Recommended! I had my car shipped from California to New York. It was a basically seamless…read moreexperience. They're helpful and professional. I'll definitely use them again if I ever need my car shipped.

Moved from NYC to Florida, had 2 weeks left because another company left me in the dust. Saw the…read moregood reviews here and USA Auto Transport (their actual main company, same as Brooklyn Auto Shipping here on Yelp) had a fair rate and was able to ship my car for me. TL:DR; Terrible driver, absolutely terrible. I was under time constraints and couldn't wait to arrange another driver. Communication and coordination could have been better. The bottom line is they managed to ship the car and the company refunded the $100 tip the driver coerced out of me at the end, saying they will likely not be using the driver anymore. Long version: Making an appointment was very easy, Nick was friendly and made sure I was taken care of. I made sure to point out I have a 5" roof rack, but was assured it would be fine. Every point of contact told me the driver will call 1 hour ahead of time. Day of: pickup was scheduled for morning. I waited until 8pm when the angry driver finally called saying 'Meet me off exit 31 in 15 minutes, I'm four miles away!' No one said anything about driving 10 minutes out to meet him, and having just got in the shower after a day of packing (and waiting for his call), I asked if he couldn't pick up from my street. He just yelled 'I have an eighteen wheeler! Are you going to be at the exit or not?' -- I tell him, 20minutes, he gets mad, '20minutes?! It's 5 minutes from your house! Be there or I'm leaving!' Fine. I jump out of the shower, call the company and make sure I should go meet him. I get there, this angry small man hops out from the truck, starts yelling at me to take off my roof rack or else he's not responsible for my car. "ANYTHING can happen on the road. So you leave the rack on and I crush your car, not my responsibility okay?" Get in a tiffy, call the company, I agree to take it off and help him tie down the rack under my car. Worth noting the guy had to rev my car up the back of his truck like 6-7 times like he didn't know what he was doing ( even started recording just in case he flew off the truck ). Shadiest part: Before leaving he says "So you be there to give it something for the road right?" I say, "No you're dropping it off at my car repair shop. They're expecting you." He says "What! So who's going to give it something for the road? The roof rack is extra! I'm going out of my way to ship it for you, ANY thing can happen to it, it can get lost, fall off, stolen, it's a long road--ANY thing!" I ask him if $80 will make him happy. He says, "Make it over a hundred." Fine, I give him $100 so my roof rack gets doesn't "fall off on the road." Tells me he'll get there in 2 days on Friday. The shop's hours are 10-6 M-F. The company knew this, the driver knew this. Friday, they tell they're dropping off on Saturday. I talk to dispatch, they tell me "We called and spoke with Chris, he said it's fine and he'll be there." Saturday, my car gets dropped off. Monday, I stop by the shop. The owner said the driver called him on Saturday yelling "Be there in 13 minutes! I don't care, I have car. I need to drop it off." Apparently the machine shop next door was kind enough to receive the car. No one knows how my roof rack ended up back on my car, crooked and also pushing out my WRX's frameless windows. Chris said no one from Auto Transport even spoke to him. Amends: I call USA Auto Transport, tranferred to complaint dpt, super nice guy, John, listens to my story, tells me he'll push to remove the driver, starts the refund for my $100. 2 weeks later: I've been refunded $100, and hopefully that angry little dude isn't revving up anybody else's car for this company anymore. I give 3 stars but only for John from customer service being super courteous and immediately starting the refund process after I gave my sob story of being robbed by the driver. Otherwise, I'm not sure how to rate this company. Quick to respond and easy to get ahold of. Fast delivery, indeed. Fair rates. But dispatch who lied about arranging the delivery and a miserable driver who woke up on the wrong side of hell every day. Hopefully I never have to ship my car again. I need to just buy a house and stop moving.

Eric brokered my auto transport and I could not be happier. I had my 2018 Audi A6 transported from…read moreRichmond, VA to Tacoma, WA. The carrier arrived on time and the vehicle arrived safely. Would recommend.

I would have loved to give Knickerbocker a positive review. Initial calls with Eric were great. He…read morewas super responsive and even though there were some challenges (drove to the middle of nowhere New Jersey to drop my car) it was a reasonable price compared to others. Issues were threefold: - Eric basically represented and used a facility that does its own direct auto transport. When questioned (because they were cheaper) he highlighted his business as better due to a number of factors. None of these ended up coming to fruition. - the Rando he got to transport my car was horrible. Lack of communication or updates. Ended up delivering the car two or three days later than promised (meaning I missed being able to inspect the car). And throughout the process was full of lies regarding arrival time and why he wasn't delivering on time. - car was damaged during transport but because I was out of town for 2 months after the fact and wasn't able to confirm and share this with Eric (because it was delivered late) I had no recourse for costs to fix the damage. - finally, In reviewing his end of year books, Eric got confused about a voided transaction (I had been charged twice initially and there was a void in his books). He assumed that it was me doing it due to my dissatisfaction and charged my credit card again without confirming the issue with me. He left messages while I was in a meeting and then charged my card without confirming. When I called, he apologized for his angry action but for someone who highlights professionalism amongst his traits, I feel this was way out of line. I was going to just leave things as is and not write a review and leave things as they were in August but given the action he took today I felt compelled to warn others.

TS Van lines made the move across the Country stress free. All my possessions got there in a…read moretimely and orderly fashion ,as well as my car.

TS Van Lines moved me from Naples, FL to Sunset Beach, NC recently. They were able to accommodate…read moreme with a 26' truck (53 footer would have been a problem in cul-de-sacs on either end of move). Mario (sub who owned truck) was outstanding. Very thorough, polite, and professional. We had a problem with broken figurines on the move and TS stepped up and made it right. I feel that the true character of an organization is the reaction to a problem. TS Van Lines fixed the issue and I am a happy customer.

Vehicle is was in good shape. Didn't give 5 star because the delivery was delayed by Carship who…read morehad a truck break down. Also could be a little more clear on payment details. But the main thing is that my car got to me and it was in good condition.

Handled picking up a car in NJ without me there, and dropped next day in FL. No issues, great to…read morework with.

Excellent communication from the company from the beginning to end…read more This is the first time since my husband and I have shipped our car to Florida that the vehicle was picked up on the date we asked for and delivered as promised. I especially liked the feature of being able to pay with a credit card to the company instead of paying cash to the driver. The drive was courteous . I plan to use this company for future shipping needs.

I was referred to Auto Transport by Roadway Moving (who does not transport cars). Auto Transport…read morequoted me $1000, which initially was more than what I wanted to spend. I thought that I should continue to shop around in search of a better price (also recommended when you are new to these services). This is my first time moving to another state and was not sure of the pricing structure. I have also learned that these companies operate as Brokers and use 3rd party movers. A good majority of them are not trustworthy. After learning that the quote USA Auto provided was most reasonable, I called back ready to book. I ended up speaking to a different agent who quoted me $200 LESS than the original Broker. Again, I was more than ready to book. But then the new agent learned of my original quote with his colleague and ended our call to speak with his partner. They original agent called me back telling me that the COMPANY cannot honor the lesser quote and that I am free to take my business elsewhere!! UNPROFESSIONAL and UNETHICAL! How is it that the same company quoted 2 different amounts and refused to honor the lesser? WHY? Because they are greedy and do not care to do honest business. One may say that $200 is not a big deal, but when a company is willing to throw your business away because they refuse to accommodate a customer then I was left with no choice but to go elsewhere! DO BETTER!

This was my second coast to coast moving experience and I was already dreading the move due to my…read moreprevious moving experience. I am glad that this experience was far different and far superior. Key highlights 1. Fair and Transparent pricing - I had clarity on what I wanted to move. The team led by Luke was able to provide me pricing and I was able to edit my inventory till the day of my move to change the pricing accordingly. On the day of move I did realize there was one additional box and few items (not high volume). Team accommodated it without charging me extra 2. Great team who handled loading and unloading - the team that came to pick my stuff was very efficient. Packed all my stuff very well and did the job fairly quick. Just to give you an estimate to move a 2 bedroom house, last time my movers took 8-10 hours, this time it was done in around 2. I missed on handing over one item in the inventory - the team was able to accommodate that in the next day. The team that unloaded the items very were efficient as well 3. Items reached with minimal wear and tear 4. Tracking was super efficient, I was constantly aware when my item would reach. I was also able to request for delayed delivery after it had left the warehouse. 5. Great followups and customer service - any followup questions I had were promptly answered. There quick checkins and followups by the team at critical points to make the process smooth. 6. Haggle free engagement - the team is not pushy on sales. Talking to them was a very pleasant experience. If you like me have done this multiple times you know how difficult it gets. The quote at times might look higher than some other offers, but it will be eventually less than what some other people might charge at door when you are left with no option. The entire process here was with full peace of mind. I will definitely recommend this to my friends who need similar service. If you have other questions about my experience (and in comparison to my previous, please ask - I will be happy to respond) Great job folks.

Reliable service and good communication. Gave me a window that was within days of my call. They…read moregave constant updates as to when my car would be picked up and when it would arrive. My car arrived quickly and in the same condition as when it was picked up. Would definitely use them again.

I wish there were more stars to give this company!! Very professional and extremely patient. All my…read morequestions and concerns were answered immediately. Aaron Jefferson practically held my hand through the whole process. I know I was a nervous wreck. My car arrived ahead of schedule. I absolutely would recommend over and over. Thank you Kathleen and a million Thank Yous Aaron

Update: Kathleen was nice enough to give me a call after…read morereading the review and apologized for the bad experience. She offered to refund the $200 extra that I had to pay, which changed my review from 1/5 to 3/5 thanks to the considerate phone call and the refund. Review: I had a very unprofessional experience. The yelp reviews all seemed good and that's why I picked this company, but it was a bad experience that cost me time and money. I spoke with Kathleen who helped me set up the everything smoothly and I was given a "guaranteed quote" to transport my car from Long Island out west. I gave her a 4 day pick up window trying to ensure the pick up happens before I have to take my flight out. She said that sounds good and they would pick it up within that time range. After calls throughout the week, they finally told me one day before my flight (this was the last day of the pickup time range) that I would need to drop off my car to New Jersey (which is a 2-hour drive) and that it would cost $200 more to ship it. At this point, I had no choice but to agree with them. It was absolutely ridiculous to make me do 5-10% of the moving and to then increase the cost by $200 (or roughly 20%). The only positive was getting my car in 7 days, the driver was good.

I contacted Payless last minute. The service was wonderful, very attentive, & affordable. Thank…read moreyou Hazel for your customer service. Hazel was constant updated me on the transportation. I received my car within 4 days from New Jersey to Burbank California. Affordable and fast service. Thank you

Shawn was great in scheduling our car transport. Everything went well and the car arrived on time…read more Highly recommend