I had been using AC Works for regular HVAC maintenance for the past couple of years. Unfortunately, my most recent experience has made me seriously question the service and, more importantly, the explanation I was given afterward. Within just a few hours of a scheduled maintenance visit, I noticed that my home was getting unusually hot. I went into the attic to check and found that one of my HVAC units was no longer working and that water was dripping in an area where it shouldn't have been. I immediately contacted AC Works. They returned, inspected the unit, and told me that the motor had failed. When I asked what could have caused it, I was told that a power surge had blown the motor. Fortunately, I have a Ting electrical monitoring device that continuously monitors electrical activity in my home. I checked the history for the period following the technician's visit, and there was no recorded power surge. Naturally, I questioned the explanation. The unit stopped working only hours after routine maintenance, and the stated reason did not appear consistent with the information available from my electrical monitoring system. I wanted to understand what actually happened. My intention in asking questions was not simply to assign blame. If something went wrong with the system, I need to understand the actual cause so that I can prevent the same failure from happening again. If the cause really was electrical, I would want to address that. If it was mechanical or related to something else, I would want to address that instead. Giving a homeowner an accurate explanation matters because it affects what corrective action should be taken. What disappointed me most was the response when I questioned the power-surge explanation. Instead of addressing my concern with a clear technical explanation, the conversation became defensive, and I was told that I was being rude. Equipment can fail, and mistakes can happen. I can accept that. What I find much harder to accept is an explanation that doesn't appear to match the available evidence, followed by defensiveness when a customer asks reasonable questions about it. After being a customer for a couple of years, I expected transparency and a professional explanation of what actually happened. I am still interested in understanding the true cause--not only because of what happened this time, but because I want to make sure it does not happen again. read more

The lady owner in the office answer the phone it's so uptight and mean! Just trying to get basic information out of her is pointless! David and the rest of the gang are awesome and bring a lot of value to the company, but the office manager/owner just hateful read more

He's an honest, trustworthy person and does good work, I think that's all we're asking for !!

If you want to hear lies and sales pitches, this is the company for you! Ask for Jason cause he is full of them! Jason arrived and within five minutes (before he started trying to diagnose anything) he tells me our AC unit is too small to cover the square footage of our home. I asked him how many square feet our unit can cover and he proceeds to tell me not even 1600 sqft. Our unit is 3.5 tons (which covers 1800 to 2100 sqft). After I educated him on the spot and told him that was not an option I should've dismissed him right then and there but being desperate for cool air, I proceeded to let him diagnose my issue. Jason proceeds to tell me my TX valve is indicating a blockage and needs replaced along with the dryer outside. I told him OK and said the parts are covered under warranty. He then tells me "no my warranty is void because somebody marked through my a coil serial number with a permanent marker". (Our home is new, we're the only owners of the home, and we've never had our AC unit looked at. No way somebody marked through the serial number with a permanent marker unless it was him.) I tell him to send me a bid and I pay over $157 for the service call/hour to diagnose. I immediately called another company out who arrived that evening. The diagnosis was the same. However, the other company tells me my parts are covered under warranty. When this other company was done I asked them how much I owed him, he said let us send you the bid and if you proceed with us on fixing the repair this call is rolled into the price otherwise it's $100 service fee! A/C works bid: $1,456.08 (TX value $619 and drier $113) plus labor and refrigerant. Had we proceeded with A/C works we would have paid them $1,613.92 total (first call plus repair call). Other company bid was for labor because the parts were covered under warranty and the initial service call to diagnose the issue was included (we paid less than $1,000). Bottom line, I paid $157.84 to be fed a bunch of crap sales pitches and lies from Jason. NEVER AGAIN! read more

A/C Works - Proposal evidence of over priced services. - Heating & Air Conditioning/HVAC Near Me - McKinney, Texas

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If you want to be lied to & hung up on this is the business for you, not to mention management is no better just rude. Don't recommend calling them! read more

Was able to take care of my 40 year old system. Very friendly and knowledgeable. Highly recommend.

I will add another five star rating to this well deserving operation. First encountered David when I called him for a second opinion on a unit my current service provider said needed total replacement. David came out, fixed the wiring on a capacitor, and the unit ran fine. He wouldn't even accept payment (even though I insisted) saying -"I really didn't do anything"! On another occasion one of my units went out late on a Fri night in July. David came out at 2AM, explained to me why my unit needed replacing and then came out the following Sunday to replace the unit! I have not seen this level of service for many years. I have used David and his crew ever since - they have always been reliable, professional and fair in all of our dealings. read more

It was amazing.. Sam can fast, sorted out the problem... tested everything fixed it and we are back in business with a working heater. An absolutely great service visit with a kind guy.. we have always loved their service... you can't do better!!! Murry read more

This company was highly recommended from a friend. They came out several years ago when I started having problems with my AC. At that time I was told that I had a leak somewhere in my A-coil, but it would be near impossible to find or fix. They did not try to find it. I could either replace the coil or just get more refrigerant and push the problem down the road a bit. At the time, I chose to push the problem down the road. This year it stopped working again, they said it must be the leak in the A-coil, they still did not try to find it. This time we decided to have the A-coil replaced. $4000 later and another refresh of refrigerant, it was still not working properly. We were surviving, but we could not turn it down too much and it was still struggling. They came out several days in a row and said they could not find any problems with the system. They turned up the fan speed and the air did seem to blow harder, but it still could not cool the house completely and consistently. Six to eight weeks later, it stopped working completely again. The same employee came out again and within 15 minutes of being at my house amazingly found a "new" leak in a coil within my condenser outside, not in the part that I paid to replace. Now they tell me I need to replace the condenser for an additional $7000. So, of course, my question was if this "new" leak that they just found was actually the original leak all along. Maybe, there was nothing wrong with my A-coil which would explain why the problem was not fixed when I paid them to replace it. They told me that was impossible. They told me, I must have sprung a second leak within weeks, if not days, of having the original leak repaired. It is impossible that they made a mistake. Remember, they never located the supposed leak in the A-coil. Regardless, of whether they made a mistake or not, I am responsible for the work I paid them to do. It is my fault for not asking more questions and allowing them to do repairs for which they had no justification. But it is unfortunate to have a company that will not acknowledge that there was at least a possibility they made a mistake, and it would appear there is no plan to avoid the same mistake in the future. We will not be using AC works anymore and highly suggest finding someone else. My friend is very apologetic about the recommendation. read more

This is the 2nd time we've called David and he's beyond amazing. There needs to be more businesses...people like him in the world. He's terrific at what he does and he's such a kind person. He truly takes customer service to the next level. read more

I can see why they have so many great reviews both online and among my community. I called A/C works after being dissatisfied with the service from my existing service provider who was the original installer of the unit in my new home. They were providing far less service for far more money. Sam and Jason came out to service my system on two occasions so far. Both times they were great on communication, timeliness, and professionalism. Highly recommended if you want a better experience with your AC service. As an update to this review. I was having a little issue with the cooling efficiency in the house. David came out and spent about 30 minutes with a hose cleaning off my outside unit. Apparently it had become caked with dust and dirt and was doing a very poor job expelling heat. He checked my coolant level and told me I should be good to go. On top of it, he refused any payment. read more

David was quick to return my call and, since our air conditioner was completely down, he arranged with another client to move our appointment sooner. He came first thing next morning, was on time, showed me what was wrong and why a complete replacement was recommended. He was able to install the new air conditioner the same day at a very reasonable price and provided tips for maintaining our new air conditioner going forward. He was great and I'd definitely recommend AC Works! read more

July + Broken A/C = HELL Called A/C Works Wednesday night and he came out Thursday to fix our problem. Very professional and returned calls promptly. read more

My AC Works came out to our home yesterday and not only did their tech misdiagnose the root cause issue of our downstairs AC not working or cooling - we discovered that our AC unit had a missing capacitor & the wiring purposely dismantled. We had the issue fixed by another local company in McKinney for under $1000 and would have been out almost $5000+ had we believed or trusted AC Works & their tech. I firmly believe their tech stole & misled us in an effort to pull one over us. So incredibly violated & will never recommend - in fact we will be sure to advertise to NEVER do business with A/C WORKS. I will be reporting to the BBB. read more

David and his son are the best!! They've always come through with same day service no matter how busy they are. I've called on them for AC issues for both of my homes in McKinney. The evaporator at the rental home had to be replaced. Rather than taking on the job immediately, David first asked if I had a home warranty. I did and he suggested I go through the home warranty and ended up saving a lot of money. In the meantime, he did whatever it took to keep my tenants cool enough until the new evaporator was installed. I am originally from California and home warranties don't work the same as out here. David is honest and does great work at an affordable price. I will always use A/C Works for all my air conditioning problems. Thank you, David! read more

I absolutely love this company. The staff is simply amazing. They don't beat around the bush, they tell you exactly what needs to be done. They are not out to take your money. They are very knowledgeable. I would definitely recommend AC Works to my family and neighbors. read more

Jason came to my home and made a simple fix even easier. He didn't try to upcharge me but showed me how easy it was to fix. I can really appreciate the honest approach as other companies had already stated that it would be much more without even looking at it read more

These guys are great! We've been using them for 6 years. David is quick to return calls and texts. His guys are always professional. Someone usually comes out within 24 hrs. Several years ago, we had an especially warm Christmas, and our a/c failed. We were going out of town 2 days later but didn't want to come home to an unpleasant temp in our house. David was very helpful. I gave him a key to our house and they replaced the unit while we were away. David contacted me when they were finished. Everything went well. read more

David and his son Sam are top notch when it comes to customer service. The control board on my gas furnace went bad and they replaced that asap after ordering the part. About a month later, my furnace was acting up again and I called David to come take a look. David made a quick fix, told me what the issue was and how to prevent it in the future. On top of all that, he didn't even charge me for the visit since it was such a quick fix. Can't say enough about the professionalism of AC Works. If you need work done in this realm, call these guys! read more

They are the best and a great find that a friend recommended. They are a top notch, trusted, small business that sets the bar very high. We have used them now for all three of our units. They are very professional, knowledgeable, and reasonably priced. I will continue to use and recommend them. read more

Our ac stopped working on a muggy Father's Day. Horrible way to start the day. Sweating like there was no tomorrow. I read all kinds of reviews and decided to call this company and the owner was so friendly and came out the same day. He didn't charge extra either because of it being a Sunday or Father's Day. He had us back to cool air in a half hour. I am so thankful for him and would totally recommend this company to anyone. read more

We've used AC Works for a few years and they've been great. David (owner) and his son came out on Father's Day because our AC unit died. I felt so bad having to call them on a holiday, but they were there in a few hours and fixed the unit without any issues. I highly recommend them! read more

Great service from A/C Works yesterday. Fixed the problem. I will use them again! Rebecca in the office was great! Kept us updated on their arrival. Sam and Jason arrived on time and got things back on line!! read more

I highly recommend. Very quick response and honest/reliable service. I will only use A/C Works for my future A/C needs!

This guy knows his stuff. We have used him several times and he does a good job. Tried to get his help a few months ago, and he was too busy even though we had used him in the past. He needs some customer service lessons. A/C is a big money maker for the owners.. Had to scramble and find help somewhere else. read more

I can't say enough good things about David and his son. Whether its the lunchtime or the middle of the night, they respond. We first called A/C Works years ago when we needed service and have never even considered calling anyone else since. Quality and service are all top notch at a very reasonable cost. I've recommended A/C Works many times to my neighbors over the years without hesitation. read more

Great company and service! We needed to have our coils clean. Sam was very efficient and reliable! Highly recommend!

We've had an older AC Unit upstairs that has never really worked very well. It has been looked at and tuned by several different HVAC companies. I called A/C Works yesterday morning and David came out late yesterday afternoon. He looked at the upstairs unit, diagnosed the problem immediately and made some simple repairs/adjustments to the physical arrangement of the equipment and the system really works well now. I wish I had known about A/C Works years ago. Could have had a cool upstairs and saved energy/money by having a system working well for all these years. A/C Works will be doing all of the work on my HVAC system going forward. read more

Honest, great quality, reasonable prices. A few years back, my A/C unit was nickeling and diming me (OK, more like quartering and half-dollaring - or even drawing and quartering...) and I finally decided to bite the buller and replace the unit. Yikes! Quotes ran from $7500 to $11500. A colleague told me about A/C Works and I called the owner, David. I liked him from the minute I met him - a real straight-shooter (hey, we're in Texas, so go with local flavor!) and humble and knowledgeable. And it didn't help that his quote beat the pants off everyone else... I have used A/C Works ever since. David and team have met every need, every time. I like them so well, I've referred them on to my daughters who have also used - and liked - David and team (and, hey, you have to be really great for this protective dad to give you this kind of referral!). Far as I'm concerned, A/C Works has a customer for life in me. Not sure I would try anyone else even if they were offering me a new unit totally free (OK, so if you are anA/C guy and want to try, I'll hear you out - lol!). A/C Works is the real deal! read more

Upstairs unit quit working on a hot Friday night. Even though it was late I called A/C works just wanting to leave a message. David called me back and came out on Saturday. Turned out freon was low due to leaking evaporator coil. He charged it back up and we talked over everything and price from 1) just this temporary fix 2) replacing the coil 3) replacing coil and getting new 16 ser compressor vs my old 13 ser 4) doing all that plus replacing my downstairs a/c compressor as well 16 ser vs 13 ser We talked pros and cons about different things. I felt he was genuinely not trying to sell me anything. He was just listening to my concerns and giving me advice. I had another company out for a spring tuneup and they wanted to sell me all new units and furnaces. I declined at that time and am glad I did. I ultimately went with number 4 after David explained that my furnaces were good for a long time and I could upgrade to 16 ser without needing to switch furnaces. We sat up a time 3 days later. Day of install David and his son Samuel called me early to say they were on their way and left a message as I had my phone off.. He arrived on time and they completed the work quicker than what I thought it would take. Very professional guys. I checked in on them a few times and they answered any questions I had. David even looked over my 3rd unit and said it was holding a charge and good to go for now. Its never fun with the cost of replacing A/C units. But I thought his pricing was more than fair especially after the quotes I had from the another company. When it comes time for any servicing or eventually replacing that 3rd unit I will definitely call David again. I would not hesitate to recommend him to anyone. read more

So I must say, I have been using MYAC Works since I have lived in McKinney Texas (12 Years), and I wish I could give them more than 5 stars, they have always been prompt, courteous, professional, extremely knowledgeable and HONEST!!! I would recommend if you are using some other company you are missing out on the best there is. Anyone from Texas probably knows Sewell, I think Sewell could learn from David, he and everyone who has ever come to my house is absolutely OUTSTANDING!!! read more

Does great work, very professional and honest and did not try to sell me on something I didn't need. Impressed how quickly he and his son installed the new unit. As long as he is in business I'm coming to David for all of my AC and heating needs. read more

You will not find a better AC company than A/C Work! We have needed their service several times and each time the response is quick and the customer service is second to none. David an incredible man who will take care of you and get your unit back up and running! Many thanks!! read more

I cannot even begin to tell you how THRILLED I am with the level of service I received! I called very early (like 7 a.m.) on a Sunday morning. I was shocked to even have someone answer my call let alone handle things as well as he did. I was out of town on vacation and my air conditioner had gone out. The person house sitting my animals couldn't stay for more than a few hours and they squeezed me in and didn't over charge me for the rush visit! I honestly was surprised at how low the bill was and how fast the a/c was fixed. David was at my house within about an hour and had everything working good as new! I will be using this company to do proactive service on my a/c unit from now on. Truly great service and honest reputable guy! I trust them and feel so grateful for everything they did for me. Had I called someone else I would still be wasting my vacation worrying about my pets. Thanks so much David!!!! You guys are the best!!!! :) read more

We always know that we can count on AC Works! Today is the time in the last six years that David has come out to maintain or repair our air-conditioner or thermostat. With an older home, little things happen :-) We highly recommend David and his team for timely, punctual, professional repair work. read more

Just like the rating scale says, "this is as good as it gets!". David did everything he promised and more. He and his team are professional and curtious. Throw away all your other numbers or business cards, A/C Work's number is all you need it you are looking for reliable, honest and fair priced HVAC services, look no further. Thanks David! read more

I would highly recommend A/C Works if you're in McKinney or the immediate surrounding area. These guys know what they're doing and have the personal and professional integrity to back it up. Very reasonably priced A/C service and they get it fixed correctly, the first time. One of the best service contractors I've ever dealt with. (I'm retired and have dealt with many, over the years). read more

David, Dale, and Jason were prompt, prepared, and efficient installing a new air handler in my home. David chose a model that suits the needs of my older home without sacrificing updated technology. The crew was respectful of me as a woman and treated me fairly. I'm so grateful A/C Works was recommended to me. I won't call on anyone else. read more

Dave and Dale came the same day as when I called and fixed my heating problem. They took off their shoes before going upstairs without being asked. Friendly, courteous, responsive and affordable. I will definitely call them again! read more

This is how a company should be run. David the owner is a real honest man, after he looked at my unit and told me the problem (very knowledgeable) I replaced my A/C unit. I would recommend A/C Works to anyone. read more