The call center returned my call first thing the next morning (I called late Saturday night). They reviewed the cost of the consult and confirmed I was agreeable. They informed me I should expect a technician notification around 10:30am with an ETA. Edgar was the local technician that responded, and he was very courteous, informative, and professional. The issue was resolved within 20 minutes of his arrival. Based on this one experience, I would recommend their service. read more

From start to finish, Airview AC delivered one of the most professional and seamless experiences I've ever had with a home service company. Estimator: Eric was hands down the most efficient and straightforward estimator I met during the bidding process (I spoke with about 7 vendors). He inspected the job thoroughly, knew exactly what I needed, and had a clear price ready within 5-10 minutes. After a couple of minor tweaks, the final estimate was prepared quickly, and I was able to sign with confidence. Office Team: Michele and Veronica provided outstanding customer service and follow-up. A great example--when I requested the permit around 5 PM the evening before installation, they sent it to me within minutes so I could have it posted in my window for HOA compliance. That kind of responsiveness speaks volumes. Installation Crew: Installation day was truly impressive. The crew, led by Jerry (the foreman), arrived just before 9:30 AM. Jerry first asked where he could park to avoid inconveniencing us or our neighbors--a small but thoughtful gesture. He then explained the plan while his team of four immediately got to work like an F1 pit crew. * Within an hour, the old furnace and condenser were removed. * Each team member worked in sync without wasted time, constant chatter, or distractions. * Pipes were bent perfectly, wires were zip-tied neatly, insulation was taped and sealed, and they cleaned as they went along. * They didn't even seem to stop for lunch--just steady, focused, detailed work all day. The quality of the installation exceeded expectations: * Gas line brought to the front for easy access * Gas trap installed * New drip pan with cutoff float * 4-inch filter upgrade * New supports, hangers, and plywood for the zone switch (instead of mounting it directly on the unit) * Ducts re-routed for efficiency and to give me more attic storage space * Everything vacuumed and cleaned upstairs, downstairs, and in the attic before they left At the end, Jerry took the time to walk me through every detail of the work--no rushing out the door. It was clear they take pride in their craftsmanship. Overall: This is the kind of experience that restores faith in contractors. Professional, efficient, and detail-oriented from the first call to the last sweep of the vacuum. Out of the 7 vendors I considered, Airview AC stood out in every way. Another company tried to pressure me with a "take it or leave it" ultimatum, and I'm so glad I went with Airview instead. To my neighbor who recommended them--thank you. To Airview AC--you deserve to be on Trane's website as a preferred installer. Words can't express my gratitude. Highly recommend--save yourself time and call Airview AC. God bless this team and God bless America. read more

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Had our AC replaced today. Edgar and his partner did a great job. They were very knowledgeable and professional and answered any question that we had. I would certainly recommend them. read more

I would never use this company. I had a small leak in coil. They came out for $89 to find problem. Tech started to do work without regard to how much he was to charge me. He wanted $100 for nitrogen in line, $250 for leak test. I told him to not due any work. He didn't care about overcharging me. To replace leak in coil would have been outrageous price also. Never use this company. Wayne in Blue Ridge, Texas read more

I have been with out AC for two weeks and the first company was just replacing parts. So I decided to go with Airveiw as they were recommended. They came today and installed a new out side unit. The technician were very polite and working hard to get the job done correctly and I was impressed with how clean the instal looks. I am very very happy with the work and the cost. I would recommend them to everyone I know. read more

Great service and pricing. My AC went out. The company lent me 2 portable ACs before even providing a quote. Their pricing is also a lot better than the other competitors I asked. They replaced my AC units and changed the ducts all within one day. Will definitely call them first whenever I have any AC issue. read more

Good people! Fair price for the equipment installed ( new heat pump ). Excellent installation, guys were friendly and did a very good clean job. Looks great, and works great! I call out several companies and these guys were the best choice! read more

Airview AC - Condenser leveled and on a nice new pad with new up to code breaker! - Heating & Air Conditioning/HVAC Near Me - Van Alstyne, Texas

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WORST $89 Diagnosis Fee Ever. We called Airview AC to get a diagnosis service of our AC unit that froze the pipes on our outside AC unit. Charles came in to check whats going on and explain to him the situation it might be leaking He told me he cannot diagnosis and give me resolution because he needs to charge me another $130.00 to do a leak search. So basically the $89 diagnosis fee was full of BS and moving forward we need to charge you more and more to give you a resolution and fix the problem. Sorry for the word but "WHAT A SCAM". Charles didn't even diagnose the problem thoroughly, he based his diagnosis to the story I told him. NOT happy at all paying the $89 diagnosis fee which I thought never happen. I would NOT recommend Airview to neighbors and friends. read more

My float switch kept draining my system. After 4+ years of dealing with various AC repair companies in my area (at least 5+ different companies) I tried Airview. Monica spent time with me explaining the root causes of why my system wouldn't turn on, exactly how it happens and then had one her techs come out to confirm. They got to the root of the issue with my system almost immediately while other local service providers just slapped duct tape on it and had no idea the problem was there. Airview's attention to detail and stellar customer service is the best in the business. I would highly recommend giving them a call over any other AC company in Dallas I have worked with. read more

Exceptional company! Had a leaking coil that caused condensation to build and leak. One of their techs was prompt and broke the situation down for me. Gave me options to choose from, and did not once try to push me into making a rushed decision. I believe this company is honest and looking to do what's right for their customer. Highly recommend! read more

I was reading at the recent review online and it is just like De Javu to us. We called Air View AC for a diagnostic service because we thought our AC is not cooling at all, I believe his name was Charles or Charlie, I know it starts with letter "C" but he has a flashlight on his hat together with his sidekick forgot his name apologize, not very friendly at all and all rugged and dirty. They came in with their dirty boots into our house and asked my husband what is going on and my husband told them that there might be a leak on the AC unit and ask them can you check it. The guy with the flashlight said sure but we need to charge you $120.00 to check for the leak. Me and my husband look at each other and was totally baffled. So, in order for you to do a diagnostic service you need to charge me again another $120.00 to inspect after I have to pay you $90.00 on your diagnostic fee, what is your diagnostic fee a lip service? You should change your name from diagnostic fee to scam fee, and then you will charge another fee to really diagnose the real issue, this is totally a scam or this technician just want to scam us, a total disappointment. He just told us that how we do it here and I cannot help you at all if I cannot check where the leak is and we need to charge you, if you decline it is ok you can find another AC company and we did and was happy with the service we had with other AC Company and much more friendly and cleaner than these technicians. We declined because we believe that we already paid you $90 to diagnose the problem Not to be charged again to really diagnose the problem. That is why when my husband and I was looking at the review oh dear that is De Javu that happen to us before with this Company Air View. We were not planning to write a review before when we had a disappointing service with Air View but we saw the latest review it just brings back memories. read more

We just built a new home,so we had 2 brand new AC units. We couldn't get the comp that installed to come out and service it in the heat of Summer, so we called Airview in our hometown. They came out, tech seemed knowledgeable. We signed up for a yearly service plan. The tech informed us he would have to get some new parts and would contact the manufacturer and get back to us. We never heard back from the company. While here the tech really did nothing- not blow out or clean the unit. He said he would do it all when he returned with new parts. Since we never heard back we asked for a refund for the 2nd part of the service agreement. They said no refunds. So thank you for literally NOTHING and billing us. Our neighbors told us your services were awful- should have listened. We called a Dallas company and they fixed it a week later. DO NOT USE this organization or purchase their service agreement! I figured they were not out any money for the lack of 2nd visit and they may do the fair thing and refund- but no. read more

I contacted four Trane dealers for estimates. Airview AC was the only company that: 1. At no additional cost and prior to preparing a final estimate performed a Manual J calculation to accurately determine the equipment needs of my house 2. Answered all of my questions clearly and completely 3. Actually listened and addressed all of my requirements 4. Made and explained informed recommendations when I had choices to make 5. Spent time with me on the telephone helping me program my new thermostat to meet my needs 6.Kept me informed every step of the way Airview AC is the only company I will recommend, especially for devotees of Trane equipment. They are professional. They are thorough. Their crews are experienced. A special thanks to one of the owners, Monica Schoeman-Perez. She personally made certain that I had all the information I needed and that my thermostat was programmed to meet my needs. Service like that is rare. read more

Airview AC was EXCEPTIONAL in their proposal process and installation. Nelson and Eric were very consultative, friendly, professional. The installation team was great and their pricing was very competitive. Highly recommended. read more

Very professional and best ever customer service from the office to the actual installers. Quick reliable and reasonable. Definitely recommend them for any of your AC heating work! read more

hello yelppies,this is paula h. with a review about airview a/c and heating in van alstyne texas, my sister and i weren't sure what was wrong with the ac except it was hot ,was working fine and all of a sudden wasn't cooling,so we decided to give airview a call,and are we glad that we did,they sent eric webster out to take a look,he was so friendly and pleasant and down right enjoyable to talk to,he walked us thru everything that he was doing he showed us what he was talking about,he even ran into a little unexpected problem,told my sister what he was seeing and ask her if she'd like him to go ahead and take care of it?my sister said by all means,that would be fine and she was so glad that he found and pointed it out and was able to fix it as well,in a day where no one is hardly kind it was soooo nice to meet eric,so anyone who is reading this review please,please call airview for all of your ac needs during these hot summer months,youllbe glad that you did,please ask for eric webster,he'll take care of you.... read more