Very professional, informative, and helpful. I was greeted with a smile and given different options when I told them of what I was storing. A walk through with instructions on what to do when entering and exiting. Hopefully this will be a pleasant experience. read more

DO NOT deal with this location. It is unsafe, No one is on the property. There are no flatbeds available. They've been renovating their office since August and no one is around. I moved out for 4 days alone and there was no one to sign me out. No bathroom, boxes got damaged from liquid. Apparently not the first time. Started to feel really unsafe from lack of security. Kept getting calls looking for payment but was gone. Meanwhile Also returned a call from them and got a TEENAGE GIRL who was so confused as to who I was. DONT GO HERE. Maybe if you have no choice and you dont care if things get damaged and you go with someone! Maybe. read more

Truly the worst. When it was Moove storage - I never had a problem. Have had my stuff there for 3 years. This company that bought it - the lack of normal human contact - the hardline attitude is creepy. Too long a story about a CC that was replaced with a new exp date. All the other auto charges transferred just fine. Not this place. So I get a fee. Call them with the replacement cc. They won't remove the fee. Next month - they charged the old CC again. Never changed it in their system. I get a text saying past due. I call the next day. There's a fee again. So - they can have their $30. I'm moving to a different company and will give them $215 a month. Not very good business to trade one time payment of $30 for another year of 215/month. But I'm cool with it because I found another place that's much less. read more

The workers in the office Carol and Wilson are very helpful and go above and beyond ...Very nice facility.

Never Again. They aren't even paying out my insurance claim! $2,500 worth of damage on brand new clothes and shoes and electronics! This is crazy. read more

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Don't store your belongings here.... they raise your rent without notifying you. They do not notify you when damage occurs and your belongings are affected Excuses after excuses 15 percent raise without any notice!!!! Elsewhere is cheaper and friendly staff Horrible!!! read more

Honestly never experienced employing with no sense urgency in this parking lot. I parked my because my company pays for it. Within a week they scratched all my rims and following day the bumpers was also scratched. Most employees at this facility are unprofessional and no respect. If you says something thief respond is " well find different parking" you all need to check you vehicle before and after. Honestly they have actitudes problems. read more

Disgusting, I went today to get a room and I noticed there was rat droppings in every storage room they brought me to and even the halls!

Don't store your belongings here if you value your stuff. I've been here for a month. I received a call on 7/2/2020 that there was flooding and I would need to come check my unit for water damage and of course they were wet. It rained again on 7/3/2020, so on 7/4/2020 I went to check , it was worse. The whole 10x10 unit had a water in it, my boxes were sitting in a puddle and some had imploded. My books wet, papers wet, clothes wet. The associate claims he doesn't know how the water got there, obviously there's a problem with the building. Now I have to move my stuff out and look elsewhere. All of my boxes are torn from water damage, I definitely would not have rented here if I was aware that every time it rains, there's some sort of flood. And of course their bogus insurance company doesn't cover the damages. And carol refuses to give me the contact to the actual person in charge, now stating I will get a prorated refund for my belongings being damaged, clothes I had to take out of boxes to wash, boxes I've had to replace, papers and things I've had to throw out, books that are ruined and I'm wasting gas to take my stuff out and to move to another facility. I will be in touch with corporate. read more

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The Bloomfield NJ location is closing because of flooding and widespread damage to all units. This is an act of God. The awful response from management is not. The place is disgusting with hundreds of people trying to clean units out at once, there is refuse/mold all over the place while employees sit around. management did not return my calls/emails and there is absolutely no equipment to help move belongings. I may have to lose work to deal with this. This place is a total "s show". Do not rent from iStorage. Ever. read more

The new management/manager at this storage place is horrible, with a nasty attitude, this place is infested with mice/ rats - I have pics of mice/rat dropping all over my stuff and in a pile of when I swept the unit. I would assume the rodents are getting in due to the loading area door being left open at all sorts of hours of the day. I asked what are the protocols for making a claim and I was told by the manager there to take a brochure. There weren't any other explanation given. I told them I was moving my items out of the unit and this month would be my last month, and I received a call from the same manager telling/asking me if I was done with the unit I advised her yes but by rights I have ownership over the unit until the end of the month, on which I'm fully paid for, she continued to insist that I would have to release the unit due to it being empty and not having a lock on it. I asked about reimbursement for partial month since they want to rent the unit out and the manager stated " you don't get anything, if your using it then you need to put a lock on it, which is understandable but still its just the way on how nasty of an attitude she has is unacceptable! Never storing my items at this place again! read more