TS Van Lines lacks integrity, professionalism and accountability.
At first, they seemed cheaper, were polite during the sales process and were one of 3 companies we could choose from so we naively presumed they were professional. We went with them solely because they appeared cheaper. Little did we know all the add ons, fees, etc. would take them well over their competitors.
Some of the issues we had with them:
Their prices raised from quote to final invoice. We got charged excessive fees for changes for $1k. Likely due to 3rd party mark ups they are charging. They use a local moving company who does the heavy lifting. For appliance we paid for that service however upon the 3rd party showing up randomly without ever confirming a time, we were charged more on the spot for needing a different hook up and cord.
Be aware, they use a 3rd party for everything except two drivers, who are employees to them and told us they are worked like mules. I'm sure they follow regulations but the drivers seemed tired having drove from NJ, loading our stuff for 8 hours then driving back to NJ. The beautiful truck you see on their FB page sure isn't what showed up. The poor local movers all got parking tickets at our home because TS only permits for their guys. That goes to show how they work with others. It will catch up to them.
Our things were damaged. They tried to say that it was a "force of nature" that ruined our family heirloom furniture and our belongs where in reality they negligently shipped out belonging in a rusted out truck with giant rust holes and duck tape holding the truck together. Also, it's their policy when damage occurs to go thru your belongs to make sure they "save them from further damage". That's a lie. It's their policy to cover themselves. Our stuff had been sitting in water for hours upon hours overnight as they drove from NJ south. Find a company who has a policy to inform the owner of the damage, not hide it and go thru your things.
On the day of our closing and final walk thru, without any prior notice or communication, they demanded we pay $7k in overages by 2pm or they refused to deliver our stuff the following day as scheduled. Unbelievable.
The insurance process was a nightmare and full lies, deflection and attitude from Debbie Love. TS told us many lies like we had to steam clean our mattress before our claim could be submitted. The adjuster denied that. The adjuster didn't reply to emails and TS said she had a family emergency while the adjuster said she was sick. TS told us we could process our mattress first so we had somewhere to sleep. The adjuster said no it all had to be one claim so we rushed thru the claim missing many things just so we could get a bed. Their insurance company is a small company out of Chicago, who takes weeks to respond, if at all. Didn't pay out enough to confer damages. Strange choice of company given they are located in Florida.
I have used several national movers without issue. While TS Van Lines makes a good attempt to be on par, they fall severely short. Pick the national guys and trust their infrastructure and expertise. You won't regret it, especially if integrity matters to you and you don't want your bank account empty. (I didn't proof this for typos. I've wasted enough time and energy on this company but surely you get the point). I would have sued them had the current laws allowed it. read more