immediately after arriving to collect our belongings. Please consider other options for your storage needs. We made sure it was deep cleaned before we moved out! See pictures

We love our now two spaces at extra space storage we're moving, and they made it so easy! Jasmine,…read morethe manager is wonderful quick to reply and always accurate. Access is a breeze can't say enough good stuff about this.

This place has a lot of units and it is easily accessible and it has plenty of parking if you're…read moregoing to come here. You can park right up to the loading dock to make it easy. You can have access from 5am to 10pm and the office is open in between that like 7am to 7pm most days. Some staff are bilingual in Spanish. And sometimes you will find people waiting out there to help you for some money and it is very beneficial when you need a secondhand and you can get the storage things done faster. The only warning is if there are people who store food the rodents might come so make sure you pack your stuff in bins that can't be eaten through and anything you prize should be wrapped well. And definitely don't leave any food in the storage please. You will regret it and the other renters will have a nightmare.

This place has horrible service This place has horrible…read morecustomer service The employees including the owner, have no clue how to run a business They try to process as many people as possible. Never answer phones, put people on hold and never pick the phone back up. They lie about the pricing they lure you in with the $20 a day and then when you come back to pay it's like a $300 charge Lots of miscellaneous bs charges I would definitely not recommend this place to anyone trying to rent a vehicle The employees also insult their customers and are extremely unhelpful I would suggest finding another place to rent a truck Possibly Home Depot ?