I had been using AC Works for regular HVAC maintenance for the past couple of years. Unfortunately,…read moremy most recent experience has made me seriously question the service and, more importantly, the explanation I was given afterward. Within just a few hours of a scheduled maintenance visit, I noticed that my home was getting unusually hot. I went into the attic to check and found that one of my HVAC units was no longer working and that water was dripping in an area where it shouldn't have been. I immediately contacted AC Works. They returned, inspected the unit, and told me that the motor had failed. When I asked what could have caused it, I was told that a power surge had blown the motor. Fortunately, I have a Ting electrical monitoring device that continuously monitors electrical activity in my home. I checked the history for the period following the technician's visit, and there was no recorded power surge. Naturally, I questioned the explanation. The unit stopped working only hours after routine maintenance, and the stated reason did not appear consistent with the information available from my electrical monitoring system. I wanted to understand what actually happened. My intention in asking questions was not simply to assign blame. If something went wrong with the system, I need to understand the actual cause so that I can prevent the same failure from happening again. If the cause really was electrical, I would want to address that. If it was mechanical or related to something else, I would want to address that instead. Giving a homeowner an accurate explanation matters because it affects what corrective action should be taken. What disappointed me most was the response when I questioned the power-surge explanation. Instead of addressing my concern with a clear technical explanation, the conversation became defensive, and I was told that I was being rude. Equipment can fail, and mistakes can happen. I can accept that. What I find much harder to accept is an explanation that doesn't appear to match the available evidence, followed by defensiveness when a customer asks reasonable questions about it. After being a customer for a couple of years, I expected transparency and a professional explanation of what actually happened. I am still interested in understanding the true cause--not only because of what happened this time, but because I want to make sure it does not happen again.

The lady owner in the office answer the phone it's so uptight and mean! Just trying to get basic…read moreinformation out of her is pointless! David and the rest of the gang are awesome and bring a lot of value to the company, but the office manager/owner just hateful

A BIG THANK YOU to Jason AC & Heat for being superheroes yesterday. Blake came out to look at my…read more90 year old mother-in-law's A/C that was out and took care of it in a flash!! Honestly, the service and the price just can't be beat!! For years, they've been the folks you can trust for your home air conditioning needs. As an office admin for a strictly commercial HVAC company here in Collin County, this is who I recommend to friends, family, and customers when they need residential service. So grateful for Jason, Blake and the whole team!! Y'all rock!!!

Jason AC & Heat out of Farmersville, TX for the win‼ Blake and Steven did an awesome job putting in…read morea new unit inside/out. Between dodging storms, and getting their exercise on the stairs, they pushed through. We do appreciate the time they took to make sure the job is done CORRECT! We have used them for several years now and will continue to do so. After my dad's heart attack, these same guys were quick to come out on a weekend so my dad would come home to a cool house. Thank you for treating your customers as they should be.

The call center returned my call first thing the next morning (I called late Saturday night). They…read morereviewed the cost of the consult and confirmed I was agreeable. They informed me I should expect a technician notification around 10:30am with an ETA. Edgar was the local technician that responded, and he was very courteous, informative, and professional. The issue was resolved within 20 minutes of his arrival. Based on this one experience, I would recommend their service.

From start to finish, Airview AC delivered one of the most professional and seamless experiences…read moreI've ever had with a home service company. Estimator: Eric was hands down the most efficient and straightforward estimator I met during the bidding process (I spoke with about 7 vendors). He inspected the job thoroughly, knew exactly what I needed, and had a clear price ready within 5-10 minutes. After a couple of minor tweaks, the final estimate was prepared quickly, and I was able to sign with confidence. Office Team: Michele and Veronica provided outstanding customer service and follow-up. A great example--when I requested the permit around 5 PM the evening before installation, they sent it to me within minutes so I could have it posted in my window for HOA compliance. That kind of responsiveness speaks volumes. Installation Crew: Installation day was truly impressive. The crew, led by Jerry (the foreman), arrived just before 9:30 AM. Jerry first asked where he could park to avoid inconveniencing us or our neighbors--a small but thoughtful gesture. He then explained the plan while his team of four immediately got to work like an F1 pit crew. * Within an hour, the old furnace and condenser were removed. * Each team member worked in sync without wasted time, constant chatter, or distractions. * Pipes were bent perfectly, wires were zip-tied neatly, insulation was taped and sealed, and they cleaned as they went along. * They didn't even seem to stop for lunch--just steady, focused, detailed work all day. The quality of the installation exceeded expectations: * Gas line brought to the front for easy access * Gas trap installed * New drip pan with cutoff float * 4-inch filter upgrade * New supports, hangers, and plywood for the zone switch (instead of mounting it directly on the unit) * Ducts re-routed for efficiency and to give me more attic storage space * Everything vacuumed and cleaned upstairs, downstairs, and in the attic before they left At the end, Jerry took the time to walk me through every detail of the work--no rushing out the door. It was clear they take pride in their craftsmanship. Overall: This is the kind of experience that restores faith in contractors. Professional, efficient, and detail-oriented from the first call to the last sweep of the vacuum. Out of the 7 vendors I considered, Airview AC stood out in every way. Another company tried to pressure me with a "take it or leave it" ultimatum, and I'm so glad I went with Airview instead. To my neighbor who recommended them--thank you. To Airview AC--you deserve to be on Trane's website as a preferred installer. Words can't express my gratitude. Highly recommend--save yourself time and call Airview AC. God bless this team and God bless America.

0 stars Do not use…read morethis company for small issues or older units. My story. Recently moved to Dallas from the Midwest in the last 6 months, in laws in town, and first child born a few days prior to the HVAC going out. I was charged over $800 for "Run Capacitor, Start Circuit and Blower capacitor" which was less than $100 in material and an hour of work and did not resolve issue. For the non technical folks this is equivalent to changing the batteries on your remote control for your TV that doesn't turn on. Once I called around other licensed businesses quoted $250 for the same work. The kicker of it all is I called them The next morning informing them the issue persisted, and was charged $67 for the team to come out and confirm what I said over the phone was correct. They quoted $4K for a rebuild, $12K for a new unit, and $1.5K to replace the seized motor I purchased the a motor online and installed It for less than $200 and 2 hours of work. The quotes from the other contractors were around $500 for the same work. Long story short. Please avoid this business like the plague, get multiple quotes, ask your neighbor and work colleagues on who they use and don't blindly trust highly reviewed businesses on yelp/google. Good luck

Overall they have been pretty good, except they changed the window of our scheduled maintenance the…read moreday prior without confirming on our end that it was okay. I couldn't call and let them know the time was not okay because they were closed and this was done in less than 24 hours before our scheduled appointment. Your Sunday schedulers need to confirm times before moving them. This is customer service 101.

They arrived on schedule and completed the services requested promptly. The plumber and his…read moreapprentice were very neat and courteous.

The technicians who investigated my water leak were professional and genuinely cared about my…read moreissue. I appreciated that they were able to provide same day service even though I called them around lunchtime.

Very satisfied customer! Team was professional and attentive. They were caring to our needs! We…read moreappreciate them!

A Huge Thank You to Exodus Mechanical!…read more During this horrible heat wave, our A/C stopped working and the temperature inside our home soared to 90 degrees. For the first two days, I worked with the A/C repair company that had been on our builder's vendor list for the past six years. They were scheduled to come out, but completely blew us off on the day of the repair. Their estimate was either $4,500 or $7,000. Thankfully, when that company didn't show, I reached out to Exodus Mechanical. It was after business hours, and I was desperate for help. Kristi, the owner, immediately worked with her husband, Brian, and their team to get us some relief. Within an hour, one of her employees was at my house installing a window A/C unit. They let me borrow it completely free of charge and promised to send a technician first thing in the morning. By 9 a.m., their technician arrived. He was kind, professional, and quickly diagnosed the problem. And here's the best part: we did NOT need the expensive repair the other company told us we needed. The repair estimate from Exodus Mechanical was only $700. Within four hours, our A/C was repaired, cold air was blowing again, and our home was finally back to a livable temperature. Exodus Mechanical saved us thousands of dollars, but more importantly, they showed genuine compassion, honesty, and professionalism when we desperately needed help. Kristi, Brian, and the entire Exodus Mechanical team--THANK YOU! You went above and beyond for a customer, and I am sincerely grateful. Thank you for taking care of our small town and for proving that there are still businesses that truly care about their customers. You have gained my loyalty for life. If you're looking for an honest, professional HVAC company, I cannot recommend Exodus Mechanical enough!

I used Prosper Air for the first time over a year ago at my old residence for the inspecition to…read moresell. When I moved it was partially unfortunate that I had a home warranty because I was forced to use the company that was provided with it. They were very thorough and helped me get the home sold with their sign-off on my A/C unit. I've since had Prosper Air out to my new home twice and nothing has changed in all three visits. They are professional, responsive, and never try to nickel and dime you. A great upside is I'm buying all my home air filters from them now and it saves a significant amount from what I was paying from Home Depot / Lowes. I never knew that buying certain filters could be bad for your A/C unit because of air flow restrictions. They saved me there too. All in all I can't imagine a better experience in an often poor-experience industry than what Prosper Air has provided.

A/C Repair I would…read moreavoid Prosper Air at all costs. If it is a simple cleaning or charging, they are acceptable. If you need anything else, go find any other service provider. They assessed, stated they needed to order a part for A/CRepair. Would arrive in 3 days. took Payment for entire job up front. 6 days later, no response until I push it. Get a text response that they will install part in an additional 5 days. Promised job would be done, but pushing back that would take more than 10 days to repair. AVOID Prosper Air

Talk about QUALITY SERVICE! My neighbors have been talking…read moreabout Lucas HVAC and how well they were treated ! Now I know why... I had a project of mine to replace my thermostat with a wifi version... I have worked with electricity all my life but this one was beyond me... I had the new thermostat but I didn't have the wherewithal to make it work... I asked Lucas HVAC to help and they were right there I explained my scenario and they were very accommodating Turns out the wiring from upstairs to the thermostat needed a professional touch Which I definitely don't have But Lucas came through like a champ !!! They will definitely be on my speed dial when the next issue happens!

We were really smitten with this company and its great service until we somehow crossed paths on…read morethe wrong road. The service personnel are very outstanding. Their boss, the owner of the company, however, leaves a lot to be desired, or maybe we just got him at the wrong time. His attitude after having performed a service was something NO Owner should EVER have towards a client. The man has NEVER offered an apology or explanation, which is really a shame as we really were ready to support his business, as we did, from the beginning. Hope you read this, sir, and reconsider your actions punctuated with an apology! Thanks so much for listening, VR, Frank Tenhoopen Lucas Texas