Hired them to move a very rare limited edition #Teslasurfboard that they were to hand walk a few blocks to professional shipping service. Instead board got laid in a truck (MPH admitted) apparently unwrapped and bounced around on a sharp object- apparent from photograph and confirmed by board manufacturer as a common form of damage. (See picture detail of scratches that happen during transport) MPH refuses to reply to my multiple correspondences. Unfortunately, I have to contact an attorney now increasing costs for them. Was willing to settle for refund, repair costs, and additional shipping to manufacturer but now will have to include attorney fees and travel time. See pics of pic up and how board appeared at the shipper. MPH tried to blame shipper but board placed damaged side down by courier hiding from view, shipper reviewed board and contacted me. Update after MPH finally responds on Yelp: Below is MPH's response. Clearly I've posted a picture of their pic up person with the undamaged board and they confirmed this early on yet they still try and claim it may have been previously damaged?? They knew the history and value of the board. That is why I requested a hand carry as it was only a few blocks to the professional packaging and shipping company. I did not send "menacing emails" I offered several fair solutions. (See screengrab of my unanswered emails.) my comment "Sorry it's come to this but I'm an East Coast guy like you and we don't take shit lying down" was a simply an effort to find common ground with these guys. I simply gave them the courtesy of making good on the damage before posting on Yelp. I told them on the phone that I was suspending judgment until I had a chance to gather all the evidence. When the manufacturer told me the cause of this type of damage, as they have seen it many times on improperly transported boards, it became obvious (see the detail of damage and compare to image of MPH courier with the undamaged board). This ultra-light carbon fiber board was placed on a sharp object where it bounced along on the roadway, you can even see where it was yanked out of the truck by the forward scratches. This type of damage would not happen leaning against a stationary wall like the one the courier propped it up against at the shipper's facility ( he placed it damaged side down by the way according to the shipper who called me immediately after he turned it over to pack it. ) I apologize for suggesting they did still charged me upon inspection of my corp AMEX account they did not. This is appreciated, however, this suggests they may be in agreement with me. Sadly, I now have to take legal action. I only want what is due to me, what is fare and we will have to let a judge decide now costing everyone more. I am confident I will prevail and will post the outcome here. read more

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What can I say. I was in a bind to deliver a laptop. I called in around midnight to deliver it the next afternoon within a limited 2-hour window. I was worried because of the value but Laurent kept assuring me it would be okay and it was. Pickup and drop off we're on point, no issues. I was called as soon as it was delivered. I would use them again. Four stars only because someone else quoted me half the price for the same service, but I have no idea if they would have come through. Responsiveness and follow-through are what matter in that business, when time is tight. read more

MPH found us: We got a cold call from a guy named Murray. We gave MPH a shot, and I'm telling you, they never disappoint. The guys are very, very nice, and the service is reliable. We used four different services before we got with MPH. The other services were weird and the one that was not weird was getting expensive. I recommend MPH. read more

I never leave reviews, but in this day and age when you get good service, you HAVE to spread the word! MPH is not only responsive, but friendly, and reliable service that you just can't beat! I needed to have documents couriered over from Brooklyn Heights and brought to Mid-Town Manhattan in a pinch, and MPH had someone come through to pick up the documents in less time than I had anticipated! read more

After much online research, I chose MPH and they delivered (pun intended). MPH is as fast and professional at communicating as they are at messengering. I requested had a few urgent pickup/deliveries for my elderly parents, and they could not have gone more smoothly. MPH is super efficient and highly recommended! read more

Bad service, wanted copies of my documents copied over because the 1 was left off the year, they refused to make another copy of the documents. Instead he put a 1 with a pen, to replace the 1 that was missing from all five copies of my document. I paid for 5 copies of an original document read more

Happy to report things have definitely improved since my initial review. We had given them a second chance and I am glad we did. Truthfully, I have not contacted the office by phone since then due to my incident but luckily they have an online portal to schedule all pick ups which has worked great. read more

MPH is AMAZING! I don't live in New York, but I needed to schedule something to be picked up and delivered ASAP to a co-worker up there. I called a few other places, and MPH was the only one that was polite, professional, and extremely quick! They sent someone out before we were even off the phone paying for the service, and the package was delivered within the hour! I was incredibly thankful and impressed, and will DEFINITELY use them if I ever need a courier service again in NYC! read more

Simply the best. I've tried many other courier services, and they don't come close to matching the dependability of MPH. If you want something delivered quickly and reliably, I highly recommend MPH. The icing on the cake: they've got great customer service. A+ read more

I called MPH early afternoon on New Years Eve needing a tux to be picked up from a dry cleaner in NJ and delivered to a hotel in Manhattan. They had to pick it up at 4pm. They were going to be closed by that time. However, they they went out of their way to make sure that the tux got delivered while providing an outstanding customer experience and they did all of this at a very reasonable price. They took care of everything. I HIGHLY recommend the service. There is no task too small or inconvenient. They will find a way to make it happen. Thanks MPH! read more

Excellent delivery service! Prompt and right on time, never failed. Highly recommended!

I would NOT recommend MPH. This is the most unprofessional place I have ever used. My package was not delivered to the exact address I provided and when I called to inquire about it I was transferred to 3 different people and then yelled at and hung up on. I wrote a review on their Facebook page and contacted them through their website, only to receive a response back from their "Principal" accusing me of yelling and using derogatory comments to their dispatchers. He didn't even bother to ask me what happened. I can see why the staff is so rude and miserable. If you are looking for a courier in NY I suggest you keep looking. read more