Great SERVICE! Prices are reasonable $9.50 for standard midtown and an extra few $ for below 23rd Street. Delivery people are great!! The most professional and nice people. They use digital records which streamlines the process and they are always on time. Delivery person FOX is our favorite. They are all nice as can be. Online ordering system could use an update, but works fine for what my company needs. By far the best delivery service in NYC!!! read more

Seriously the most amazing messenger service I have every worked with. I have gone through 2 other messenger companies and I found their couriers to be unprofessional and lax with their jobs - not the case with these guys. Professional from the time I placed the pick up to the time I got the delivery confirmation. They even went out of their way to deliver the package when the original location's address was wrong (my mistake!) Really affordable too - for a large package that weighed about 6 lbs it was $16 from the UWS to Times Square. AMAZING. I highly recommend these guys for all of your messenger service needs - so excited I finally found a trustworthy service. read more

Amazing service, always on time. Owner operated and it shows. Definitely recommend these guys. read more

I needed to place an order online and went to do it but the site had been updated so I was a bit confused. I called and was worried I'd be on hold for a long time but Chris answered almost immediately and took his time to answer all of my questions including explanations of every single option on the site. He didn't rush to end the phone call. I'm now well versed in the use of the site and it is honestly very well organized, even easier than it was before. Thanks Chris! read more

Hmm, yelp to the rescue again! I popped on Yelp to find a messenger service with a good reputation and within 10 minutes I've got my new messenger service - Samurai - taking care of my delivery so I can get back to work. I got an email lickety split (which is how we like our messengers, right?) from Josh and who was very friendly and I'm good to go! While he was emailing me, I entered my pickup request online. All very lickety-split! So if you need a messenger and you need one now, I recommend them! Oh and the price was right - cheaper than my previous place for sure. Why don't I use Yelp more often?? robthecomputerguy is my blog. read more

The beat messenger service in NYC. Nobody better then Samurai Messenger Service. Dispatch is always a pleasure. All the messengers are courteous and always a pleasure to see. Owner Josh is also a bike rider and runs the routes. I have been using them since Feb 2019. Best choice I have ever made. 6 stars if I could lol. read more

Not so impressed. After speaking for 5-10 mins and giving them all of the necessary info the rep got back on the phone and told me they couldn't do it today. read more

Just had a good conversation with this company about rates and service. Based on their clarity, organization, and positive professionalism, I love them already. Will update after using the service! read more

Been using these guys for a few months now, great service, no complaints here. They seriously come whenever you want, and are some of the most dependable people I work with. read more

I've gone through countless courier services in Manhattan; Samurai is by far the best. They get the job done so fast, and they're so professional. This seems like a small detail, but they are really friendly, which makes such a huge difference when we're sending materials to clients. read more

Thanks James! Signed up for an account at 11PM on a weeknight online, used my 'temporary ID', and submitted a single-rush service for a 9AM delivery the following morning. I received a call at 8:05AM to confirm my card number, and the messenger picked up AND delivered by 8:50AM! Early! For NYC's high standards, these guys are awesome. read more

Very impressive. Took care of business fast. I tried taskrabbit and it was taking forever to pin down a delivery. These guys picked up my stuff and delivered it within 1-2 hours of my call. Good rates too. Highly recommend. read more

used this service recently to pick up a box in Hell's Kitchen for delivery to a hotel in midtown. Responsive to my initial call and subsequent email; delivery was done when it was promised, and the price was reasonable. Recommend! read more

Great service today during first time using the company. I called and spoke with Harrison to arrange a pick-up. My phone was picked-up in midtown and delivered a few avenues away within the hour for $25. I haven't received the confirmation e-mail yet but the office confirmed receipt. Terrific- Thank you! read more

Owner literally said "go fuck yourself" when I called back after his dispatch hung up on me! They were entirely uninterested in solving problems or in working with me in general, going so far as to suggest that I'd need to delay my delivery until the next morning due to their personnel issues. Do not us this service under any circumstances. read more

Wow. The name fits. I asked for a non rushed pick up from midtown east to be delivered to battery park. I had my package in around an hour. the cost? $14 (small parcel) if I cabbed it there and back it would be $20 minimum, each way. I gave an address that' s really awkward to find but there were no issues. They have online bookings or phone bookings and accept credit cards. Customer service is fantastic. I spoke to and emailed them and they are friendly and obliging. This is a service you need to know about for times when you are unwell or too busy to manage going all the way to simply pick something up. read more

Do NOT use this messenger service!!!! My company had them do a pick up at a magazine and deliver at our office and not only did they not delivery item to our office, but the messenger lied and said that he tried to contact us and couldn't get ahold of us for delivery and then sent item back to the magazine and charged me for the return trip!!!!! We checked out office caller id and there was no call. Further they sent me an email confirming delivery so I thought everything was fine. Uhmmm hello, wouldn't you sent an email saying you were unable to deliver not confirming delivery. When I called customer service, they have to "talk to the owner" about giving me a refund. Ridiculous. I have been in business 7 years and never had a courier service do something like this. Again DO NOT USE THIS COMPANY! read more

I use Samurai on an almost daily basis for my office to get important materials out to our clients. Samurai is constantly diligent, always getting our things out within the time frame we give them (30 minutes or two hours, etc.). They will also send emails with delivery confirmation & signatures which has been very helpful for me. All the messengers are friendly, nice and they consistently provide terrific service! read more

These guys will probably never answer my phone call again after the job I had them do this morning, but the fact that they did it with so much professionalism and thoroughness goes to show how great they are. I hope they do take my call again! I had them pick up a bag of food from a grocery store (the store needed to call me again for my credit card info, and I was running so didn't pick up the first couple times) and then they delivered it to my girlfriend staying uptown in a hotel... and the hotel couldn't find her name.... Anyways, the messenger is a saint and did a bang up job! read more

samurai take it to a whole new level. they are bar none the BEST courier company in the city. I recommend everyone to them without hesitation. definitely the choice courier of cake-factory.com. read more