I would not use Prosper Air based on my experience in dealing with the owner, Tabitha Alsdurf.
I hired Prosper Air to check what I assumed was a faulty HVAC unit in my home during extreme temperatures in August. The company was recommended by a local resident who had only used them for basic annual HVAC maintenance such as cleaning the outside unit, checking electrical connections, replacing filters.
Due to the reference, Tabitha agreed to move up our issue and come out after hours for $125. She replaced the dual capacitor and charged $120 for a total of $251.86. Tabitha never stepped foot in the home or attic although we stated we could run home from our dinner to accommodate whatever she needed to get the temps down in the house. She called me at dinner for payment and I happily obliged thinking the issue with the temps in the 80's in the house were over.
Overnight the temps came down a few degrees but by 1:30, on Saturday the temp was creeping up. After questioning if the thermostat upstairs should be at the same temp and Tabitha not offering any other options to trouble shoot after sending her screen shots of the thermostats climbing to 78 despite being set at 71, Tabitha's response via text "It can't keep up with 110 degree heat."
I texted, "Tabitha, with all due respect....This is exactly where we were yesterday. We are now setting at 77 degrees in the house, so no change. I'm struggling with having paid over $250 with no improvement. I am laid off and that is money I did not have." Her response was "Ok.." I was shocked at the uncaring response and that her nonchalant attitude must be a sign of her shoddy work as well. After taking some deep breaths because I couldn't believe that a small business owner would respond is such an outrageous way, I decide to take the high road and ask her what the next step is as I've turned the zone upstairs off as was suggested and in only two hours it was 87 degrees upstairs, 77 degrees downstairs. I asked if she was planning to come back out again since the issue was not corrected the previous night. I never received a response or an offer to correct.
I finally got her on the phone to state that she didn't fix the problem and she replied that the outside unit was dirty, and she had to spray it off. I told her that was not the case because we had recently sprayed it off and changed the filter although neither were really needed as we were attempting to troubleshoot the issue before calling her. Tabitha then asked if I wanted my old capacitor back if she could find it in the back of the truck.....? What? We were exasperated and I explained if she knew in advance that replacing the capacitor might not work due to the extreme heat, the right thing to do would have been to have stated that up front so I could make the call to replace or not especially after hours for an extra $125. She agreed to review the invoice to refund a portion, however after two attempts to contact her via email she chose not to respond.
Tabitha was nonresponsive to multiple texts and calls and did not volunteer to come out to troubleshoot the job. Finally, she agreed on the phone to review the invoice to refund a portion of the charges since she knew her "fix" of the problem was not going to work. I followed up in email on two more occasions via email August 31, September 21 to no avail. It was apparent that she agreed on the phone to review the invoice to come to an agreed amount to refund was merely a ploy to get us off the phone. She was unconcerned, unapologetic, unresponsive, and uncaring. Overall, an incredibly horrible customer service experience.
It's apparent Tabitha may be capable of basic handyman helper maintenance issues, however under no circumstances would I use them for diagnostics, repair, installation or replacement or any other kind of issue because she was unable to troubleshoot the issue and was unwilling to work towards any kind of customer resolution. read more
